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Rated 4,0 out of 5 by 238 reviewers.
Rated 4,0 out of 5,0 by has a way to go Our first impression was a good entrance but shocked by how close to planes were to the top of the hotel The staff was very friendly and the foyer and pool area was superb, The breakfast was 5 star and an excellent presentation with friendly waitresses The downside is that not all rooms are what I consider 4 star in fact some which we looked at we would rate no better that 2 star They do not have a inviting feeling and do look tired, the one we got was good and no aircraft noise with comfortable beds. In summary would we stay again ? They are making improvements and the price was excellent but would have to be assured we could pick our room and would never pick it without a deal at this time. 19. August 2014
Rated 4,0 out of 5,0 by Good value The hotel is at a very convienient location near the Toronto Aiirport. Very good value for the money. 18. August 2014
Rated 5,0 out of 5,0 by 14 days parking and overnight sleep Good location, clean, good value for dollar, nice breakfast, pool included. I would recommend for future stay at the Pearson international Airport. 13. August 2014
Rated 4,0 out of 5,0 by Comfortable bed no breakfast The rooms were clean and the beds very comfortable. The brakfast hours were unsatisfactory for someone taking an early flight. The service does not start until 6:30 a.m.. 13. August 2014
Rated 5,0 out of 5,0 by Good Value Close to airport. Good place to stay between flights. Free shuttle to airport. 13. August 2014
Rated 4,0 out of 5,0 by Comfortable room, friendly staff, great ambience Will return if i have to, will refer others to the hotel. The standard was met according to hotel act My stay was enjoyable thanks to the family friend……good location 15 mins to downtown city 12. August 2014
Rated 4,0 out of 5,0 by Indigo The Decor was very bland in contrast to other Indigos 12. August 2014
Rated 5,0 out of 5,0 by Great service and stay Nice place, close to airport. Love the coffee maker in the room(Kuerig) 12. August 2014
Rated 5,0 out of 5,0 by Fantastic stay We found a great deal which included a one night stay, breakfast and 14 days of parking. The shuttle to and from the airport was fast and we heard very little airplane noise in our room. The hotel was very modern and clean. Staff was friendly and professional. We will definitely stay here again. 12. August 2014
Rated 3,0 out of 5,0 by Disapointed in shuttle service Shuttle service provided by hotel is misleading to a guest when booking the hotel direct on the phone with their staff and also when checking in. Beware that they have very limited spaces on their shuttle and it is not very easy or safe to get into or out of for anyone who needs a little assistance on making the large step into the shuttle. The hotel staff both day time and morning staff were unable to help us with getting us a shuttle that would get us to the airport on time for our 8:20 flight. (we need to be at the airport 2 hours before) We could have left at 5:30 am. . . or we were booked at 6:30 (last two spots on this shuttle) . . . but after seeing the 6 am shuttle leave late. . .we lost all confidence in this service on making it to the airport in time for our flight. We called a taxi and made it to the airport on time... our taxi driver did say that this happens often. Room also needed the floor cleaned better- floor had debris floating around all over and someone needs to address the large wallpaper tears in the bathroom. I travel a lot . We use hotels on a very regular basis. We would not book with this hotel or recommend it based on our experience. 11. August 2014
Rated 3,0 out of 5,0 by Below average Hotel We stayed at this hotel because we were able to use our IHG points to pay for the room. If I had to pay for this hotel I would have moved to somewhere else. The rooms were dirty, very poor parking, air conditioning took 2 days to fix and every morning we had to ask for more towels as they would only give us 2 towels and we had 3 people staying in the room. Because we used our IHG points they would not give us the free breakfast vouchers, so we had to pay for a extremely bland buffet. We eat only once at the hotel and then we ate at the other near by hotels after the one time as they offered much better food and options for the same cost. I would not stay at this hotel if I had to pay for a room. There are many other hotels near by the Toronto airport that offer much more and are reasonably priced. 11. August 2014
Rated 5,0 out of 5,0 by Hotel Indigo I would recommend this hotel to anyone who plans to fly from Toronto International Airport 3. August 2014
Rated 5,0 out of 5,0 by relaxed atmosphere great staff Indigo is a little different than the usual inn and is well worth checking out. It is more colourful and upbeat than the standard bed-chair-dresser room. It is a really nice atmosphere and I enjoyed my stay there 1. August 2014
Rated 5,0 out of 5,0 by awesome stay The only thing that was a bit of a pain in the butt was the parking. Other than that I have stayed here many times and it is like coming home 29. Juli 2014
Rated 5,0 out of 5,0 by Pleasantly surprised! I was looking for a hotel that had a park and fly rate and found this hotel. I thought it would be a basic hotel near the airport but I was pleasantly surprised as the hotel had a beautiful design inside. The rooms are so uniquely decorated, and are so bright and clean. There was free internet which was fast and easy to connect to. We had a wonderful breakfast which got us off to a good start in the morning. The staff were all great, right from the reception, to the bartender to the restaurant staff. The shuttle was very timely to get me to the airport and to pick me up. I would highly recommend this hotel. 29. Juli 2014
Rated 4,0 out of 5,0 by A little worn Most of the Hotel Indigo's I have frequented have a new, hip feel, this one is a little worn around the edges. Outside of building is unattractive, and parking is limited to a parking garage which is narrow and dimly lit at night. Bathroom in my suite was not properly cleaned. Staff was friendly and helpful especially in the lounge. Overall not a great experience, nor a terrible one. Average at best. 28. Juli 2014
Rated 3,0 out of 5,0 by Average hote Average hotel, decent value for the $$$ - rooms are tired but ok if you are just over nighting. Good size rooms, beds are fine. Staff friendly, great location. 22. Juli 2014
Rated 1,0 out of 5,0 by No breakfast as promised Booked this hotel because I was told breakfast would be available in time for my family to catch their flight. Confirmed this when we arrived at the hotel. Ended up waiting with other guests who were told the same thing for over 20 minutes just to find out the times are actually different and we had to leave to catch our flight with nothing. Not a value for money when breakfast is included but you actually don't get to eat it. 22. Juli 2014
Rated 5,0 out of 5,0 by customer for life Tried indigo for the first time, fell in love with it. Thank you indigo for the great stay. 22. Juli 2014
Rated 5,0 out of 5,0 by Good, Comfortable Stay We stayed at this hotel for one night prior to our vacation and left our vehicle parked there for the week we were away. The staff were very friendly and helpful. I forgot a couple minor things from home and they were more than happy to help me out. The business centre is small, but excellent condition and I was able to print my boarding passes there no problem. (something I also forgot to do at home) The hotel was very clean, both in common areas and in the guest room. Nice and close to the airport, with free shuttle to and from the airport. When I called the hotel to arrange for the shuttle to pick us up after our vacation, they arrived within 10 minuted. Overall very happy with our stay. 21. Juli 2014
Rated 5,0 out of 5,0 by great deal, very convenient I would definitely stay here again, great value and convenience 21. Juli 2014
Rated 4,0 out of 5,0 by Vacation 2014 Good value for what I needed. Planes were abit noisy to start, but ended around 11:00pm Booked for the proxamity to the airport and the ability to park my vehicle for the duration of my vacation. 20. Juli 2014
Rated 4,0 out of 5,0 by no picture Overall the bed was very comfortable and the breakfast that was included in our deal was very good. Service from the airport was as far as pick up not good. would I use the service again maybe 17. Juli 2014
Rated 5,0 out of 5,0 Great accommodations Easy to check in, details of the ammenities were all explained up front. Great room design, many outlets, great wifi, easy parking. Only complaint would be the number of kids in the pool when I went down around 9pm (thinking it would be quiet at that time). I was only able to use the pool for about 15 minutes before getting frustrated with the screaming and splashing. Overall a great place to stay, room was quiet, guest services were great, very comfortable. Amazing shower. Note - pictures taken as I was leaving - bed was made perfectly upon arrival. 15. Juli 2014
Rated 4,0 out of 5,0 by Great Airport Hotel We stayed at Hotel Indigo the night before flying out of Pearson Airport.The room was clean and comfortable. The buffet breakfast was excellent and a great way to start the day before our flight. The airport shuttle to/from the airport was reliable - it arrived at the expected time to leave the hotel on the morning and it picked us up at the airport within 15 minutes of our call to let them know we had landed. The car park was undercover, which didn't matter to us, but would be great for guests who are leaving their vehicle there during the winter months. Will definitely stay there next time we have an early morning flight from Pearson. 14. Juli 2014
Rated 5,0 out of 5,0 by Hotel Indigo Unbelievable Bargain This hotel is located very near the airport and their shuttle service is very efficient. The front desk reception was very pleasant and easily found my reservation. All staff encountered were very pleasant and helpful. In general, the building seemed to be clean and well looked after with one exception. The space where I parked was dirty and littered with beer cans. Our room was very well furnished and clean. The wireless Internet connection worked well and was much appreciated. Like many other airport hotels that include breakfast, an early morning flight means that breakfast does not start before you have to leave to get to the airport. The first hotel that offers breakfast at 5:00 am will get my attention. The deal for one night and parking, was an unbelievable one. It cost about the same as parking at the airport with the hotel thrown as an extra. 14. Juli 2014
Rated 5,0 out of 5,0 by In town on business Caring staff and clean all around site. Nice rooms and breakfast buffet. It would be nice to have Breakfast covered at upper levels of IHG Rewards. Workout room is small with limited equipment. 30. Juni 2014
Rated 4,0 out of 5,0 by Comfortable bed/pillows; great shower, quiet a/c stayed one night before going to the airport. was a little concerned about the noise from planes but that seemed to end around 11 pm (or I was too tired to notice). Floors were not carpeted but were some sort of hardwood which is much cleaner and the room didn't have that smell from the carpeting!. Great shower,but they could have supplied a few more towels in the room; i'm sure they would if I called for som more. Generally speaking I was very satisfied. One flaw they need to address is after you park your car in the garage and check in, they will ask you to go back to your car and put a parking pass on your dash which is inconvenient 'after' you've shlepped your bags into the hotel. 27. Juni 2014
Rated 4,0 out of 5,0 by Needs some work Staff is always very nice but even with new people running the bar/restaurant it still needs some work, The breakfast buffet had warm coffee and we had to fight with the lids covering the food. 24. Juni 2014
Rated 3,0 out of 5,0 by Poor Restaurant Dined here twice during my June 2014 stay for business. Both meals were less than mediocre. Had a stir fry dish served with rice that was so stale and rubbery that I could not cut through the shaped rice with a knife. Stir fry and sauce clearly came out of a box. Next meal was no better. I would have complained but the waitress brought my meal and then never returned. Frankly, I was hungry enough that I would have been waiting an hour to get a replacement dish...despite the restaurant almost empty both times I dined there. Old hotel with new furnishings and finishes disguised as "boutique". For the money, I'll select another brand next time. 24. Juni 2014
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