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Rated 4,0 out of 5 by 214 reviewers.
Rated 5,0 out of 5,0 by Hotel Stay Experience I was happy with the hotel staff and service - I enjoyed the stay at Indigo Hotel. 28. April 2014
Rated 5,0 out of 5,0 by roz114 we had a very comfortable stay. The staff as usual very friendly and helpful always. Comfortable sleep, no noise from the flight landing and taking off. 28. April 2014
Rated 4,0 out of 5,0 by Comfortable bed Clean, comfortable room. Friendly staff. Close proximity to all my needs. 28. April 2014
Rated 5,0 out of 5,0 by Helpful I could not arrive on the day of my booking. It was meant to be a night stay. I called the hotel and they moved my booking to the following day. I asked to check out an hour late and that was given the okay. The only complaint is that the website says there is transportation from the airport every 30 mins. But one has to call ahead. It does not say on the website that one must call the hotel to book transportation. 26. April 2014
Rated 5,0 out of 5,0 by Great stop off Flew in to Toronto before travelling on to the states. The indigo was perfect, did not realise hotel needed to be called for collection of guests. Did not matter as 5 mins after telephoning the bus stopped by. Hotel was quiet especially as so close to the airport and the price of the room was first class considering airport service. Staff was great, friendly and offered great info about the stay. Was a little cheeky as dropped of early for return flight so went to the indigo. Has a great burger, did loads of work sat in the bar and the staff checked my requirements often. Got the bus to the airport and was completely relaxed for my flight back. Many thanks to all at Indigo Toronto. 19. April 2014
Rated 4,0 out of 5,0 by Excellent Customer Service Being my first stay at a Hotel Indigo, I would say that the stay was not to bad except for the following: The TV picture was poor quality, I was unable to change the temperature in the room if desired and the flight line of the Toronto Airport was in direct sound of the Hotel. On another note, the staff and facilities were awesome as they made sure our stay was great. 17. April 2014
Rated 5,0 out of 5,0 by Close to Airport/Convention Center Decent place close to the airport and convention center. Nothing special, but a good value and nice staff. 16. April 2014
Rated 4,0 out of 5,0 by Not too bad First time staying with this hotel brand. A bit of a ecclectic room design but it was pretty cool. Only issue was room doors are not insulated and there was constant noise and door slamming until late into the night. 14. April 2014
Rated 4,0 out of 5,0 by Less than 5 mnutes to the Airport We stayed the night before our trip so we could be in relax mode. I would not recommend this hotel for families as there is nothing to do but it suited our needs. The lobby is a little dated so there is no WOW factor but it is clean. There is a counter for snacks, but there is no one manning it. You have to go through the front desk and that is bothersome, especially if they are busy. We used the vending machine on our floor. If you get there at 3, the bar/dinning room is NOT open and there is nothing within walking distance so be prepared to bunker down in your room for 2 1/2 hours. Our wash basin was cracked which point, in my view, to lack of upkeep. Service in the dinning room is very poor but not due to lack of effort on behalf of the wait staff. They only have 1 in there and that person also has to man the bar. Hopefully there is a turn around on this and maybe the 'next' time I will be able to report ....'fantastic'. 11. April 2014
Rated 5,0 out of 5,0 by Recommended Quiet clean friendly efficient staff. Will use again in the near future. 9. April 2014
Rated 3,0 out of 5,0 by Quick Layover stop!! It was a quick overnight stay that was close to the airport! Quick Shuttle, Food and Bar near by and easy quick shuttle back to the airport. Great spot for those quick layovers!! 4. April 2014
Rated 5,0 out of 5,0 by Great property for an excellent value! Even though it is right next to the airport, once you get into the room you will forget about that. Noise level is fine and you have plenty of space to work or relax in your room. All of the amenities that you expect from an IHG property. 4. April 2014
Rated 1,0 out of 5,0 by Disappointed. I had been looking forward to staying at the Indigo and loved the design concept. On a very quick overnight stay between flights, I could not have been more disappointed. The check in at 11pm was excruciatingly slow as the front desk attendant booked personal travel plans over the phone with a demanding girlfriend in the other ear. Once checked into my room, I was welcomed by a filthy bathroom including dry urine on the toilet seat from the last guest. I can only hope that this room placement was a mistake and not what Hotel Indigo considers clean for a guest. Doubt that I will return. 3. April 2014
Rated 2,0 out of 5,0 by MR Ello Youthful Fancy exterior design, shower needs emprovement 3. April 2014
Rated 4,0 out of 5,0 by Indigo Needs refreshing in rooms, need to re calk, paint and fix sills 1. April 2014
Rated 5,0 out of 5,0 by clean, friendly We arrived after 6. The staff at the front desk we very friendly, helpful. We were happy to be able to have food, room service after along drive to hotel andr a day at work. We choose the park & fly on our return from our vacation we had dinner before our commute home. I liked the bathroom/shower, the bed was very comfortable. We will definitely stay again in the future 29. März 2014
Rated 5,0 out of 5,0 by Always a pleasure to stay here Our family loves this hotel and is always the one we go to when we are going to be in the Toronto area- the staff are wonderful and attentive to our every need right down to the person who brings the extra towels! You will not be disappointed staying here as they make it there number one priority to make sure everything is perfect for you :) 28. März 2014
Rated 5,0 out of 5,0 by Hidden Gem by Toronto Airport This hotel is tucked away on a side street and not as well known as the other airport hotels. Very comfortable king beds. Hardwood floors instead of rugs. Very European feel. Spacious rooms. Friendly staff I also find it quieter than other hotels on the strip. Great value for money and covered garage parking. We had the breakfast buffet for 9.95 . We have eaten at other venues on the airport strip and this was definitely one of the best values by the airport. Buffet was good and the staff very attentive. Will definitely stay here again. 27. März 2014
Rated 4,0 out of 5,0 by A very nice visit We always stay at the indigo especially when we are flying out on vacation. It is a lovely hotel and the covered parking is great. We were disappointed though as they have changed their restaurant and staff. Service at night for food was extremely slow (45 min) and the buffet breakfast in the morning was ok (omelette was good) but the breads were hard and stale. 24. März 2014
Rated 4,0 out of 5,0 by Parking Charge / Convenience As an IHG Rewards Gold Elite member I was surprised that I had to pay $5/night to park my vehicle in the multi level lot. I could appreciate and be accepting of the charge if there was a convenient 24. März 2014
Rated 4,0 out of 5,0 by Great Time Convenient location, great price, friendly staff, close to great dinning 24. März 2014
Rated 4,0 out of 5,0 by Great except for some problems with sleep The Hotel Indigo fits an important niche. The park and stay option near Pearson Airport is very convenient. I would stay at the hotel again but would make sure to adjust the heat and light problems in the room before trying to sleep. The air was a little dry and too warm and the bed covers were too heavy as a result. 23. März 2014
Rated 3,0 out of 5,0 by Disappointed Has great potential but needs someone to go around and check the details. Specifically the room had work done on the walls around the window. Plastering and sanding had been done but the paint had not been done so there are a number of areas that are white patches. Simple checks when repairs are done could avoid this type of oversight in an otherwise very pleasant hotel. 23. März 2014
Rated 5,0 out of 5,0 by Excellent value and great hotel This hotel offers excellent service and great value including a full buffet breakfast with personalized omelettes. I was very impressed that from my room I could not hear the airplanes landing and taking off from the adjacent airport . 22. März 2014
Rated 1,0 out of 5,0 by air quality the room was smelly, very poor air quality which give the impression that the room may not be clean. the entry way into the hotel from the parking garage was dirty, very poorly lit and had garbage strewn about 22. März 2014
Rated 4,0 out of 5,0 by Good Value Near Airport Have stayed at this property a few times in the last three months and overall have been pleased. The price has been lowest in the area every time I have checked. The rooms are quiet and clean and the beds comfortable but there are things I do not like about them. 1. The flooring is so smooth that it is hard to sit at the desk as the chair keeps rolling away from it. 2. The TV is bolted to the wall in a terrible location. Simple fix would be to install a flat screen mount that has swivel adjustment so you can move it to be viewable from the desk or when in bed. 3. All three bathrooms I have been in have had ceiling material cracking and bulging above the shower. The restaurant offers good food and the staff is very friendly. The front desk staff and van drivers are also very helpful. 22. März 2014
Rated 4,0 out of 5,0 by Quick stay with parking Arrived 11:00pm and left to catch flight @ 4:00am. Reception staff were excellent. Driver of shuttle was excellent. Room was clean, quiet and comfortable. Parked for two weeks in parking garage, great value. Called for pick up shuttle on return... only waited approx. 10 minutes and driver was excellent. 21. März 2014
Rated 5,0 out of 5,0 by Great value for the money It was great being able to leave my car there for a week and get shuttled to and from the airport. We were picked up promptly when we arrived back at the airport. 17. März 2014
Rated 1,0 out of 5,0 by First and Last time at Indigo I was disappointed in this stay. The parking garage is terrible, the TV did not work and overall, the place is run down. Less than what I expect at an IHG brand hotel. The only reason I chose it was because "The Big Win" contest makes you stay at different brands to get bonus points. I should have left the bonus points behind and just stayed elsewhere. 15. März 2014
Rated 5,0 out of 5,0 by quiet very quiet and restfull place. Will stay and recommend this hotel to others 13. März 2014
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