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Rated 4,0 out of 5 by 204 reviewers.
Rated 3,0 out of 5,0 by Quick Layover stop!! It was a quick overnight stay that was close to the airport! Quick Shuttle, Food and Bar near by and easy quick shuttle back to the airport. Great spot for those quick layovers!! 4. April 2014
Rated 5,0 out of 5,0 by Great property for an excellent value! Even though it is right next to the airport, once you get into the room you will forget about that. Noise level is fine and you have plenty of space to work or relax in your room. All of the amenities that you expect from an IHG property. 4. April 2014
Rated 1,0 out of 5,0 by Disappointed. I had been looking forward to staying at the Indigo and loved the design concept. On a very quick overnight stay between flights, I could not have been more disappointed. The check in at 11pm was excruciatingly slow as the front desk attendant booked personal travel plans over the phone with a demanding girlfriend in the other ear. Once checked into my room, I was welcomed by a filthy bathroom including dry urine on the toilet seat from the last guest. I can only hope that this room placement was a mistake and not what Hotel Indigo considers clean for a guest. Doubt that I will return. 3. April 2014
Rated 2,0 out of 5,0 by MR Ello Youthful Fancy exterior design, shower needs emprovement 3. April 2014
Rated 4,0 out of 5,0 by Indigo Needs refreshing in rooms, need to re calk, paint and fix sills 1. April 2014
Rated 5,0 out of 5,0 by clean, friendly We arrived after 6. The staff at the front desk we very friendly, helpful. We were happy to be able to have food, room service after along drive to hotel andr a day at work. We choose the park & fly on our return from our vacation we had dinner before our commute home. I liked the bathroom/shower, the bed was very comfortable. We will definitely stay again in the future 29. März 2014
Rated 5,0 out of 5,0 by Always a pleasure to stay here Our family loves this hotel and is always the one we go to when we are going to be in the Toronto area- the staff are wonderful and attentive to our every need right down to the person who brings the extra towels! You will not be disappointed staying here as they make it there number one priority to make sure everything is perfect for you :) 28. März 2014
Rated 5,0 out of 5,0 by Hidden Gem by Toronto Airport This hotel is tucked away on a side street and not as well known as the other airport hotels. Very comfortable king beds. Hardwood floors instead of rugs. Very European feel. Spacious rooms. Friendly staff I also find it quieter than other hotels on the strip. Great value for money and covered garage parking. We had the breakfast buffet for 9.95 . We have eaten at other venues on the airport strip and this was definitely one of the best values by the airport. Buffet was good and the staff very attentive. Will definitely stay here again. 27. März 2014
Rated 4,0 out of 5,0 by A very nice visit We always stay at the indigo especially when we are flying out on vacation. It is a lovely hotel and the covered parking is great. We were disappointed though as they have changed their restaurant and staff. Service at night for food was extremely slow (45 min) and the buffet breakfast in the morning was ok (omelette was good) but the breads were hard and stale. 24. März 2014
Rated 4,0 out of 5,0 by Parking Charge / Convenience As an IHG Rewards Gold Elite member I was surprised that I had to pay $5/night to park my vehicle in the multi level lot. I could appreciate and be accepting of the charge if there was a convenient 24. März 2014
Rated 4,0 out of 5,0 by Great Time Convenient location, great price, friendly staff, close to great dinning 24. März 2014
Rated 4,0 out of 5,0 by Great except for some problems with sleep The Hotel Indigo fits an important niche. The park and stay option near Pearson Airport is very convenient. I would stay at the hotel again but would make sure to adjust the heat and light problems in the room before trying to sleep. The air was a little dry and too warm and the bed covers were too heavy as a result. 23. März 2014
Rated 3,0 out of 5,0 by Disappointed Has great potential but needs someone to go around and check the details. Specifically the room had work done on the walls around the window. Plastering and sanding had been done but the paint had not been done so there are a number of areas that are white patches. Simple checks when repairs are done could avoid this type of oversight in an otherwise very pleasant hotel. 23. März 2014
Rated 5,0 out of 5,0 by Excellent value and great hotel This hotel offers excellent service and great value including a full buffet breakfast with personalized omelettes. I was very impressed that from my room I could not hear the airplanes landing and taking off from the adjacent airport . 22. März 2014
Rated 1,0 out of 5,0 by air quality the room was smelly, very poor air quality which give the impression that the room may not be clean. the entry way into the hotel from the parking garage was dirty, very poorly lit and had garbage strewn about 22. März 2014
Rated 4,0 out of 5,0 by Good Value Near Airport Have stayed at this property a few times in the last three months and overall have been pleased. The price has been lowest in the area every time I have checked. The rooms are quiet and clean and the beds comfortable but there are things I do not like about them. 1. The flooring is so smooth that it is hard to sit at the desk as the chair keeps rolling away from it. 2. The TV is bolted to the wall in a terrible location. Simple fix would be to install a flat screen mount that has swivel adjustment so you can move it to be viewable from the desk or when in bed. 3. All three bathrooms I have been in have had ceiling material cracking and bulging above the shower. The restaurant offers good food and the staff is very friendly. The front desk staff and van drivers are also very helpful. 22. März 2014
Rated 4,0 out of 5,0 by Quick stay with parking Arrived 11:00pm and left to catch flight @ 4:00am. Reception staff were excellent. Driver of shuttle was excellent. Room was clean, quiet and comfortable. Parked for two weeks in parking garage, great value. Called for pick up shuttle on return... only waited approx. 10 minutes and driver was excellent. 21. März 2014
Rated 5,0 out of 5,0 by Great value for the money It was great being able to leave my car there for a week and get shuttled to and from the airport. We were picked up promptly when we arrived back at the airport. 17. März 2014
Rated 1,0 out of 5,0 by First and Last time at Indigo I was disappointed in this stay. The parking garage is terrible, the TV did not work and overall, the place is run down. Less than what I expect at an IHG brand hotel. The only reason I chose it was because "The Big Win" contest makes you stay at different brands to get bonus points. I should have left the bonus points behind and just stayed elsewhere. 15. März 2014
Rated 5,0 out of 5,0 by quiet very quiet and restfull place. Will stay and recommend this hotel to others 13. März 2014
Rated 5,0 out of 5,0 by Great staff and clean comfortable hotel Enjoyed my stay at the Indigo and will return. Staff at the front desk and in the restaurant were very friendly and accommodating. 8. März 2014
Rated 4,0 out of 5,0 by Poor TV Placement and Bathrooms Need Some Work This is my second stay at this property and very little has changed. The TV is bolted to the wall so that it cannot be moved and is all but impossible to see if you are at the work desk. In fact it is really only comfortable to view it from either the easy chair or the bed. The bathroom is clean but the paint is beginning to peel in the shower area of the room I had. The other complaint is that the way the toilet is placed the seat will not stay up as it hits on the counter top before it reaches an angle that will allow it to stay up. I was told that the hotel management had recently taken over the restaurant as it was causing a number of complaints. I found the staff to be very friendly but a little confused as I guess they had only been working at this property for less than a week. The food I had was very good but took quite a while to get. They have a nice selection of beers on tap. The one weird thing was that when paying for food with a credit card they had to go to the front desk and the receipt you got was on the standard hotel stationary. It is good that the restaurant has improved as there is not much else near by and it was pretty cold outside during my visit. 8. März 2014
Rated 3,0 out of 5,0 by fly and park pkg We purchased the fly and park package. The price was reasonable. The hotel room was average with signs of aging, the staff was fantastic, the parking lot is not secure after having specifically asked if it was while booking. 7. März 2014
Rated 5,0 out of 5,0 by Great bed, good customer service We stayed here after having trouble finding a pet friendly hotel. The hotel accomadated our needs and everything worked out as planned. 6. März 2014
Rated 4,0 out of 5,0 by Good location and good service Good value for the price. Second stay at this location and would definitly return. Close to airport and great parking. Quick check in and check out. 6. März 2014
Rated 4,0 out of 5,0 by Good friendly airport hotel Nice friendly staff tried to accommodate all our wishes. However, the restaurant was extremely cold and the server told us it had been this way for a number of weeks. When we returned to this hotel one month later restaurant was still cold and server said it had not been fixed. The food was extremely good however. 3. März 2014
Rated 3,0 out of 5,0 by Cold hotel but warm service The staff were very friendly and did their best to respond to requests. They could not do too much about the cold bar area and some rooms (my colleagues had cold rooms). One was provided with an electrical heater - another was offered another room. My room was warm but the heating system was noisy enough to wake me up each time it started up. The meeting room facility was better than expected and staff quickly fitted ceiling bulbs that were not installed. Strangely enough, I could not hear the planes in my room at all, other than for a very muted sound. All in all, I expected more, being accustomed to the Indigo brand. 2. März 2014
Rated 3,0 out of 5,0 by recent stay this was my first time staying at an Indigo hotel , i was a little dissapointed as i have stayed at other chain boutique hotels and really enjoyed them . This was an old hotel that had a face lift but was starting to look dated and needs refreshed . The room was fine , shower glass wasnt wide enough . water goes everywhere . Breakfast food was good. Wait staff at breakfast not so much . Other staff were very attentive . 2. März 2014
Rated 5,0 out of 5,0 by Great bed and really good air We were very comfortable. The decor was attractive , loved the floors, but we particularly liked the fresh feeling air. Leaving for the airport, early in the morning, it was important to have a good night's sleep, and the bed was cosy and comfortable. It was the second stay for us and we found the park and fly option was really convenient. 18. Februar 2014
Rated 2,0 out of 5,0 by No heat in restaurant and unsafe airport shuttle As an Intercontinental Gold Ambassador member we stayed at this property on January 24 2014 as we had an early flight the next morning. We arrived at dinner time so we decided to eat in the restaurant on the property. There was no heat! The waiter apologized and said they were having problems with the heat. The next morning, we took the shuttle to the airport. My husband had to hold the van door closed as it was broken. The driver had been jury rigging it to stay closed. Needless to say we were not impressed. Upon our return to Canada, we had also booked an overnight stay as our flight came in very late. We called for the shuttle and it arrived in a very timely fashion. The lock on the van door had not been repaired, however the door did close. The next morning, we were having breakfast at the restaurant on the property. There was still no heat! We had been away for two weeks and the heat was still not fixed. The waiter told another couple that they were working on the problem. We will not be staying at this property again. 12. Februar 2014
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