Rated 4.6 out of 5 by 316
Rated 5.0 out of 5.0 by motta23 Anniversary Getaway Success
Great room and very friendly people. No complaints about the room or service. Short 10 min walk to Disneyland, no need for a shuttle. Would definitely stay here again.
March 26, 2015
Rated 2.0 out of 5.0 by dustoff21 Hugely disappointing!!!
As an IHG member I was incredibly disappointed with this property. I reserved two rooms and was told that they were interconnecting rooms. This was not the case as it appears that none of the rooms at this property are interconnecting.
I called early in the morning of my arrival date (around 0600) to insure that my other party that was arriving before me, would be able to check in as the reservations were under my name. I was told that this would not be a problem and that our rooms had already been blocked off, cleaned, and were awaiting our arrival! Wow... This was nice to hear. Unfortunately it wasn't the case. When my other party arrived at 11am they were told that the room was not ready yet and that check-in isn't until 3pm.
Ok no worries, perhaps it was a misunderstanding between the front desk clerk and myself during the early morning phone call. My other party was able to get into their room around noon. When I arrived around 1pm, I was told that my room was still occupied and that the individuals in the room have a late check out and that I would have to wait. I inquired as to why I was told that the room was available, cleaned, and awaiting my arrival at 0600 that morning and the only retort that I received was a blank stare and then the arbitrary, canned question "So where are you coming in from?" Frustration level starting to increase.....
Upon the other guests check out, the front desk advised me that they would have the room cleaned in 5 minutes and it would then be ready for my arrival. Interesting... How clean can you honestly get a room within 5 minutes?!!
Once we got into the room everything appeared to be ok. We were traveling with a baby so it was nice that each room had a miniature refrigerator so we could keep milk nice and cold. As you guessed it, the refrigerator didn't work. I called down to the front desk to advise them of this problem and they stated that they would have it remedied immediately.
Two days passed before anything was ever done with regards to the refrigerator. We checked in on Sunday and they finally got around to exchanging the unit on Tuesday afternoon after numerous complaints and gripes from me.
On Wednesday, after a long day at Disneyland, my wife went to freshen up, only to find that the "clean", freshly folded towels that were left by housekeeping, had dried snot and green mucus all over them. I can understand if the washing machine that housekeeping uses can't get every item cleaned. My huge issue is that nothing comes out of the washing machine folded. There is no way that whatever housekeeper folded that towel couldn't see such a disgusting infraction.
I complained about this to the front desk as well, only to receive a half hearted "Sorry". I did receive a phone call in my room later stating that they would like to credit my IHG account with 4,000 points as a way to apologize for the issues that I had during my stay. I thought to myself "hey that is fairly generous of them" and thanked the clerk for the call. The points were never deposited....
This easily has to be the worse IHG property that I have ever stayed at which was hugely disappointing as I had heard nothing but good things about Hotel Indigo's. My family and I travel to Disneyland at least three times a year. I will return to Anaheim in July and have already booked a stay at another property outside of the IHG family. Don't waist your time nor your hard earned money on such a mediocre property!
March 20, 2015
Rated 5.0 out of 5.0 by EastcoasterDC Great location
It's a 10 minute walk to the front gates of Disneyland, which is great. It's nearby a few shopping centers and small restaurants. Rooms were clean, and very well taken care of (looked brand new). Parking was free. Front desk was great and even left a birthday note for my girlfriend. They also sell Disneyland tickets right in the hotel, which is great.
March 19, 2015