Rated 4.5 out of 5 by 318
Rated 5.0 out of 5.0 by FHC2013 Great Downtown Location
Hotel was very clean, fresh/up-to-date decor, comfortable beds.
Parking was a little tight, so the valet parking staff were very helpful! Our room was on the highway side, so the road noise was a little loud at times, although the room noise was quiet. Was very convenient and safe to walk to downtown Asheville - great restaurants, shopping, art galleries, etc.
October 8, 2013
Rated 5.0 out of 5.0 by Joyful13 Asheville At Its Best!
The location of the hotel was in perfect proximity to downtown Asheville. The friendliness of the staff, the well appointed rooms and the delicious restaurant rounded out an exceptional stay. A special thank you to Rebecca, the Concierge, for her help with navigating the shops in the area. I highly recommend this property to those visiting the Asheville area.
October 5, 2013
Rated 5.0 out of 5.0 by momo12 great service, vallet parking guy remember my name.
my family and I really enjoyed our stay,the view was great and the staff was even better,the only thing was missing was no frig or microwave in the room,when you bring food in from your dinner from out no place to put it,but they was nice enough to put in the frig in the kitchen and warm it up and brought it to my room for me when I was ready for it couldn't ask for much better than that.the staff blew me away just awesome all I have to say.would stay again and recommend.
October 3, 2013
Rated 5.0 out of 5.0 by mny1pxs Great weekend
We had a wonderful time in Asheville and the Hotel Indigo. We travelled with our dog and upon arrival, there was a welcome note and a biscuit for our dog! LOVED it! Everyone was very friendly. Will definitely return.
October 2, 2013
Rated 5.0 out of 5.0 by TaylorRR Great service...as always!
The only place you want to stay in Asheville. The service is top notch. Great people and great location for exploring downtown. Don't be fooled by other hotels that say they are "downtown". This is the place to be.
October 2, 2013
Rated 5.0 out of 5.0 by Jrhuey22 Wonderful Experience
I have had the opportunity to stay here a few times and I am always impressed by the facility and the wonderful staff. It is a phenomenal location, the rooms are fantastic with amazing views and the staff is extremely helpful and curtious. I would highly recommend this place to anyone traveling to the area, or even through the area and is interested in a great night of hospitality.
October 2, 2013
Rated 5.0 out of 5.0 by FAHCTOMISSION Staff was amazing!!!!
Meredith was the best!!!! She was very friendly when I arrived and very helpful and knowledgeable with hotel services and the Asheville area. It's excitant service that will bring me back to Indigo. Traveling in Asheville for interview and could not have picked a better hotel, room was very comfortable and bed heaven to sleep in…
September 30, 2013
Rated 5.0 out of 5.0 by Russells Great place!
My husband and I loved this hotel. The room was spacious, comfortable and had an awesome view of the mountains. The staff was friendlier than any hotel we have stayed in. We will definitely be back!
September 26, 2013
Rated 3.0 out of 5.0 by Andyi99 Disappointed
Room was very dusty when we checked in. In room WiFi did not work. Hotel did refund so $ for this. Nice room otherwise. Great view and location.
September 25, 2013
Rated 3.0 out of 5.0 by meme13 Not the room I requested-disappointed!
On the website I could not tell if I was booking the room with a balcony so I called and spoke with someone in customer service to make sure we got the balcony king suite, it was my anniversary and we wanted something special. Unfortunately when we arrived we found that we did not have a balcony room and those rooms were all booked. However, the staff was very kind and the room was nice, but definitely not worth the price we paid.
September 25, 2013
Rated 5.0 out of 5.0 by jmit7521 Birthday visit to Asheville
The past two years my wife and I have celebrated my birthday in Asheville and we stay at Hotel Indigo. We choose the Indigo because of the hospitality and the location. This year we were upgraded to a suite which made our stay even more pleasurable. I am looking forward to my next trip to Asheville and lodging with Hotel Indigo.
September 25, 2013
Rated 5.0 out of 5.0 by br7173 20th Anniversary Getaway
The room was beautiful and the concierge made our welcome very special with the rose petal bouquet. The staff members were polite and very helpful. We had a wonderful time and restful stay.
September 23, 2013
Rated 4.0 out of 5.0 by TampaTony Cute hotel
Very much liked this hotel and the service. The weekend we stayed there was an issue with the hot water, there was a lack of it in the am. The staff was very nice about it and offered some compensation but would hope this was an isolated incident as I would like to stay again.
September 22, 2013
Rated 5.0 out of 5.0 by Kooch Great Hotel - - Excellent Location
We had a wonderful welcome - very accommodating staff - would stay there again.
September 21, 2013
Rated 1.0 out of 5.0 by Righty Cold and Uninviting
Upon arrival, valet approached to offer parking and I declined. I proceeded to the front desk and checked in. Once I arrived back to my car, valet began nagging me about parking my car. I gave in, told him he could park the car and tipped the guy. While gathering my belongings, the valet noticed I had a CCW (concealed carry weapon), which I am licensed in the state of NC to carry. He apparently ran to the hotel manager seeking direction and then informed me that I could not bring my CCW onto the premises. I told him that I understood and that I was leaving the magazine and ammunition in the car, which no longer classifies the remaining components as a usable firearm. He said that would work. My wife and I proceeded into the hotel where we were stopped by hotel management informing me that no form of my CCW property was allowed in the hotel and that everything would need to remain in my car. The manager also informed me that since my CCW was going to be in my car, that valet services were no longer available. So, we turned back around to go to our car. Once back at our car, the vale t (and my tip to him for parking), were nowhere to be found. Once we parked, we found that we where about 20 feet from the elevator. If valet is used, the walk to the elevator is probably 150 feet. None-the-less, once we finally made it to our room, after an 8 hour drive and an hour ordeal checking in, we were very disappointed. The room was cold and un-inviting. The bed and pillows were very uncomfortable. At this point, we decided leaving my CCW unsecure in a vehicle (which is never recommended) was not worth the discomfort of this room. I called the front desk to cancel our stay and they told us we would need to contact IHG because that was who we booked through. I called IHG, the representative was very understanding and pleasant. She canceled the reservation with no penalty, and we drove another 6 hours to Wrightsville Beach where we stayed in a wonderful Holiday Inn for our 10 year anniversary. NOW, Hotel Indigo has contacted IHG for payment of our stay. Currently, my account has been charged for the stay at Hotel Indigo which I attempted to cancel at the front desk and successfully cancelled through IHG. What an unconstitutional nightmare this has been!!
September 20, 2013
Rated 5.0 out of 5.0 by BDQ57 Everything
We were treated with excellence service from start to finish.The room was incredible, the staff exceptional...Your the best !!!!
September 20, 2013
Rated 5.0 out of 5.0 by Joyce77 Comfortable bed and great shower
The lobby is clean and funky. The room was refreshingly contemporary. The bed and pillows were comfortable. I would have liked a thin blanket ( I usually bring one to this hotel, but forgot). The duvet is too heavy and warm to sleep under and I tossed and turned until I just settled for the sheet. But the mattress was comfortable as was the chair and ottoman. The bathroom was well-stocked and the shower was wonderful. The location is very good.
September 19, 2013
Rated 4.0 out of 5.0 by Marley9068 Great location, Disappointing shower
We were in Asheville to celebrate my girlfriend's upcoming 50th birthday. They used a friend's timeshare points and we used reward points plus paid for one night. Their room was smaller and we also had a better view. Didn't care for the wall murals...looked like broccoli on the wall! Laminated floors were a little loud, but I understand why they were used as they are a pet-friendly hotel - which I loved! Staff was friendly and competent. For such a lovely tiled shower, I couldn't believe the terrible water pressure and it was barely lukewarm. I was actually cold getting out of the shower. The next day the water temp was slightly warmer after we told the front desk. I really wanted to love this hotel but I couldn't give it a glowing review. It does have a great location and was convenient to everything!
September 19, 2013
Rated 5.0 out of 5.0 by APAR Love this place
I found this hotel via online recommendations while looking for a place to stay in Asheville. Must say I am strongly pleased with how right they were! The hotel is very cool. Love that it is pet friendly and they have dog treats and water troughs for dogs around the place. They really do try to be eco friendly as well. Went as a family of four with 2 small children.
The hotel staff were really friendly and attentive. the hotel is walking distance from a vibrant downtown. Cool restaurants and shops are less than a quarter of a mile away. The hotel has one restaurant, but the food was good, with healthy options and the waitstaff were great, just like the rest of the staff.
The only complaint was from my daughter who wished there was a pool to play in. But aside from that, this is a great little hotel that keeps in touch with a very cool downtown Asheville. Would definitely recommend.
September 15, 2013
Rated 1.0 out of 5.0 by EBusby Not as good as expected
We've stayed at other Indigos and they were what we hoped.
On arrival we had a somewhat flippant checkin attendant at front desk, certainly not expert in hospitality.
AC unit is immediately adjacent to bed and when it cut on would gustily blow the person sleeping on that side which was very uncomfortable and was noisy when turning on, waking both of us through the night.
Bed was comfortable but the latest trend is small square pillows--suboptimal, but not unique to Indigo
Multiple slamming doors at 130-230 in the morning.
Overall a very restless night, which was not what we wanted on overnight trip away from kids.
Very good concierge
Bar attendants were very friendly and helpful on return from dinner
Bottom line is that our priorities were to get rest and be in a good location while in a upscale hotel. We returned home tired.
September 10, 2013
Rated 5.0 out of 5.0 by BobH12534 One Night Stay
My wife and I stayed one night at the Indigo. The staff was great and very attentive. The rooom was amazing and it was so close to everything in town. We had a great time!
September 10, 2013
Rated 4.0 out of 5.0 by Panama5 Enjoyable Stay
We spent pleasant 4 nights here and are glad we chose Hotel Indigo. Its location is doubly beneficial for guests. Not only is the hotel less than 1 block off of major roads (e.g., I-26) but it also is 1 block from excellent restaurants, shops, and art galleries. Access to the Blue Ridge Parkway is about 10-15 minutes from the parking garage. Since we spent most of our time in the downtown area and making short trips around the area, our time at the hotel itself was primarily to sleep. Our room was nicely decorated and maintained with complementary plug-in and wi-fi access to the internet. The fitness room could accommodate at most only a few people at a time, but we never encountered anyone else there during our stay. Staff was cordial and efficient.
September 9, 2013
Rated 5.0 out of 5.0 by shortandlong Location and comfort
This hotel is located right downtown close to numerous restaurants, galleries and shopping. Complimentary parking is a plus. We really liked the size of the rooms and their decor. They also allow dogs on the 2nd and 7th floors. The staff is cheerful and helpful. We will definitely be back!
September 8, 2013
Rated 5.0 out of 5.0 by lgsno Great surprise
Pleasant surprise as soon as we walked into the lobby. Cool decor with very nice, welcoming staff. The room was a designers dream. Even the shower was luxurious. Much more than I expected from the hotel. Highly recommend.
September 7, 2013
Rated 5.0 out of 5.0 by Lindigo Great hotel room and location
Indigo modern decor makes energetic and fun ambiance. So in middle of lively downtown.
September 7, 2013
Rated 1.0 out of 5.0 by Elizarenn Disappointing on many levels
First, this is a great location, within walking distance of downtown. However, when we got to our room it was not the cleanest. There were pieces of paper outside the door -- no big deal -- but once inside there were human hairs all over. I can deal with that. What I cannot deal with is the disgusting toilet. When I told the desk clerk upon checkout about the condition of the toilet (I had a picture, which is not appropriate to post), she did not seem overly concerned. I want to make it clear that I was not looking for any type of remuneration: I simply hoped that the staff of a hotel where I paid a hefty holiday rate would feel the urgency I felt when it comes to cleanliness. She did not. She said she would talk to housekeeping and seemed to brush me off. Ok.
The staff in general were not very friendly or helpful. From the parking attendant, who told us not to bother trying to check in to our room yet, to the desk clerk our first day, who was less than welcoming, the staff never made us feel "at home." The morning of checkout there was a knock at our door at 9:15 am waking us up. It was someone on the staff who said they would "check back later." How about after check-out time?
We wanted to stay at the Hotel Indigo because it was "pet friendly." It is really "pet tolerant." Most upscale pet-friendly hotels go out of their way to welcome their furry guests, but this hotel didnt even have a water dish in the room when I asked for one. Fortunately I brought my own. And their dog walking area is a small plot that can barely accommodate one dog (see photo).
In all, I would not recommend Hotel Indigo for any reason. Their wifi was spotty, the rooms were less than clean, and the staff was not welcoming. I stay in a lot of hotels, and mostly upscale hotels, but Hotel Indigo will not be getting my business again, nor will it be getting my recommendation.
September 5, 2013
Rated 5.0 out of 5.0 by ellyk My Favorite Spot to stay at while in Ashevegas A.K.A. BeerCity A.K.A. Asheville, NC
This is it for me. The rooms are gorgeous, spacious and it's in an excellent location. Hotel Indigo, Asheville is the only place in which I really truly enjoy to stay while visiting this adorable town. I also LOVE to dine and shop in West Asheville. Don't overlook this gem. It's 4-5 minutes by car from Indigo and seriously, so FUN! The WALK (West Asheville Lounge and Kitchen), right across from that is the The Admiral (it's been written up in Bon Appetite), there's also the U Joint just down the way (seems like maybe 1/2 a mile), and just beyond that...bowling! This hidden treasure has it all: shopping, parks, cool people, you name it. I am now an Asheville fan.
September 4, 2013
Rated 5.0 out of 5.0 by NMTLady Great stay!
The pros - A friend and I only spent 2 nights at the Hotel Indigo in Asheville - we so wish we could have stayed longer! The room was large and wonderful - very fresh and modern (in a classic sense) with a beautiful color palette. The beds were very comfortable with plenty of pillows of varying degree of firmness. Also, the hotel was located on the edge of downtown so could easily walk all over the city and not use our cars. The staff was very welcoming and helpful - my friend had to send and receive faxes for work and it was handled with a smile and no extra charge. I also love the idea that the hotel is "green"! Finally, the view of the Blue Ridge Mountains from our room was spectacular.
The very few cons - We were in a accessible room so had a bit of problems with the shower curtain not keeping the water back and having a very wet bathroom floor in the area of the shower. Also, there is soooo much good food in Asheville - it would have been great to have a mini fridge to store leftovers.
Over all Hotel Indigo is an excellent property and I would stay there again without question!
September 1, 2013
Rated 5.0 out of 5.0 by nancy1130 5 Star Hotel
Great stay at this fabulous property! Staff, rooms, location, and restaurant were excellent. Can't say enough good things about the Asheville Hotel Indigo. Looking forward to our next visit.
September 1, 2013
Rated 4.0 out of 5.0 by MWandMW Great Location
The Asheville Downtown Indigo is in a great location, to walk to all the great places downtown.
It is also convenient for getting on the highway.
I was surprised there was not a refrigerator in the room, but otherwise the room was very nice. The bathroom was great, with a large walk-in shower.
I do wish the doors had something to prevent them from slamming shut, though. We heard too many others guests going in and out.
August 28, 2013