Rated 3.7 out of 5 by 214
Rated 1.0 out of 5.0 by Frenchy1970 Very far from expectation
First. Our room was ready an hour after the checking time . Very strong odor of cigarette in the room. Probably 35 cigarette butts outside on the ground ; nasty. I chose to take the suite with loft. Freezing downstairs and stuffy and boiling hot on the first level. Old furnitures. Staff not pleasant. I have my own business and been on hospitality business for 20 years... Wow. What a difference when I was running hotel myself. This place was recommended . I definitely won't. Especially with all the corporates that I know traveling to Asheville.
February 20, 2014
Rated 4.0 out of 5.0 by Jay and Beverly Front desk staff were excellant, more than helpfull and accommodating.
Friendly front desk staff were excellent, support staff were good.
Enjoyed our stay, would recommend this location.
February 16, 2014
Rated 4.0 out of 5.0 by Printman Room temperature
The HVAC unit had too much variance. No matter what temperature you set the unit it would get too hot and then too cold before it would start again.
February 13, 2014
Rated 3.0 out of 5.0 by RS43 Room temperature
Ratings would have been excellent if room temperature could have been controlled during the night. Room thermostat was set at 60 degrees when I arrived and room was still way too hot. I adjusted it to 58 and 59 but the room then got too cold. Must have been either a bad thermostat or cold air from the windows creating false readings.
February 12, 2014
Rated 1.0 out of 5.0 by CDot0901 Bugs in room
If you like stink bugs, this is the place for you!
February 3, 2014
Rated 4.0 out of 5.0 Overall stay
Staff and services were excellent. Pool and staff there were excellent in service. Only recommend that firmer pillows be available. all else was excellent and I would recommend this location to all my friends.
January 30, 2014
Rated 3.0 out of 5.0 by zwelch85 Good Hotel
This is a great hotel with some great customer service. I come to the area very regularly and utilize this hotel everytime. The bar serve is awesome here, and most the time the bar tenders are very personable.
However, I have started noticing the beds are probably close to their time for replacement; and the bathrooms are well overdue for a makeover; I really miss the all famous IHG hotel shower heads that normally are present in all IHG hotels, however there is a basic ANYSTREAM one here.
Otherwise, this is a great hotel, and will be staying here again in the future!
January 24, 2014
Rated 4.0 out of 5.0 by DG22 Fine Experience
The hotel room was a bit dirty at times, but I think this may have been due to the sheer volume of customers staying at the hotel for Lindy Focus XII, and the number of rooms that needed to be cleaned daily. The hotel is well maintained, has good exercise facilities, and knowledgeable staff.
January 8, 2014
Rated 5.0 out of 5.0 by CoopFam Helpful staff, dog friendly, close to downtown
Room was spacious, clean and had everything we needed! They had so many amenities that we didn't get to experience, because we were just passing through Asheville for the night. Wish we could have stayed longer.
January 7, 2014
Rated 4.0 out of 5.0 by Bchoward72 Everything was wonderful, but...
My girls and I stayed last weekend and were there for the Gala Gymnastics meet. Everything was great! The room was clean and ready when we arrived. LOVED the shuttle to the venue…that saved us on a nice so nice morning! The restaurant was out of this world! Our dinner was wonderful and the value couldn't be beat! But as of today, January 7th, I am very disappointed. My 8 year old daughter (who was competing) in all the hubbub and excitement Friday morning, left her new stuffed dog in our room. She didn't realize it until we were home and it was bedtime. I immediately called the next morning (Saturday) and was directed to lost and found (housekeeping). I left a message and asked for my call to be returned. I have heard nothing from the hotel. I know that to some, it was "just a stuffed animal" but to an 8 year old, it's a little more…
January 7, 2014
Rated 4.0 out of 5.0 by cochise64 Comfortable bed and great service.
We choose to stay at this location every time we come to Asheville. It has an excellent location just outside of downtown, just minutes away from the finest restaurants. Its always clean and comfortable with rooms that are more than large enough. It has never been anything less than enjoyable.
January 6, 2014
Rated 4.0 out of 5.0 Bugs in the rooms
I flushed/killed 5 giant bugs in my room over the course of the week. I literally found one every day. Our doors were NEVER opened.
January 5, 2014
Rated 5.0 out of 5.0 by Rob4747 Great Hotel, but spotty wifi
The hotel is great. My only complaint is that the wifi was very inconsistent. About 50% of the time I had to use my phone to look things up because the network was not working (I could connect to the wifi network, but the connection was "limited" and did not provide internet access).
January 4, 2014
Rated 5.0 out of 5.0 by Chief1997 Wonderful Experience
I would definitely stay at this hotel again and recommend it to my friends. Extremely professional staff.
January 2, 2014
Rated 5.0 out of 5.0 by JonathanEric Wonderful Place To Stay
This was my first time to spend a weekend in Asheville. The rooms were great and close to downtown. Plan to go back in the spring.
December 26, 2013
Rated 5.0 out of 5.0 by 0l1verFam1ly Excellent Choice
I travel 100 percent for my job so rarely ever desire to when I am home,... the choice we made to get away for our Daughters birthday and spoil her a little has made me rethink that as this get away was much needed and well represented. Thanks to all the staff for your professionalism and reminding me why Myself and the company i work for exclusively stay at IHG group facilities. You continuously raise the bar for the competition.
December 18, 2013
Rated 1.0 out of 5.0 by lkss place to stay
The staff were excellent. However, the room was very noisy. There was a buzzing noise every 3-5 minutes that evening. After an hour of unable to get to sleep, I called the front desk, was told it was the elevator, and was moved to another room. However, then the loud train came along the back of the property, and I seemed to hear too much from other guests nearby (bathroom, etc).
December 8, 2013
Rated 5.0 out of 5.0 by Thborn1 Very comfortable bed and service
Bed was great....Some talkers in the room next door until 100 am....Walls are thin.....Good sports bar...
December 4, 2013
Rated 3.0 out of 5.0 by DOT57 Good location
The room was clean. The staff were friendly. The only problem were barking dogs in the adjacent rooms but they finally stopped barking! Otherwise a good stay.
December 4, 2013
Rated 5.0 out of 5.0 by zwelch85 Great Hotel
I have been coming to the Asheville area now for a couple months on trips and have stayed at other IHG hotels, and due to the amount of time I am spending in the area I wanted to change things up and stay at a different hotel while still earning my points with IHG....so I done some looking and found this Crowne Plaza Resort, and man am I so happy I found it! The staff here is great, and it is really nice to have a nice quite place to eat in the hotel as well as a nice bar with excellet staff to mingle with as well. I was amazed at how comfortable the bedding was and how large the suite was (complimentary upgrade due to being platinum). The only recommendation I would make to the hotel owners is the need to update the Bathroom, expecially the shower; for this to be such a large room, the bathroom size is comparable to a cruise ship bathroom, but I did not let this sway my rating as all the other features and amenities by far outweighed the outdated bathroom....can't wait to book my next stay at this hotel!!!
December 3, 2013
Rated 3.0 out of 5.0 by cjfk Disappointed this time
We have stayed at the Crowne Plaza on numerous occasions as we have relatives in Asheville. We really like the location and the price. However, this time we were very disappointed in our service involving the front desk staff. One was very rude and unfriendly and the other was just not very helpful. This was the first time we had experienced anything like this and we were shocked. Hopefully those two were just having bad days and next time will be much better.
December 3, 2013
Rated 4.0 out of 5.0 by Jac45 Although an old hotel, it is well kept
Good for the value
Did not clean the room the first day of our stay
December 2, 2013
Rated 4.0 out of 5.0 by Jahn Very interesting location and...
I read the negative reviews before my arrival, and I concerned of a couple of things: unfriendly staffs and old interiors..
It turned out very friendly staff T front desk and nicely maintained resort room... I don't see an obvious complaint potentially, rather i had a good value for the king bed. The staff recognized me as a gold, she upgraded the room. I am fine with this hotel!
I highly recommend for whom they don't sleep well near free way or some other noise, this is the hotel for you. Because of its location, zero noise from outside.
November 24, 2013
Rated 5.0 out of 5.0 by lildejt first class Hotel
great views, excellent food, cozy bar area, loved warming by the fire with a hot cup of coffee, cleanest room I ever stayed in, and I have stayed in hundreds of 5 star places. staff was very helpful. we had a banquet and they were short staffed and they worked so hard to get it all done. GREAT TEAM WORK. You Guys made our Lion's Club District 31-A Fall Convention a great success. we will see you again 2014 . The only problem we had was on-star brought us into westgate shopping center and was a bit confusing with the circular arrow sign?? But we found our way
November 21, 2013
Rated 5.0 out of 5.0 by Joe753 Healthy
First of all is the fitness facility at the bottom of the hill. Just about any thing you would want for a work out. The breakfast buffet was excellent at a reasonable price and the staff really make you feel that they are there to make your stay the best it can be. Our room was very comfortable with plenty of room for the 2 of us. We would preferred a room with a king bed but we didn't feel it was worth an extra $20 a night for the upgrade so, we made the best with 2 doubles. The hotel property is several acres (it seems# and far enough from the highway noise however; the entrance is a bit secluded off a one way street # or exit) so, don't miss it or you will be making a round trip to get there.
November 20, 2013
Rated 4.0 out of 5.0 by Bobnotrob Asheville on a hill
Everything here was very good from the staff to the accommodations. The shower water temp was a bit lukewarm but that was not a big deal. Proximity to my business conference was a plus. Would recommend this as a relatively central location if looking to explore the surroundings.
November 18, 2013
Rated 5.0 out of 5.0 by Carolinafan Great property and great staff
I made reservations for several people for a one night stay at this hotel. I also was an overnight guest. The ease of making the reservations to the excellent customer service upon arrival and while there was superb.
Hotel staff including Christina, Jamie, and Stacy were at the top of their game. They went above and beyond what was expected and delivered the best in guest service. They made sure that everything about our stay was nothing short of being perfect and it is obvious they appreciated the business.
We will definitely be selecting the Crowne Plaza in Asheville again as the place to stay!
November 17, 2013
Rated 3.0 out of 5.0 by Damelucy Hot Water
It was disturbing to awake for a full day of meetings and social events and find there was no hot water for my section of the building. I was forced to use cold water in order to be on time for my events.
November 17, 2013
Rated 3.0 out of 5.0 by Anniemo Average hotel with excellent food and pub staff
The room was spacious but it lacked an expected level of quality - it was too bright in the morning even with the shades drawn, the bedding was average and the sound proofing was below standard. The property is lovely and secluded. We arrived late in the evening and hungry, just before the bar stopped serving food. With 5 minutes to spare, we ordered from their impressive bar food menu and the food was exceptional! The bar staff was friendly, personable and professional. I can't say that for the gentleman who checked us in - we found him to be abrupt and condescending. At the morning buffet, the quality and selection of the food was excellent but the omelet cook was missing for a long period of time which seemed odd. Overall, I would stay again but not at the same price.
November 16, 2013
Rated 2.0 out of 5.0 by Bet30 Service was bad.
Bathroom was in bad shape.
It looked like they were working on the room
Nothing was in place.
Some of the features were missing.
Mirrors were not in places to used for guest.Persons that checked you in were not personal.
The food was not good at dinner.
The stay was not worth it!
November 16, 2013