Rated 4.4 out of 5 by 176
Rated 1.0 out of 5.0 by sonia111 Worst Stay Ever!!
First of all...this hotel is NOT downtown! The hotel IS near many restaurants but I wouldn't walk here at night!
The hotel itself is average, but what is below average is the staff. We had several little issues that if they were just handled with a smile would have been resolved. The staff is snarly and the management indifferent!!
For an example, by the third time our keys stopped working the ladies at the front desk were obviously annoyed at having "extra work" (never mind us having to go up and down to the lobby with two small kids) The forth time our keys stopped working we asked to speak with the manager (supervisor) and told him that we were frustrated. He told us that the key problem was our fault because no one else was having problems!! Apparently both of us have magnets in our pockets?? The girl at the desk swiped the card and stated it wasn't working because they had it deactivated! Did he apologize..nope!
Another time we mentioned that the hotel wasn't downtown and they replied "well you shouldn't have booked without checking the map" (In addition to not being downtown it overlooks the dodgyiest motel I have ever seen.!)
While in the dining room the server placed a cup of scalding hot oatmeal in front of my 2 year old!
There are dozens of more little examples that if on there own would have not been enough to complain about but the accumulation of indifference , blame and snarkiness is too much too handle.
...Still waiting for the Sales Manager (whom we were referred to) to return our call but as we were told he doesn't want to be 'bothered on his day off' (Wednesday.) He must be on a long vacation because he has still not return our call.
Overall, the staff did the bare minimum of their jobs! As a platinum member we have stayed at many IHG properties, there is a wide range of quality between hotels and I don't mind because generally the service is excellent and have happy staff.
If you don't interact with any staff here, I'm sure your stay here will be just fine!
October 15, 2013
Rated 5.0 out of 5.0 by iloveasheville Relaxing, Enjoyable Stay.
The Asheville Downtown Holiday Inn is in a great location. It is just minutes away from downtown Asheville and also close to tons of restaurants, stores and the interstate. The room was very modern and clean. Breakfast at the hotel was delicious. The room included a mini fridge, microwave, iron and ironing board and a small safe. Some nice touches to my stay were the newspapers provided each morning outside the door as well as two different pillow firmness options. The hotel staff was very friendly and provided great recommendations for local attractions upon arrival. The hotel also includes a guest laundry area, vending and ice machines. We had a great stay at this Holiday Inn and will definitely return when we are back in the Asheville area.
October 14, 2013
Rated 5.0 out of 5.0 Friendly staff and comfortable space
I was on a girls weekend with two of my friends. When we checked in we were immediately greeted with fun, friendly desk employees- Kenneth and John (I think). They welcomed us immediately and made sure we had everything we need. Gave us a voucher for a complimentary drink at the bar and told us to enjoy our stay. I had to print something from the business center. The printer wasn't cooperating and John came to my rescue.
Throughout the weekend the staff continued to be very friendly and helpful- from the bartender to the checkout person. I can't remember their names but both female and the lady that checked us out had an accent.
The room was very comfortable and laid out in a convenient way. The bed was comfortable and the surroundings were quiet. The hotel was also very conveniently located to downtown, where we spent all of our time.
I would definitely stay there again and recommend it to others
. Though I wish the rate had been a little better for a Holiday Inn.
October 9, 2013
Rated 4.0 out of 5.0 by pro56 good stay overall
the beds were very comfortable but the firm pillows were the same as the soft pillows. the room was clean and the bedding clean . the only other problem i had was the bathroom the wallpaper was coming off the wall in one corner and the bathtub was clean on the inside but was dirty on the outside. the grout on the tiles under the sink was only half done, missing grout in places. the staff was helpful and friendly.
October 7, 2013
Rated 5.0 out of 5.0 by Brian1039 Excellent Hotel!
We stayed for two nights at this hotel. We were very impressed with the service and CLEANLINESS of the hotel. Our room was very clean and the staff was very courteous. We would definitely stay here again.
October 2, 2013
Rated 5.0 out of 5.0 by HappyLarry Weekend in Asheville
I just wanted to take a moment and thank you for the wonderful stay. I have never been treated so nicely by front desk staff in any venue at any price. Jon and Ken were on duty and took care of our every need and were more than willing to help us with sites we wanted to see. Great staff, great room, great town, great beer, great time. Thanks LJ
October 2, 2013
Rated 5.0 out of 5.0 by HighD Great Stay for the Pay
Awesome location for traveling downtown.
Loved the restaurant in the hotel.
Staff was very friendly and knowledgeable of the area.
Stayed in a suite and enjoyed having that extra space to unwind.
Also -Impressed by the use of name brand products for the bathroom like Bed Bath & Beyond Lotions, shampoos, and conditioners.
September 27, 2013
Rated 4.0 out of 5.0 by kmf04001 Firm mattress and exceptional staff
The firm mattress was a welcome relief after hiking each afternoon. The manager on duty was one of the best I have met, offering helpful advice on where to eat, offering complimentary vouchers at the bar on site, and calling a cab service each evening. The only real downside to this hotel was the hot tub. It was mildly warm and felt like it hadn't been cleaned in a long time.
September 26, 2013
Rated 5.0 out of 5.0 by DDT1 Wedding Weekend
Good place to stay. Outstanding staff. Bar and deck a great place for a drink.
September 25, 2013
Rated 4.0 out of 5.0 by sgoens Room for a wedding
There were many of us that stayed at The Holiday Inn for a wedding in downtown Asheville. We all received our group rate and stayed for 2 nights. The front desk staff was awesome and always asked how we were doing and if we needed anything. The only downside was the bed was hard for me personally.
September 24, 2013
Rated 4.0 out of 5.0 by Davidhw Comfortable bed
my points stay have not been updated yet. I think I qualified for extra bonus point of 1,000 points.
September 13, 2013
Rated 5.0 out of 5.0 by JustCLT The Best
You can't find a better room in a better location. The hotel bar is icing on the cake!
September 3, 2013
Rated 5.0 out of 5.0 by connie39 clean rooms and comfortable beds
We stay there often and have always been happy with the cleanliness of the room and the courtesy of the staff. The location is good. Next to the steak house for dinners and stores nearby.
September 3, 2013
Rated 5.0 out of 5.0 by RhondaD Great Stay as always...
Best stay as always. I stay at this hotel at least twice a month, and so far has not disappointed me. Great staff and excellent management. Keep it up.
September 3, 2013
Rated 5.0 out of 5.0 by Birds79 Great Staff
The staff was very helpful and we had a beautiful room. The pool is kinda small and the hot tub jets didn't work very well. The lounge was very nice and there was outdoor seating if you wanted. Convenient to restaurants and a grocery store across the street.
August 28, 2013
Rated 1.0 out of 5.0 by Carol757 Not business friendly
We travel a great deal on business and are Holiday Inn Priority members. We stayed at the holiday in because they have a business center and normally a very friendly and helpful staff. This Holiday Inn is not business friendly. I needed one document printed (one single page )and the three computers in the business center are set up NOT to print. When I asked at the front desk if I could get the document, which was on a USB drive, printed - the staff and manager said "no" - I would have paid to have the page printed. We left, checked in to another hotel and used the business center to print. No problem there.
Stayed June 2013, traveled on business
August 28, 2013
Rated 5.0 out of 5.0 by alongfortheride Comfort and Quality
We stayed at this Holiday Inn Express for one night on our way to a more expensive and supposedly upscale hotel. The HIE was so much better-- a great roomy accommodation with comfortable bedding ( choice of firm or soft pillows) and generous towels. The staff was friendly and helpful. The late afternoon person researched the location of a restaurant and gave us a coupon for an appetizer. I will stay there again if in the area.
August 27, 2013
Rated 4.0 out of 5.0 by ahatch Happy but...
I had the two bedroom executive suite and thought it was nice overall. I think the room description should state very clearly that it only has 1 shower even though there are two bathrooms. That is my only complaint. I will continue staying at holiday inn.
August 25, 2013
Rated 5.0 out of 5.0 by JJDaigle1 best front desk staff
Kenneth helped us upon arrival. He was the most cheerful, curtious, knowledgable, humorous, and helpful hotel employee we've ever encountered. One afternoon, I was waiting for my husband in the lobby and I heard some of the soccer kids getting a little noisy in the hallway. Kenneth calmly walked over to them and told them they would need to "keep the noise level down" while inside the hotel. He handled it so well, when he walked by me I said, "You're good!" He said, "Well, I'm a father too."
Overall, we felt very comfortable in this hotel and had a great experience. Having the elevator access to the parking deck was great too, for loading and unloading, in addition to the front.
August 21, 2013
Rated 5.0 out of 5.0 by Feethappy Outstanding Stay
The property is located on historic Tunnel Road, downtown Asheville. The site and view are spectacular. The room was very clean and the rate is a value for the location and service. The check-in by staff was helpful in offering suggestions for dinner; yet we had dinner at the Inn on the balcony (very private) with an excellent waitress. Her suggestions on food and beverage were
terrific after the manager's reception at no cost. This will be our go-to property when visiting Asheville. The Inn offers room service most of the day/evening.
August 6, 2013
Rated 2.0 out of 5.0 by Mary0125 Fine for a night, but not more.
Location relative to restaurants and shopping is fine, but I wouldn't stay there more than one night. The footprint of the property is curious---seen from a distance, but hard to find the entrance. Parking can be tough given that it is next to an Outback Steakhouse and the overflow tends to migrate to the hotel's parking lot, rather than the closed restaurant on the next property. Overall, the hotel is perfectly adequate but the squatters living in the abandoned motel next door, right next to the hotel's underground parking deck, is very disconcerting. We were lucky to be situated in a room overlooking the parkway. Had we been assigned a room overlooking the squalor next door, we wouldn't have stayed. Looking at mattresses and appliances lining the balcony of the "neighbors" is totally unappealing.
August 3, 2013
Rated 5.0 out of 5.0 by IT48 Very impressive
This was one of the nicest Holiday Inns I've stayed in in a long time. Appreciated a normal sized hotel refrigerator in the room. Some hotels are starting to eliminate them or equipped with a half-sized.
Location good especially if you like to walk. Many walkers on the sidewalk through the nearby tunnel to downtown Asheville. Didn't eat in the restaurant, nor use any amenities, so can't comment on those.
August 3, 2013
Rated 5.0 out of 5.0 by slj66 comfortable bed
Stayed at numerous higher end hotels during our week in Asheville. All were nice, but mattress here was firm and had the best sleep of the week.
August 1, 2013
Rated 5.0 out of 5.0 by Mustang13 June 28-29, 2013
Highly recommend this hotel. We were upgraded to a suite as a Priority Club Member immediately upon check-in. Room was great - clean and large with a view of the mountains. Great location - a few miles from downtown. Lots of restaurants right next to hotel. Walked across parking lot to Outback, walked across to Crackerbarrel for breakfast and ice cream at Dairy Queen! Did not eat at breakfast or bar so do not have a comment. Our suite had a sitting room, with Flat screen and fireplace and walk out balcony. King bed was great. Also, had a fridge, microwave, etc. and a safe. Would stay again and highly recommend!
July 28, 2013
Rated 5.0 out of 5.0 by Bob5377059 NIce Place
Terry and Lisa at the front desk were just fantastic. Helping me with room, the town, places to eat and shop, etc.
I did find parking spots to be scarce when I was there....
July 19, 2013
Rated 4.0 out of 5.0 by rlo7 coffee?
Everything was great, except the coffee in the room. A one cup pot, and the coffee tasted like swamp water. There is coffee down stairs in the lobby that is good. Please upgrade your coffee in the room, so I wont have to scare anyone with my morning look. Other wise we will be staying here again.
July 14, 2013
Rated 5.0 out of 5.0 by Donnie99 Great front desk staff
One of my favorite hotels.this is a great place to stay. Very friendly staff.
July 13, 2013
Rated 5.0 out of 5.0 by suntjc very clean and comfortable
the staff was very polite and informative. Enjoyed having a choice of pillows, soft or hard. Breakfast was great!
July 11, 2013
Rated 4.0 out of 5.0 by Chris8082 Need a breakfast
Hotel needs to have a free breakfast to compete with other Hotels in the same price range in that area.
July 10, 2013
Rated 5.0 out of 5.0 by DougRasor Excellet Time
The room was awesome and the staff was very attentive. I don't get to Asheville often, but this is my go to place in Asheville now.
July 6, 2013