Rated 4.5 out of 5 by 316
Rated 3.0 out of 5.0 by Amy123 Disappointed
Was looking forward to a stay at this hotel based on pictures and reviews. The elevators were incredibly slow. The room was smaller than I expected. Not having ice on every floor is a major pain. Also - - am accustomed to having a microwave and even a fridge in the room. I usually carry popcorn for late evening snacking.
When I arrived the ice bucket had water in it. Gross. Did have a new liner, but hadn't completely emptied the water. The maid did not consistently empty the ice bucket and provide a new liner. Hit and miss. Also like the disposable cups and did not have any in the room. I like to know that the cup I'm using is clean/fresh.
Service at the restaurant was slow for someone who just wanted to grab a quick meal and head to my room.
Don't think I'll try another Indigo. Usually try for the IHG hotels.
December 8, 2013
Rated 5.0 out of 5.0 by kimber13 Great service and beautiful suites
The concierge at the Indigo contacted us ahead to see if we had any special requests ahead of time, and made sure cozy bathrobes were put in the room per my request. I love great service like that.
The hotel itself is convenient to shopping and eating, and we liked leaving our car there and walking. The spacious suites on the top floors were so great we wished we had spent more time in them!
We would definitely stay there again.
December 6, 2013
Rated 5.0 out of 5.0 by LoverofAsheville Fell in love with Asheville - awesome room with a view!
Even before we arrived we received a call to see if there was anything they could do to make our stay more comfortable. Great suggestions for restuarants and things to do. Everyone from guest services, front desk personnel to all the valets were very knowledgeable and friendly. You can walk to just about anywhere from the Indigo and we were glad it was not right in the middle of downtown so it was quite at night.
Ask for a corner room, high floor overlooking downtown Asheville and the mountains - the view is spectacular!!! The room was spacious and the bathroom was large. I wish the housekeeping staff did a better job of straighting up our room but other than that our stay was great.
We would definitely stay at the Indigo again. It was our first time there and we fell in love with Asheville!
December 6, 2013