Rated 3.9 out of 5 by 275
Rated 5.0 out of 5.0 by Girls weekend2 Girls
Excellent place to stay. Staff was friendly and helpful.
June 24, 2014
Rated 5.0 out of 5.0 by TMADTURN Great Location - friendly staff
Location was excellent - walking distance from my training, Centennial Park, CNN Center, etc. I was very irritated when I first checked in because I had faxed my credit card authorization form from my office twice and was told it was never received. I also was put on hold several times then told I would receive a call back when I tried to call to see if it had been received. I never received a call back. i was also told that i could bring the form with me, but was told they could not accept it when I got to the hotel - it had to be faxed or emailed. The staff person at the desk, however was very friendly and helpful (despite my irritability). She got me checked in and made detailed notations so that it could be resolved the next morning by manager/staff. I was also a little disappointed because I specifically selected this hotel for the hot tub, but it was out of order. Overall, it was a very pleasant stay.
June 23, 2014
Rated 5.0 out of 5.0 by Cat Yolo Great stay
This hotel is so close to so much it was wonderful. We could walk to anywhere we wanted to get to!!
June 22, 2014
Rated 5.0 out of 5.0 by Bella61 Staff was tremendous!
We were visiting Atlanta for very unpleasant business, and to make matters worse our car broke down just as we arrived. We walked into the hotel stressed and upset, but the hotel staff went above and beyond to make us feel better. The valet found a perfect spot for our car; the front desk clerk gave us information for auto mechanics; the bartender treated us to a free glass of wine and had us laughing and relaxing; and the restaurant waiter served us as if we were royalty. The hotel was very nice, the room was clean and comfortable, the food was exceptionally good, and the staff was unbelievably kind and helpful. Thanks for making our trip so much more pleasant than we expected... we will certainly stay at this hotel again.
June 22, 2014
Rated 5.0 out of 5.0 by v2wi comfortable room
VERY GOOD LOCATION. EASY TO WALK TO CNN, COCA COLA, AND THE AQUARIUM. WHEN WE COME BACK TPO ATLANTA WE WILL DEFINATELY STAY AT THE HOLIDAY INN AGAIN
June 21, 2014
Rated 1.0 out of 5.0 Bad Stay
During our visit to this hotel we had a bad experience from day one. Our room was dirty and when we walked in the air was on 58, so it was like an icebox. The bed sheets had stains on them and it just felt grungy. One day we were out of the room from a little after ten until about 4 o'clock. our room was not cleaned during this time and when we called the front desk and asked why they said it was our fault cause the maids did their rounds at 10 and our privacy please sign was still out so they never came back. We asked them to clean our room when we left again and change the sheets because they had stains on them. They ended up coming and cleaning our room when we left again but all they did was make the bed. Same sheets with stains, no towels in the bathroom, and no soap or shampoo. So when we got back at around midnight we had to go back down to the front desk to ask for towels and everything else. We received no I'm sorry or nothing. instead they acted like we were being a problem.
June 9, 2014
Rated 5.0 out of 5.0 by EJAJ Best Hotel Staff Anywhere
This was by far the best customer service experience I've ever had. From the moment I walked in the door, we had top notch service. The food for dinner was amazing. (I recommend the shrimp grits.) The next morning my daughter mentioned in passing the waitress that this was her birthday trip. Moments later another staff member brought over a paper bag filled with snack foods that said "Happy Birthday". It wasn't a huge thing, just simple crackers and chips, but it was the idea that these people would go out of their way to do something to make a 7-year-old feel extra special. Now I'm looking for an excuse to take another trip to that hotel!
June 5, 2014
Rated 4.0 out of 5.0 by momsc Okay for downtown
For the price and location this was a decent hotel. We loved being so close to Centennial Park and other fun downtown locations. It was clean and comfortable, though the bathroom had a few issues that need repair. Also, the website said the room came with fridge and microwave, which it didn't. When I talked to the desk they had a small, mediocre fridge to bring up and said that we could use the microwave in the lobby (We were on the 11th floor.) The pool was only OK as well.
June 5, 2014
Rated 4.0 out of 5.0 by NCBeachBum Pros and cons on this one
First I'll say I'm a Platinum member, so I travel quite a bit. I've stayed at the Crowne Plaza in Atlanta as well as the Holiday Inn by the airport. I debated on this one and chose it because I've never stayed downtown. While it is conveniently located to lost of activities, the hotel is itself is in need of some upgrades. The carpet in my room was worn and actually frayed in some places. Furnishings are dated. The staff is friendly and helpful. I'll mention Andrea who checked us in, in particular. No suites, microwaves or refrigerators. I did something I've never done before. I left my jewelry and a few pieces of clothing in the drawer when I checked out. I did not realize it until almost midnight when I had already reached another destination. I called the hotel and sent an email to the hotel manager to alert them. The young lady I spoke to said Housekeeping had already closed and suggested I call first thing the next morning. I did, and my jewelry had been located and it was at the front desk. It was all intact. However, two bottles of perfume went missing. I sent another email to the hotel manager to thank him but I never received a response to either email. I ate breakfast at the hotel both mornings, and the buffet and service were great. Overall, it's a pretty decent place to stay and I would probably stay there again.
June 4, 2014
Rated 3.0 out of 5.0 by Neeners Staff was fabulous!
The staff was very friendly and always greeted guests with a smile. Good value for breakfast-nice variety of food. Nice sitting area by the pool. Rooms need up-dating. Doesn't come standard microwave/refrigerator. Older furnishings, floors and bathrooms.
June 3, 2014
Rated 5.0 out of 5.0 by fnoble Attentive and friendly staff
I plan to stay at this location again... really soon and recommend it to others.
June 2, 2014
Rated 5.0 out of 5.0 by armyfa11 Great Location!!!
Besides the restaurant being very small and can be busy with large crowds, the location of this hotel is key to enjoying the Centennial Park and surrounding areas. Great staff and very clean.
June 1, 2014
Rated 5.0 out of 5.0 by Supergoobis Excellent service
I am thrilled with the service I recently received. From the greeting at the front desk until I checked out I had excellent service. I had a last minute request for a private meeting room and they were accommodating. I will stay again, GREAT JOB!!!!!
May 29, 2014
Rated 3.0 out of 5.0 by Ozzie76 Dated hotel
This is a very dated property and definitely needs a renovation. The staff is great and the location is very good
May 25, 2014
Rated 5.0 out of 5.0 by ProTravelerAngel One of my Favorites
This property is one of my favorites. I have stayed here many times and always enjoy it. The location is great and the staff is really personable but professional. I look forward to seeing them each time I go there. The rooms are comfortable and the food is some of the best provided at IHG Holiday Inn properties.
May 13, 2014
Rated 4.0 out of 5.0 by Maz06 Best Holiday Inn
This ws the best most upscale Holiday Inn I've ever stayed at.
May 13, 2014
Rated 5.0 out of 5.0 by Kdebo Tracy at the front desk!
My girlfriends and I were in town for a concert and decided to use my points for a free rewards night at this location. We cant say enough about how lovely our stay was and how much we truly appreciated the professionalism and courtesy of Tracy at the front desk. She made checking in and out a breeze and was wonderful about answering all our questions and concerns. I honestly couldn't wait to write this review because we all agreed how she alone made our stay better. I hope to have someone that wonderful at every IHG hotel I stay with. Please make sure she reads how appreciated she is and I hope she receives a real reward for her work. Thank you Tracy!!
May 12, 2014
Rated 3.0 out of 5.0 by wilko 13 hotel
room was the size of a broom cupboard, it seemed that ,that was all that was left.
May 9, 2014
Rated 2.0 out of 5.0 by Gina80 Not if you need to sleep at night
The hotel is clean and valet services were excellent. Although I specifically requested a room away from ice machines and elevators, I was placed one door away from both. Hallway and street noise is very audible in room.
May 7, 2014
Rated 1.0 out of 5.0 by jackie2261 Horrible Hotel
I stay 95% of my travel at a HI, this was the worst one. First room, smelled horrible, holes in the walls, no chair at the so called desk and a/c didn't work Second room, smelled even worse TV didn't work, very slow sink drain and had to hold the toilet handle forever just to get it to flush. The maintenance man fixed the TV, but couldn't get the sink and toilet fixed. The rooms were extremely small and the a/c was horrible in the 2nd room also. The staff at this hotel was great, all very nice and very helpful they all deserve a 10. For the rest of my stay in Atlanta I went to another HI that is great! So thank you to this HI for restoring my faith in HI.
May 4, 2014
Rated 5.0 out of 5.0 Excellent!!
No complaints and easy Downtown access. Friendly staff and overall great stay.
April 28, 2014
Rated 5.0 out of 5.0 by Gale403 Stay at Holiday Inn Downtown Atlanta
Great! hotel was convenient to everything. Staff was concerned and helpful at all levels. Thank you!
April 27, 2014
Rated 5.0 out of 5.0 by Antman73 Absolutely a wonderful experience!
We just returned from a 2 night stay at the holiday Inn in downtown Atlanta( Centennial Park). By far, this has been the best hotel we have stayed in Atlanta and the best holiday Inn anywhere. From the moment we arrived the front desk staff Traci was so welcoming and treated us like royalty. The whole hotel's team was kind, attentive and made us feel so welcomed. The Hotel Lobby and bar is very nice and well decorated. The breakfast was surprising the best we ever had for a buffet style. Late night room service was quick, well priced and tasted great. Check out was friendly, easy and quick, The valet were super nice and fast.
Only things we would would change is we like a king bed room and this location only has queen and the $20 a night parking. But the pros out way these 2 cons.
We Will be staying here again! Thank you for a great weekend!
April 23, 2014
Rated 3.0 out of 5.0 by JeffPo Dated and loud, but good location.
Only stayed one night. Front staff very friendly. Room was on upper floor (I think 10th). The floor is not level. Wonder if the building is going to fall over any time soon, and there is something structurally wrong in this room....I mean, the floor is noticeably tilted in one direction. The TV didn't work but after calling the frond desk, a service guy came up and after turning it off and on about 3 or 4 times it started to work, then worked ok for the rest of the night. The night I stayed there was some kind of event happening across the street, loud (LOUD) music until 11 pm. That was very annoying. Was conveniently located to some nice restaurants just a few blocks away.
April 23, 2014
Rated 5.0 out of 5.0 by Jad1146 Excellent Stay!! GREAT TEAM!!!
Team and hotel were wonderful! Location was perfect!!
April 16, 2014
Rated 2.0 out of 5.0 by Steve_22 Poor Maintenance
I went to initial room on the 11th floor and found it not to be completely serviced and ready for occupancy - the bed was not fully made, pillows and spread still piled in chair.
Went back downstairs to get reassigned. Aside from having to make this unnecessary trip, it was handled very quickly and professionally.
When I got to that 10th floor room, I found only one hanger in the closet. Another call to the desk and several more were brought within a few minutes. The next morning, I wanted to enjoy a cup of coffee in the room, but the coffee pot wouldn't start - no electricity. So, I had to remove the dresser drawer in order to get to the plug strip behind it. Sure enough the coffee pot wasn't plugged in. After plugging it in, the coffee pot worked. I was planning to stay in the room until about 10, so I wanted to put out the Do Not Disturb hanger to keep housekeeping from knocking on the door. Unfortunately, the door hanger was nowhere to be found.
When compared to the accommodations I get at other major hotel chains, Holiday Inn ranks a distant 3rd.
April 13, 2014
Rated 3.0 out of 5.0 by babyelove234 great location But...
This wasn't my first visit to Atlanta but it was for my family. We had a few issues. One one of our rooms weren't ready until 3 on the dot, no extra blankets, no free continental breakfast ( key word continental) charge $10, only had one valet working on Saturday afternoon, and one of the rooms keys did not work on our second night stay. I do give them this...the people were very hospitable and friendly. No issues there. I understand they were busy. Overall the stay was good. We enjoyed ourselves. But hey its was a place to stay and sleep!
April 9, 2014
Rated 5.0 out of 5.0 by Taz1218 Great Convenient Location
I stayed at the hotel this past weekend and it was a great experience. It was conveniently located in downtown and there was plenty of restaurant choices within a short distance from the hotel. I will definitely stay at this location next time I come to Atlanta.
April 9, 2014
Rated 4.0 out of 5.0 by WildcatJulie Great help at the front desk from Gigi
Our reservation had been made for 1 bed even though we were traveling with 3 people. Gigi quickly fixed the problem for us and was so helpful. She has a great attitude and should be commended for her excellent customer service.
April 6, 2014
Rated 5.0 out of 5.0 by Beachdude2007 Outstanding service
This was one of the nicest places that I've ever stayed.
April 2, 2014