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Rated 4.1 out of 5 by 146 reviewers.
Rated 3.0 out of 5.0 by Mixed Reviews We're not sure how to rate this property. The staff at the desk were very friendly. While checking in we saw our breakfast ticket had not been included with our room keys but this was easily fixed. The room was quiet and we had a good night's sleep. The coffee maker didn't have decaf. Housekeeping couldn't find any so decaf was sent up from the restaurant at no charge. But...when we woke the small fridge, which we had noticed that evening was very frosted over in the freezer compartment, had decided to start defrosting. The floor in front of the kitchenette was wet. We found standing water in the bottom of the fridge. The frost buildup is something that housekeeping should have noticed long before. Other reviews have mentioned the decor and the odd shower. Not having a bathtub was disappointing. We did not have a good experience at breakfast. We put the majority of the blame on management. On the Saturday of a 3 day weekend, there was only one person for waitstaff and he was definitely not a go getter. The hotel was booked full as there was a big soccer tournament in the area. Tables needed to be cleaned. He was unattentive to refilling coffee and other dining needs. We waited 30-40 minutes, seeing other tables seated after us getting food before the waiter told us he had lost our order. All told we waited over 2 hours to be served a mediocre meal. This Hotel Indigo has been the most expensive room we have paid for, so far, during our trip this fall. We chose to stay there for convince and to stay within the IHG program. October 17, 2014
Rated 5.0 out of 5.0 by Excellent Service This is a great hotel. Great staff, and nice upgraded rooms. October 13, 2014
Rated 5.0 out of 5.0 by Updated decor, same great staff A great place to stay in Northern New Jersey. Staff Location renovated hotel = fantastic October 13, 2014
Rated 5.0 out of 5.0 by outstanding customer service outstanding customer service, the front desk employees are outstanding October 12, 2014
Rated 5.0 out of 5.0 by nice front desk staff front desk staff is friendly and professional, as well as the housekeeping staff. October 10, 2014
Rated 4.0 out of 5.0 by Overall Good Pro's - the staff were extremely friendly and courteous. Check in and out were simple and quick. The common areas of the hotel were inviting. The room was clean. The bed and bedding were comfortable. The tv was adequate. Wireless internet service was available and easy to use. There was a coffee maker in the room. The toiletries were high quality (Aveda). This hotel allows pets and we were traveling with our small dog. It was possible to walk around the grounds and surrounding neighborhood with our dog. Con's - The bathroom was strangely designed. The shower had no door, so the shower sprayed all over the bathroom, completely soaking the bathmat provided. This meant the second guest taking a shower was in a wet room with no dry bathmat. There were no towel racks. The only thing to do with a hand towel was pile it on the bathroom counter, which meant it didn't dry out and wasn't very sanitary. There was a hook on the back of the bathroom door, so there was a place to put a towel to access after the shower, but there was no place to hang a bath towel to dry. There was only one serving of coffee available for the in-room coffee maker, even though we were two adult guests staying in the room. October 8, 2014
Rated 5.0 out of 5.0 by Better every stay (renovation complete) Great Location, Great Property, Great Local restaurants, Great Bar and these are eclipsed BY THE FANTASTIC STAFF!!!! October 7, 2014
Rated 5.0 out of 5.0 by Love the Customer Service Extremely friendly and helpful at check in. The bar, restaurant and room service staff is very friendly and efficient. The bar is very comfortable to have a drink or dinner even when you are by yourself. October 7, 2014
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