Rated 4.6 out of 5 by 105
Rated 2.0 out of 5.0 by BMAT3 conflicting stories, no room
We chose this hotel for our guest attending the Krewe of Orion Parade. We booked three rooms well in advance. We checked in to one room early and provided the names of our guests for the other two rooms as requested by the employee checking us in to ensure their reservation. I recieved a call from my spouse while boarding the float to find out that one of our guests were not going to be provided a room that in fact was reserved. There were conflicting stories about the room having plumbing problems and also that they were overbooked and the paying customer comes first regardless of the reservation. Needles to say, our guests were sent to a different hotel located outside of the city and when asked if there would be any type of discount toward the two remaining rooms within the reservation, the answer was no. Not my idea of satisfactory customer service.
February 26, 2014
Rated 2.0 out of 5.0 by Ronkartz72 Valentines Night(mare)
Thought I would take my girlfriend out on the town for Valentine's night. Our room was nice, really small for the price. First problem was no hot water in the shower. Second problem, toilet paper holder fell off any time you touched it. Third problem, staff was more interested in taking care of people on the phone than taking care of customers in front of them that had problems with their room.
February 24, 2014
Rated 4.0 out of 5.0 by Aesop Decent stay - internet needs improvement
The room was comfortable and clean. The staff was friendly enough, and the hotel is located well downtown, near the River Centre. The bar is not overly interesting, and there are many other options available nearby.
My only complaint was that the wireless internet was very poor. It kept dropping and was slow. For comparison, a street over at the Subway restaurant, there was excellent free wifi available. I was on the 7th floor and possibly they have not attended to the coverage properly. This should be addressed, as internet is important for many professionals that travel.
February 15, 2014
Rated 5.0 out of 5.0 by 12kev Always enjoy our stay
this place is awesome and the staff is very helpful.love this hotel!!!
February 7, 2014
Rated 5.0 out of 5.0 by Masicycle Amazing
Great hotel, great location, awesome staff, dog-friendly. Don't even consider staying anywhere else, this place is fantastic.
January 16, 2014
Rated 4.0 out of 5.0 by Slim079 Nice ambiance.
The room decor and layout was very modern and sleek. The staff was hospitable. And the bar and restaurant had plenty to chose from. I'd recommend it to anyone who visiting the area.
January 8, 2014
Rated 5.0 out of 5.0 by Traveler789 Refreshing
Short business trip with unexpected experience. This hotel is much different from ordinary chains. Clean, bright and refreshing. From the exterior to the unique interior decor. Modernized and quite pleasant. Great staff including valet who was very helpful with recommendations and directions.
December 23, 2013
Rated 1.0 out of 5.0 by Noteveragain Horrible Experience
Room wasn't ready hour and a half after check in time. Was put in a different room that wasn't comparable to what was paid for. Bar closed hour earlier than advertised. Terrible experience and won't recommend to anyone. Room was grimy
December 18, 2013