Rated 4.6 out of 5 by 143
Rated 5.0 out of 5.0 by Dart Your bellman is the best I've ever had!!!
Bill was the valet/bellman that helped me --- he gets "5" stars! He knows the meaning of 'over and beyond' customer service!! He deserves a raise!
April 24, 2013
Rated 5.0 out of 5.0 by Keith0886 Nice Property
The hotel was nice and I enjoyed the stay. The staff was friendly upon check-in and at check-out. The room (albeit on the small side) was clean and modern. One issue I had was in attempting to connect my Mac Mini to the HDMI input of the TV, but the TV could not display it. I assume the TV wasn't compatible, but that isn't necessarily the hotels fault. Also, as a PC member, I received vouchers for an adult drink and breakfast for myself and my better half.
April 22, 2013
Rated 5.0 out of 5.0 by dissatiesfied Anniversary Powell
Wonderful place! I recommend to any and everyone! We will be back again!
April 18, 2013
Rated 1.0 out of 5.0 by isitindigo Extremely poor service
The room was clean, but that was the only positive thing about the hotel. Upon check in, person at the front desk acted like I was bothering him. The valet service was very confusing and they couldn't tell me how long it takes to get the car back. I had called in to reserve a fridge for my room, but when I arrived and saw none, I was rudely told they didn't have any more refrigerators. The contemporary decor of the room is not cozy or relaxing in any way whatsoever. Somewhere between crazy art, the hard wood floors, and the boxy furniture...I couldn't sleep well. Without the bed, the room could pass for an office space.
April 17, 2013
Rated 4.0 out of 5.0 by MichelleP Great service and nice staff!
We really enjoyed our stay at this hotel. The furnishings were very unique and pretty and the bed was extremely comfortable. Highly recommend this hotel.
April 13, 2013
Rated 2.0 out of 5.0 by Chrism7 Comfortable bed, terrible service
I checked in under two different reservations .. Because of this I emphasized to the front desk that I wanted to keep the same room for 2 nights, not be woken in the morning, and for my key card to work for both nights. I was awoken 3 different times in the morning despite having a do not disturb sign on the door. My key card did not work beginning at 1200pm the next day. Futher, I had to ask 4 times to have the room cleaned the next day. My room was not cleaned until after 5pm the next day despite several ventures out of the hotel in which we asked for the room to be cleaned specifically. This was the worst customer service I've ever received at an IHG property. Also, terrible water pressure.
Positives: Great bar/bartender (Milo); Great valet service and attendant (Bill); Great bed.
April 13, 2013
Rated 5.0 out of 5.0 by CAR123 Great Place
Great place to stay for a short time! Very clean and workers were very friendly and honest........ they turned in my husbands shoes to the hotels "lost and found" and we were able to pick them up the next day! THANK YOU!
April 10, 2013
Rated 4.0 out of 5.0 by professional Very comfortable
This hotel was so refreshing. The decor, layout and that they take pets for a small fee is wonderful.
March 21, 2013
Rated 5.0 out of 5.0 by Mandy3941 Fabulous Business/Pleasure Visit
This is truly a wonderful hotel. This was our 4th visit and it's always like coming home. The staff is a delight and provide wonderful service. The rooms are beautiful and very comfortable. Don't change a thing!
March 21, 2013
Rated 5.0 out of 5.0 by Jean32 Staff Excellant, shuttle very accommodating
Staff was kind, tried very hard to be accommodating, and shuttle did it's be to be available.
The only complaint I have is that in an area where little is available to eat after 10 p.m. the hotel had no room service or food after 10 p.m. either. To find anything to eat after 10 p.m. you had to go out of the hotel and there was no where to order delivery from.
This is very hard on guest who work or travel late.
March 21, 2013
Rated 4.0 out of 5.0 by BRVisit Nice hotel but a bit pricy!
Very good location. It's still kind of pricy for downtown Baton Rouge. Amenities were nice, but felt like something was still missing. Parking rate per night is high as well ($16 per night plus tax).
Probably would stay there for a lower rate.
February 26, 2013
Rated 3.0 out of 5.0 by Aks1447 Bad experience, poor restaurant service
Front desk staff is good but Restaurant staff is exactly otherwise. Very delayed room service and not keen to give even cutlery.
Being a priority gold customer also not offered any benefits. Was just given a room that's it.
Shuttle service is good but does not help to buy groceries or anything. Not worth for stay here for a longer duration.
February 16, 2013
Rated 5.0 out of 5.0 by Pegg Customer Service
Everyone at the hotel made us feel very comfortable and made sure all our needs were taken care of. The front desk went out of their way to make sure we got the rooms with the views we were looking for as well as handling the shuttle service for us to get to and from the River Center for the Apollo Ball. I had my brother and friends staying with me at the hotel and they bragged about the decor and the friendly employees.
There were 2 incidents where we went down to the bar after the Apollo Ball and the bartender was so busy talking to a young lady at the bar, he didn't notice that we were sitting at a table wanting a drink. We had to go up to bar to get the drinkk and then he took so long showing off shaking up a martini for us so that she could see his "Skills" that it was very annoying.
Also, the next day at breakfast, the server was so slow in taking the order and seemed like he didn't know what he was doing.
January 26, 2013
Rated 5.0 out of 5.0 by CaliDanie Modern, beautiful, so comfy!
The staff was refreshing! Everyone was helpful, and kind , and they have an adorable dog! Pet friendly, fantastic beds, great food, wonderful skin and hair care products, and did I mention the beds! Great deal!
January 21, 2013
Rated 5.0 out of 5.0 by JSD35 Above and Beyond
Recently my girlfriend and I reserved a room to ring in the new year. From the first call we made to verify check in, to when we walked out the door to get in our car, our experience was superb. From the hospitality, to the quality of the room, left me being a very happy customer. We had reserved a single King room, and upon arrival we were informed that they couldnt grant us our single king, which left me waiting for them to say a double queen. They didnt though.. We were tolf that we have been upgraded to a King Executive, which was a pleasant suprise. Once in the room, we were awestruck! Very clean, and absolutely amazing! I will definately book there again!
January 7, 2013
Rated 3.0 out of 5.0 by Echo40 Comfortable bed but noisey.
Our room was very comfortable but small. No microwave, and the noise in the hallways lasted until 2:30. If u
Ike the sound of trains, you will here one blow once or twice during the night. Overall the room was comfortable and bathroom was lovely except no tub.
January 6, 2013
Rated 3.0 out of 5.0 by lenahick02 Downtown Baton Rouge
Nice hotel located in downtown Baton Rouge, however my particular room was quaint. Not too much of an inconvenience for my short stay, but definitely would not have suited my needs during a longer stay.
December 27, 2012
Rated 5.0 out of 5.0 by DaveX Great Downtown Bar
Morgan, the bartender, literally gave "...where everybody knows your name" a refresh. The work crowd dropping by before going home were showing her new pics of the kids, and we business travelers only had to order once--she nailed it after that.
December 3, 2012
Rated 5.0 out of 5.0 by ArkansasTraveler Great Hotel / Excellent Staff
The hotel is in a great location downtown a block from the levee walk and the Mississippi River. It is close to many of the historical attractions available downtown.
Our hotel room (206) offered great views of the river and bridge without any street noise. The bed provided for a comfortable night's sleep, and all of the amenities expected were provided - internet, Aveda amenities, cable TV, and robes.
The hotel provided one amenity that was unexpected, but quite enjoyable during our stay - bicycles. There were bicycles available for guest use, and Jeremy at the front desk told us that the levee walk was paved down to LSU, so we rode the bikes around downtown and down to LSU. It was a nice way to spend an afternoon.
The valet and front desk staff were all very helpful and efficient. They provided good information about the local area and were quick when we needed assistance. The only negative about our stay was that the housekeeping did not properly service / clean our room by providing clean glasses and towels; however, the bed was made and the trash receptacles were emptied.
I would recommend this hotel to anyone needed a place to stay in the downtown Baton Rouge area.
November 28, 2012
Rated 5.0 out of 5.0 by egwilson Staff
GREAT SERVICE!! We had to split the bill, and staff was very accommodating with this.
November 15, 2012
Rated 5.0 out of 5.0 by Victraveller Great Stay in BR
I travel a lot (a lot!) and have rarely enjoyed a hotel stay as much as I enjoyed the Indigo.
The hotel was bright and clean. The staff genuinely friendly and the topper was the free bikes available in the lobby. What an awesome touch and a great way to see your beautiful city.
I'll be back.
November 14, 2012
Rated 5.0 out of 5.0 by Danbo Great Hotel
I have nothing bad to say about my stay here, except that the only option for parking is valet. I would prefer if there was a self park option available. I really enjoy the Hotel Indigo line of hotels. They even have bikes to borrow,
November 13, 2012
Rated 5.0 out of 5.0 by TravelerinLA Excellent Choice
This is an excellent choice in downtown. Easy to check in and out and rooms are contemporary and comfortable. The bistro is top notich for a late snack or meal and breakfast.
Friendly staff add to the experience.
October 25, 2012
Rated 5.0 out of 5.0 by Natasha The Best Hotel Experience I'Ve Ever Had!
The Best Hotel Ive been to in Baton Rouge. I truly believe they are number one and Ive been to different places in Baton Rouge. No one has the great service that Indigo does. It was an all around different exerience. The people are so lovely and inviting; Very caring and genuin people. I recommend anyone staying in Baton Rouge to stay at the hotel Indigo or you're missing out.
October 23, 2012
Rated 5.0 out of 5.0 by Dano28 Pleasant stay
Room was small but immaculate with wonderful bathroom. Pillows and beds were very comfortable and we had a great night's rest even with the "street noise" below. Room service was excellent and very reasonable! Staff was pleasant although not pushy. Stayed twice within a two week period and was not recognized as a Priority Club member either time until I asked....then had to ask again for the coupons. Would definitely stay there again because of location.
Was a "tad" pricey compared to other hotels in BTR but I do plan on returning.
October 23, 2012
Rated 5.0 out of 5.0 by Creekcrawler302 Helpful Service Oriented Staff
From the moment Bill picked us up in the shuttle at the airport until we departed we experienced true hospitality. Should we come back to the area we certainly would return to this hotel. It has a unique character and the stay was enjoyable.
October 21, 2012
Rated 5.0 out of 5.0 by FLTiger Hope you really read this!
This is an absolutely fantastic hotel...am a world wide traveler and things do NOT get much better than this! Excellent personal service (they remembered my name each day!), wonderful rooms, excellent bar, wonderful location....now for the bad - the restaurant was way under-staffed and the food was barely ok. However, given the location, this is NOT a drawback because there are excellent Baton Rouge eateries just across the street and several within a block! I have are recommendation for you Mr Indigo - keep everything the way it is and contract for food and room service with the Baton Rouge Grill across the street....turn the current restaurant area into a bigger bar (with big screen TV for the LSU crowd!!) and let the folks who do food best, do it for you too!!! We will be back and its the only place we will stay in dwntwn BR, so I really hope you are listening and reading this!!!! bc
October 12, 2012
Rated 5.0 out of 5.0 by DaBigG Bed and service were top notch.
Would recommend to others. Would not hesitate to stay there again.
October 7, 2012
Rated 4.0 out of 5.0 by refman99 Nice but staff needs training
Very nice room and restaurant was very affordable, unlike many hotels. My only issue was the staff, especially in the restaurant, seemed untrained. It took some time before anyone waited on me and then the waitress had no pad or pen, and so got the order only half right. She took my entree order but didn't ask if I wanted anything to drink. And did the same thing at the next table. At another meal I was passed by at least three employees before anyone actually waited on me. It seemed they were more interested in trying to train the "new guy". Unfortunately that was a case of the blind leading the blind. Overall I would probably stay there again if the circumstances were the same. I was attending a conference within a block of the hotel and most meals were part of the conference.
October 6, 2012
Rated 5.0 out of 5.0 by Spage7 More than expected
This was a very nice modern hotel. I was pleasantly surprised by everything. The rooms were just really well laid out and decorated. The bathroom was really nice, especially the big spa like shower. I also really liked the desk area, how it was integrated with the dresser and the flat screen tv was hanging up on the wall which allowed more space for everything.
As far as the staff, everyone was very courteous and attentive. They really made me feel special, like I was at a much more expensive hotel. One example is when I arrived in town at the airport, the shuttle was not going to be available for a while to pick me up, so they sent a cab to get me on their dime.
The food at the hotel was amazing. Definitely check out the chicken salad sandwich on toasted croissant and the King breakfast sandwich, also on a croissant.
The area was very nice and there were plenty of things to do and check out, all in walking distance. Great view of the Mississippi River. I had a really great time here during my 4 day stay.
Thanks Hotel Indigo! I will definitely be looking out now for their other locations.
October 6, 2012