Rated 4.4 out of 5 by 182
Rated 1.0 out of 5.0 by brs8180 Poor customer service, sneaky fees
I arrived at the Holiday Inn a little early at 1:30PM and tried to check in (even though check in time is 4PM), I was immediately told that no rooms were available because check-out was at 11AM. I was shocked. The front desk girl did not even look to see if any rooms were available and I am a Platinum member with Holiday Inn. I immediately changed my reservation to one night as opposed to two nights. I also did not receive any recognition for being a Platinum Member of IHG.
Upon check out, I discover that there is a surcharge of $4.95 on my bill. When I asked the front desk about the fee, I was told it was to keep up the property and the fitness center - isn't that what the rate for the room is. I had to complain about this, but they take it off my bill.
I will not be staying at this Holiday Inn again.
August 6, 2014
Rated 5.0 out of 5.0 by Ron 37 A Wonderful Mistake
We were supposed to have stayed along with friends at a neighboring hotel, but it was full and the Holiday Inn was a convenient second choice. We visited with our friends during the conference, and compared to their accommodations, we got a better bargain for a nicer room with more amenities, and even got a breakfast included in our package. We'll certainly return to this hotel when we're in Baton Rouge.
August 5, 2014
Rated 5.0 out of 5.0 by DJC50 Great overall room beds
Room was clean nice and quite with bed and pillow that provided an good night sleep
AC worked well providing nice cool room for our stay
August 1, 2014
Rated 5.0 out of 5.0 by Florida69 Great facility
This is a beautiful hotel. I have been in many Holiday Inn Expresses and this one was great. We were able to check in early and were given a great room. It had the best Fitness Facility I have ever seen and used. The pool was great and we throughly enjoyed ourselves.
The staff was very cordial and made you feel very welcome.
I will definitely stay there again when traveling in the LA. Area next year.
July 31, 2014
Rated 4.0 out of 5.0 by Travelgurl86 Wonderful Modern Hotel
Had a wonderful time staying at this hotel. The room was clean and very modern. All the staff that we encountered where pleasant and very helpful. The only downside to this hotel is the restaurant attached to it. PLEASE do not waste your money there. We were so tired from traveling that we thought this would be a good option for lunch. Boy were we wrong. We should have tried the other restaurants nearby. Other than that, I would highly recommend staying at this hotel.
July 29, 2014
Rated 5.0 out of 5.0 by NASSUE ECONOMICAL RATE AND GREAT SERVICE
THE HOTEL IS CONVENIENTLY LOCATED RIGHT OFF OF I-10 IN AN AREA CLOSE TO A VARIETY OF STORES. CHECKING IN AND OUT WAS A BREEZE BECAUSE IT WAS NOT OVERLY CROWDED AND THE ATTENDANTS WERE EFFICIENT AND VERY COURTEOUS. EASY ACCESS TO THE ELEVATORS AND THE RESTAURANT. FOOD WAS GOOD. THE ONLY OBJECTION I HAD WAS THE CARPET WAS SOILED IN SPOTS AND THE BATHROOM DID NOT HAVE A TUB, ONLY A SHOWER.
July 29, 2014
Rated 4.0 out of 5.0 by Dew2 Very comfortable accommodations
Very nice hotel. No hair dryer in room but was brought one quickly when requested; same with shampoo. Overall a very pleasant and restful stop. Love having Ninfa's in walking distance.
July 27, 2014
Rated 5.0 out of 5.0 by OLM3 Great Stay at the Holiday Inn Baton Rouge College Drive
We stayed at this facility from July 17th thru July 20th. It was a large group including children. The front desk staff was excellent, the room accommodations were excellent; clean and comfortable. The hotel staff made sure our stay was over the top.
I highly recommend this Holiday Inn for your travel stay.
July 24, 2014
Rated 5.0 out of 5.0 by Lisa*11 Weekend stay
Front desk staff was very friendly and helpful. Rooms were overall very clean and comfortable. I will note that our bathroom sink was not cleaned after our first night, although the rest of the bathroom was- neither was the coffee maker. Other than these 2 minor oversights, hotel was great!
July 23, 2014
Rated 5.0 out of 5.0 by Mullins Prairie Great Experience
Clean and very nice hotel
parking lot well lighted and protected
clerk very helpful in making the reservation over phone while traveling
rooms very clean and beds comfortable for sleep
bathroom very clean
July 21, 2014
Rated 5.0 out of 5.0 by drat very nice Hotel very comfortbale bed
I was looking online for weeks to see what hotel to stay at on our stay and I am so glade I picked this one so glade I did. very nice hotel and very comfortable bed. will be staying here again when I come done to visit my daughter.
July 20, 2014
Rated 4.0 out of 5.0 by TOMPEZ0725 Nice rooms, food needs improvement
This hotel has nice large rooms and is comfortable. I would suggest a "store" in-house for some snacks, soft drinks, as there is nothing close by. The attached restaurant was a disappointment. The breakfast buffet was lackluster. The eggs were rubbery and the breakfast meats were dried out. I should have gotten the hint. I had dinner there one night as I didn't feel like driving. The fish dinner was tasteless. I would recommend eating off-premises.
July 18, 2014
Rated 5.0 out of 5.0 by TexHammer great service and clean hotel
This hotel was immaculate and the service was impeccable. I would highly recommend staying here to others traveling for business or leisure.
July 17, 2014
Rated 5.0 out of 5.0 by JodieN Great Hotel
Everyone at the hotel, from the time we checked in with the night desk clerk to the morning desk clerk when we checked out, made sure that our stay was comfortable and we were totally happy with our room. Our room was very clean and comfortable and the wifi and tv system ran without a hitch. A nice touch was a lovely and quiet ceiling fan in the room. Extremely rare in hotel rooms!
Every person in the wait staff at the breakfast buffet was helpful and courteous. Their friendliness was genuine and they food was delicious and plentiful. I would recommend this hotel to anyone and will definitely stay here again.
July 17, 2014
Rated 5.0 out of 5.0 by mountainhiker 60 Baton Rouge Holiday
Clean Comfortable rooms and friendly staff. Hotel is convenient to interstate but quiet.
July 17, 2014
Rated 4.0 out of 5.0 by Sincerity Great Staff
My husband and I really enjoyed our stay.... The staff were very helpful and friendly. This hotel is also located in a very convenient location...
July 16, 2014
Rated 5.0 out of 5.0 by Mick's Reviews Clean, beautiful hotel with awesome gym and pool
Very new hotel. Great staff. Best gym I have ever seen in a hotel. Wow! Nice clean pool. Fast elevators. Nicely decorated. LOTS of convenient power outlets everywhere. Well-lit room and bathroom. Awesome water pressure in shower. Highly recommend.
July 11, 2014
Rated 5.0 out of 5.0 by Neva and Brayden's Granny good food
Breakfast is my favorite meal of the day and the food was delicious daily.
July 7, 2014
Rated 5.0 out of 5.0 by Ms. Kathy Comfortable bed and excellent customer service
My stay at this hotel was an enjoyable and pleasant experience. Atomosphere warm and inviting; comfortable bed, good customer service and dining; nice relaxing bar/lounge; Rooms very clean. Professional guest services staff. Would recommend stay @ this location to others without reservation.
July 7, 2014
Rated 3.0 out of 5.0 by Giege Best Gym in Baton Rouge
The gym in the Holiday in is one of the best I've used in any hotel in the US.
July 7, 2014
Rated 4.0 out of 5.0 by Lsutigergirl Nice Hotel
We stayed at this location for 4 days, while visiting LSU. I will say the female front desk employees were very friendly and always willing to assist. There is one male employee that was behind the desk that I wasn't fond of, mainly because upon entering the hotel I observed him sitting on the front counter playing on his phone. I asked him a question in regards to my stay and he acted as if I was bothering him and he told me to come back on my last day there to fix the issue. Weird, I thought but I said okay and went to my room. I realized we only had 2 towels for the evening and we had 3 people in the room. I called the front desk to ask for an additional towel and he told me I had to come get it from him. I have never had an experience like this at any hotel, If I called for something it was always brought to me in minutes. As far as the rest of my stay the room was great, the kids enjoyed the pool and yes I would go back and stay again if needed.
July 6, 2014
Rated 5.0 out of 5.0 by ABQ747RB45 Nice Stay
Hotel staff could not be better. Hotel great. Bar and restaurant pretty good. Best to stick with buffet at breakfast - they had difficulty dealing with menu orders.
July 3, 2014
Rated 5.0 out of 5.0 by Mrs.Deb comfortable
I am so happy that when I received an emergency call, the front desk staff was very accommodating.
July 1, 2014
Rated 3.0 out of 5.0 by dryerman2002 restaurant service
Overall this is a good motel to stay at. Very clean, nice workout facility, bar
June 20, 2014
Rated 5.0 out of 5.0 by NOLA1Darryl Great Location
Love this hotel and stay there at least twice a month.
Had a situation with the jacuzzi tub when I check in with my last stay, but management was there to rectify the issue.
Thanks again for great service.
June 12, 2014
Rated 5.0 out of 5.0 by Disney bound Great place to stop off I10
This is a nice clean friendly hotel right off I10. The staff was very helpful.
June 11, 2014
Rated 4.0 out of 5.0 by astegeorge Great Hotel even better staff
The facility is great and the staff is even better! I had problems with my reservation that were my fault and the staff worked beyond the call of duty to make everything right!
June 10, 2014
Rated 5.0 out of 5.0 by raregold Most enjoyable
Holiday Inn Baton Rouge was the most relaxing hotel experience I have had in Baton Rouge. I have stayed at other Holiday Inn Hotels but this one had an electrifyingly calm ambiance! It was very accessible from the highway and close to other dining options. The Hotel grill was awesome as well as the food and service. Will stay here again.
June 9, 2014
Rated 5.0 out of 5.0 by Hooah!! Pillows to dir for
excellent facility, use when capabile, definitely worth the $$$ spent, short night but i could not have made a better choice when choosing a place for one night, the Manager on duty was one of the best i've experience in years, and i stay at hotel quite a bit
June 3, 2014
Rated 5.0 out of 5.0 by Vandal47 Great Place
Great hotel, friendly staff, excellent location. I will stay here on my next trip and certainly recommend this hotel as a place to stay.
June 2, 2014