Rated 4.4 out of 5 by 150
Rated 5.0 out of 5.0 by cat woman would recommend this hotel
Bed very comfortable, room quiet, check in/out a breeze, good location-we will stay here again. We didn't have time to use the exercise room, but will next time...nice machines & free weights.
May 25, 2014
Rated 5.0 out of 5.0 by pianolady04 Awesome service!
The staff was so efficient and accommodating! I needed a room free of fragrance and I was accommodated perfectly. I also got stuck in traffic and was running late and the manager on duty, Shannon, first assured me not to worry and then patiently gave me perfect directions to the hotel when I got lost. I then was running late to my event that evening and she even went up to my room with my dinner leftovers for me and put them in the fridge there. AND DID SO WITH A SMILE!!! You rarely see that kind of service anymore. Usually the staff is so overworked that they don't have time to do anything but "their job" which, unfortunately many businesses fail to recognize is truly first and foremost customer service. Thankfully this Holiday Inn DOES recognize this fact and imparts that to its staff. I also asked for a late checkout and was granted that as well with a smile too. And the business center was easily accessible and easy to use. The lobby was clean and inviting with a modern decor. I would most definitely stay here again should i ever be in the Baton Rouge area!
May 20, 2014
Rated 2.0 out of 5.0 by gentillygirl arbitrary rates and charges
This hotel seems to charge whatever rate they can get. They add a strange surcharge of $4.95 per night that I have been told is for something different every time I stay. Last time I wad told it's for the HVAC system. I only continue to stay here for work related stuff because coworkers stay here and each always has a different rate. Just wish they'd standardize there rates.
May 18, 2014
Rated 2.0 out of 5.0 by denny baton rouge would not stay here again given a choice.
Wi Fi connection was terrible it was very slow when it did work and it would disconnect every 2-3 minutes. I spoke with the front desk, they said they would get someone to reboot it, made no difference. Another guest overheard me speaking with the front desk and stated that he was having the same problem, therefore I know it wasn’t my computer that was the problem. I used my laptop at the hotel next door without any problems while waiting on a friend, again clearing my computer as the culprit.
When I got off of the 3rd floor elevator I was immediately enveloped in a foul odor, the nearby laundry room may have been the reason.
The shower handle was configured backwards as far as hot and cold settings, also I small on the handle resulted in a big move in temperature.
At times the toilet would not flush properly unless I held the handle in the down position during the flush cycle.
I was there for almost a week and found the front desk and room service people very nice but the room lacking. In all fairness I did not ask for another room since I was already unpacked by the time many of the discrepancies came to light and was too lazy to repack and change rooms.
May 11, 2014
Rated 3.0 out of 5.0 by BrianGR Both Pluses and Minuses
Plus - The hotel is very clean and efficient.
Minus - I was underwhelmed with the breakfast and with the bar food.
Big Minus - I never could get the wireless internet to work; it failed in my room and it failed in the common areas both days of my stay. I had to use my own hotspot or go to the hotel across the parking lot.
Another Plus - On the other hand, this is one of the better gyms I have used.
May 10, 2014
Rated 5.0 out of 5.0 by Chris405 Best trip ever
I stayed in this beautiful hotel for only 2 nights. I say only 2 nights because I wish it could of been more. But I was there for a business trip. It was by far the best stay I've ever had in a hotel. The room and everything else was very clean. All the people that worked there were very nice. I'd like to send a special thank you to Margaret, Shannon and Kirkland.
Margaret D. was there when I checked in and when I checked out. It really shows she loves her job. I don't think she knows the word no. Because everything I asked for she took care of.
Shannon D. was very helpful to me with places to visit and to eat. But I ened up eating my dinners from the hotel bar and grill. All the food I had was very good.
Kirkland A. was the gentleman who drove me to the airport. What a very kind and inspiring man he is.
Thank you again to everyone. I know where I'm staying if I ever get the opportunity to visit Baton Rouge again.
May 7, 2014
Rated 3.0 out of 5.0 by Scotte3 New Doesn't Mean Better
I booked this hotel because it advertised as a new property. While the lobby and fitness area were excellent, the room had many problems, including the shower did not work properly, loose handles, debris on the floor and the air conditioner was annoying, going on/off all night. We had dinner in the Sports Grill at this hotel and the entre was poorly prepared, and the food was luke warm. The breakfast buffet was much better with a pretty good selection (including real eggs and bacon!).
May 3, 2014
Rated 4.0 out of 5.0 by Christine 66 Nice place to stay.
We had a nice swim in the swimmingpool. Unfortially to much chloor or something like that.
April 25, 2014
Rated 2.0 out of 5.0 by Doug58 Nice Room, Terrible Service!!!
The desk clerk was very helpful and polite. The rooms are excellent, fresh and clean. But the service in the restaurant is the worst I have ever seen and we were not the only ones upset with the service. People were not getting what they ordered and when they finally got it, the order was not correct. We asked our server three times for the bill. Finally we had to ask the manager to help us. And this was for breakfast!!!!! If I stay there again, I will NOT go to the restaurant.
April 23, 2014
Rated 4.0 out of 5.0 by DanFIreRN Great night
Traveling and had one night stay. Hotel was clean and staff very friendly. Exceptionally well equipped gym a big plus!!
April 17, 2014
Rated 5.0 out of 5.0 Excellent Hotel, with Outstanding Amenities
I'm not easily impressed when it comes to hotel rooms, but when I walked into our Deluxe King Suite, I think I actually said, "Wow!" The room and bathroom were very spacious and clean, and the bathroom was outstanding, as far as amenities go -- double vanities!, huge tiled shower, and SIX sets of towels! I couldn't have been more pleased.
We will definitely stay at this hotel again, and I highly recommend it.
April 12, 2014
Rated 3.0 out of 5.0 by PTJD Nice Gym.
I was here for business and the gym was superior to what you usually find in a hotel. Front staff were efficient but not warm and friendly. the room was average, but clean and I slept well despite the fact that I requested t high floor away from the elevator but stayed on the 2nd floor of a 6 floor hotel (yes, I am platinum and they recognized that but put me on 2 anyway). Yes, I could have said, "Hey, did you read my profile? I want a high floor - I am a light sleeper" But isn't that the reason we have a profiled? So we don't have to beg for the room we prefer every time we check in? I stayed in 3 IHG properties this week and only one got it right. This one was not the one that got it right. I did not rate them harshly for neglecting my preferences, but I will not stay here again.
April 11, 2014
Rated 5.0 out of 5.0 by JM Services Administration Personel
I have always found my stays at this facility one of the best. The location, rooms, people, and quietness are always great. This time I unfortunately left my notebook behind. As soon as I got to the New Orleans airport I realized this happened. I called and was told it would be sent to me. There were four people who contacted me a different points and as a result I had the notebook by 10:00AM the next day. The staff is an area that I have very little contact with other than checking in and out, but I have found that they are great also. Thank you
April 6, 2014
Rated 5.0 out of 5.0 by DJ Chase The location was perfect.
I was on a drive from Washington DC to Houston Tx. The location was great and right off the main Hwy. The Lady working the front desk greeted me with a big smile and a Southernly Hello. I do business all over the place. On this trip it was the best place to stop. I have a office in Baton Rouge also and I will tell all my coworkers where the can stay and get a good night sleep. When I ended my trip in Houston and stopped at another Holiday Inn the welcome was not as friendly . My first thought was I wish I was back in Baton Rouge. Please keep up the good work.
April 4, 2014
Rated 5.0 out of 5.0 by Ace2014 Nice hotel with great customer service
One of the best Holiday Inn's I have stayed at!!! Friendly staff.
March 31, 2014
Rated 5.0 out of 5.0 by tim1 Excellent
This is the place to stay in Baton Rouge. Ruth's Chris right next door!! Great staff, local, bar, hotel.
March 29, 2014
Rated 5.0 out of 5.0 by Simscubed Great Atmosphere
I brought my family of 4. Also my mother and brother in law. The beds were nice and comfortable. My kids enjoyed their first stay in a hotel and are eager to return. The staff was nice and courteous. Great place to stay. It was close to everything we wanted to visit while we were in Baton Rouge.
March 27, 2014
Rated 2.0 out of 5.0 by CombatVET72 Inconsiderate House Keeping
When requesting our room, we made a request to be placed AWAY from the elevator due to our baby. The request was made. However, the following morning, the house keeping personnel started vacuuming the hallway outside our room and bumped against the door. Not only did the banging continue, the house keeper was carrying on a conversation with someone down the hall very loudly. Picture this; a vacuum cleaner running, banging against our room door and loud conversation. Does this sound like they considered silence due to a baby? No. We should have stayed near the elevator if we didn't mind noise!! So, how do they keep this from happening in the future? Have a floor layout and highlight the room where special requess are made and be considerate of those requests. I do appreciate the supervisor apologizing and the front desk was very polite and professional. If I came to Baton Rouge again, I would stay there, but not with our child.
March 27, 2014
Rated 5.0 out of 5.0 by Bkrtexas Great stay as always
Great place to stay. Shannon (manager on duty) is a valuable asset to this property. Thank you!!
March 26, 2014
Rated 5.0 out of 5.0 by J. R. Comfort and Service.
Recommend this hotel, Frindly staff, clean comfortable rooms and easy access.
March 7, 2014
Rated 4.0 out of 5.0 by Bucky17 Superb location. Quiet room
The only negative I can say is a pretty big one. They failed to make-up my room, bring clean towels, etc. during one of the nights there.
February 26, 2014
Rated 5.0 out of 5.0 by Allen&Joy Great Hotel, Very Accomodating Staff !
This was our second stay at this particular property. We stayed here about three years ago, and returned on January 30, 2014. Our first stay was fine, the property was fairly new, and the management let me change rooms when I went back down to the desk - it was a very minor reason I wanted to change, and it was no problem. Everything was fine. The rooms were clean, well-appointed, and there were nice toiletries on hand.
The Jan. 30th stay was great. I made the reservation using a free night we had because of our IHG Rewards card. Even tho' it was a free night, we were still put on the executive floor. The rooms still looked as new and fresh and clean as they had looked 3 years ago. Again, the decor in the rooms is pretty, and the rooms contain a refrigerator which is very important to us, along with the usual coffee maker, internet access, etc. The bathrooms are large enough to actually be able to move around, and the toiletries are still very nice. I made use of the wireless internet which was easy to log onto. The biggest compliment I have for our last stay is that we were given an early check-in when I made our reservation - however, we didn't get there early. What we ended up really needing was a very late check-out due to a time and logistics problem, and we were granted same with no problem at all #even tho' this was a free night, and I felt somewhat embarrased asking for#. Everyone we encountered was very friendly, helpful and professional. We were also given suggestions for lunch when the adjacent restaurant/bar was closed. I would not hesitate to stay here again, and will be making a reservation for two nights from now if we end up staying in Baton Rouge. I would recommend this hotel to anyone.
We have left this review on TripAdvisor as well, and also in response to an email from Holiday Inn.
February 25, 2014
Rated 5.0 out of 5.0 by Bobby_J Home away from home
I recommend this Holiday Inn to all of my friends and colleagues. The staff is top notch and always so friendly and helpful. When your plans have you coming to Baton Rouge, you should give them a try! On top of a great staff, this hotel has the absolute best gym with both machines and weights plus a Smith Press machine.
February 19, 2014
Rated 5.0 out of 5.0 by Steven56 Some problems, but well taken care of!
We checked in and found out the room was very cold and outside temp was 43 degrees! The heater would not work, so they changed us to another room. The heat in that room would not work so they changed us to an upgraded room. Believe it or not, the heat would not work in that room either! Well, finally, after 3 rooms we were moved to another room and the heat worked great! Shannon, the Manager on Duty, went above and beyond to make sure our stay was nice! She is an exceptional employee and shows that she really cares!
The carpet was a bit dirty in our final room and the housekeeping staff needs to pay more attention to detail, such as the vents, carpet and shower doors were not up to standard. Again, Shannon was very, very helpful and said the items would be looked at!
February 18, 2014
Rated 5.0 out of 5.0 by StevieGee Great, Great, Great
Great location - easy to get to, near restaurants.
Great staff- very friendly and accommodating
Great rooms - nicely laid out, clean, comfortable beds
February 17, 2014
Rated 3.0 out of 5.0 by usjustsc Ho Hum
I'm an old road warrior and have been staying at holiday inns for over twenty years. This property is about average of what you would experience at any other HI today. Nothing special, just like the rest of them. HIs are just not what they use to be.
February 15, 2014
Rated 5.0 out of 5.0 by MIKIE2014 VERY CLEAN, BIG ROOMS
CANT SAY ENOUGH THIS HOTEL WAS VERY NICE, VERY CLEAN ROOMS, BIG ROOMS, AND FRIENDLY STAFF
February 12, 2014
Rated 5.0 out of 5.0 by RicknTerry Relaxing
I have stayed at this location on more than one occasion. Each time the staff have taken care of ALL of my needs without hesitation. Great fitness center.
February 10, 2014
Rated 5.0 out of 5.0 by EBruno Great room and service
The facility itself is very well done and the staff were all professional.
February 9, 2014
Rated 5.0 out of 5.0 by kpie 2014 Ice and Snow Storm in the South
Great relief knowing IHG and Holiday Inn were there and accomodating for me being stuck due to the weather.
February 1, 2014