Rated 4.2 out of 5 by 228
Rated 1.0 out of 5.0 by ctorrj2 Unsatisfactory
Management unresponsive to arising issues. Would not return nor recommend for future events.
April 3, 2014
Rated 1.0 out of 5.0 by lareine453 Extremely disappointed
We stayed at the CP for a dance convention/competition. It was not our first stay, but it will be our last. The hotel does not seem equipped with enough staff to handle a fully-booked hotel. Our first problem dealt with not being able to get an early check-in, but then we watched others check-in early... Next, when I asked to check in at 4:00 p.m.(the time listed for check-in), I was told that our room wasn't ready. I insisted that we be placed in a room because my daughter and her friend needed to be ready for competition. The clerk changed our room number at this point. It gets worse. We found feces in our bathroom in two different places. The air conditioner sounded like it was about to explode, and the TV didn't work. :( This hotel needs to be better prepared for large conventions, and it also needs a tremendous amount of TLC.
April 2, 2014
Rated 4.0 out of 5.0 by Tanya75 Priority Membership
I stayed recently 3/2014 and overall hotel was great some highway noise, but that's it. It was also some dance competition hotel was booked and although I wasn't there for this dance thing I'm still a customer and a long time priority member as I I often try to stay on IGH properties and as a member we are often granted late check out or early check in services at other properties however this particular day we had to check in at almost 5pm which is 1 hour pass normal check in plus we were aggrivated by maids beginning at 9am. I called for late check out but were told sorry we can't grant it because we have a large group leaving and more coming in. Well that's not my problem every customer is a customer and priority members should be granted their usual privileges! Also guest are trying to sleep so please tell the clean up crew to be quiet I don't feel like getting woke up by a conversation involving last nights partying events and who she scored with!!!!
April 2, 2014
Rated 5.0 out of 5.0 by gardener14 A great nights sleep.
Overall experience was fantastic. Quick and friendly check-in. Our double room was clean and the beds were extremely comfortable. I would like to have had washcloths in the bathroom, but we managed without them. I appreciated the free WiFi and liked that the A/C fan could be set to blow continuously.
The only problem we encountered during our 3 day stay was during breakfast. The waiter was rushed and somewhat discourteous.
I was here for a Convention but I'd definitely stay here again for a family trip.
April 1, 2014
Rated 5.0 out of 5.0 by PTJD I will definitely return to this hotel
This is a great hotel for business guests. It is conveniently located and they have a multitude of Banquet and conference rooms. The restaurant is great and the Gym is fantastic. All of the rooms on the 5th floor have balconies - so nice when the weather is good.
March 31, 2014
Rated 5.0 out of 5.0 by PTJD Another Great Stay
This hotel has the best Gym! I am often frustrated with the "fitness room" at hotels, but not here. This fitness center is excellent. I also had breakfast at the restaurant on the ground floor. The service was excellent and the buffet offered a nice variety of choices. Hot items included sausage, bacon, eggs, grits, oatmeal and biscuits and gravy. They also had a nice variety of juices, fresh fruits, breads and yogurts.
The hotel is also located near the highway and easy to access. It is a great hotel for meetings/conferences. I also must mention the service on the executive floor - Mary Jane, Amber and Sandy are the BEST!
March 31, 2014
Rated 4.0 out of 5.0 by Southern Gal Cost cutting measures evident
Staff was friendly and willing to serve, but there was not enough of them! One person at check-in desk. Clerk in gift shop was also phone desk operator. Food servers were inexperienced and did not speak English.
March 31, 2014
Rated 4.0 out of 5.0 by Cajun Bill Nice Room and Great Staff
Everything as great, especially the elevators. I have been places where it took forever, but not here. Well laid out, easy to find public restrooms while away from our room. Staff was very knowledgeable. Only problem we had, was trying to communicate with the staff in the dining lounge, they were difficult to understand and they could not understand us either.
March 30, 2014
Rated 5.0 out of 5.0 by Dixie Roadrunner Check in
We arrived at 11:00 am and didn't get in our room until 3:30 pm just in time to attend a dinner.
March 29, 2014
Rated 4.0 out of 5.0 by cbarry OES Conference Stay
enjoyed the stay and would return as occasion arises; unfortunate that internet was off line the first day and inaccessible by me the rest of the days. also disturbing that the house cleaner knocked on our door two hours prior to normal checkout asking us if we were ready to checkout.
March 29, 2014
Rated 5.0 out of 5.0 by ElvisvsBigFoot The GYM!!!! OMG!!!! / The Breakfast Buffet !!! Awesome
I was so impressed with the exercise room, that I worked twice in one day!
I was so impressed with the hotel staff! Everyone said hello and took time to chat even the lady in housekeeping from Africa!
I also remember the breakfast buffet and the waiter. She was such a warm and endearing person!
I had no idea there was such a hotel in Baton Rouge!
Yep! I liked it!
March 27, 2014
Rated 5.0 out of 5.0 by Travis42 Comfortable and Clean
The outside of the hotel looks old not bad just not modern but the inside is great! Rooms were clean and the bed was very comfortable. The AC took a little while to cool the room but we adjusted. The food served at our conference banquet left a little to be desired but how many banquets have you been to that the food was great. Overall I'd stay here again and look forward to next year's conference here.
March 26, 2014
Rated 2.0 out of 5.0 by My nickname Not very good
Poor check in experience.
Poor concierge level service.
Definitely "dated" hotel.
Annoying shower. You get wet turning it on i.e. the shower is not at temperature but you can't avoid getting wet because of the door position when you reach in to turn it on.
March 26, 2014
Rated 4.0 out of 5.0 by LouisianaLucy Rewards Members Aren't Treated the Same Way Any Longer
At some point, the Rewards program changed apparently. I used to get a nice little bag of water and goodies upon checking in and was always acknowledged as a member. Not a big deal, but it definitely is a nice surprise and starts things off so pleasantly. Apparently, under some new program, I no longer qualify for this and my points from one year didn't transfer or something along those lines as explained by the staff. They gave me a bag anyway when I inquired, though I told them that wasn't necessary. The staff didn't seem to be too happy with the new rules either, but they were extremely cordial to me.
Also, there is no longer the aromatherapy bag in the rooms on the concierge floor where I normally stay. They stopped that a few years ago, as well, though I was told they were replacing those bags with new ones. That never happened. Disappointing. I always enjoyed those., Also, on some days, staying on the concierge floor is meaningless because the happy hour and breakfast isn't offered. You are given drink cards and breakfast coupons, but have to go downstairs for that. These may sound like little things, but they add up and have always enticed me to stay at this hotel.
The hotel itself was fine, though the pillows need to be replaced. The staff was terrific.
March 25, 2014
Rated 5.0 out of 5.0 Concierge/Executive service outstanding
If you are a gold or platinum IHG member, there is no other choice of hotels in a 100 mile radius. The concierge / executive level staff is second to none, and will know you and your needs by your second visit.
The gym at this hotel is also world class as it relates to other hotel gyms. It has plenty of cardio equipment and a complete gym with free weights and machines. It is also open 24 hrs!
March 24, 2014
Rated 5.0 out of 5.0 by Tess10 Stay here
You can count on a great stay. Friendly staff, efficient customer service, and a warm environment. Front desk staff keep you up to date with all your needs. Enjoy.
March 22, 2014
Rated 4.0 out of 5.0 by Cirque Excellent sleep
Excellent beds/pillows and excellent sleep short lived due to the loud-speaking cleaning staff every morning.
March 19, 2014
Rated 4.0 out of 5.0 by YAA50 Would recommend but...
Though my overall impression of the hotel was positive, one cleanliness issue was really disgusting. The positives first: the friendliness of the staff was very professional. I was greeted when I walked in the door and asked immediately if there was anything they could do to help. The food was very good, though a little pricey, especially for the additional charges when it is room service. Now the things that were disappointing during my stay. First, when I ordered a strawberry daiquiri in the bar, I was told they could not make one because their blender was still broken. Seems to me that a daiquiri is a fairly common drink so having a blender in the bar would be a major staple item. Secondly, and definitely the most disgusting, was the dirt and fingerprints on the inside portion of the ice bucket lid. It did not appear to have been cleaned inside in quite a while. It did make me wonder whether the ice machine gets cleaned on a regular basis. Would I try the hotel again, yes. But, I will definitely pay attention to the cleanliness issues.
March 17, 2014
Rated 4.0 out of 5.0 by Db in ga Nice stay in B R
Nice front desk staff. Some furnishings need updating. Housekeeping evidently has challenges. Overall a decent property
March 17, 2014
Rated 1.0 out of 5.0 by kingwach1 Dissapointed
Zero recognition for Priority Elite.
Made me check out after first night. Called me in middle of day to come back & check out.
New room not ready - Had to come back again later to check in again.
Concierge closes at 9AM & 7PM so was of NO use to me.
You should send everyone to the Intercontinental Hotels for training. - They are impeccable.
All these guys at Crown Plaza were borderline obnoxious.
March 14, 2014
Rated 4.0 out of 5.0 by Roni08 Nice rooms/staff
Everything was wonderful except the availability of room service.
March 11, 2014
Rated 5.0 out of 5.0 by TV64 friendly
The whole staff made you feel at home. Check in was painless. Vallet was friendly and helpful. Would recomend this motel to anyone wanting a great experience.
March 10, 2014
Rated 4.0 out of 5.0 by Mintoo Comfortable bed
Nice comfortable bed. But lighting is not good. Coffe maker did not work.
requested for extra tables and they didn't bring. requested extra lamps due to poor lighting and they showed up next day after reminders.
March 10, 2014
Rated 5.0 out of 5.0 by Town Clerk Nice accommodations and excellent staff service.
This hotel is a major conference center in Baton Rouge area. The hotel is clean, staff efficient and the rooms are kept updated.
March 10, 2014
Rated 5.0 out of 5.0 by Marquaviuos Great Location
Very Excellent all around stay. We arrived late on a
Friday night and were promptly checked in. Everything went very smoothly with our stay throughout the weekend.
March 6, 2014
Rated 5.0 out of 5.0 by WB08 Enjoyed Stay
Great place to stay-they treat you extremely well. Great staff and very good food.
March 3, 2014
Rated 5.0 out of 5.0 by Dana14 excellent business meeting experience
We had a business meeting recently at the Crowne Plaza. The space was very nice and comfortable. The beds were amazing! The gym was also very nice. And the breakfast buffet was amazing.
March 3, 2014
Rated 5.0 out of 5.0 by GCRR Great room and hotel staff service
Have stayed in this hotel several times over the past years and have enjoyed each stay. The staff works hard to keep the hotel appearance looking like a 5 star hotel. So with great service and great looking hotel through out I would recommend staying there.
March 1, 2014
Rated 5.0 out of 5.0 by duvala Positive Training Atmosphere
I recently stayed at the Crown Plaza on Constitution Ave.in Baton Rouge for a Training Conference. It was an excellent learning experience and I enjoyed it very much....even though the materials we were there to discuss were boring....the hotel made us smile with excellent service and a wonderful atmosphere for learning!
February 28, 2014
Rated 5.0 out of 5.0 by drbbop Great staff
I love this place and staff and the way I am treated?
February 23, 2014