Rated 4.5 out of 5 by 124
Rated 3.0 out of 5.0 by Pasquali69 almost a great stay...
Beautiful new hotel, great rooms, great location with awesome day staff at both the front desk and the bar.
Unfortunately, the overnight/early morning staff wrecked our short stay. Ignorant, arrogant and worse...unhelpful. I'll withhold any more comments on subject.
I would recommend the hotel if I knew that these overnighters were anomalies, but who knows? Maybe the day staff were the unusual ones.
July 17, 2014
Rated 5.0 out of 5.0 by Duke Moose Perfect Place to Stay
The staff at this hotel are welcoming, friendly, and overall awesome to interact with. My girlfriend and I had a great time borrowing the hotel bikes for a ride along the nearby levee, and taking Huey (the hotel) dog for a walk.
June 17, 2014
Rated 5.0 out of 5.0 by K.S. ABOVE AND BEYOND!!
If I could give this stay 10 stars, I would! We made a last minute reservation based on a few recommendations from friends. It was a last minute anniversary trip, but based on the staff's reactions, we might as well have been royalty. We were greeted BY NAME every time we went in or out of the lobby. We had a personalized greeting card in our room along with a complimentary gift for our anniversary. Hotel was clean, modern, comfortable, and within walking distance of everything we wanted to do. Valet was knowledgable, extremely friendly, and quick with our car during our departure. Bed was so comfortable, and the bathrooms were spacious and spotless! We look forward to our next trip to Baton Rouge because WE WILL BE BACK TO THIS HOTEL! I have never had this level of customer service anywhere. Thanks for going ABOVE AND BEYOND.
June 16, 2014