Rated 4.2 out of 5 by 196
Rated 5.0 out of 5.0 by JanF56 wonderful friendly and helpful staff
Early access to the room and given a quiet room around the back specifically for our comfort.
Staff always keen to help out especially when we were having problems with the internet.
Breakfast staff so diligent to ensure tables were quickly cleaned away.
Room and bathroom very clean.
Situation good for access to trains, buses and underground.
I would definitely recommend this hotel and would use Holiday Inn next time.
June 21, 2014
Rated 5.0 out of 5.0 by AVVVF Holiday Inn Express Berlin City Centre-West
Holiday Inn Express Berlin City Centre-West is a very good hotel in a quiet area, well serviced by public transportation.
Hotel staff is knowledgeable and attentive; I had a very good room, very quiet and with excellent bed / mattress / pillows.
No problems at all during my stay - everything went smooth.
One area for possible improvement: Breakfast choice is somehow limited, although the food is good.
June 19, 2014
Rated 4.0 out of 5.0 by Miro BG Clearing room
They dont clean room after first night. I found my towel on the floor where i left it for changeing...
Fair variety of breakfast choices
Not so comfortable bed.
Otherwise excellent location, low price, friendly staff, free of charge whirelles internet.
June 18, 2014
Rated 5.0 out of 5.0 by Edes Kürze Aufenthalt in Holiday Inn Express Berlin
Ich werde sicherlich nochmal in diesem Hotel übernachten wenn ich wieder in Berlin bin!
June 18, 2014
Rated 5.0 out of 5.0 by KROKIK comfortable
As always pleasant atmosphere and walking distance to everywhere :-)
June 17, 2014
Rated 5.0 out of 5.0 by City lovers This is the way a city hotel should be.
In every way, this hotel was perfect, absolutely nothing negative to say.
June 15, 2014
Rated 4.0 out of 5.0 by Eifelduo Hat uns gefallen
Über das Hotel kann man nicht meckern.Die Sauberkeit des Zimmer war sehr gut nur der Nachteil war das es keinen Schrank oder mehr Verstaumöglichenkeiten gab.Das Frühstück gut aber das auffüllen war sehr schleppent.Ansonsten war alles gut.
June 13, 2014
Rated 5.0 out of 5.0 by Fahrrad59 super Hotel
Beim einchecken wurde ich von sehr freundlichen und hilfsbereiten Mitarbeitern empfangen. Ich verbrachte 5 Tage in dem sehr zentral gelegenen Hotel. Das Zimmer war gut und das Frühstück hervorragend.
June 12, 2014
Rated 4.0 out of 5.0 by nullsolo Preis/Leistungs-Verhältnis angemessene Übernachtung
An der Sauberkeit im Hotelzimmer und dem Check-in und Check-out gab es nicht auszusetzen.
Das Nachfüllen beim Frühstück (z. B. Kaffeetassen, Brötchen etc.) in der Stoßzeit (08.30 -09.00 Uhr) gestaltete sich sehr schwierig, da zu wenig Personal zur Verfügung steht. Hierbei müssen die angegebenen Ampelzeiten überprüft werden und ggf. mehr Personal zur Verfügung stehen.
Dass um 23.30 Uhr bestimmte Getränke an der Bar nicht mehr zur Verfügung stehen ist auch nicht im Sinne eines umsatzorientierten Unternehmens bzw. Hotel.
Es waren bestimmte Cocktails, die nicht zur Verfügung stehen. Auch Erdnüsse oder Salzstangen o.ä. auf den Tischen würde die Atmosphäre verbessern und den Umsatz steigern, weil man einfach länger bleibt.
June 11, 2014
Rated 5.0 out of 5.0 by colin h berlin
very handy for all major tourist attractions would recommend for any visit, my wife and i had a wonderful time and if i ever return i would stay here again.
June 10, 2014
Rated 4.0 out of 5.0 員工服務水平高
入住的Twin Bed 房細小很多,
June 7, 2014
Rated 5.0 out of 5.0 by OmHR Ubicación y servicio
Un hotel perfecto para un fin de semana. Bien comunicado, cerca de muchos servicios. WIFI y desayunos incluidos
June 4, 2014
Rated 3.0 out of 5.0 by PG1955 Location
Staff were very good, but couldn't solve some issues. Breakfast is quite good if you're not there when the seagulls are in their feeding frenzy. Definitely go to breakfast during the quieter times. I was disgusted with the arrogance and behaviour of many of the hotel guests towards hotel breakfast staff.
June 4, 2014
Rated 4.0 out of 5.0 by Lotti Gerne wieder
Gerne wieder. Sehr günstige Läge. Ausgesprochen freundliches Personal, insbesondere Oscar aus Argentinien. Gute Betten.
June 4, 2014
Rated 4.0 out of 5.0 by rosti alles in allem ok
Für den Preis insgesamt ok. Alles sauber, Betten allerdings ziemlich klein und hart.
June 4, 2014
Rated 5.0 out of 5.0 by Gast100 angenehmer Aufenthalt
Hat alles zur Zufriedenheit gepasst. Möglichkeiten für die Ablage/Aufhängung der Kleidung sind wenig. WLAN sehr langsam. Bad sehr klein, aber OK.
June 2, 2014
Rated 5.0 out of 5.0 by Hicky Fabulous stay
Everything about this stay was beyond expectations. The location of the hotel was excellent for connections to the airport (via public transport0, the modern hotel and high quality of all fittings, furnishings and décor in public areas and in our room. Wonderfully welcoming and efficient staff on all occasions and a brilliant breakfast. It all felt very homely and very comfortable - our room was at the back of the hotel on the 7th floor and was incredibly quiet. Thank you for a great stay in a great city. Looking forward to going back.
June 1, 2014
Rated 4.0 out of 5.0 by JohnO1961 Good hotel and area. Reasonable price
One bad characteristic: bed was very firm/hard. Made it difficult to sleep
May 27, 2014
Rated 3.0 out of 5.0 by Jenny1009 Hotel review
This Hotel is convenient to all city center attractions by bus or subway. Hotel staff speaks english and helpful.
Room is ok but room 105 has mosquito
May 17, 2014
Rated 4.0 out of 5.0 by MGM2403 Good location
small but very clean rooms close to Berlin Zoo, Kaufhaus des Westens and lots of other sights
May 15, 2014
Rated 4.0 out of 5.0 by Heli Convenient location and excellent staff and service
During our week staying we were completed satisfied from the services we have got from the staff either in reception or during the breakfast time. A highly recommended hotel in Berlin.
May 8, 2014
Rated 4.0 out of 5.0 by mf_79 Super Lage - Frühstück könnte besser sein
Für einen Aufenthalt in der Stadt ideal. Gute Anbindung an die öffentlichen Verkehrsmittel und einiges ist auch fußläufig gut zu erreichen.
Das Zimmer auf der Rückseite des Gebäudes war etwas klein, aber ausreichend und angenehm ruhig.
Das Frühstück war nicht ganz so optimal. Wir wurden auf die "Stoßzeiten" beim Frühstück hingewiesen, und es ist tatsächlich so, dass man evtl. etwas Wartezeit mitbringen muss.
Leider sind, meiner Meinung nach, zu wenig Servicekräfte beim Frühstück, so dass es länger dauert, bis Tische sauber gemacht werden oder etwas fehlender am Buffet wieder aufgefüllt wird.
Das Personal ist trotz des Stress immer freundlich gewesen und hat sich bemüht alles so schnell wie möglich zu erledigen.
Die Auswahl beim Frühstück könnte etwas größer sein.
Alles in allem ein angenehmes Haus und freundliches Personal.
May 6, 2014
Rated 5.0 out of 5.0 by Skygod54 First class leisure break!
A busy hotel over the Easter break, but the staff were more than welcoming and helpful and provided all the information and help any traveler could want. The in room internet (either cable or wi-fi) worked well and first time, every time. Safe deposit boxes (essential in my view) were off the reception area and provided at no cost. Travel information was freely given by the front desk staff.
This hotel has excellent staff knowledgeable, pleasant to talk with and a very heartfelt attitude of being welcoming to there guests. Regardless of work pressure nothing seemed too much trouble.
This hotel is located minutes from all the good things that Berlin has to offer - and then some- excellent location to get around for sightseeing, shopping and super restaurants all within an easy few minutes walk.
The Metro about a 10 minute walk, takes you to all the areas within the city limits as well as to heritage sights such as the royal palaces at Potsdam.
Try this hotel next time your in Berlin - I believe you'll enjoy the experience!
April 28, 2014
Rated 5.0 out of 5.0 by jhnnotts Great Stay. Friendly and Helpful Staff
I stayed here with my family for 3 nights in April and had a very good experience. I had emailed ahead to ask if it was ok to leave a suitcase at the hotel - we were scheduled to arrive in the city at 10.00 but check in wasn't until 14.00 - and the prompt response I received was affirmative. However, upon arrival the friendly, welcoming lady at reception called her chamber staff to see if the room was ready, which it was apart from my son's bed, and we got in to the room immediately. The chamber staff made my son's bed up straight away, so we could relax for a while before heading into the Mitte area. This was unexpected and most welcome after getting up at 04.00 in the morning!
The location is good, being close to the Zoologischer Garten train station, which is on a direct line to Schonefeld airport, and handy for the 100 and 200 buses and the U-bahn too. There are plenty of restaurants in the vicinity. The hotel itself was clean and comfortable, and probably exceeded expectations if anything. Our room was quiet and we all slept well. Breakfast was ample and there was plenty of choice. I would stay there again and would be happy to recommend it to friends and family.
April 28, 2014
Rated 4.0 out of 5.0 by Münchner Preis/- Leistungsverhältnis stimmen
Gute Lage, bei der Buchung angegebene Wünsche wurden alle erfüllt. Vielen Dank. Das Preis/-Leistungsverhältnis ist hervorragend. Das Doppelbett war mit 140cm Breite etwas schmal, Schalkomfort war aber trotzdem ausgezeichnet.
Beim Frühstück könnte man mit wenig Mehraufwand abwechslungsreichere Brotsorten und ausreichend Croissant anbieten.
April 27, 2014
Rated 1.0 out of 5.0 by A Sharma exteremely disappointing experience
We stayed 3 nights in this hotel and were very disgusted by the poor level of customer service and courtesy from staff. we attempted to talk several times but they showed no interest or desire to even listen. when booking this hotel through other travel site we specifically booked it as it said 2 single beds with 1 sofa bed however they only have rooms with 1 double bed and 1 lame uncomfortable sofa-bed. sofa bed was so uncomfortable that each of us tried sleeping on it (3 adults) over the 3 nights and all had neck and back pain. Breakfast was complete trash. completely disappointing from any Holiday Inn Express we have stayed in.. there is no choice and staff dont refill food once trays are empty. Hotel staff are comnpletely unhelpful with any local directions or site information. Wouldnt recommend this hotel to anyone.. not worth the money or agro.
April 21, 2014
Rated 3.0 out of 5.0 by Traveller63 Front understaffed. Intern used (without supervision) for service beyond his/her responsibilities
I have stayed in this HIEX numerous times since its opening in the mid00s. For the second time within a year I was confronted now with front desk competence issues. I had used a prepaid and precharged rate - and actually had been given a receipt of payment upon check-in. When checking out a lady at the front desk claimed that there was an open balance, however. I demanded to see the manager but the lady refused to get her (the manager was seen sitting at her desk in the back room) and said a colleague would show up "momentarily". I waited for 15 minutes - and a collegue arrived and refuted the claim that an open balance existed. In the meantime I had found out that the sole person at the front desk was actually an intern, known in the German training system as "Azubi". She had explained her situation upon finding that I had decided to pursue the matter.
Hotels are not supposed to leave Azubis alone handling customer service. - The use of interns and azubis in roles exceeding their competence is a values issue. It all boils down to curbing costs and boosting profit - but there should be a values-based limit to what is done.
April 20, 2014
Rated 4.0 out of 5.0 by Nono2105 zentrale Lage bei gutem Preis-/Leistungsverhältnis
Das Hotel macht sowohl von Außen, als auch von Innen einen guten Eindruck. Unser Zimmer war für 2 Erwachsene + Kind bei ausgeklappter Schlafcouch zwar sehr beengt, aber für den Preis völlig in Ordnung. Ohne Kind ist es definitiv ausreichend. Die Betten wurden täglich frisch gemacht und die Sauberkeit ließ auch keine Wünsche offen. Beim Frühstück habe ich mir, gerade in so einer internationalen Stadt wie Berlin, ein wenig mehr Vielfalt erwartet (Rührei, Speck, Würtchen), aber auch hier muss man sagen, dass es für das Preis-/Leistungsverhältnis völlig in Ordnung ist. Besonders überzeugend ist die Nähe zur Innenstadt. Das KaDeWe und die U-Bahn Station Wittenbergplatz sind in 8 Minuten Fußweg zu erreichen. Bahnhof Zoo in gerade mal 15 (oder 1 Station mit der U-Bahn). Die Bushaltestelle mit der Linie 100 Richtung Alexanderplatz ist 3 Minuten Fußweg entfernt. Da wir ein Zimmer in Richtung Hinterhof hatten, war auch der Geräuschpegel bei geöffnetem Fenster kein Problem. Einziger nennenswerter Nachteil: Das WLAN war über die Dauer des kompletten Aufenthaltes auf dem Zimmer nicht funktionsfähig.
April 17, 2014
Rated 5.0 out of 5.0 by Tall Guy Very High Standard
Upon arrival, we were greeted well, and in a friendly manner. The reception staff made the check in a pleasurable experience. All of our interactions with the staff were to be this way - always attentive, helpful and friendly. This makes the difference between a good stay and a great one !
The hotel is well located, being close to two U Bahn stations and with a bus stop outside on the main 100 (tourist) route. It has eight guest floors, with a pair of fast lifts - note that you need your room key card to call the lift on the ground floor - an extra security feature, though the foyer of the hotel never seemed threatening.
The room was standard Holiday Inn Express - a decent bathroom (with the clever "double door" and the blue lights. It has a toilet, basin and shower of course !) The main room had a good sized double bed and a two seat bed settee. There was a desk and a TV (which included radio functions). Curtains were of the blackout type so sleep was easy.
All of this was clean and well maintained, there was nothing in the room which didn't work.
Breakfast was provided, with a decent selection of cereals, breads, fruits, cheeses and meats. This was always being topped up, though the hotel did have trouble keeping up with a large student party, who were taking food for lunch as well as breakfast, meaning you should allow plenty of time for breakfast to ensure you are able to get items such as croissants and bread rolls, which were the main target of this party. This is something the hotel needs to address and was the only downside of our stay there.
However, that isn't the hotels fault and I'd rate it very highly for those wanting a few days away, or for business - it's equally suitable for both and, with respect to staff attention and helpfulness, one of the best hotels, at any price, I've stayed in. This far outweighs my minor negative comments. Recommended !!!
April 9, 2014
Rated 4.0 out of 5.0 by Henk Visit for business in Berlin , strange shower
Was OK , but not functional shower regarding temperature control of the water and a not closing shower door !!! Mentioned this to the staff and received a little strange answer : Well Sir than there was something to do ??!! This is not an expected answer when you can not take a good shower before upcoming business meetings !! Or?
April 6, 2014