Rated 3.7 out of 5 by 38
Rated 4.0 out of 5.0 by Family44 Good Location and excellent breakfast
We had a four nights stay at this hotel and were given a family suite which perfectly suited us. We were a bit weary as some reviewers had complained about its location. But we found it to be very convenient. In fact as soon as you step out from the Gesundbrunnen train station, you spot the logo of this hotel. Just 5 mins walk from the station. Room was excellent and so was the breakfast. There were a few negatives though; the T.V we had in the room was a 1970's model with poor reception. We at least deserved a flat screen TV. Secondly the wifi we used was charged to the bill which we thought was a bit too much. There was only one elevator for all the guests.
All in all it was a pleasant stay and would certainly go back.
September 3, 2013
Rated 2.0 out of 5.0 by gong3088 IT IS Getting worse with time
i stayed at this hotel for at least 10 times in the past 12 months. unfortunately it is getting worse in this house. the used-to-be friendly staff is gone, replaced by inexperienced personnel not even knowing to which side the room is facing.
the restaurant used to be good and one of the important reasons of my staying here. this time the food as well the wine was very lousy.
the carpet in room 427 needs a deep cleaning, and the mattress reminds me of jugendherberg standard.
the one and only reason left for my next stay would be: it is very near to the company i visit.
September 1, 2013
Rated 4.0 out of 5.0 by Rallye I recommend
I had a very nice stay at this hotel. The only two negative comments I have is that due to the build being a bit old it doesn't have air conditioning (which was very hard in a few night because we got 37 celsius there one day) and there's only on elevator, and it's slow, so the wait sometimes was irritating. Aside from this all the rest was good. It's a little off downtown, but with both Uand S-Bahn nearby. The neighbourhood is mostly Muslim, which was a new experience to me, but everything was very friendly, safe and easy. The hotel crew is nice and helpful.
August 25, 2013
Rated 4.0 out of 5.0 by Garyd11 Thanks for a very pleasant stay
We found all staff members very helpful from cleaners, breakfast staff and the front desk all had a smile.
We had a very nice quiet and clean room on the eight floor.
The bed was very comfy. Breakfast has to be one of the best I've ever had there was even sparkling wine, nice touch that, the main
Lift was a little slow around breakfast time but there was another one That takes you to the street so we used that
All in all we had a very nice time staying here.
Angie and Gary
August 21, 2013
Rated 5.0 out of 5.0 by Darlettaj Family friendly
We stayed in the family suite, which was very comfortable! We had spent time in Italy and had their plug converters. When we realized Germany had different converters, we went to the front desk and they allowed us to pay a deposit and borrow converters so we could charge our electronics! Very helpful staff!
August 18, 2013
Rated 4.0 out of 5.0 by JAndersen Nice and cosy
Cosy hotel, near the s and U-bahn
We got an large family room, with good room to the whole family.
The staff were friendly.
The breakfast at the hotel were above our expectations so a big plus for that.
Only downside is the mini-gym, which is really mini, It consists of three machine excluding a treadmill.
August 12, 2013
Rated 1.0 out of 5.0 by LonRes Reception staff were very friendly
The reception staff and restaurant staff were the saving grace of this hotel - the rooms are clean and what would you would expect from a chain hotel - my stay was however made very uncomfortable by the lack of air-con during one of the hottest weeks of the year. The hotel is in a good central location - not the most salubrious area but very close to the U-Bahn & S-Bahn station. Get some air-con and a faster lift (elevator) and the hotel would be a reasonably priced well located place to stay in Berlin. It's probably fine in the Spring, Autumn and Winter
August 5, 2013
Rated 2.0 out of 5.0 by Frexi Room Comfort and service
The hotel has not air conditioning in a city with more than 30 degrees celsius.Besides, the hotel is close to a garbage diposal with early morning machinary working and bad odor. Service staff not very kind.I wouldn´t recommend this hotel
August 3, 2013
Rated 1.0 out of 5.0 by pac49 old and bad
be careful not to get the old rooms that I got. they do have better ones
June 17, 2013
Rated 5.0 out of 5.0 by Michelle61 Great service and comfortable rooms
Highly recommend this hotel to anyone. Friendly staff, comfortable beds and the restaurant is excellent. Good value all round.
June 16, 2013
Rated 5.0 out of 5.0 by guts very good
very good but be careful internet is expensive 10 euros for 24 hours and breakfast is also too expensive whatever the hotel is really good
June 1, 2013
Rated 4.0 out of 5.0 by Christ08 Very good value for the price
The Holiday Inn is from my personal experience one of the best values in Berlin - but you have to watch out for its special offers. The rooms are large and the double beds are comfortable. The personnel is very friendly and helpful. Like in most German hotels the breakfast is a little pricy, but there is a great choice. Altough it is not located in the centre of Berlin, there is S-Bahn and underground access in the near vicinity.
April 3, 2013
Rated 4.0 out of 5.0 by nofy gut gelegenes Hotel. Ideal für Städtereisen
Schon beim Check-in wurden uns wertvolle Infos zu Berlin und deren Öffentliche Verkehrs mitgeteilt. Sogar ÖV Karten konnten vor Ort bezogen werden.
Wir konnten bei der Ankunft sofort das Zimmer beziehen, obwohl wir zu früh waren
April 2, 2013
Rated 3.0 out of 5.0 by snowmanTom Good enough, but there are better for the same prize
I use to stay because it's the closest hotel to where I have project.
- no problems with the room's cleanliness and comfort, good value for the money
- wifi internet unfortunately not free, and it is unstable (not even free for platinum)
- rarely a receptionists greets you seeing you walking by, normally they effectively ignore you
March 21, 2013
Rated 5.0 out of 5.0 by DrKiko Great staff. great breakfast. I love the buiding too. Good value
It's my favourite HolidayInn in berlin.
The Staff is probably one the best I've met at all intercontinental Group Hotels around the world (I'm Platinum Priority Club member since 2003). The room was nice and clean very well every day. The breakfast was amazing, but expensive! My fault. I should have booked the room with breakfast option. I'll do next time when I will go back to Berlin in 3 weeks time. I didn't go to the sauna. They told me it's nice!
March 9, 2013
Rated 4.0 out of 5.0 by Kmurph Good for Berlin vacation, a little disappointed in room
Service: Excellent. Room was already set up for 5 guests when we got there: extra bed, extra coffee cup, etc. Staff was also very friendly and helpful in resolving billing issues that were actually my fault.
Room: It was ok, but for a "family suite" I was expecting a room divided with a wall or a separate room, but it was just 1 room with a large shelving unit in the middle which didn't go to the ceiling or block light from going from one room to the other.
Value: Room price was ok for advanced booking, but there was a charge for everything else such as WiFi which, in my opinion, should be free. Breakfast was also quite expensive - didn't buy it.
Location: Perfect for trasnportation - U-bahn stop almost right across the street with a large shopping mall at the same location. However, I don't think it is one of the safer places in Berlin. Lots of Politzei calls, drunks and trash in the area.
March 9, 2013
Rated 3.0 out of 5.0 by frederik Not as good as Hamburg Mitte
Room to small, but the beds were okay. The same breakfast every day. And the staff in the reception was not so kindly. The internet was to expensive. in hamurg and paris the wifi was free
March 1, 2013
Rated 3.0 out of 5.0 by gong3088 old facility with good local flavour restaurant
this is the first time i stopped at this holiday inn in berlin. the reason was obvious that it is very near to my business partner, within walking distance.
the room was spacious but the bed was very uncomfortable, it seems to have a plastic sheet between the bed lining and the mattress. every time i turned it made some noise.
the room 712 was quite noisy because it is facing the main traffic route and the S-Bahn trail road as well. the windows are not good isolated and in the early morning hours, from 5 o'clock, the commuter trains are very well to be heard.
the restaurant was very good with delicious local dishes. the service was nice and friendly.
i will return to the restaurant when i am around but never sleep again at this hotel.
January 20, 2013
Rated 2.0 out of 5.0 by Michal 4 star hotel ???
I was disappointed. Hotel claims to be a four star hotel, however is barely 3 star. Hotel design is very poor, possibly say “cold”. Just single slow main lift to reception causing long time to wait for it. Because of wrong windows, there is intense outside noise penetrating into guest room (on the north side there is just next to hotel recycling facility with number of trucks coming in/out and you can also hear every plane leaving Tegel airport about 6 kms away). The only thing I found perfect is food – both the breakfast and dinner. This hotel simply doesn’t meet Holiday Inn standard.
January 8, 2013
Rated 5.0 out of 5.0 by david87 Brilliant staff
For many years I have stayed at Holidays Inn 5 or 6 times a year and have never written a review before but after my stay at this hotel I feel I must. Good size VERY clean room. Food and service and value was excellent but the girls and boys on reception were SUPERB always a greeting and a smile when you passed the desk and any questions (no matter how strange like can you write the German for cough medicine) or other requests were dealt with quickly and efficiently THANK YOU
December 10, 2012
Rated 4.0 out of 5.0 by Elenalice Nice room and good price!
We really enjoied our stay at the Holiday Inn Berlin Mitte Hotel, we had a very nice room with a balcony. It was very comfortable, and the staff was so kind and they spoke good English. The Hotel is quite close to the subway station which makes moving around easy, and we had all this for a very reasonable price!
Elena and Franco
October 26, 2012
Rated 5.0 out of 5.0 by IL45 empfehlenswert
wir buchten 2 Doppelzimmer und als wir dann Std. vor dem eigentlichen Check In ankamen,konnten wir bereits in die Zimmer ,das fanden wir super nett,der angebotene Theaterteller war sehr reichhaltig und ebenso geschmackvoll wie das Frühstücksbuffett am anderen Morgen.
Das Taxi,welches uns zum Theater brachte kam sehr pünktlich und auch auf Wünsche ging man vom Personal schnell und freundlich ein
October 25, 2012
Rated 5.0 out of 5.0 by Alice12345 Very good experience
Most comfortable hotel I have ever stayed. Room in comfortable.
October 12, 2012
Rated 4.0 out of 5.0 by Sean Great hotel and good location
Stayed at this hotel for the Berlin marathon and was very comfortable room and a good location, with easy access to S-Bahn and U-Bahn.
Only negative was that you had to pay for wifi and the connection was not very fast.
October 8, 2012
Rated 1.0 out of 5.0 by CeliaAnn Not good value for money
I have stayed in Holiday Inns and their sister hotels all over the world and have never been as disappointed as I was with this particular one. Some of the staff were positively surly and the hotel rooms were very poorly furnished and decorated. Cleanliness was also not high on the agenda. The hotel is in need of a thorough refurbishment and the prices charged were exorbitant for this type of hotel.
The one saving grace was the restaurant - the menu was comprehensive and the food was delicious. Our male waiter was kind and attentive, however the female waiting staff were not well trained and had no idea about customer service.
We would NEVER stay in this hotel again and would not recommend it to anyone else.
October 8, 2012
Rated 4.0 out of 5.0 by Hilmarin Just what we wanted
We stayed in the hotel for the Berlin marathon. What we needed was a comfortable room, good food and a good bed. This is exactly what we got. The room was big enough and clean. There was a pasta buffet the evening prior to the marathon and a diverse breakfast buffet every morning.
The hotel is conveniently situated close to public transport.
The staff could have been a little more friendly, they gave me a feeling of being functional and efficient, but not particularly hearty.
The only negative thing was that the room was too warm at night to really sleep comfortably and we couldn't open the windows because that was too noisy.
October 7, 2012
Rated 3.0 out of 5.0 by Ferdi breakfast cost
As mentioned at homepage roomfare includes breackfast will not be true.
Breakfast you have to pay additional
September 12, 2012
Rated 2.0 out of 5.0 by mike256 not recommendable
i felt like I stayed in a one or two star hotel. The young, tall male staff needs to learn how to speak properly to guests. Amenities and facilities are very basic. You need to change TV. Who still uses 16 inches tube tv?
September 6, 2012
Rated 4.0 out of 5.0 by cas201 Why no points received ?!
good hotel. just dont understand why I did not recieve any rewards points for the stay?!?!
August 22, 2012
Rated 4.0 out of 5.0 by Sukdow Good ambience
The room and the amenities were good. We enjoyed the breakfast. Unfortunately we had to catch a train and had to leave after just a day. Hope to visit the hotel again in the near future.
July 20, 2012