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Rated 4.2 out of 5 by 160 reviewers.
Rated 3.0 out of 5.0 by Do not pay for breakfast at this hotel The overall stay was average it was spoiled by the poor quality of the breakfasts and the poor service, we would return as the hotel was in a good position, There were other small problems dealt with by the staff who were very pleasant, There are only two lifts and one of them was not working throughout our stay which caused long delays, be careful when parking it is not cheap to park your car around this area, I would recommend this hotel but as I said do not pay for the breakfast experience October 21, 2014
Rated 4.0 out of 5.0 Great location and experience I visited hotel Indigo with a group of old uni friends for a get together. We defiantly picked the right place to be central to shops, bars etc. We loved the design of the rooms and had a lovely relax in the spa before we headed out for dinner. We ended our night at the roof top bar, which seemed to be the place to be.. Great atmosphere, great music, leaving us with a smile on our faces as we finished off our night. The only fault we found was that the music from the roof bar echoed down to the rooms, hence why the ear plugs were provided!! October 16, 2014
Rated 3.0 out of 5.0 by Detail let it down We stayed for 2 nights to celebrate my sisters 40th birthday, we specifically chose the hotel because of the spa. Rooms were nice but as the title suggests the detail let it down. For example, the rooms has obviously serviced but the maids left their cleaning equipment in our bathroom, so on arrival back from a lovely shopping trip we had to contact reception to have the stuff taken away. (Contacting reception took ages too as no one answered the phone after 3 attempts on the Saturday afternoon!) , one lift was out of service and considering reception is on the 7th floor and all the bedrooms and MPW restaurant is on the 23rd, 24th and 25th respectively, this was somewhat of a problem when the hotel got busier on the sat and sun. I think we spent on average 10mins each time waiting for the lift.... Our room was fresh and vibrant and had a great view, but the detail was lacking, at some point the bathroom door had obviously been removed to have a bit off the bottom shaved off.... But the maintenance team had obviously failed to repaint the bottom of the door so it looked a bit shoddy! And it's definitely missing a decent jacuzzi in the spa.... 3 jets of water into the main pool and a small seating area do not make a great jacuzzi!!! So all in all, a pleasant stay, nice receptionists , I would suggest a little overpriced for what you actually get, but I guess that's because the location is very good. October 16, 2014
Rated 5.0 out of 5.0 by Super Service Das Service Personal am Empfang hat mich sehr positiv überrascht. Super!!! October 13, 2014
Rated 5.0 out of 5.0 by Stylish room with a fantastic view My husband and I stayed for one night in a executive room with a balcony. The room shape was qerky - more of a triangle . With two sides floor to ceiling glass with an impressive view over the Birmingham skyline. The style was very modern, clean and bright. All members of staff we encountered in the hotel and the MPW restaurant were all polite and helpful. We would happily recommend this hotel to others. The location was perfect, within a short canalside walk to the NIA where we had booked to see a concert. Parking for our car was at the Mailbox, just a 5 minute walk. October 11, 2014
Rated 2.0 out of 5.0 by It did not live up to our expectations. Unfortunately the lifts were not working and due tot he deign of this hotel, room, spa and restaurant this really impacted on our stay. We booked two rooms, i had a reasonable view the other felt like sleeping in a cardboard box with very little natural day light. This room was also very shabby with plaster falling from the walls. Service in the restaurant was not great and we were never even asked if we would like dessert. Over all quite disappointing. The staff were friendly and polite. October 10, 2014
Rated 2.0 out of 5.0 by Not the Best Was given a voucher to use the hotel and spa for 25 years service. Difficult to book Phones to spa never answered Bottle of wine at check in never came, had to ask 3 times! Check in at 3pm and check out at 12pm, less than 24 hrs. access to room and facilities Only 1 lift working You have to travel from the 23rd floor to the 5th to use the spa, then go up some stairs to check in, then down again. No car parking Rooms dated. Had better stays in a travel lodge October 9, 2014
Rated 5.0 out of 5.0 by excellent experience excellent hotel, really helpful and friendly staff, excellent spacious room, comfy bed and pillows, great views of city and to cap it all excellent breakfast on the top level of the hotel. Highly recommended. October 8, 2014
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