Rated 4.1 out of 5 by 86
Rated 4.0 out of 5.0 by SWest74 Great hotel, good location & spa, v small pool
The hotel is lovely and in a great location, New Street station just a short walk as are the many bars, restaurants and shops.
The spa was nice but treatments expensive and the pool is very small - x4 people max!
February 27, 2014
Rated 3.0 out of 5.0 Nevermind demand - a hotel is built to provide services
Decidedly poor stay. When approached reception about lack of warm/hot water, told it was due to demand - it's a hotel - do me a favour, it is designed to cope with demand! This happened morning and night to us.
Told the shower was the signature of the hotel, well a true disappointment - some people like baths.
Didn't like the colours - too bright and busy for a bedroom.
February 13, 2014
Rated 5.0 out of 5.0 by Jonny_G friendly staff and 'the little things'
visited this hotel twice now with my girlfriend. Once for our first year anniversary and last week for our second year anniversary as we had enjoyed so much!
what can i say.... amazing stay once again.. Staff very friendly, everybody i walked past who worked in the hotel (security, cleaners etc) all said hello and have a good day which is such a nice touch
I mentioned when booking our room it was our anniversary and wondered if we could have a room with a nice view. Not only did they accommodate this for us but went the extra and there was 2 lovely presented chocolate brownies and fruit with 'happy anniversary' which we both thought was such a nice touch and we thoroughly enjoyed them.
room was so nice, very comfy bed, very clean bathroom which had surround sound which i thought was great!! my girlfriend would stick the radio on via the tv and i could have it on in the bathroom too. Though the heated mirror was fantastic! when i got out of the shower the centre of it was steam-free which was so convenient and again a very nice touch.
Breakfast: very nice with great service and amazing views. Was not busy so was extremely relaxing and we took our time over it.
Overall we had such a nice stay and would thoroughly recommend. Will 100% be returning
February 11, 2014
Rated 4.0 out of 5.0 by Shannow Wifi
Wifi completely useless either in room reception or restaurant
Not good on a business stay
February 11, 2014
Rated 4.0 out of 5.0 by Charli93 Ideal Location
We stayed here for my 21st birthday. The room was very modern, with lovely decor. The view from the room was very impressive. The shower was fab. The reception staff were lovely. The layout and size of the room was a little small, we were not able to open the wardrobe door fully as the bed was in the way. The room was also very hot through the night, the thermostat would not go below 18 degrees, which made it difficult to sleep, even though the bed was very comfortable! But apart from that I was pleased, we had a fantastic deal through the hotel, but I don't think I would rush to pay full price.
February 5, 2014
Rated 1.0 out of 5.0 by Rosie2014 Refused use of the facilities
This particular hotel was booked for a special occasion as it had a spa and swimming pool. We checked in at 3pm and headed straight to the pool however we were refused access to both the pool and spa. According to the gentleman on reception, there had been an influx in guests using the pool and when I asked if we could return later he said it would be unlikely and to try again in the morning, (I had an early morning flight so I couldn't return)
Unfortunately this really did spoil our experience which is a shame because everything else about the hotel was fantastic!
January 4, 2014
Rated 4.0 out of 5.0 by Jazzy76 Great decor
Room was comfortable, we stayed in the orange room which we loved. Had great views of the city. Good location with easy street parking -saved us money. The receptionist was very helpful.
Spa was great, however we were disappointment with the showers and toilets in the spa area which were not clean and no shower gel was provided!!
Overall we would recommend this hotel.
January 2, 2014
Rated 4.0 out of 5.0 by JandI Great views from the room - and the Lear/lounge!
Quirky rooms - impressively clean and spacious.
Mine had an amazing view of Birmingham at night.
December 18, 2013