Rated 4.1 out of 5 by 164
Rated 3.0 out of 5.0 by whitechapelmack Broken lift and overpowering vanilla smell!
Every city I go to with an Indigo, I try and stay there as I love the brand. First time in Birmingham however and there were more cons than pros in this visit. I know some are fixable hence me still recommending this and I will try again the next time I am there. So, with only one lift working, you waited FOREVER to get anywhere. Staff at reception on level 7 were not as friendly and welcoming as those up on level 25. Felt like 2 different hotels. Downstairs for instance, rather than a 'good afternoon' when I arrived, I got 'yes?' Upstairs staff were so different. Very friendly, helpful and professional. The stairs between 24 and 25 for some reason stank of BO but then in my room, there was such an overpowering smell of vanilla pumped in. I couldnt sleep because of this every night and felt like throwing up. Some people love the smell, I know its me, but did it have to be so strong? I therefore did not sleep well at all on any of the nights. The positives however, lovely restaurant and breakfast area with great views, wonderful staff upstairs and really liked the design and furniture. With less vanilla, fully working lifts and more pleasant staff downstairs, it would have been a wonderful stay. Fingers crossed for next time.
October 25, 2014
Rated 1.0 out of 5.0 by X-ray Badger Dont Do It
If you want to sleep don’t stay here, Staff were great, noise is ridiculous, the rooms are below a champagne bar, the music was so loud you could hear the words never mind feel the base, we complained, then we complained then we complained again, We then got moved to the floor below to a shabby room with restricted views but at least we could sleep. Breakfast was average but by no means special. Spa was good nice pool steam & sauna rooms. Staff were good but fighting a losing battle with the noise. Room design is like an upmarket budget Hotel. So don’t do it‘s just flawed, what a joke for a hotel. We won’t be back
October 23, 2014
Rated 4.0 out of 5.0 by jon1965 1 Night stay in Birmingham Indigo
One of the best nights sleeps was had in a long time. The Indigo is well placed for dining out and the view from the room was a very pleasant surprise...loved the floor to ceiling windows.
Front desk staff very helpful and IHG membership was recognised.
I would return again when in Birmingham. Just a shame about the parking costs and having to park in the Cube car park
October 22, 2014