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Rated 4.0 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by Great location and excellent Service This New York City property is conveniently located in downtown Brooklyn with easy access to subways with an abundance of retail shops and restaurants located in the neighborhood. I highly recommend this hotel for its location, excellent service and its comfort. July 19, 2014
Rated 3.0 out of 5.0 by What a mess Hotel uses a car service that does not know locations in the city. We almost missed a wedding because he dropped us off at the wrong location and would not come back to bring us to the right location. Hotel booked the car service. They are responsible for their mistake. The hotel did nothing to help us out. July 7, 2014
Rated 1.0 out of 5.0 by 6/29/14 stay I was very unhappy with the hotel service. I had registered for a King suite and arrived on time for check in. I was asked to come back in an hour which I did. Upon arrival 1 hour later, I was told that the room would not be ready for another 20 minutes. At this point I requested another room since we had reservations at a local restaurant. We were given another room but were very dissatisfied with it. We will not be staying at that location ever again. July 2, 2014
Rated 2.0 out of 5.0 by Small rooms and noisy I stayed at this hotel in June 2014 and was assigned a room with a kingsize bed on the 9th floor. The room was very small only enough space for 1 bedside table and the work desk was very slim and in the hall part of the room. The first night we had very noisy people on our floor so were kept up until 1am then at 6am we were woken by the noise of the jackhammers and machinery warning beeps from the construction sites which currently surround this hotel. We asked to be moved to a higher floor which was quieter. The room on the 13th floor was identical to the 9th floor room (small). The TV kept loosing the signal so I could not watch the world cup on ESPN, this happened in both rooms. The rooms were clean, the showers were good and the aircon worked. The staff were not particularly friendly or helpful. July 1, 2014
Rated 4.0 out of 5.0 by It was the best of times; it was the tiniest of times . . . An unusual visit for us to the area, given that we are usually out visiting and use a hotel only for sleeping and leaving stuff. Our first room allowed us to do neither. Even 15 floors up, the construction across the street was deafening, and the room itself was NOT meant for two mature adults who travel with lots of stuff. It is designed for one European with a backpack. That's it. The bruise on my leg from trying to get around to the other side of the bed is quite impressive. On the morning of day three, though, we realized that we really were sick, and asked downstairs for a larger room in which to suffer and possibly recuperate. JEFFREY jumped on it like it was the most important task of his life and put us in a room one floor up and TWICE the size. Aaaah. That's when we realized that the window of the mini-room didn't close right. One floor up was quiet, quiet, quiet. We were still sick, but felt better in a room that had space for us to put away clothes and our suitcases. Only other note is the service, not counting Jeffrey, who should be knighted for his work. We asked for a/c adjustment as we left one morning. When we came back that evening, nothing had been done. We called downstairs and someone came right up. Another day, we asked that burned out lightbulbs be fixed. That took two days. We had commandeered one of the glass tumblers for toothbrushes and asked the front desk for a couple of extra glasses. When we got home that evening, we had FOUR tall beer glasses and nearly a dozen plastic cups. Kinda weird, but I guess they thought, "World Cup Party in 1608!" We had to ask for toilet tissue. We had to ask for coffee twice, even after we'd established ourselves as daily coffee fixers. So I'd say consistency is still iffy, as well as communication between the front desk and the other groups. Overall, though, a lovely property, trying to get its rhythm down. And I'm crazy about the shower tile. We'll be back up soon to visit the daughter. I'm happy to try you again. Love, Pat June 26, 2014
Rated 4.0 out of 5.0 by Cleanliness My first time i stayed at this hotel everything was nice but my second time i found the floor dusty. we got a durty pillow with blood stains on it and no cover. The pillows were not comfortable at all. June 11, 2014
Rated 5.0 out of 5.0 by Great service All was exceptional at the hotel. Hotel location was a very busy and difficy=ult area but hotel was great. June 11, 2014
Rated 2.0 out of 5.0 by the hotel was beautiful the only issues were the air conditioning system in my room an the one that replaced my room neither rooms system worked an nothing was done June 6, 2014
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