Rated 4.0 out of 5 by 169
Rated 1.0 out of 5.0 by ashen0ne Well meaning, but incompetent.
During my stay here i was plagued with constant troubles and inconveniences from a staff that seemed in equal parts not well trained and not at all co ordinated. this included being kicked out of my room 2/3 of the way into my stay and forced to spend 2 1/2 hours in the lobby while they searched through the reservation records. finally the realized that they had booked the last part of my reservation with my given name as the last name and vice versa. was a good room, service staff was very kind. but the experience of being randomly kicked out really cinched it for me. not planning on staying here again.
In addition, room service and various amenities were lacking, at best, claims to have a restaurant with room service which is actually just a bar downstairs with pickup. Room was admittedly slightly cramped in its layout. could have been better organized for its size.
Was not in any way informed that there would be no bathtub, which was unpleasant. However the shower was a lovely one
June 22, 2013
Rated 5.0 out of 5.0 by ScoochMom Fabulous Hotel!
Everything about the Hotel Indigo in Brooklyn was wonderful! The staff was friendly, helpful and courteous, the room was spacious and beautiful, the linens divine, the hotel décor was adorable and the location was perfect for anything we wanted to do in the city. Very close to subway and super easy for cabs. I will definitely stay here again!
June 22, 2013
Rated 3.0 out of 5.0 by iPadRobert As advertised
Indigo as reported by many. Small but clean. Location safe and convenient.
Would stay again if I needed a bed on a pass through as was this occasion. Would not if traveling with companion or for longer duration.
Do not expect any recognition of Club Status...I cant climb the ladder any higher and all it was worth was directions to the elevator.
June 19, 2013
Rated 5.0 out of 5.0 by Chesapeake Great Hotel
We stayed one night and really enjoyed this hotel. It was modern and fresh. We loved the design of the room and bathroom, the beds and pillows were very comfortable. Really liked that there was no carpeting on the floor which made the room feel cleaner. We used the valet service to park our car which worked out fine. The neighborhood was okay, I would not want to walk around at night by myself. I felt the room rate was good compared to a Manhattan hotel, but still a little high. One negative-there was no bottled water offered in the room (either for free or for sale) or a machine in the hotel to buy soda, etc. When we got back late in the evening we asked where in the hotel we could get some water and we were told we could go to the hotel across the street and buy water. We thought that was strange. You can walk to and over the Brooklyn Bridge from the hotel which you should do if you have time. I would definitely stay in this hotel again and would recommend it.
June 15, 2013
Rated 5.0 out of 5.0 by BigOP Unexpectedly Pleasant
Very Comfortable Bed, Great Accommodations and Unexpectedly Pleasant and Delightful Lodging Experience.
June 14, 2013
Rated 5.0 out of 5.0 by William15 Awesome Hotel
Great service, manager said hello really cool rooms, great price for this area!
June 14, 2013
Rated 5.0 out of 5.0 by Kathy1974 Will be back!
First time in this hotel. There five nights, and felt like family when we left. The staff was amazingly friendly and helpful, particularly, Meghan and Yullie (?) at the front desk. I was very sick on the second day and the final day of our stay. The staff was helpful in directing us to a hospital and pharmacy. We did not need the hospital after all. On the last day, I was too ill to travel, so they permitted us to have a late checkout. I was much better by the time we left. They made sure we had cold bottles of water for the drive. I wanted to hug each of them goodbye! The place seemed to stay busy. Lots of people checking in.
Our room was too small, but the design was creative and fresh. The room was sunny and cheerful. There was not an accessible room when we checked in, but they showed us one prior to departure. We will request it next time.
There is a sports bar/restaurant connected to the lobby. It is OK in a pinch. There were no obvious Brooklyn style restaurants on the hotel street. The location was convenient. Parking (two blocks away) was secure; it is not owned by the hotel. Although we did not use it, there is a valet service.Despite these minor inconveniences, We will definitely return to this hotel!
June 10, 2013
Rated 5.0 out of 5.0 by sarahfrnch exemplary service
I just stayed one night prior to boarding the Cunard cruise ship queen Mary, and had such a lot of luggage, and an elderly husband with me and so many needs, with a cut on his arm, and and requirements, extra printing paper, pizza delivered to the roof top, a run to the bar for angostora bitters, a run to the shops for cococaonut water, 99 degrees F. etc. etc and the STAFF WAS ROCK STAR VIP THE HIGHEST SERVICE! calling cabs, , making them wait,,,especially,,,i can't remember his name! oh god! he helped me return the car and everything! young black man who doubles as a handy man outside of the hotel.. A GENTLEMAN . A warm trusty soul. outstanding.
June 9, 2013
Rated 4.0 out of 5.0 by PhilfromUK Brand new hotel and very nice boutique style room and bathroom
We stayed for 4 nights at the end of May and really enjoyed our stay, hotel staff very helpful and whilst the room was small, it was large by Brookyln And New York standard. We would definitely recommend this hotel as the price is also very reasonable.
It's very close to the subway and 15 mins to Manhattan.
June 8, 2013
Rated 5.0 out of 5.0 by CarmenD Affordable convenience, comfort and style
Okay, so maybe I'm biased because I lived in this neighborhood for ten years before relocating. I love the convenience and accessibility of Downtown Brooklyn! I often travel back to my old nabe to visit friends, business trips or just need a dose of home. I used to use a web service to find housing in the area but they have recently adopted an exhaustive invasion of privacy booking practice for customers, which has resulted in my refusal to use that service ever again. I was so happy to find clean, modern and affordable hotel options in my favorite NYC neighborhood with all the services I need (such as Wifi) PLUS services I want (gym, lounge, lobby restaurant). I loved, loved, loved this hotel!
June 8, 2013
Rated 5.0 out of 5.0 by browngirldoesbeauty Beautiful Boutique Property in Brooklyn
Beautiful property, with amazing murals and room design. It's located steps from the subway, and the location is clean, safe and tucked away. The staff is always accomodating, and very informative. I stay here everytime I travel to Brooklyn.
If you stay in the summer, book the room with the terrace; the best room in the hotel.
June 6, 2013
Rated 3.0 out of 5.0 by DDub Pretty Decent
The overall experience was pretty good. However, there was a lot of construction going on in the area (not the hotel's fault) and it was really noisy. I could hear people leaving the club across the street late at night and it seemed like people were throwing trash loudly into the trash can outside in the street all night long. My friend and I were on the 14th floor by the way, ha!
Also, the maid service came at odd hours (during the late afternoon while we were in the room). I had to request a change of towels on one of the days because the maid service did not come in on one of the days.
If you would like a nice, quiet place to stay then I would choose somewhere else. Although I'm not sure what the usual noise level is like for hotels in New York City. I wore headphones and listened to music to fall asleep.
The hotel was really nicely laid out and decorated. It was very modern and hip.
Overall it is a good value. Affordable and pretty close to a lot of subway lines. Also, free WIFI!
June 5, 2013
Rated 5.0 out of 5.0 by Skandtc Great location, king.suite was fantastic, comfy bed and pocket doors!
Location is great, yards away from the 2/3 line, easy trip to Manhattan or mid-Brooklyn. Lots of cool restaurants and shopping nearby. King suite was worth the price, huge bathroom, sitting room with pocket doors to bedroom. Comfy bed and good lighting. Soundproofing could be improved between rooms, but only a problem if neighbor is throwing a big all night party (only one night out of three). Only downside, bar/restaurant was dark and service not great.
May 26, 2013
Rated 4.0 out of 5.0 by Skandtc Great location, comfortable bed, great suite
We had king suite on 18th floor. Loud all night party Friday night in adjoining suite was only downside. Could use better sound proofing. Otherwise, we loved it. Large bathroom with lots of fluffy towels and high- end bath products., Great bedroom, comfy bed clothes, cool pocket doors to living area. Fantastic location close to public transportation. Close to shopping and restaurants.. Hotel restaurant was so- so for breakfast.
May 25, 2013
Rated 5.0 out of 5.0 by Bravo123 Fantastic Staff and Service
Great for the price. Close and walking distance to everything. Looks like the hotel is maintained and ran perfectly. Very helpful and polite staff. I did enjoy my stay.
May 23, 2013
Rated 4.0 out of 5.0 by Jenisse Good value
Traveling with my husband for a concert at Webster. First time in Indigo and in Brooklyn. The experience was very good. The staff at the hotel's front desk and restaurant was helpful and willing to help. I would come back again.
May 17, 2013
Rated 2.0 out of 5.0 by Springtime69 Disappointed
Let me start by saying at least the staff was friendly. My room was so smal, I felt like I spent the night in my closet. I thought the hotel had parking since on their website it indicated that it would be $30.00 a night, but come to find out, that was the rate for the parking lot around the corner which actually charged $40.00 because I had a truck. So lets just say, I wouldn't stay here again.
May 9, 2013
Rated 5.0 out of 5.0 by ScottishGirl Perfect Location for my trip
I recently stayed at the hotel for a long weekend, while in town from Scotland attending my friends' wedding. Before my arrival I already knew it would be a great weekend because I was impressed by the hotel from the outset. I emailed in advance of arrival to explain we would be in town for a wedding and to make sure there was the facilities we needed in the room for getting ready and was given a complimentary upgrade to a king room to ensure we had enough space. When my friends arrived the next day they were also given a complimentary upgrade to a room with a balcony.
When I arrived the staff were friendly and attentive at check-in, and also throughout the stay.
The location of the hotel was excellent for the purpose of our trip; within walking distance of 3 of the wedding locations and a quick trip on the subway from Jay St for the fourth. It was actually so close to the Church (same street) the bride chose that hotel to dress prior to the wedding ceremony after having seen the size of the king rooms.
The room was excellent; a king sized bed, 2 closets and additional drawer space, with a massive bathroom and walk in shower, and lots of floor space to get ready for the wedding in complete comfort.
There were only two down sides. Firstly, I didn't like the pillows, they weren't comfortable for me and left me with a sore neck for the whole weekend because of how heavy they were (my guest actually liked the pillows). Secondly, the shower was a bit on the hot side one morning. It sounds silly to complain about having hot water, but the water was so hot that I scalded myself. It just would not cool down (it was either scalding hot water or turning the shower off completely) but as the wedding was starting within the hour I had to just take it. This was the only time the water was too hot, and neither of these down sides in any way left me with a negative view of the hotel.
All in all, I had a perfect time in New York for my friends' wedding and the hotel only enhanced this. I would definitely stay here again and wouldn't have any hesitation in recommending the hotel to friends.
Thanks for giving us a fabulous stay.
May 9, 2013
Rated 5.0 out of 5.0 by DumboDan Quick Stay
I only got to spend around 10 hours in the hotel, so basically sleeping and getting ready to head down to the office.
However, when I usually come up for business the hotel I previously stayed in was further away and nowhere near as well appointed. The cost was a bit higher here, but I also didn't book much in advance.
Bottom line, if possible I will book here every month when I come to Dumbo for work. (It's a nice 20 minute, downhill walk and half of it is through the park!)
May 1, 2013
Rated 4.0 out of 5.0 by midwest02 loved it !!!!!
this place is a great experience for those wanting to visit the city and not feeling like doing all the tourist spots. the staff will be able to help you find some of the off the beaten path places where is fun to interact with all the locals. very close to subway. the rooms are small but clean quiet and comfortable. would stay here again in a heartbeat and hopefully will!! special shout out to Allen the bartender and all the staff for your great hospitality.
April 14, 2013
Rated 4.0 out of 5.0 by AlexaK Comfort, clean and convenient
- private stay, not commercial, more personal , which I really like about Indigo
- room was perfect space, super comfortable bed and also the bathroom was perfect
- always very clean afetr coming back in the evenings which is very convenient
- must say the bed was very comfortable and very nice to have many big comfortable pillows
- WIFI worked very well
- coffee available to brew yourself
- very nice and friendly staff
- the little rooftopn is by the way quite nice with great view
- enough space to hang your clothing
Great STAY !!!!!!
Only one small point:
minibar was not filled. For me would be only necessary water and orange juice for in the morning.
April 10, 2013
Rated 1.0 out of 5.0 by CraigSol No Hot Water
I stayed at this property twice and both occasions, there was no hot water and when asked staff at the front desk they told me to let it run. I ran the water for 15-minutes with no results.
If you do not care about your hygiene than this place is for you!!!
April 8, 2013
Rated 5.0 out of 5.0 by mlzs excellent
beautiful, spotless room. Comfortable bed and pillows. Could not hear any noise. nice size tv. excellent staff. good location. safe area. modern chic design. Thanks for great visit.
April 1, 2013
Rated 1.0 out of 5.0 by jerdawa1 Terrible Place and Staff
So what were the ".........due to irrelevant or inappropriate content." in my review that you couldn't post it? Just a bad review you are trying to delete? Staff is unprofessional. Get some people trained in the 'hospitality' business.
Alan, the bar tender in the Brew House was the only positive in my stay at this place!
March 31, 2013
Rated 4.0 out of 5.0 by Bizclass Clean, minimalist, comfortable
Charming hotel. Very clean and modern design. Rooms are a cramped, however that might be normal by NYC standards. Staff is friendly and helpful. However, hotels lacks major animities such as complementary bottled water, restaurant (under construction), and pool. Beds are comfortable yet firm. Furniture is modern and setup is minimalist.
On a business trip, I would certainly stay there again.
March 12, 2013
Rated 5.0 out of 5.0 by Tomme Two time visitor in 2013
When working in the greater NYC area, I look to Brooklyn for my hotel stays. Have been to this location twice. Staff have always been polite & friendly and even humorous about my evening plans. While my first stay had a king bed, the room intself was very small with the desk not in the same space as the TV. The bed and shower were great.
My second stay put me in a bigger room with two beds. Very comfortable with interesting views of the area. Bathroom great again.
I love staying here because it is right next to downtown Brooklyn and it is a short walk to most dining and attractions. Price has been great as well.
My only concerns are the neighborhood and the parking, but I realize what the changes occuring in your neighborhood and that parking will always be an issue in Brooklyn. With your first rate staff and cool rooms, I consider this location a must when staying in Brooklyn especially on business.
March 10, 2013
Rated 4.0 out of 5.0 by Theodolite Lovely staff
We enjoyed our stay at the hotel. Very modern looking and clean....except for some cat hair on the bed covers which ended up on my clothing.
March 10, 2013
Rated 5.0 out of 5.0 by Maldonado Great Experience
Myself being a born and raised New Yorker whom was born in the Bronx and lived most of my life in Brooklyn (blocks away from Williamsburg Bridge), I made a two night reservation at the Indigo Hotel.
It was a very well maintained hotel. Cleanliness was obvious a plus, as well as great service from the staff. The room was refreshing, beds were super comfortable, and what topped it off was how quiet it was at night even having the high traffic of Atlantic Ave.
Even coming back to the hotel at 1:40am on monday the 4th from the Swedish House Mafia concert, the staff at the lobby/front desk were very inviting and not just around unlike other places i have stayed. This overall made my three day/two night stay back in my home city the best experience I have had since the last time I visited NYC (2003)
This hotel is a go to place for me next year to bring my wife and two kids next year for a week get-away. Though my package came with a pizza and a bottle of soda per night i should of ordered it for the staff to enjoy but kept forgetting unfortunatelly.
My brother and I, highly recommend this hotel for anyone looking to be in a great area to wake up to and be close to lots of shopping and of course the subway.
Thanks alot to the staff at Hotel Indigo in Brooklyn, NY for the welcoming experience.
By the way, anyone staying there should take a short walk down to The Smoke Joint for some of the best smoked brisket and other foods as seen on Guy Fieri's tripple-d on food network, you wont regret it :)
March 7, 2013
Rated 4.0 out of 5.0 by CathyLB Nice place to sleep...
This is a nice boutique hotel; the rooms are small but nice. The area is just so so. One thing I discovered staying there a 2nd time is their rooms have closets that are different sizes. The first time I stayed, I complained about the size of the closet being so small, I didn't have anywhere to hang long clothes; this time I had a large one. NOW, we know... Definitely would recommend staying there if you don't want to spend very much time in your room; the rooms with a single queen/king bed are small; at least the rooms I had both times I stayed there.
March 2, 2013
Rated 1.0 out of 5.0 by BrooklynTRAVELER DISGRACEFUL STAFF at THIS Hotel
First, I wanted to say that the hotel is becoming the worst hotel in the area. I stayed here several times, and now it is just a run-down JUNK - and this is very noticeable from the attitude of the staff.
There are like 3-staff running the hotel. There are mice droppings all over the corner of the hallways, and when I point it out to the hotel manager - she told me that it was from SANDY!!! REALLY???
RAT droppings ALL THE WAY UP TO THE 17th FLOOR IS DUE TO SANDY??
if you don't believe me, look online and see the booking price for rooms: before they use to charge in the $200 range, but now i it less than $90....this is to attract you to the RAT infested hotel.
The hotel manager is the worst person ever to deal with. They put 3 charges on my credit card, and said it would be remove after I checked out - but the charges did not. When i called and ask to speak with the hotel manager -- they told me that IT IS NOT THEIR PROBLEM!!
For a few dollar more, I would use the hotel across the road from this hotel and avoid dealing with the very disrespectful manager at this hotel.
March 1, 2013