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Rated 4.3 out of 5 by 448 reviewers.
Rated 3.0 out of 5.0 by Going backwards! This was our third stay dating back to the reopening of this hotel as a Hotel Indigo and unless things change it will be our last. The hotel has so much potential given the beautiful and historic neighborhood that it is located in and its access to great restaurants and Lake Shore Drive. The problem is that the décor is getting worn out including bubbling of the laminate floor, holes in the curtain sheers and an overall tired appearance of the painted walls and doors. Additionally, we had to ask twice for a broken shower head to be replaced and the bed linens, pillows and towels are sub-grade for a hotel of this type and price. October 17, 2014
Rated 3.0 out of 5.0 by Pillows and shower heads Pillows must have been 20 years old. Shower head came off when we adjusted it. Had a friend in another room with the same issues. October 16, 2014
Rated 4.0 out of 5.0 by Room met business expectations - bed was fine. The bathroom is kind of small Great hotel for a short stay - basically for business. Many places are within walking distance. October 15, 2014
Rated 5.0 out of 5.0 by Great experience! This is an awesome boutique hotel located in the Old Town neighborhood. It is a very nice area and we (two women) felt safe waking it day and night. The location is close to the red line subway (two blocks away) and several buses. Lake Shore Dr/Michigan Avenue is within walking distance. The hotel looks very hip and cool with a nice bar and sitting area upon entering. The front desk staff was friendly and very extremely helpful from the moment of arrival. They answered questions and provided travel information on a daily basis – both day and night with patience and smiles on faces. The doorman and security staff were equally helpful. The room was clean, quiet, spacious with beds that sit high off the floor which was a nice change. . The only thing really missed was the lack of a refrigerator and/or microwave in the room. Outside of that this was a perfect visit and I would stay at this hotel again. October 14, 2014
Rated 5.0 out of 5.0 by Excellent Location! I was pleasantly surprised by this boutique hotel! The room was spacious and bright. We had an amazing view of the Lake from our room. Better than the hotels downtown. The decor was bright and airy. We were in walking distance to several hot spots. I will definately return and recommend! October 13, 2014
Rated 5.0 out of 5.0 by October Visit really nice Great Hotel, nice location, a bit noisy, but tolerable October 13, 2014
Rated 5.0 out of 5.0 by Very Nice Stay Good rooms, TV was a bit far from the bed. and not enough outlets near the bed for charging phones and laptop. They had outlets just clear across the room near the TV.. October 12, 2014
Rated 4.0 out of 5.0 by Pleasant Experience My visit to Hotel Indigo was very enjoyable. The neighborhood is upscale and bustling with activity. My complete surprise was the comfort of the mattress and bed linens. With an aging body, the support was a welcome amenity. I brought my granddaughter to Chicago as a gift for her 13th birthday. This was her first stay in a boutique hotel and she was excited about the experience. Indigo staff was delightful, helpful and always accommodating. Overall, this was a very nice experience. October 11, 2014
Rated 5.0 out of 5.0 by Fabulous service My son went to Chicago for a college intrview and I did not have any recomendations for hotels so I selected the property closest to his meeting. I found Indigo on the internet and was pleasently surprised by the fair pricing. When my son arrived he was treatedwnderfully. in fact his flight was cancelled on the day he was scheduled to come home. i called the front desk and asked if he couls stay anotgher night. The Indego rep was so nice and kind. She assurede he couls stay at the same rate and even gave him mrecomendations for sightseeing and diner. She atold me that she wouldf "take care of my son". How refreshing and reassuring was that. Wonderful stay.Next trip to Chitown will be ant INDIGO! October 10, 2014
Rated 5.0 out of 5.0 by review everything was great and the staff was very friendly. I even got a free beer as an amenity October 10, 2014
Rated 4.0 out of 5.0 by Cute and Affordable Gold Coast Hotel I would recommend this hotel for someone who is looking for value as well as proximity to Chicago's Mag Mile. October 9, 2014
Rated 5.0 out of 5.0 by Customer service excellent love the attention they offer to detail for ANYTHING I needed! Love it!!! October 8, 2014
Rated 5.0 out of 5.0 by A Gem in North Downtown This was my first time in a Hotel Indigo and it wont be the last. Noce, boutique feel, friendly staff (particularly Maryann at the Bar), and excellent location just north of Rush Street. As my business was north of downtown the locations couldnt have been more convenient. I look forwqard to my next stay here. October 8, 2014
Rated 4.0 out of 5.0 by location Great location and staff. However some oddities in run such as no ledges in shower for bath products and no tub. Also bedside lamps had no additional plugs. October 7, 2014
Rated 5.0 out of 5.0 by Great Room Excellant for my family. Beds were very comforable. TV limited and slow change of channels but we did not come to watch TV. Bathroom was excellant but we wife would have liked more privacy for changing cloths. Towels and toiletries were excellant. Room was plesently decorated and we all liked the bright paint colors. My sisters has a few issues but their stay was longer. October 5, 2014
Rated 5.0 out of 5.0 by quaint and inviting it was a lovely hotel and super comfortable! i love everything about it! October 2, 2014
Rated 5.0 out of 5.0 by Happy Traveler Clean, comfortable and well located. Very helpful staff and good customer service October 2, 2014
Rated 4.0 out of 5.0 by Nice hotel The only thing that may make me think twice about staying here again is that it is a pet friendly hotel. I have a dog and love pets but do not like to have pets where I sleep. We had to pass by the cleaning supply room and the smell of animal waste from there was quite noticeable since the doors to it were left open. The room itself was clean and did not have any animal odors, but the thought of fleas were always in the back of my mind. This is probably why they have laminate floors in the room. Again I did not have any problems with my room cleanliness or bugs of any kind, I'm just not a pet in my bedroom kind of person. Other than that, my wife and I liked the Hotel Indigo. Great location. Close to the subway, market , drugstore and one street away from great restaurants (State St.), Staff was great. I recommend prepaying for the breakfast. It was an actual breakfast instead of a continental buffet. October 1, 2014
Rated 4.0 out of 5.0 by Great Time The staff was very friendly and accommodating staff. The morning we left, our server didn't hesitate to make sure we were taken care of with out breakfast beverage request. September 29, 2014
Rated 5.0 out of 5.0 by Best bet Very impressed with the professionalism, excellent service, cleanliness and size of the room. Not that far from downtown area, and an abundance of restaurants and bars to relax late night. First choice when I am visiting. September 29, 2014
Rated 4.0 out of 5.0 by business travel overall a good experience and very convenient to shops and restaurants September 29, 2014
Rated 4.0 out of 5.0 by Great stay for business overnight This hotel is located in a great distrcit of Chicago with resturaunts, pubs and shopping all in walking distance. It was a great spot to stay at for me while on business and recommend others take advantage if in the area. September 26, 2014
Rated 3.0 out of 5.0 by Pricey but nice The room was VERY small but since we were not spending much time there, it was adequate. It was VERY expensive for the size though. The room was very clean and tidy, but the mattress was really uncomfortable and hard; pillows lumpy. The location can not be beat; we walked everywhere we wanted and needed to be. Very clean, quiet, safe neighborhood. The valet service next door returned our car damaged in the front bumper. The car was only five days old so we know that it was a new dent in the front bumper. September 25, 2014
Rated 4.0 out of 5.0 by A very pleasant weekend I loved the bright colors of the walls and paintings. The room was very clean and comfortable. It is a very nice neighborhood and we found great eating places within walking distance. September 25, 2014
Rated 5.0 out of 5.0 by Over Priced Room The room was over priced but the staff was awesome. September 25, 2014
Rated 4.0 out of 5.0 by rooms and coffee The rooms were clean and comfy but on the small side. I would like to suggest you upgrade the coffee in the rooms and in your caf� as we didn't care for it at all. Other than that everything was wonderful, the staff made our stay very welcoming and tended to our needs. The bed was very, very comfortable so had a good nights sleep. Would recommend this hotel to friends and family. September 24, 2014
Rated 5.0 out of 5.0 Nice and charming place I had nice and relaxing stay at the hotel and planning to go back the next time I'm in town. All staff members were helpful and very professional. Nothing bad to say about this hotel. September 18, 2014
Rated 4.0 out of 5.0 by HVAC Noise High AC fan noise that ran all of the time. Other that that much better that the City Suites I had been using. Could use a night light for the bathroom Tks September 17, 2014
Rated 4.0 out of 5.0 by Great Boutique Hotel Hotel Indigo is a great boutique hotel in a perfect location for shopping, restaurants, and bars. Hotel staff went above and beyond - very friendly and helpful. There is a "smell" in the hotel that is not very pleasant, pillows were very uncomfortable and heating/air unit was very loud. But I still highly recommend this hotel based on location and cost. September 16, 2014
Rated 4.0 out of 5.0 by Great Location Great location, and it was easy to valet my car. I had to double check the room I was getting upon check-in, noting that I had booked a different room than what I was given, but that was corrected quickly. Bathroom shower didn't have a light directly above, so lighting was a little low, but the King bedroom I received was great. I would definitely stay again. September 16, 2014
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