Rated 4.0 out of 5 by 443
Rated 4.0 out of 5.0 by BenG Nice hotel for your downtown Chicago stay
I stayed at the Avenue Crowne Plaza while attending a week-long conference. My room was comfortable, clean & quiet except for the occasional sirens due to ambulances going to hospitals around the corner. Fitness room was excellent! Lots of modern equipment for those like myself that try to exercise on the road. Location is near or within a short cab ride of anything you could want to do. Staff was extremely helpful when needed. About the only thing lacking was the breakfast buffet. Not a lot of options for $17.50. Would like to at least seen made-to-order omlettes and/or freshly made waffles or pancakes. The penthouse dining area did have awesome views of the city though.
October 10, 2012
Rated 5.0 out of 5.0 by senorpedro Great weekend in Chicago
Everything during our stay here was terrific. We greatly appreciated the upgraded room. Our room was excellent and the staff attentive. We'll definitely return next time we're looking for a week-end excape.
October 10, 2012
Rated 4.0 out of 5.0 by mzell0419 Great location
Crowne Plaza was a great value for downtown Chicago, especially during Ryder Cup weekend. It's location is right off Michigan Ave about 3 blocks south of Water Tower Place, so everything on the Magnificent Mile is easily within walking distance. In house restaurant, Elephant & Castle, was a nice spot to enjoy dinner after a long day.
October 8, 2012
Rated 4.0 out of 5.0 by ae0611 Chicago stay
Get location and large split room, great view of Chicago skyline.
October 7, 2012
Rated 5.0 out of 5.0 by xanthia27 Amazingly comfortable!
My husband and I had wonderful service from the time we walked into their door! I was greeted as a Priority Club Member for the first time...seems like everyone forgets to make you feel special when you are loyal to staying with them... but not here!!! The room was so very comfortable as well as the pillows. It was in a wonderful location as well making it easy to get around to all the fun activities downtown! I would stay here again in a heart beat! Thanks to all the staff for being kind.
September 30, 2012
Rated 5.0 out of 5.0 by Douglas19 Good to work with
I was very pleased with how the staff worked with us regarding check-out times and cancellation policies. With my husband in the hospital, and the time when he would be released in question, the staff was very accommodating in working with us at the last minute.
September 28, 2012
Rated 5.0 out of 5.0 by steve07 Crowne Plaza
This hotel was an A+++ experience. The room was by far the largest I've stayed at on Michigan Ave and the staff was helpful and friendly. I will most definately stay here again.
September 28, 2012
Rated 3.0 out of 5.0 by 325XI bed was delightful and location was ideal! Service was excellent!
However, the room was extremely small, unable to move due to the large desk. the Tv was inadequate since some of the channels were fuzzy and the air conditioning was very noisy, had to turn it of during the night to sleep!
September 27, 2012
Rated 3.0 out of 5.0 by Peejay Room for improvement
Whilst we had a plesant stay, we wish to bring to attention some of the problems we encountered and hope they will be resolved for the comfort of future guests.
Upon arrive for check-in, there was no assistance available or provided for our baggage.
I am a priority club member and was given a welcome pack which contained only one bottle of water, whereas the room was booked for two people. We feel that the hotel should have been flexible enough to issue two bottles.
At breakfast, the waiter was more interested in letting us know that the tip has not been included rather than attending to our needs.
At the time of booking this hotel, we were informed by priority club that we should contact the hotel urgently by phone or e-mail the hotel revenue manager. As we did not have access to a phone, we e-mailed the person concerned, however our e-mail was not responed to, instead we received a reminder from priority club to contact the hotel again.
September 26, 2012
Rated 5.0 out of 5.0 by danny1953 Great location.
great location for bussiness and tourist. Within walking distance from most of the MUST attractions. Nice and helpful staff. Had great time in the hotel and will surely choose it again on my next trip to Chicago
September 25, 2012
Rated 5.0 out of 5.0 by Cowgirl Excellent customer service and housekeeping
I checked in for a 5 night stay at about 11:30pm after a long day of flying. I noticed an odor in the room and some hair in the bathtub but was too tired to address it. The next morning, when asked how my stay was so far, I mentioned it to the front desk staff, who immediately apologized and insisted I move to a new room - which was very clean a had a better view! For the next couple of days, I was also so impressed with the care of the housekeeping staff, who would do little extra things like straighten my shoes and put my toiletries on a washcloth. Such nice touches!
September 24, 2012
Rated 4.0 out of 5.0 by Roadtripper12 Superior staff
Every staff member we came in contact with went out of his or her way to provide excellent service. I was most impressed with the concierges.
September 3, 2012
Rated 3.0 out of 5.0 by JB1234 Great location
While having a great location and excellent staff the rooms are small, very dark even with the drapes open, and the TV reception is the worst of any hotel I've ever stayed at. Pool is small and no hot tub. The HVAC system sounded like the "EL" was running by my room. For a Crowne Plaza I was somewhat disappointed.
September 2, 2012
Rated 4.0 out of 5.0 by NMHvisitor Excellent staff
We used to stay here frequently several years ago, before it became a Crowne Plaza. Since then, the entire hotel has been renovated, and it has changed affiliations twice. However, much of the staff remains - and continues to offer consistently good service, going out of their way to ensure guest needs are met. While the in-hotel facilities are somewhat limited, and the room sizes vary considerably, they've always delivered what is promised and any surprises are good ones. Given the wide variety of dining and entertainment options in the area, the limited facilities in the hotel are not a drawback - and the room comfort (especially in the larger rooms) and staff quality make it a good choice for stays on the Mag Mile.
August 31, 2012
Rated 4.0 out of 5.0 by Michael24 Extremely helpful staff and great location
My wife and I stayed here while spending the weekend shopping and enjoying the area. It is in the perfect location and in walking distance to everything we wanted to do and see. The staff brought us bottled water after checking in and were helpful with checkout and retreiving our car from the valet parking. We also received a complimentary upgrade of our room - which was a very pleasant surprise.
The ONLY negative was that a passenger elevator was down, but the hotel handled this marvelously by greeting guests on their floor and escorting them to the service elevator.
August 28, 2012
Rated 5.0 out of 5.0 by Cs21 Great location, nice place
We really enjoyed our stay here, it was right in the middle of lots of attractions and shopping and was so nice to have a convenient "home base".
August 24, 2012
Rated 5.0 out of 5.0 by bootsie1974 Wonderful Location and Comfortable Bed!
I stayed at this hotel and I had a wonderful experience! It was a great location!! Able to walk everywhere I wanted or to grab a cab if I wanted to travel by taxi. The beds were really comfortable and the pillows were out of this world! I slept VERY comfortably and the room was very clean! I would stay here again in a heartbeat! :)
August 22, 2012
Rated 5.0 out of 5.0 by martha Great location, nice sized room
This is a great central location if you want to be on Michigan Ave. Not much of a lobby, but the rooms were comfortable and a nice size. Great view of the city from the rooftop pool. Check in was quick and everyone was helpful. The Irish Pub attached was good. Would definitely recommend.
August 19, 2012
Rated 5.0 out of 5.0 by Guffin Excellent Place to Stay
Our room was spacious and nicely decorated. The bed was amazingly comfortable: mattress, sheets, pillows! Zero complaints. The English pub bar and restaurant on the main floor had all the right choices for me. The location is superior for shopping, the Art Institute, and dining. Parking is expensive in Streeterville but very convenient. You will be making a good decision if you book here.
August 16, 2012
Rated 5.0 out of 5.0 by Delta Love the location
I have stayed at this location many times and I love the convenience of being steps away from Michigan Ave. The property under Crowne Plaza has been upgraded and is very nice.
I will stay here again and again.
August 13, 2012
Rated 3.0 out of 5.0 by MIke41 Great Location!
Decent hotel in a great location. Lobby is very small and uninviting. Hotel common areas seems a bit dated and one elevator was not working causing long delays to get to the room. Suite was excellent and the bed was very comfortable.
August 10, 2012
Rated 4.0 out of 5.0 by Petie Good Hotel, Convenient Location
Check in was delayed for a couple of hours since we arrived around mid morning which was understandable and check in was quick and efficient as was check out.
The room was very comfortable, spacious and well appointed, the bathroom was clean and well lit ,housekeeping was very efficient and the room was very well maintained. Internet access was quick and efficient.
The selections on the breakfast buffet were not really up to the normal standard of Crowne Plaza but the service by the staff was very friendly, attentive and first rate.
The pub restaurant has a lively atmosphere with good service and menu - a winner.
The location of the hotel is excellent with very easy walking access to all the main areas of interest.
August 10, 2012
Rated 5.0 out of 5.0 by SusieQ253 Great location and great room.
We stayed at Chicago Magnificent Mile for four days. The staff were friendly and helpful, room was very comfortable and excellent value for money. Location is great.
August 8, 2012
Rated 3.0 out of 5.0 by travelingharts39 Not very impressed overall!
Our room was ok, but the shower pressure was awful! The pool was small and usually very busy, which is understandable, but it was not well kept - there were towels and drink glasses all over the few times we were there. Housekeeping did not do a good job cleaning our room, the sky lounge breakfast was $19/person for what I considered a continental breakfast with a couple hot items-I was really disappointed to spend that much for such poor quality food and service. We also ate at the elephant castle restaurant and had very poor service! I would not recommend this hotel. Furthermore, after submitting a review on tripadvisor, I realzed that the hotel manager responds to every review - which just made me realize there were several average or below reviews that all had similar reply comments - mostly starting with "I was unaware of" or "this is not typical" or "most customers don't complain about" and then the sentence is completed with whatever the complaint was. Hopefully this review goes to somebody besides the hotel manager for this location.
August 7, 2012
Rated 5.0 out of 5.0 by McAlister5 Family visit to Chicago for baseball & shopping!
This hotel is in an excellent location! We were there for 3 nights, stayed on the 17th floor, and the room was quite comfortable. Be sure to tell the concierge if you plan on going to Bubba Gump's for dinner, he has a free appetizer coupon - the artichoke spinach dip was fabulous! We also recommend dinner at Ditka's, it is pricey (about $50/person), but it;s 5 star service and food! The best steak in town as recommended by the sales guy at the Cubs Store at Wrigley Field, and he was right!
August 5, 2012
Rated 5.0 out of 5.0 by ncmayer01 Great View and atmosphere
This hotel was a great place to stay for the value. The bed was amazing and the decor was really nice. The restaurant there had great food as well. The staff was really on their game when we stayed there.
August 2, 2012
Rated 3.0 out of 5.0 by ChrisfromNC Just OK
This hotel is ok. The price is about what you expect in that area of Chicago. I was disappointed that I made a special medical request for a mini-fridge in the room to 4 people over the course of the 2 weeks before we arrived and was told 4 times that it would be taken care of, and it wasn't until we showed up at the hotel and asked for it.
July 31, 2012
Rated 5.0 out of 5.0 by VIEL COMODIDAD,CONFORT Y BUENA UBICACION.
LA CADENA DE HOTELES DE USTEDES TIENEN EXCELENTES UBICACIONES ADEMAS DE TENER COMODIDAD Y CONFORT EN SUS HABITACIONES.
July 31, 2012
Rated 5.0 out of 5.0 by Renee Great service and rooms were clean
We were very happy with our stay. Everyone was very pleasant and helpful.
July 26, 2012
Rated 4.0 out of 5.0 by Doctor comfortable bed and helpful staff
I stayed over for total of 5 nights, the check in was like a breath very fast indeed with a nice welcoming gift and a complimentary internet wifi access, room was comfortable particularly the beds, illumination was abit low more of a romantic style and the TV was nice.
onthe otherhand, the bathroom was alittle bit small in size.
Overall, I did enjoy the stay, the service and the location.
July 26, 2012