Rated 4.2 out of 5 by 233
Rated 3.0 out of 5.0 by MJsoutheast nice hotel, but loud
Overall, it's great that this hotel was restored. The "beach" atmosphere doesn't really fit a nice older building in downtown Dallas, but whatever.
The prices are good. The location is great for downtown. However, there needs to be some consideration for downtown noise. Even high up, you can hear everything on the street.
The food at the bar, for some reason, is TERRIFIC.
The elevators in this building are really loud, and you can hear them all night. Also, they are really fast once you get one, but for some reason, it takes forever when you are waiting for one to arrive.
September 27, 2014
Rated 2.0 out of 5.0 by MandM_man Poor Experience for Highly Recommended Place
As a Gold Elite member, I have come to expect a certain level of service and stay experience at IHG properties. However, I was disappointed with my recent stay at the Hotel Indigo Dallas Downtown.
The property did not honor a negotiated corporate rate. I paid nearly 30% more than the negotiated rate. Secondly, the air conditioning in the room performed poorly. It never got to a point of comfort that I would have preferred. The last and most offending thing was this morning at breakfast. I sat at my table for approximately 7-10 minutes and I was not acknowledged. This for me is completely unacceptable service. I am aware that there were several tables being served but that does not excuse staff from acknowledging a guest's presence.
I made the on-duty management personnel aware of my concerns and they were quite apologetic. I received a call from the GM and was offered both immediately monetary compensation as well as future perks. I graciously received them but I did say to them that I would probably not return to that property in the immediate near future.
September 25, 2014
Rated 4.0 out of 5.0 by OH1227 Not bad
Stayed for one night in a Queen standard. Room was very clean and the bed was comfortable although fairly short. Their furniture is a bit out of date however. Very small, old model TV with a remote that lacked a back casing.
September 24, 2014