Rated 3.3 out of 5 by 197
Rated 3.0 out of 5.0 by AMSV Average Hotel
I really expected more from a Crown Plaza Hotel. Hotel has a funny/old smell in the lobby. Rooms are good and clean. Pool is tiny. I hated breakfast, I stayed there for 11 days and was the same one day after day. I give it 3 stars not a big deal.
August 6, 2014
Rated 5.0 out of 5.0 by jc3141 Great staff
I was extremely pleased with my recent stay. They had great quality room service and breakfast, but more importantly, one staff member, Aaron, was easily the most helpful and friendly employee of any hotel I've ever been to. I will definitely be staying here again.
August 5, 2014
Rated 5.0 out of 5.0 loved it
room was great, did feel a bit damped, but could just be age, not really a concern, overall wonderful!
July 30, 2014
Rated 3.0 out of 5.0 by John..1817 Balcony view all cracked up!!!
See photo. Not what I was expecting from the Crowne Plaza!
My money for the "balcony view" was refunded but really, didn't someone note the damage and inform the front desk to NOT assign this room.
July 28, 2014
Rated 5.0 out of 5.0 by AL10d Great location
We are senior citizens who took two of our grand kids, ages 12 & 15, to visit the Perot Museum of Nature & Science. The hotel shuttle service, room accommodations, front desk service, restaurant food, swimming pool, were all excellent. The hotel is located near shops and several good restaurants that are walking distance.
July 26, 2014
Rated 2.0 out of 5.0 by Bazza63 Crowne Plaza Experienced
Having stayed at many Crowne Plaza Hotels around the world, particularly Asia, Downtown Dallas did not measure up to my minimum expectations
July 22, 2014
Rated 4.0 out of 5.0 by klsommers12 clean room
Overall good stay. Was disappointed with not being checked in on time.
July 22, 2014
Rated 4.0 out of 5.0 by surveyistoolongjeez Average overall
Property needs updating, but suspect pricing and value reflect that. Poor service and poor food in the bar. A/C not working properly in room. Excellent front desk staff, efficient check-in and -out.
July 21, 2014
Rated 3.0 out of 5.0 good location
great location. needs a lot of up dating and cleaning. most of the staff was great. don't go to the bar either you wont get served or you will see a bar tender whom cant control her self
July 19, 2014
Rated 5.0 out of 5.0 by Ms Mar Fine Hotel In Downtown Dallas
I don't know why this hotel got such a low rating! I stayed 4 nights with a large group and thought it was very nice!
Service was very good and willing to solve any problems.
I admit the restaurant was not my "cup of tea", but I'm sure others would find it fine as far as choices, quantity and cleanliness.
The room was spacious on a high floor and very clean. My compliments to the room cleaners! They did a wonderful job!
If I return to Dallas, I would definitely stay here again!
I am an IHG member.
July 17, 2014
Rated 5.0 out of 5.0 by fraggleroots My stay here was great
I booked this hotel for one night to go to a concert nearby. the hotel was great and a pretty great deal for the area. my only complaint is the awful bar/club that is attached to it called thrive. We went there to get a drink tried to charge us $20 just to get in, told them we were hotel guests and then charged us $10 each we said fine, went in and ordered some drinks and they were terrible. they tasted like they were made with sprite and had no alcohol in them. a long island iced tea should never be made with sprite and you should be able to tell there is alcohol in it especially if you're paying over $12 for it! but the hotel was great to stay in!
July 16, 2014
Rated 5.0 out of 5.0 by pixfbsd Not bad like other reviews
For our experience the rooms were clean, the staff very helpful and friendly. The parking garage was "clean". No trash or vagrants. Garage staff was also pleasant. We stayed for a convention in the Arlington area and it was great for easy access to and from I30 heading West. We'd chose to stay again.
July 8, 2014
Rated 4.0 out of 5.0 by Digitala Great location
I wanted to stay near the downtown area for ease of the freeway. I did not realize that the area had some good bars and restaurants near by. I asked the front desk if they would suggest any locations and they were helpful in not only suggesting a place but also taking me there. Great service.
The rooms are a bit out dated but you are not looking at the decor, you are there to sleep and relax. The bed was cozy and the temp on point. I did notice a small noise from my A/C but not enough to bother me. The shower curtain rod was loose but I forgot to mention that to the front desk.
Overall I will be returning to this location next time I am in Dallas.
July 8, 2014
Rated 5.0 out of 5.0 by janell56 A Hotel of comfort
Very comfortable beds and great service provided by the staff made our stay seem like a home away from home. When you are at home you don't usually want for anything and that is just what happened. We had everything to make our stay very enjoyable and even got a great nights sleep.
July 7, 2014
Rated 5.0 out of 5.0 by Aussi Girl Mother and Daughter Getaway
My daughter and I spent three weeks in the US travelling around Texas We arrived at Crowne Plaza and were greeted with very friendly staff who provided us with all the information needed to make our stay in Dallas very pleasant .We found our room to be of a very high standard and very clean our breakfast was very enjoyable and tasty .
July 7, 2014
Rated 5.0 out of 5.0 by Riga2013 Wonderful Stay
We enjoyed our stay at this hotel for a weekend convention. Aaron, the Front Desk Associate, was very courteous and helpful to me both on the phone and in person. Our rooms were clean and we would stay again.
July 4, 2014
Rated 4.0 out of 5.0 by kkcutie Downtown Crowne Plaza
Considering the high volume of customers checking in for our convention, the staff was not only efficient but very polite and accommodating. The lobby and elevators worked great. The first impression from the lobby is a pleasant one. The restaurant offered a buffet breakfast that was a good value and good variety. Since the motel is an older one, there are of course issues. The hallways smell musty which is probably because of an older ac system. The room ac vents drip moisture onto the carpets leaving it feeling a little damp to the touch; thus the musty smell. The rooms have great room darkening curtains, updated furniture and blankets/sheets were crisp and clean. The numerous pillows were all in the same size range so I had to ask specifically for a pillow more thin and not so fluffy. Parking garage on levels 1-8. Pool/Fitness, both clean, on 9th floor. Using GPS made travel to and from Arlington easy. Overall it was a good visit for the cost.
July 3, 2014
Rated 5.0 out of 5.0 by solaie348 clean and comfortable rooms
The room was clean. The room didn't show signs of needing any serious upgrades. Housekeeping was very nice as well as the hotel staff.
June 29, 2014
Rated 1.0 out of 5.0 by Andy hemp Needs a good clean
Hotel is not a real 4 star . It not very clean, when I found bugs in the room and call down to ask for them to be removed no one came?
The one good thing about the hotel was the night potter who was very helpful and nice.
June 25, 2014
Rated 3.0 out of 5.0 by notcomingback1 My Stay at the Crowne
I stay at the Crowne at LAX and to compared to it this hotel has a lot of work to do if it want to be a top tier hotel.
June 23, 2014
Rated 3.0 out of 5.0 by smile1 Pleasant
Front Desk staff... They were great and made the experience better. To encounter a problem during your stay but leave with good customer service will overturn a bad experience.
June 18, 2014
Rated 1.0 out of 5.0 by Jen@918 Very disappointing experience - Jewelry never returned
My husband and I are IHG Platinum Elite members and property owners in the corporation that manages this Crown Plaza's rewards program and usually stay at this particular hotel when we visit Dallas. We recently spent a weekend here when in town for a wedding and ended up having a very disappointing experience. The room accommodations were fine, but the staff ended up not being so honest. During our stay, we purchased some jewelry from a local artist at a local establishment in the West End near the hotel. We overslept Sunday morning and had to quickly pack our bags in order to make our early morning flight back to Tulsa. In our haste, we left behind two beautiful handmade necklaces in a nightstand drawer. During the very short flight from Dallas Love Field to Tulsa, OK, I had a sinking feeling that we had left something behind. As soon as we got to our car, I thoroughly went through all our bags and discovered that we had indeed left behind those two necklaces. I immediately called the hotel and explained the situation - we hadn't been out of the room for more than a couple of hours - and was instructed to leave a message for the housekeeping staff. Throughout the day, I called and left several messages for the housekeeping staff, as directed by the hotel staff who answered the phone, and did not receive one return phone call. On Monday morning, I called and asked to speak to the manager on duty. I spoke with a lady who said that she was the manager on duty and seemed very concerned and interested in locating our jewelry and said that she would look into it. Ultimately, the jewelry was never returned to us. When I spoke with the manager on Monday morning, the room had remained vacant and no other guests had checked in to it. By Monday afternoon, the housekeeping staff denied ever finding the jewelry when they cleaned the room, which we strongly disagree with. We are very disappointed and angry with not being able to recover the jewelry as they were gifts for my husband's office staff for a job well done on several recent cases.
In the future, we will be staying at another property located in downtown Dallas that belongs to the IHG Rewards Club and not this hotel.
June 17, 2014
Rated 5.0 out of 5.0 by mjameson Nice hotel
Room was very clean. Staff was nice. We did have to wait 15 minutes for our room to be cleaned to check in even though we arrived at 4 (check in is at 3) however staff was very apologetic. Would stay again.
June 13, 2014
Rated 4.0 out of 5.0 by Silver Jackie Good value and service
Stayed overnight to walk to area museums and downtown restaurant. Hot outside, but a/c was great.
Bath area very clean with nice lighted mirror and hairdryer. Water pressure excellent. Bed was too hard for us and we don't like starched sheets.
June 10, 2014
Rated 5.0 out of 5.0 by sam_12 friendly staff
I liked my stay at this hotel. Good night sleep. and nice atmosphere
June 8, 2014
Rated 4.0 out of 5.0 by hobbit99 Doing Dallas Delightfully
What a pleasant experience it was to enjoy a room in the downtown Crowne Plaza Hotel.
Their free shuttle service (ask for Joe) to downtown destinations around the hotel was an unexpected pleasure, and the valet service was excellent (ask for Charles).
Overall, when considering the relatively modest price, I found this to be an excellent value.
June 3, 2014
Rated 2.0 out of 5.0 by DXC_dxc Bugs and no rcognition for IHG program
Would not recomand stay here Old worn out CArprt diry
June 3, 2014
Rated 4.0 out of 5.0 by bribri Great service
Overall my stay was great. I had a great view and a nice room. My only complaint was that during the night the toilet started running and continued to run. I had to get up and giggle the handle and it stopped, but then it started again. I just closed the bathroom door to muffle the sound. Beds are very comfortable and overall a very clean hotel. I like that sit within walking distance to several restaurants and bars. Only a few blocks from the house of blues which is a great place.
June 2, 2014
Rated 3.0 out of 5.0 by Ryanfokc13 Mostly nice...good location
Dying bugs in the bathroom. Floor 11 hallway needed something (Febreze, Lysol, etc...), the location downtown was great though!
June 2, 2014
Rated 5.0 out of 5.0 by soloaba A great hotel with great service
I stayed at the crowns plaza hotel downtown Dallas! They have great hotel with great customer service! I recommend to anyone looking for you a hotel in the Dallas area!
June 1, 2014