Rated 4.3 out of 5 by 59
Rated 5.0 out of 5.0 by eichchuck Excellant Stay
This stay was one of the best places we have stayed in. We travel a few times a year for business and never have I found such friendly and courtious service. I can't wait till I come around this area again. I will definatly stay here again and will recommend this to everyone.
August 6, 2014
Rated 3.0 out of 5.0 by LB82 Comfortable room but needs repairs
Room was ok about what I expected but the rug had ripples in it and the paint was peeling on the bathroom ceiling. The staff was very nice and I would stay again.
August 4, 2014
Rated 4.0 out of 5.0 by disco lady the decor was very nice
I enjoyed my stay and will come back again when I;m in the neighbor
July 25, 2014
Rated 5.0 out of 5.0 by dBlonde Hotel Service
Hotel service and stay was great. Beds comfy and check in/out great service.
July 22, 2014
Rated 5.0 out of 5.0 room stay
I love staying at this hotel. The staff is wonderful and the place is always clean.
July 9, 2014
Rated 5.0 out of 5.0 by Nikki41 Great room size
Me and my children enjoyed the nights we stayed at the hotel. The pool was clean. They served a big breakfast for the kids, that we usually do not see. The staff allowed us to check out at a later time. This hotel is worth your stay.
July 7, 2014
Rated 5.0 out of 5.0 by JSNC14 GREAT PLACE TO STAY
I HAD A GREAT EXPERIENCE AT THIS LOCATION AND WAS ALSO SURPRISED TO SEE THAT THERE WAS ENOUGH PARKING FOR MY TRUCK AND TRAILER. THERE HOPEFULLY WILL BE PLANS IN THE FUTURE FOR A PERMANENT LOT TO ACCOMODATE TRUCKS AS IT IS A GREAT LOCATION FOR TRAVELERS. THE STAFF WAS VERY ATTENTIVE AND DID A GREAT JOB TAKING CARE OF ME AS WELL AS KEEPING THIS HOTEL LOOKING TOP NOTCH
July 5, 2014
Rated 5.0 out of 5.0 by MONA-SS Great service
The manager and staff at this hotel were very courteous, pleasant, engaging and attended to the needs of my family during our stay. They were always around at breakfast time to ensure that we were adequately taken care of.
July 4, 2014
Rated 5.0 out of 5.0 by KAAnderson Excellent Customer Service
Staff offered exceptional customer service responding to our needs, checking on us, and ensuring every guest in our party received attention even when rooms were not ready.
June 28, 2014
Rated 1.0 out of 5.0 by Kaylynne Nightmare
We had to get ready for a wedding. Check in was at 3pm there were not any rooms ready. We were finally able to get into our suite at approximately 4:30. Spoke with manager the next morning and he seemed unconcerned about the inconvenience that was caused. Then when we went to breakfast we all wanted pancakes but it was not working and the manager did not seem to concern himself with that either. I do not blame the rest of the staff. They tried and really seemed to care but the manager seemed apathetic to all inconveniences.
June 27, 2014
Rated 2.0 out of 5.0 by IRTP took advantage of
Shame on me, read all fine print before signing no matter how many times you have been there
June 25, 2014
Rated 5.0 out of 5.0 by CRoss82 friendly and helpful front desk staff
Each individual I worked with from making the reservations to questions I had during the stay was very friendly and helpful. Mark, the general manager, spent time answering my questions and working with me on our group rate. Everyone was cordial and welcoming and I enjoyed visiting with them
June 21, 2014
Rated 5.0 out of 5.0 by New Texan! Great place for cross-country travelers
Stopped here on our way to re-locating to Texas. We used a variety of hotels along our travel and this one was great. They accepted our small dog, but the room did not have any pet odor. Hotel was clean and functional. Room had large bathroom, good working AC, and comfortable beds. Close to the expressway. Would definitely stay again if needed in the future!
June 19, 2014
Rated 5.0 out of 5.0 by Lila54 Great Service
The staff was friendly and helpful. I would recommend this hotel for a business or leisure stay.
June 19, 2014
Rated 5.0 out of 5.0 by AZTRIP Convient
Easy access to Rockwall restaurants and services ... however, be sure to ask hotel staff for directions to avoid I-30 construction.
May 30, 2014
Rated 3.0 out of 5.0 by leahsmom needs some improvement
The breakfast was ok, but lacked sugar free syrup. Most hotels have it available in the kitchen, but the hostess did not understand my request. When I asked at the front desk, they said they do not have it. For diabetics, the breakfast choices didn't have anything I could eat except an egg. Even the yogurt was not low fat/sugar.
Also, we had a king bed where most hotels offer 6 pillows. We had 4 pillows that were very small and under-stuffed. We arrived late evening, and it felt like our room had been 'robbed' of some items to accommodate other guests, as they were sold out. We also did not have a laundry bag, and there were only 3 hangers, no lotion/makeup wipes. On a positive note, the hotel did allow us a late checkout and the room was clean.
May 10, 2014
Rated 2.0 out of 5.0 by Rick 2014 Breakfast ? Really?
I asked if the NBA was here because everything was trashed and there was no coffee, Eggs, Plates, Forks . ..
I sat and watched TV for 30 minutes and NOTHINg was replenished
April 29, 2014
Rated 3.0 out of 5.0 by Paper Boy started fine ended poorly
Pleasant reception and clean room.
No hot water in morning - cold showers do not make for good reviews.
April 2, 2014
Rated 2.0 out of 5.0 by Eliz40 Comfortable room but couldn't sleep
We stayed at this hotel because we had just stayed there in February and we had been very impressed with it. However, a loud television in the next room kept me awake until 1:00 am. I called the front desk 3 times and they were not able to resolve the situation. Finally, at almost 1:00 am, the TV was turned off. With my alarm clock set for 5:45 am, it was a disappointing and difficult start to our weekend trip.
I was also disappointed to learn that this hotel does accept pets. I will not stay there again because I am not comfortable staying in a room where a pet has stayed.
April 1, 2014
Rated 4.0 out of 5.0 by g32768 Royce City
The staff were friendly and the room was comfortable.
March 17, 2014
Rated 5.0 out of 5.0 by JB1980 Great place to stay
This was my first time staying at this location. The front desk staff are superb. They are very friendly and make you feel right at home, which is very important for someone like me who stays in hotels 60% of the year. The hotel is beautiful and appears to be very well maintained. There was a huge breakfast selection which they rotate daily so guest don't have to eat the same thing everyday. I will definitely be staying here the next time work brings me to the area.
March 5, 2014
Rated 5.0 out of 5.0 by E.E. Beautiful Hotel!!
The price was reasonable, the room was exquisite and the breakfast was superb! You guys are doing a wonderful
job. Keep up the good work. I shall most surely stay at HI Express hotels in the future!!!
February 26, 2014
Rated 5.0 out of 5.0 by DaveD51 Staff was very friendly
The staff was very friendly and helpful. The location was good for my visit to Rockwall.
January 28, 2014
Rated 5.0 out of 5.0 by Laurie2 Excellent experience!
We were 3 moms on a women's retreat for the weekend. Traffic was terrible due to multiple accidents on the highway near the hotel but Russ helped us navigate around it and get to the hotel safely. He also recommended a fantastic Mexican restaurant in town. The beds were comfortable and plenty of breakfast items were available for our mornings.
January 20, 2014
Rated 4.0 out of 5.0 by ckwrsr Clean, large room
Overall, a good experience. Relatively quiet. Ask for room not facing highway (although you can still hear the traffic a bit). Breakfast not great, but I am picky. Standard fare for this type of hotel.
Clean. Typical Holiday Inn Express. Very dark rooms. Light bulb burned out in bathroom. Had to wait two days to have this replaced after calling twice. Didn't use any of the amenities.
However, would stay again.
December 31, 2013
Rated 5.0 out of 5.0 by Anonymous27 Great place to stay
Great place to stay!
the second time I have stayed at this particular location. No complaints!
December 24, 2013
Rated 5.0 out of 5.0 by Pup35 Amazing Beds
After driving 10 hours we stopped in Royce City at this holiday inn express, walking into the room it smelled clean and and looked spectacular!! I layed down in the bed and it was the most comfortable bed I have been in!! I would highly recommend this HIE if you on I-30 headed to Dallas stop in Royce city and relax!!
November 3, 2013
Rated 5.0 out of 5.0 by MikeW59 Comfortable rooms, friendly staff.
Very nice and clean hotel. The rooms have high ceilings, the beds are comfortable and you have choices of firm or soft pillows. (Firm or Soft is printed on the pillowcase.) Even the shower head is high enough to comfortably stand under. Staff is competent and friendly. Fitness room has limited equipment, but adequate. I would recommend this hotel to anyone passing through.
October 6, 2013
Rated 5.0 out of 5.0 by juicyJ great stay
I stay at alot of hotels, when you walk in great staff and very clean. reccomend stay
October 3, 2013
Rated 2.0 out of 5.0 by JohnBTN ok...but look elsewhere
I was excited about this stay b/c we are relocating to the area and I need a place to call home while in the transition. The room looked good but that is where it stops. A lot of things missing or not working right in room...and the tech to fix them the following day didn't fix them correctly just a Bandaid fix but we where there for 3 days. So the main problems still rose its head. Bed not comfortable very thin walls...could hear room next door and able us all the time..
This was the first and last time staying in a holiday inn express.
I gave you all a shot..
October 3, 2013