Rated 4.4 out of 5 by 121
Rated 1.0 out of 5.0 by pattie77 The Bed & STAFF
The bed was Horrible. mattress pad moving all around. hard lumpy . i CALLE D & ASKED TWICE THAN AGAIN WHEN WE GOT THERE FOR A ROOM WITH A PATIO. NOTHING. WE BOOKED IN ADVANCE & STILL NOTHING.
August 3, 2013
Rated 2.0 out of 5.0 by outoftowners4 needs attention
We love the location and view from the hotel. We felt the staff we encountered were friendly. That being said. The room we stayed in was clearly still in the midst of renovation. One bathroom had a shower that didn't have all the hardware. There were no towel racks in the master bath. The master suite had extremely poor ventilation, windows were locked such that we could get any airflow. It necessitated using the AC the entire time. In San Diego at the beach there should be no need for that. The AC was very loud, and the room was very dark, even with the blinds open. The furniture in the rest of the suite was obviously thrown in there and came from some old room and was used to fill up the space. You are extremely short staffed in all areas. The pool either didn't have any towels or had face towel sized towels. It was not an inexpensive place, I hope you can improve the quality of room and service or I fear you will not last long, In the meantime don't charge full price on unfinished rooms or suites, and let people know youre still in the MIDST of renovation
August 1, 2013
Rated 3.0 out of 5.0 by Doc007 Mixed experience
I stayed several times at the old Strattford, and I thought the upgraded hotel would be an upgraded experience....
I didn't know that the hotel now allows dogs. The room smelled like feet and wet dog, and the flea bites were nasty.
The bedding was nice. Except for the fleas.
The room didn't have enough lighting.
The new restaurant and bar was enjoyable, on one morning it was understaffed however.
The bathroom toiletries were very nice Aveeda product, but the in-room coffee was service grade garbage and the coffee maker needs upgrading.
The pool towels were pathetic, and they would run out by 1pm.
In the past I would have recommended the old Strattford Inn as a very good value. Not the current Indigo however.
July 29, 2013
Rated 5.0 out of 5.0 by travelerB Great for vacation
Me and my wife spent a night in this hotel and it was great. As a platinum member we got an upgrade to a suite with ocean view plus a free drink from bar. staff were very respectful and accommodating. Hotel is a great choice for vacation.
July 18, 2013
Rated 2.0 out of 5.0 by Norbs A dissapointment through and through
Being based in Australia, I am used to terrible customer service and overpriced hotels. So I actually was surprised to find a Hotel in the US which meets this criteria.
- Staff at reception were abrupt, rude and unhelpful (you dare ask me a question?)
- The room was still not made by 4pm, we had to call and ask for the room to be made.
- While the room had a view, the air conditioning was so loud, it did not allow for any sleep.
Will not stay there again.
July 13, 2013
Rated 5.0 out of 5.0 by jojo63 beautifully decorated boutique hotel
Although we have stayed at many beautiful hotels in California, The Indigo Del Mar is definitely one of our favorites. The beautiful beaches can not be beat , the ocean views, beautifully decorated rooms and great service are all top notch. We love Desmond at the front desk, he went above and beyond to make our stay comfortable and enjoyable. He gave us wonderful restaurant recommendations, and was very warm and hospitable. The service we received from Desmond and the other wonderful staff members, like Jacob in the restaurant, rivals that which we have received at 5 star hotels. We will definitely be coming back!
July 7, 2013
Rated 5.0 out of 5.0 by Dogmom13 Wish I could live at the Hotel Indigo Del Mar!!!
LOVE this hotel so much. The rooms are beautiful, the staff is amazing, and our golden retriever's were welcomed with open arms! Barbara at the front desk is always so welcoming to us. My golden retriever Amber, cannot pass Barbara without giving her a huge hug! Brace was always there to bring out breakfast on the patio so we could dine in the dog friendly area. Breakfast is awesome!!! Great way to start our day. Desmond always had a smile on his face and the cutest little smirk. Reminds me of my brother when he's about to crack a joke. Wish I could remember everyone's names, but we cannot say enough good things about the entire staff. Love it so much that we are coming back next month. We look forward to many vacations in the future at the Hotel Indigo Del Mar. Don't change a thing. It's perfect!!!
June 30, 2013
Rated 5.0 out of 5.0 by Cody3 Great experience with a cat!
We needed to find a place to stay with our cat, while our house was being termite tented and found Hotel Indigo in Del Mar accepted animals.
I spoke with both Jeff and Barbara at the front desk and explained our needs and why. They suggested a room, that turned out to be perfect for not so much a vacation experience but a homey place for our cat and us to stay while being displaced for 3 days.
I will differently recommend this hotel for other neighbors facing a similar stay or for friends coming to San Diego and need a place to stay.
The hotel, staff, grounds, and rooms are wonderful and you really feel far removed from everyday life all a plus in my book!
June 7, 2013
Rated 5.0 out of 5.0 by AZTRKRZ Great Hotel!
From the room to the food, we had a great stay at the Del Mar Indigo.
May 30, 2013
Rated 5.0 out of 5.0 by JohnSusan Best Place in Del Mar - No Question
My wife and I spent four days at the Del Mar Hotel Indigo on our first true vacation in years. It could not have been a better decision. The front desk and restaurant staff were welcoming, kind, and highly professional. We received an upgraded room. The hotel itself is in an excellent location and is extremely clean. The fire pits are a wonderful place to relax around at night. The rooms are great and really clean. The restaurant food was outstanding and was very reasonably priced. Although not directly on the beach, access to the walking trail was easy. The hotels directly on the beach in Del Mar were nowhere near the quality of the Hotel Indigo. Also, after visiting La Jolla we are very glad we stayed in Del Mar.
Our only complaints are the lack of a dresser and sofa/reclinder in our room and difficulty using the TV remote. Overall, we had a super room. However, there were few places to put your clothes. A dresser would have been nice. We also would have liked to have had a sofa or recliner in the room - there was more than enough space for it. Watching TV was a pain. The remote didn't work well and channel surfing was a chore.
Regardless of the couple negatives, we would stay at this hotel again without question. We can't thank the entire staff enough for making our rare vacation a wonderfully relaxing time!!!
May 25, 2013
Rated 5.0 out of 5.0 by MFlynn Exceptional Value & Great Location
I have to travel to San Diego for business on a weekly basis and I think I've found my new "home away from home". Hotel Indigo is very clean, quiet, staff is fantastic and the value is unmatched when you consider all of the above as well as the location. I highly recommend this property to anyone travelling on business who desires a peaceful place to escape to at the end of the long workday. I'm even bringing my wife here for our next getaway to San Diego.
May 21, 2013
Rated 5.0 out of 5.0 by dickk3 Great Bar
Everyone took care of all my needs and the weather was also great
May 12, 2013
Rated 1.0 out of 5.0 by Mish10 Shocking service
The service levels were shocking. Staff were not well trained , did not have a good attitude & at times were actually hard to find in order to get any service at all. One staff member was very rude to 1 of the guests in our group. None of us will recommend this hotel as a result.
April 24, 2013
Rated 4.0 out of 5.0 by valerietta The ambiance is great in lobby and lounge
feel overpriced for overall what guests are expecting.
our patio door was hard to open and close cause fit was not right. bathroom tub slow drain... towel rack on wall was broken on one side.
The lounge was nice, we were here last yr. when you did not have liquor license yet so looked forward to our visit in the lounge this time. But out of corona the first nite and again the next. Not what you expect from again this high priced hotel.
We come each year for the good guy show so do not know if will stay again, not because the hotel isn't beautiful and pleasant just not up to par for the price.
April 13, 2013
Rated 3.0 out of 5.0 by Granger Property on the cusp of greatness...
We stayed at the Hotel Indigo Del Mar last weekend and had a moderately pleasant experience. The property was clean and very pretty. There were many good things about our stay, and we left feeling that the hotel is on the cusp of being great, but lacks attention to detail. I'm going to provide some examples in the hope that if the staff can lock the little things down, the property can achieve greatness...
Here are some examples:
1) The drawer of the dresser between the 2 beds would not stay closed causing initial bodily bruising. We had to duct tape it closed ourselves. It's hard to believe no one was aware of this...
2) When we ordered room service for breakfast, the items on the menu we wanted were not available.
3) Our breakfast room service tray came with no sugar, not enough cream, and no salt and pepper.
4) The breakfast "hash" was greasy and indecipherable. The items in the hash were not cut of uniform size, and were way, way too big. Lazy mise en place.
5) The girl working the front desk, I think her name was Liana, was moody. Sometimes she was nice, and sometimes she was impatient and disdainful. She also got in an argument with a guest who wanted to wait for another front desk staff, male, name started with J I think. She took this situation out on the next guest in line and was very rude. She was very efficient and good at the content of her job, she just needs an attitude adjustment. Maybe she was just having a bad weekend.
6) Maid service was in the room next door, and saw us leaving our room. In spite of this, when we returned 3 hours later, the room had not been attended to. We had to track someone down and ask for towels. When they finally cleaned the room, all they did was make the beds and leave the towels. No new glasses, no new coffee cups, no restocking of the sugar packets we depleted when we got no sugar with our room service coffee.
7) The room initially had one bar of soap for the sink, no soap in the shower.
8) We ordered sweet potato fries at the bar late one evening after a wedding with not enough food and too much alcohol... They delivered regular french fries. When we noted this, the attitude was "hey, they're fries, it's late." Like I said, lacking in attention to detail. They did fix it, but really, this cannot be accomplished? Why have several selections on the menu if you're just going to throw whatever you want at the customer because it's late and you're busy or want to go home?
9) One of the other guests near us had children. Their parents allowed these children to run stomping up and down the walkway outside our room early in the morning; back and forth, back and forth for over 40 minutes. People have children, they are loud sometimes, it's all good. But maybe when guest check in with kids, just remind them that there are other guests and to do their best to make sure the kids are quiet early in the am. Or put all the guests with kids in one area. Or ask people when they check in if they are ok being in a section with kids. Not being able to sleep in on vaca isn't nice, especially when you're paying that much for a room. It's not a Disney Hotel.
1) The property is gorgeous.
2) Someone named Jason who works in the restaurant was very good, responsive and helpful.
3) LOVE the AVEDA.
4) The room was spacious and clean.
5) The bathroom was great and really functional.
6) The simple bacon and eggs breakfast we ordered was just fine.
7) We did get a second bar of soap for the shower on the second day. Maybe it's one bar of soap per day... Penitentiary style...
8) The location is great, close to other things in Del Mar.
9) The bar, restaurant, and outdoor seating by the rooms is really great. Totally pleasant to sit out at night with a glass of wine and relax. Really pretty and well maintained.
This sounds pretty critical, but if you're reading this, I'd absolutely recommend this property. I'm just being super detailed because how can you expect someone to improve something if you don't tell them exactly what needs to be improved?
Stay here, you'll like it. And hopefully, they'll get the small stuff together soon.
April 12, 2013
Rated 5.0 out of 5.0 by Marissaanngagne Fell in love with Del Mar
The week before Easter, my boyfriend and I stayed at the Indigo for a vacation / friends wedding. We were there for 6 nights. While we were there the staff was so friendly and accomodating. They put us in an area where we were close to a pool, patio and all our friends were nearby. The complimentary parking was excellent and found that not a lot of hotels offer this in that area. We really had a good time, in fact, on the plane ride home we had a conversation about how we could move to Del Mar. All in all it was an A+ vacation and we would definitely come back.
April 9, 2013
Rated 5.0 out of 5.0 by Creekgirl Great ambience and amenities
We loved this inn! Great place to hang out in a beautiful community. The pools were lovely in the daytime and we sat by the fire pits at night. We would return in a heartbeat.
April 6, 2013
Rated 5.0 out of 5.0 by PatrickN Beautifully Equipped Rooms and Great Ocean View
This recently remodeled hotel provided an excellent stay. The rooms were spacious with beautiful decor. Each room offered a great ocean view. The hotel bar/restaurant offered great ambiance with outside fire pits for the cool evenings and the spacious interior was welcoming. The food offered by the restaurant was very good. Overall, my stay was one of the best I've experienced at an Intercontinental Hotel affiliated hotel.
March 21, 2013
Rated 5.0 out of 5.0 by bbiernat72 always good experience
we are staying at the indigo for many years when we are in town for business. always great and helpful staff. Barbara always goes the extra mile to make our stay as comfortable as possible.
March 21, 2013
Rated 4.0 out of 5.0 by Novich16 4 wonderful notes!
Great location! Close to the beach and easy to walk to any restaurant. Room was nice and quiet. This was a rather quiet time of year so the sound level could change as things get busier. I would still say this is a good choice. Helpful staff.....
March 15, 2013
Rated 5.0 out of 5.0 by 56Sue Awesome hotel
I recently stayed at the Hotel Indigo for 4 days/5 nights as I was in Del Mar for pure relaxation and just to get away from it all. From the time I walked in and registered until the time I left, everyone that I came in contact with was friendly, helpful and smiling. My ocean view balcony room was awesome, cleaned daily and I was able to enjoy the sunrise/sunsets daily. It was great to be able to walk over to the Ocean View bar/restaurant for any of 3 meals, with a varied menu. The food and service there was excellent and all my meals were awesome. I also treated myself to an 80 minute massage in the spa and enjoyed every minute of it. The staff made me feel very special and welcome. The pools and hot tub were all very clean and welcoming as were the grounds around the hotel. The location is a short 15-20 minute walk to town and the beach. Overall I would highly recommend the Hotel Indigo and I look forward to a return visit here soon.
March 4, 2013
Rated 5.0 out of 5.0 by OShow Easy and comfortable
Great location and easy to get in and out from. I have stayed at this location around 10 times, and it is always consistently great. Clean, friendly, and well manicured. Staff is great!
February 14, 2013
Rated 5.0 out of 5.0 by Somona Beach Getaway
Loved the entire atmosphere - and being so close to the San Diego Beach! Service was great, staff was nice, and the room was quiet & peaceful. The bed was comfortable; room included a kitchenette. Accomodations also include a small restaurant with order-in available - which I did not get to try out but was nice to know the option was there. I recommend Hotel Indigo as a must for anyone looking for atmosphere, close proximity to beach and comfort!
February 10, 2013
Rated 5.0 out of 5.0 by Mommyb girls weekend
We had a girls weekend at the Hotel Indigo and were only disappointed that we had to leave! The hotel is within walking distance to the town and really fabulous restaurants and shops. I would recommend the second floor ocean view with balcony as we loved having coffee out there in the morning. Rooms easily accommodated the 3 of us.
February 8, 2013
Rated 5.0 out of 5.0 by Susiec Great service and wonderful staff
What a beautiful property. Room was excellent comfortable bed and truly enjoyed the sitting around the fire and enjoying the sunsets. The staff was wonderful so friendly and the food fabulous. We walked to town and definitely will stay here again.
January 27, 2013
Rated 5.0 out of 5.0 by rock64 Great overall experience
Large room & bath, comfortable bed, and accomodates pets! Nice bar/restaurant on site. Would be even better in warm weather to sit out and enjoy the patio. Nice kitchenette, but nothing to eat or cook with.
January 17, 2013
Rated 5.0 out of 5.0 by tigrio72 boutique hotel, good deal
I booked at the last minute around New Year's eve and had a lovely stay. The room was clean and had unique design, the bathroom was clean, the staff was friendly and let me check out late.
January 9, 2013
Rated 5.0 out of 5.0 by Mikey254 Amazing
I recently had a little getaway with some friends and traveled to Del Mar, California. As someone who lives in Las Vegas... and was looking to escape the craziness and madness of New Year's Eve.... This was absolutely perfect.
The rooms are clean, comfortable and homey. An amazing value for the cost... and a block from the beach.!! Ammemnities were great..as was the restaurant and bar. We spent a wonderful New Year's Eve there.. The entire staff is amazing, friendly and courteous. Miss Barbara at the front desk is wonderful. She is a refreshing happy smile that greets you like family when you arrive.
An easy walks allowed us to stroll through downtown Del Mar... great shops and restaurants al in walking distance...
Back at the hotel we spent time at the Spa, pools and toured the facility.... We will definately be back!!! I recommend it for that quiet little getaway... and it's pet friendly!!!
January 8, 2013
Rated 5.0 out of 5.0 by 2013child Nice Locale and Nice Staff
First time customer. Very amicable front desk person, Richard. Easy parking. Room was spacious, but lighting needs to be improved definitely. Did not like mural of starfish. Beach or sea scene would be better. Restaurant had great food and no pressure even if late dining. Would stay again and recommend.
January 4, 2013
Rated 5.0 out of 5.0 by chandler2311 Home away from home
We highly recommend Hotel Indigo in Del Mar. Our stay last week at Hotel Indigo was delightful. We have stayed at this location for the past six years. It is so convenient to the quaint town of Del Mar. The view of the ocean is magnificent and not to be missed. The accommodations were excellent . The restaurant was superb. The staff was friendly and resourceful. We are looking forward to returning to Hotel Indigo next December. It is our home away from home....a great place to stay.
December 16, 2012