Rated 4.4 out of 5 by 223
Rated 5.0 out of 5.0 by globetrotter54 Hidden jewel
Hidden jewel - great location, ambience, views, best breakfast in years. Staff is excellent. make sure to do th energy beck walk at sunset
January 25, 2015
Rated 4.0 out of 5.0 by Huskychamp Excellent Staff!!!
What an awesome getaway! The staff is extremely friendly and helpful. The rooms are nice and some with an enjoyable view.
January 21, 2015
Rated 2.0 out of 5.0 by gazellee Not Recommended
If you need WiFi don't stay here. We stayed from Dec. 31st to Jan. 4th and the WiFi only worked outside in the parking lot. I spent over 40 minutes on the phone with the IT person that the front desk told "me" to call and it still didn't work. I gave up on it and had to deal with my kids complaining. The customer service was terrible. The pool was not heated and front desk was mostly not helpful at all. I had problems with room tax charges that should have never been charged at check out that I was simply told that everyone pays. I had to call IHG to address this and then when I called back, the person made an apology and made promises to put 15000 points on my IHG rewards but she never did. It was just not impressive. The floors were also never cleaned properly and the blinds were covered in dust. I would not stay here again! Someone needs to really take a serious look at the level of customer service that is being maybe selectively provided to certain customers and not others.
January 20, 2015