Rated 4.4 out of 5 by 138
Rated 5.0 out of 5.0 by syd21 Great hotel
Nice and friendly staff. Beds and pillows were really comfortable. The rooms were decorated nicely and clean. You can not walk out directly to beach but access to the beach is a few blocks down.
August 16, 2014
Rated 3.0 out of 5.0 by LJJE Great Hotel, Poorly Managed
Have stayed at this property several times, the evening of the 14 of August was absolutely a disaster.
First the front desk clerk Meghan was awesome, sadly powerless to solve the issues.
The restaurant this night was a shambles. Poor service everywhere, we observed folks from many tables approaching the staff to determine the reasons for the delays.
I asked the front desk clerk to speak to a manager, can you believe there was NO manager on duty? We were told the chef was training a new staff but there was no kitchen manager on site, hard to train remotely. The staff could not even properly operate the computer billing system. We ordered a po'boy sandwich. Can you believe it was three small shrimp on a hamburger bun with a 1/4 inch slice of tomato and a 1/4 slice of onion? We asked for tartar sauce which turned out to be Ranch dressing. Usually a great place to watch the sun set over the pacific while dining. One of the most terrible dining experiences at any IHG brand hotel
August 15, 2014
Rated 5.0 out of 5.0 by YShekhar Personal Visit with family
This is a very nice place and we had lot of fun. Close to lot of places to relax and dine. Our room also had a ocean view and it was very calm throughout the day. all the public places were well maintained. I would definitely stay at this place on my next visit to sandiago.
August 13, 2014