Rated 4.1 out of 5 by 80
Rated 5.0 out of 5.0 by PMurphy Really Well Thought
My friends and I were very impressed with the quality of this hotel. It was modern and felt more upscale than more traditional places we have stayed. We all commented on How the design made us feel that we were at the beach. The room was spacious, and the bathroom was very inviting.
June 7, 2013
Rated 5.0 out of 5.0 by QueenVJava We enjoy our stay
The rooms reminded us of a small apartment. Very spacious, refreshing decor and overall pleasant atmosphere. The mattresses could be a little more comfortable. I am a fan of tempurpedic. However it was still an outstanding experience. We will certainly stay there again when we visit. Great job Hotel Indigo!!
Vanessa, Atlanta Ga
June 2, 2013
Rated 2.0 out of 5.0 by Travelbug34 Big decline since last stay...
While still a novel idea in lodging design, the RTP Hotel Indigo has declined greatly in the past few months. On our recent visit we found our room to be dirty (sand on the bedcovers, stains on pillow shams, mildew in the shower, and marks on the walls). Interestingly, there was a tissue balled up and stuffed in the door's peephole. We will not stay at this property again.
May 31, 2013
Rated 2.0 out of 5.0 by dcdcdrc This Hotel is tired. terrible plumbing
I'm platinum member.
Last few times I've been at this hotel it's been steadily going down hill. on the higher floors there is little to no pressure for showers. (piddles out of the shower head#
Water for shower and shaving during last few visits has been cold. Little to no hot water. I even went as far as to run the hot water in the shower for 30 minutes before I tried to shower. VERY LITTLE effect. only warm water at best with full hot on.
Every time I've made mention to the desk, they act surprised... #we both know differently!!!# Finally after asking several questions to them they admitted that this time it is worse than normal and that their plumbers are working on it. #I heard this story last time I stayed as well#
The shower floors are slimy #probably because your staff don't have enough water to clean properly either#.
Shower floor corners and where the walls meet the floors are mildew...
Elevator floors and edges are filthy. ground in dirt where walls meet floors in the elevators. keep getting dirtier.
Stains in the seats of many of the office and sitting chairs in many of the rooms... Look like sweated or spilled into... and not cleaned.
The coffee cups in the room I was in were never replaced. the same cups were their the whole week. #i marked the bottom with pencil so I knew). my question is how did they wash them? what did they use?
There are several of my work collegues that used to stay at this hotel but we all agree to go elsewhere from now on. Not worth it.
May 22, 2013
Rated 2.0 out of 5.0 by DnA9413 No hot water
I've stayed at this property a number of times when I have work at RTP. Each visit was very nice and I have not had any complaints, just compliments.
This visit was only fair as two of my three days at the hotel did not have hot water. Also, the staff at the restaurant in the morning were decidedly unfriendly. Restaurant staff in the evening were just as pleasant as ever, and the front desk staff was very nice as well.
Hopefully they fix the hot water problem and give the morning staff some refresher training on hospitality.
I recommend this hotel based on the sum of my experiences, hoping that this last visit was an aberration.
May 21, 2013
Rated 5.0 out of 5.0 by GSC80 Great Hotel!
Second time staying at this Hotel Indigo location. The service was courteous and efficient. The room was clean and refreshing. The bathroom was well stocked with quality products. As with the first stay, the bed was extremely comfortable. We stay in this area several times a year, and will always stay here! Only one suggestion for improvement - we'd love to see a continental breakfast buffet available, or of not that, just a pastry/coffee buffet for a quick bite in the AM.
May 20, 2013
Rated 5.0 out of 5.0 by SmilesinAtl Love The Indigo!!!
I stayed at this location the end of April and I was so pleased with everything. The staff was pleasant and the room was superb. I have stayed at the Indigo in San Diego and was pleased to know that this brand is consistent. The hotel has a contemporary feel. I am very particular about bathrooms where I stay and this was very inviting and refreshing. I enjoyed the Aveda products and the spa shower. I will always look for an Indigo wherever I visit. As for this location they get a perfect 10 from me, (and I am not easy to please)! :)
May 6, 2013
Rated 4.0 out of 5.0 by Lala Great room
We stayed as priority club elite members and although we enjoyed our stay and luxury of the room, there was no recognition of being a priority club member. We stayed at Hotel Indigo once before in Sarasota and they treated us like family.
We stayed to celebrate our Anniversary, but when we told the front desk this they had no response.We travel all over the world always around this special day and this was the first time we had no acknowledgement.
April 12, 2013
Rated 5.0 out of 5.0 by a65corvair Great Hotel
WOW refreshing change, nice hotel! Stay here if you want a great value
April 9, 2013
Rated 5.0 out of 5.0 Great stay for people w/ Allergies!!
We stayed in the Raleigh, NC Hotel Indigo for my birthday weekend (February 16th) and it was just genuinely great, overall. The modern design was refreshing to see at a hotel, and the hardwood floors tipped the scales. My 3 year old has bad allergies and is allergic to dust, and because of this we do not travel often if we have to stay in a hotel. Becuase they Hotel Indigo had hardwood floors.. she had absolutely no problems during our stay! It was floor-licking clean. The beds were huge, and the most COMFORTABLE I've ever been in (even over my own bed!). In the future, we will ALWAYS stay at this hotel when in the Raleigh, NC area. I'm typically VERY critical and picky.. so if I'm pleased, it's a good thing. :O)
Kids absolutely loved it. My son slept like a baby, and my daughter loved all of the colors and "cool" feel to the room. They both felt all "high class" staying there, which was sweet to see. :)
The rooms were gorgeous, even better than the photos. The bathroom was very modern and the shower looked amazing as well. With that being said, the ONLY con (and I am hard to please..) is that the water pressure was pretty bad. To have such a great hotel, it saddened me to have a bad shower. :/ There is also no tub (which I was fine with).
Also, when I walked in.. the smell was wonderful. Some kind of flower? I'm not sure, but it was great. When I checked in, the lady at the front desk gave me water and gave me a candy bar choice for being a Priority Club member. That made my night! Great experience overall.
April 4, 2013
Rated 3.0 out of 5.0 by Lenitra4 Comfortable bed
This hotel is very modern, loved the look. The swimming pool is TINY; my kids said the comfort of the beds made up for the small pool. I totally agree! A few downsides for me was there was no continental breakfast which is a MUST when you have children. Also, there was not refrigerator/microwave in our double queen size room. When we called to inquire we were told we would could request to have a refrigerator brought up to our room. A microwave wasn't an option. I am use to these things being a standard feature nowadays, I guess I will have to double check the next time.
March 20, 2013
Rated 4.0 out of 5.0 by GrandmaTime Warm and Friendly
This is a very nice hotel. The staff was friendly and seemed to be very informative.The room was colorful and extremely clean. I must say that having wood floors in the room seemed to be inviting however, the idea of the furniture sliding around every time you bumped in to it was kind of a hassle. Placing furniture guards under the legs would solve that problem...hint hint.
I choose this hotel because it had an indoor pool but was rather disappointed when I saw the size of the pool and the fact that there was little or no place to sit while the kids enjoyed the pool. Also no drinks/food are allowed in to the pool area. There is no sign posted but after we packed lunch for the day the staff informed us of this. This limited our options for lunch since the idea of bring the kids in to the main lobby for lunch (all wet) did not seem like a good idea. While the hotel is very nice I would not say it is "kid friendly".
February 28, 2013
Rated 2.0 out of 5.0 by JD222 Nice physical appointments but poor service
This hotel is very convenient for my work and I like the design of the rooms. It is a very comfortable place.
But the service, particular in the restaurant is very poor. I have stayed here often and each time the restaurant staff have been inattentive. No one has been rude, but service is slow and just not very thoughtful. It makes me feel unwelcome. I have switched to other equally convenient hotels in the area. I thought I would try the Indigo again, but it was the same experience.
February 25, 2013
Rated 4.0 out of 5.0 by bigdaddy1954 Comfortable spacious room. In Room dining not so good
The reception staff was very pleasant and the contemporary style of the hotel was well done. We had a suite and it was really well appointed and comfortable. Our only complaint would be the in room dining service. The breakfast we ordered was incomplete (no toast). Returned with toast but no butter or jelly. Staff then called to say they had no jelly sorry. Seems as though someone is not paying attention to the supplies and small details.
February 16, 2013
Rated 1.0 out of 5.0 by travelnow Good hotel but horrible service
It all started with check-in. I booked 5 rooms for my sales team. The lady at the front desk had no clue. completely confused. took her a while to understand that people will be coming in at different times and to put rooms in their names. Usually as a platinum member an upgrade is done or some other thing. she said nothing to acknowledge or offer upgrade. I am not looking to be acknowledged but perks of staying more is upgrade etc. As a result checking out was a mess and I just realized that no points were posted to my account. really? I called HG and they quickly fixed it (Thank you-great service there). But this has put a bad taste in my mouth. Service at the bar was simply slow and horrible and mind you there were very few people there. breakfast service was equally slow and there were just 5 of us. Looked like these people have no hospitality experience and hate their jobs? I come to RTP a lot and I really like this hotel but not sure I will stay here.
January 25, 2013
Rated 5.0 out of 5.0 by Brokedadof3 Staff was AWESOME!
Upon arrival with my wife, we were thanked (as most Holiday Inn Platinum are) for being platinum. We were then upgraded and the staff went above and beyond with their recommendations for dining, and making sure that we were happy with our stay.
One of the best experiences with Holiday Inn I have EVER had!
THANK YOU TO A GREAT STAFF.
January 21, 2013
Rated 3.0 out of 5.0 by EuropeanTraveller Nice hotel. Staff is borderline scary
When I checked in after a late flight, I realized my allergies were flaring up and needed to visit the local 24-hour Walmart to purchase medication. I asked the gentleman at the front desk to assist me regarding how best to get to the nearest open Walmart. He informed me that it was about 2 miles away and when I suggested I'd simply use my GPS and walk it, he insisted, nearly demanded that I use a taxi. He informed me that the roads were all mud and I'd need to walk on unsafe, muddy surfaces. I agreed and he called me a taxi.
What arrived was a minivan in terrible shape with no markings. When I sat in the vehicle and told the driver where I'd like to go, he had no idea there was a Walmart nearby, when I provided him an address I acquired from the GPS, he had to go inside the hotel and ask what appeared to be his friend behind the counter. While waiting, I noticed that the steering column of the vehicle had been smashed open and the vehicle had no lock, but had instead been hot wired to start it. There was no meter and he could not provide a receipt. The price he charged was at least fair ($5) and he seemed polite. But I really was uncomfortable in this car. Especially since I fear it was stolen and I was carrying nearly $1000 in cash in my pocket at the time.
When I walked back, it was a highly pleasant walking experience on well paved and groomed side walks the entire trip and there was even a McDonalds along the way I used to purchase a drink so I could take my medicine.
I would recommend avoiding this hotel as it appears they do a poor job of screening their staff.
January 16, 2013
Rated 5.0 out of 5.0 by davec925 Love it
We make frequent trips to Chapel Hill for medical purposes and always stay at this hotel. We love it. Great hotel - great service - great accomodations.
January 3, 2013
Rated 5.0 out of 5.0 by Tamra34 Must Stay!!
This is by far the most beautiful hotels that I have stayed in. Very quiet, the rooms are beautiful and bright, guest service members were very nice and respectful.. 10/10
January 2, 2013
Rated 4.0 out of 5.0 by Denny60 Nice room
The hotel is new, the bed is very comfortable, the room and hotel have a modern upscale feel. The only downside is the food. A continental breakfast consisted of stale bakery products. If you order from the menu the selection is extremely limited and no better than continental items offered. Also hotel was not on my GPS or iPhone so know how to get there ahead of time.
December 12, 2012
Rated 3.0 out of 5.0 by Ranger19 Save my hotel
I love this hotel.... and I've stayed here nearly 50 nights this year. However, since the owners decided to change management, the new "manager" has either fired or forced out nearly half the staff. This is still a good hotel, spotlessly clean, and the front desk is courteous and works to make your stay enjoyable.
However, the "fun" is gone from this place as every week I stay here I'm greeted by new faces, and learn my old favorites are now history. I've been trying for weeks to speak with the new manager, but she never seems to be available. As a Platinum Ambassador for the past few years, I don't think this is too much to ask.
December 3, 2012
Rated 4.0 out of 5.0 by rksmith Hotel Indigo has great appeal
Not only does this hotel sit in an international community, but it really services an individual with the requisite amenities. Really appreciated and enjoyed my stay.
November 8, 2012
Rated 4.0 out of 5.0 by Shaffer Nice Stay
Really a surprisingly nice hotel- never had stayed in this chain before- very nice. If you like aloft brand- you would be pleased. The bed was just great- rested very comfortably- would stay again. easy on and off the highway- decent location.
October 19, 2012
Rated 2.0 out of 5.0 by displeased Great rooms, food service poor
As usual the rooms were very nice!
What surprised me was the lack of service from the bar and restaurant. I have stayed here many many times and never had the service been this poor. Menu items not available, equipment not working. As one who travels a lot, going down for breakfast and eggs not being available due to shuttle driver forgetting to pick them up is not a good sign.
Not sure I will stay again, may move up the road.
October 19, 2012
Rated 4.0 out of 5.0 by jody Nice weekend escape.
I was looking for a short weekend of fun for myself and friends and made reservations for two rooms based on the service, amenities, and decor. What a pleasant surprise!
The rooms were tropical, similar to South Beach Miami and greeted us with classical music and an amazing presentation. The room was the right temperature with excellent decor and an amazing bathroom complete with a clear glass shower that was quite attractive.
Downstairs at the main entrance I was greeted with polite front desk staff and a bar bustling with visitors. The pool and hot tub were quite inviting. Later that night, my guests and I spent several hours at the pool and brought our drinks from the bar which was conveniently located footsteps from the pool. Overall, while small, the pool area strongly met my expectations.
My only disappointments were that the breakfast times were incorrect and I was unable to order or get breakfast in the morning and the evening bartender did not have an average selection of liquor to make drinks. The front desk and bartender were polite however. I would definitely stay at an Indigo again. Pleasant stay at a good price.
October 10, 2012
Rated 4.0 out of 5.0 by FranckP Comfortable room but low breakfast service and choice
All in all the hotel proposes nice, quit and comfortable room. the bathroom clean with nice design.
The gym while small is made of up to date equipements.
Do not expet great breakfast, and not great service. For more than a full week broken waffle instrument, plastic glass for orange juice while real glass displayed in the bar shelf, really poor choice of items.
September 21, 2012
Rated 5.0 out of 5.0 Restful Experience
We were traveling to Wilmington NC, and even though 2 hours further decided to stay at the Indigo Hotel to see what its all about since it is part of the Intercontinental Hotel Family. Great experience, friendly staff, close to both Raleigh & Durham. Food at the Hotel restaurant was very good. Computers with a printer in the lobby helpful for last minute boarding passes or any research of the area. The hotel manager, Mike, was extremely kind in a business like way which is very refreshing in this day and age of scripts (words we must say & use) for customer communication. Front desk staff all friendly and kind.. Can't ask for much more for a 1 night stay. Rooms are clean, beautiful and better than most Hotels. If you don't like bright colors throughout the hotel and in your room, this may not be your hotel for a long stay. The pictures on the website are accurate. Give it a try!
August 20, 2012
Rated 5.0 out of 5.0 by Rae44 Very Accommodating
I gave my eleven year old daughter a birthday sleepover party at Hotel Indigo and we all had a wonderful time. My daughter and her guests were in awe...like they were at a resort. For them, (with the use of the pool and whirlpool spa), I guess it was (smile). The hotel is beautiful, colorful, and the staff was very welcoming. They couldn't do enough to help us with our stay. I have recommended the Durham Hotel Indigo to others. Thank you.
August 19, 2012
Rated 1.0 out of 5.0 by NetSJ What A Disapointment
So stayed here for two nights on a business trip. Normally Holiday Inn premier is welcomed with a nice cold beverage and a snack. Here I was welcomed with warm water and a fortune cookie. Insulting when they have a whole 'Pantry' right across the lobby. A $10 welcome credit would have been much more worth it.
The room itself was spacious with the exception of the 'balcony' - don't fall for the upcharge folks, it's a 4' by 2' area hidden behind a sign that barely fits a chair. The jacuzzi tub was nice, until the front of it fell off. I kid you not and have picture to prove it.
The first night I stopped in their restaurant to have dinner, The had a caprese style salad I thought looked good, only to be told ten minutes after I ordered it that they were out of tomatoes. Oh and fresh Mozzarella, and lettuce, so salads were out. I ended up with chips and a queso that was nice but salty as heck.
My room was supposed to come with a complimentary continental breakfast. When I ordered it, I also requested the addition of a bagel and a diet coke. I was told it would arrive in 20 minutes. An HOUR later it arrived, and to my surprise, without the breakfast!!! Just a bagel and diet coke! I had to go to get to work so I grabbed my bagel breakfast and left.
I returned at 4pm to find my room still not cleaned. I went to the front desk and asked them to please take care of it while I went to dinner. I was informed housekeeping had left for the day but if I needed towels they'd get me one or two.
So let's sum it up. Free breakfast that they failed to deliver on. Uncaring, overworked staff that really don't give a care beyond their shift ending, no housekeeping, tub falling apart, and no food in the restaurant.
Also check out the people below me smoking up a storm on their balcony using a coffee cup as an ashtray. No smoking hotel my rear end.
Holiday inn - if this is your answer to boutique hotels give it up right now. I will never, ever stay at this property again and am unlikely to ever try another Indigo
August 18, 2012
Rated 5.0 out of 5.0 by Dee219 Great customer service and great accomodations
The customer service and the accomodations were stellar.
The staff very friendly and informative. The cleanliness of this location is top shelf. I thoroughly enjoyed my stay.
I will be coming back.
August 2, 2012