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Rated 4.6 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by Great staff The staff at the Hotel Indigo in Edinburgh were absolutely wonderful. From the front desk check-in, to helping with directions, reservations and overall making us feel very welcome, they were outstanding in their customer service. July 27, 2014
Rated 2.0 out of 5.0 Should be a Holiday Inn express Having stayed in various Indigo properties I was extremely disappointed here. My room was a shoebox, in fact I could not open the right hand door of the wardrobe as the desk was in the way. I really despise when hotels such as this take advantage of their location, offer substandard room and service quality yet price themselves at the top end of the market. Can't recommend. July 23, 2014
Rated 3.0 out of 5.0 by No action even after multiple calls I am not happy with the room service and when we call the response time is poor. Welcoming and reception service was good July 14, 2014
Rated 3.0 out of 5.0 by Shame about the poor service The hotel staff seemed uninterested in this hotel. The Indigo Newcastle and Liverpool are a different class in terms of customer service. With loads of choice for the consumer when booking hotels I always thought that the hotel Indigo really stood apart with great customer service. That was until Edinburgh. July 9, 2014
Rated 5.0 out of 5.0 by Great service Glad we choose this hotel, had a two night stay. Good location , tram stop at the door, bus terminus a very short walk away, and easy walking distance to shops and sights. Staff very helpful, great breakfast cooked to order. Stored our bags after check out time as we wanted to do a bit more sightseeing , would we stay there again , definitely ! July 9, 2014
Rated 5.0 out of 5.0 by Comfortable stay The cleaness of the room, comfortable bed and lovely modern decor of this hotel complimented our stay at Edinburgh. Helpful staff and the location is great just a few minutes away from the centre. Wifi is free and we really appreciate the free mini bar items especially the water and fresh milk, which were replenished daily. Would definitely recommend this hotel to other travellers. July 8, 2014
Rated 3.0 out of 5.0 by Nice location, disappointing stay Room was small (which I expect in the UK). But, it was also laid out poorly. One person would have had no issue with the room, but two people would find the room we had a bit cramped. When going in opposite directions, we found ourselves climbing over the bed to get across the room, because only one person could fit between the bed and the wall. Sitting area was nice, but I would have sacrificed it for more space in the main area of the room. Breakfast was an absolute rip off. Skip it and go buy a scone down the street for 1/4 the price. Staff service below expectations. July 7, 2014
Rated 5.0 out of 5.0 by Great location, helpful and friendly staff I spent two nights as a tourist, then left for 3 nights and returned for 2 more nights. They were very willing to allow us to keep our large bags there for our return. They also packed us a breakfast on the final day when we had a 7 AM flight. I have a hard time commenting well on value as the dollar is rather weak relative to the pound now, so everything seems expensive. We never used the fitness room, but it is rather small. July 6, 2014
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