Rated 4.6 out of 5 by 243
Rated 1.0 out of 5.0 by Scott 102 Worst Hotel Experience I've Ever Had
I had spent time reviewing the available accommodation in Edinburgh and decided to pay a bit extra to stay at the Hotel Indigo as it had received good reviews and from the promo photos the rooms looked well designed and very spacious.
But beware, this is not the case. We were allocated room 102, this room was just behind reception, it was tiny and so unlike any of the rooms in the photos, the view from the window was of a brick wall there were also two other poorly located rooms sharing the same bleak view of brick wall and metal ducting pipes.
It was impossible to get any rest due to the location and poor build of the room, being the first room in the corridor to pass to get to any other room on the floor, there was noise coming from people passing constantly through the day and night, the door on the room is woefully under insulated with beams of light coming through the bottom and sides of the door at all hours. If you like to sleep in the dark, this is not the hotel for you.
The air conditioning wasn't working, parking is expensive and an extra, breakfast is expensive and an extra whilst also being very, very average.
When checking out the receptionist asked if i enjoyed my stay, i gave my honest feedback, i was offered a better room for my next stay to which i responded, "i would never stay in the Hotel Indigo in Edinburgh ever again". That was the end of the transaction and the miserable experience at this overrated, overpriced hotel.
June 5, 2014
Rated 4.0 out of 5.0 by Mac1776 A little disappointing overall
The hotel is partnered with the venue where the wedding was held that we travelled to Edinburgh to attend & therefore they normally do a wedding rate for guests. As it was the marathon weekend in Edinburgh, the hotel increased their prices & did not honour this arrangement.
We asked to change rooms when we arrived as our room overlooked the kitchen extraction ducts & despite being described as "King Size" it wasn't. This hotel describes Queen size beds as King so if you want a King Size you need to book Super-King. The request was accommodated but it took a while to sort out having initially been told we would have to wait until the following day to change.
The food quality at breakfast was excellent although the service & organisation was a little chaotic.
The decor is lovely, and the super-king size rooms were spacious & well-equipped (beautiful shower but no baths)
Overall,I didn't feel our £600 bill for 4 nights represented value for money.
June 4, 2014
Rated 5.0 out of 5.0 by Jacqui1210 Hotel Indigo Queen Street Edinburgh
LOVED this hotel.
Didn't look much from the outside but the rooms, lounge and bar were all lovely.
June 2, 2014
Rated 4.0 out of 5.0 by Connie 46 Brilliant hotel if a little overheated
Really good hotel in every respect except that no fresh air was available in the room. Brilliant décor and very generous goodies.
June 1, 2014
Rated 5.0 out of 5.0 by jimbob107 really good experience
This hotel is next to the city centre and has a bright friendly atmosphere. The staff are most helpful. The rooms are to a high standard and very comfortable. I really enjoyed my stay.
May 31, 2014
Rated 4.0 out of 5.0 by theradiodj Great Location
During our trip to Edinburgh, it was a great location for us to stay and allowed us easy access to all of the sites.
May 31, 2014
Rated 4.0 out of 5.0 by Shura Night in Edinburgh
Hotel is nice but for the money paid the room was very small.
May 28, 2014
Rated 5.0 out of 5.0 by marcs124 Excellent stay and beautiful hotel
My boyfriend and I came here for a weekend and the hotel was perfect. Ideal location right in the centre and walking distance from main attractions. The hotels decor was beautiful and the rooms where spotless. The staff where very helpful and made us feel welcome. We visit Edinburgh once a month and will be staying here again.
May 24, 2014
Rated 5.0 out of 5.0 by squidhead Excellent place to stay
I had a wonderful stay here. The suite was very comfortable & had a great view, could see for miles. The shower was awesome. I liked the furniture, comfy bed, chairs to sit on, etc. The internet didn't work as well as I expected but I didn't want to ding a star for that. Just be aware that the "7 day vouchers" might run out much more quickly. The staff always gave me more vouchers when I asked. They stock the minibar daily, and it's all free. Well done and I hope to return!!
May 23, 2014
Rated 5.0 out of 5.0 by Heverf86 Amazing hotel, staff and location
One of the best hotel experiences I have had. From the time I booked the hotel till checking out, the service was amazing. The hotel is close to the city centre, the rooms are gorgeous and the staff are so helpful. They arranged a special request for me and were quick to respond to any email I sent. Thanks again Charlotte. The room was smart,modern and the bed was so comfy.
I would recommend to anyone and I will be staying with this hotel and others in the chain as much as possible in the future. Well worth the money.
May 21, 2014
Rated 5.0 out of 5.0 by Hames29 Gem
This hotel was fantastic. The design is super cool, yet comfortable, and the staff was great.
It is about .5-1.5 miles walk away from Princes St, and all of the other attractions of the city.
The staff are incredibly knowledgeable about the city, and go out of their way to accommodate you.
The rooms are pretty big, with a lot of more modern touches. The bathrooms are fantastic, with a huge shower and a rain head.
The breakfast was pretty good. Its cheaper if you let them know ahead of time that you want it the next morning.
The bar/restaurant is cozy, and was mostly empty when we were there, but the bartender is capable and there is a decent selection of beer, wine, and liquor.
I highly recommend this hotel. If we ever come back to Edinburgh we will be staying here, and will investigate other Indigo hotels in other cities when we travel again.
May 21, 2014
Rated 5.0 out of 5.0 by oregontraveler27 Extremely helpful staff
We had a very nice stay at the Indigo. We liked the location - a little separation from all the tourist attractions, but still very walkable. The staff were extremely helpful. The room was clean and the decor fresh and fun.
May 20, 2014
Rated 5.0 out of 5.0 by woofrey Excellent boutique hotel
Very enjoyable overnight stay in this lovely hotel, well situated, lovely decor. Fantastic room very comfortable. Look forward to the next stay.
May 20, 2014
Rated 4.0 out of 5.0 by Penguin189 Comfortable
I was recommended this Hotel by a work colleague.
I was very impressed with the layout of the room I stayed in.
The bed was lovely and comfortable, the showers were amazing and the overall style and layout of the room was very cosy.
Overall a lovely place to stay and I would recommend to anyone who was looking for a place to stay.
May 6, 2014
Rated 5.0 out of 5.0 by Frangipani2014 Fantastic hotel
We stayed in this hotel for two nights over last weekend. I had to re-book an initially cancelled trip (due to weather and flight being cancelled) and the service I received was exceptional. The room was re-booked (without any extra cost to myself) and everyone involved was so nice about it! I also made a special request to have a particular room and once again, the gentleman involved (Kevin I believe) was very helpful and arranged this straight away.
I cannot fault anything! The hotel's decour is fantastic (this was a deciding factor when I was deciding to book), the staff are extremely nice and polite without being over the top about it. The room we stayed in was very clean, the bed very comfortable, the bathroom and shower were fantastic.
The location is good as well, the hotel is about 5 minutes walk from Waverley Station, about 10-15 minutes (if that) to the Old town and altogether very easy to find and get to.
I will absolutely stay in this hotel again when / if I visit Edinburgh again.
April 28, 2014
Rated 5.0 out of 5.0 by fltraveler77 Great Hotel and staff
Hotel staff was very helpful and friendly, especially Daniel at front desk. Nice hotel with refreshing decor. Much better than other IHG close by.
April 21, 2014
Rated 5.0 out of 5.0 by Mar and Jo overall experience
Spent last weekend in this lovely hotel and can't fault it....the bedrooms were spotlessly clean and the bathroom a delight to use. The bed was huge and very comfirtable and although we were looking on to York Place there was no traffic noise problem...we are not good sleepers.The staff were so helpful and friendly without being obsequious especially Daniel who offered to print off our Boarding Cards when we were leaving. The complimentary drinks and snacks were very much appreciated......a thoughtful addition to an overall very enjoyable experience. We will certainly use The Indigo again and recommend it to others.
April 6, 2014
Rated 5.0 out of 5.0 by Sheila96 Excellent service and fabulous stay!
We had an excellent stay. The service was second to none, every staff member doing everything to meet our needs in a polite and very friendly manner. The rooms are fabulous, comfortable beds and great showers. It was lovely to have complimentary snacks and dressing gowns too! We had breakfast both days and a pre-theatre meal in the evening. All food was delicious and of a very high standard. All this and it's just a stone's throw from the Playhouse theatre. I can't recommend a stay at this lovely hotel enough!
April 3, 2014
Rated 5.0 out of 5.0 by MJ557 Thanks for a great stay!
I can't say enough about how much we enjoyed our stay at the Hotel Indigo. We were in Edinburgh for a total of 8 nights and could not have been more comfortable in the accommodations. Staff was very nice and accommodating.
Thanks for being an important part of our great time in Scotland!
March 28, 2014
Rated 5.0 out of 5.0 by Rachael D Lovely hotel
Absolutey gorgeous hotel. Small but not too small, which made the whole experience lovely from start to finish. Receptionists nice and friendly. Breakfast lovely along with staff. Bar staff friendly and helpful. Nothing seemed a bother for any of them. When we arrived there were some petit fours waiting for us, which was a lovely touch and the minibar was complimentary (soft drinks only). It was my husband's birthday so not sure if the petit fours were for this reason or whether it is standard but nice surprise for whatever reason.
Will definitely be back to Hotel Indigo.
March 25, 2014
Rated 5.0 out of 5.0 by Jane43 Lovely stay
An original and very comfortable hotel which I will return to. A little on the pricey side perhaps, but the minibar items were included in the price which was great. Great location if exploring Edinburgh.
March 10, 2014
Rated 4.0 out of 5.0 by Emvin Friendly staff and modern rooms
Disappointed with the first room given 404 as specifically booked a kingsize. This room shouldn't be advertised as a kingsize as the bed is a standard double. Receptionist was very helpful and moved us to 401. Much better! Breakfast was good and decor very modern.
March 8, 2014
Rated 5.0 out of 5.0 by AG2014 Very helpful staff, good quality rooms
I stayed at Hotel Indigo Edinburgh for 2 weeks in February 2014 on business trips to Edinburgh.
The rooms are great - a good size, comfy bed and very quiet. Shower-room is spacious, complimentary toiletries and the shower was great. Tea/coffee facilities in-room and complimentary (soft-drink) mini-bar, including milk for hot drinks (much better than the little long-life packets you usually get in hotels).
All staff were really friendly and helpful. I ate in the restaurant once and my meal was excellent. I also ordered room service on several evenings and this was also of a good standard.
The hotel is less than a 10 minute walk from George St, very convenient location.
Very pleased with my stay here, I look forward to returning.
March 2, 2014
Rated 2.0 out of 5.0 by on1knb Avoid room 204
I guess they have done their best to convert an existing propoerty but rm 204 a very disappointing room. Not exactly as the web site implies. Barren walls and view of ventilation plant outside window. Would hardly rate it as the deluxe room we booked. A real let down compared to Indigo @Glasgow.
Would maybe have been nice to have been offered something better considering Platinum status and better rooms were showing as available.....
March 2, 2014
Rated 5.0 out of 5.0 by Incu6u5 Indigo go go Edinburgh
Simply location location, professional but relaxed and welcoming atmosphere. For the price in my mind mid to high range, the hotel offered value, cleanliness and and stay over any person would love to utilise whether for a romantic weekend or a business trip. I and my friends would recommend anytime
February 26, 2014
Rated 5.0 out of 5.0 by Zhou Z Room is nice and breakfast is good
I am living in Edinburgh but I decided to stay in the heart of the city in the weekend and enjoy the weekend. When I arrived, the staff notice my name and help me to check in quickly. However, i didn't receive neither a free drink or a point voucher as it happened in other IHG hotels in Britain. At the same time, I didn't see any recognition as a platinum member of priority club. Other than this, everything is perfect. The room is quite nice and there is a gym just beside my room. Mini bar is free but there is not many choice compare with other indigo hotel. The Scottish breakfast is good and I quite enjoy it.
To conclude, it is a good experience for me but I think there is still room for improvement.
February 26, 2014
Rated 5.0 out of 5.0 by Rachy23 Would go back in a heartbeat!
Fabulous hotel, only wished we had longer stay. It was pricey but we stayed over for rugby and was cheaper than the travel lodge at that time! Staff lovely, rooms amazing and so many nice touches most hotels would never think of! Can't wait to go back.
February 14, 2014
Rated 5.0 out of 5.0 by Skinginie Fabulous
We had a really enjoyable stay. Most impressed with the hotel staff and rooms. My only very small comment is that I didn't like the tv right in front of the bed as it was a large room and could have been located elsewhere. But as I say very minor compared with everything else. Thank you also for the bubbly and chocs for birthday.
February 12, 2014
Rated 5.0 out of 5.0 by jmcc67 will come back
just a one night stay on Friday night but the hotel was first class from welcome to departure. Room and furnishings were of highest quality and very quiet at back of hotel.
Staff were very welcomimg and mannerly. next time I will stay longer, location was excellent for theatre , cinema, shops and pubs.
January 26, 2014
Rated 1.0 out of 5.0 by Ahperjan unprofessional staff
very sad to say that staff was not really friendly. we did not feel warm welcoming plain cold hello.
room was clean bad we had to change room 3 times because of the noise from the roof so we could not sleep first night at all.
I am a member of IHG rewards Club and I was not even welcome as member just simple hello, not even welcome to Indigo Edinburgh.
internet was slow, in our first room TV did not work.
very sad... we had good memories about Edinburgh as a city and bad memories about hotel.
please review my feedback that i left few days after my leave on automatic survey email.
January 20, 2014