Rated 4.6 out of 5 by 164
Rated 5.0 out of 5.0 by Opreralover Theatre break
Stayed for 1 night rather than going home after an evening show. From the moment we arrived we experienced staff with an attitude of ensuring all our needs were catered for. Well done to all staff including the restaurant where we enjoyed a meal before the show. Bedroom was a modern delight with a luxury bathroom.
Highly recommend this hotel.
April 28, 2013
Rated 4.0 out of 5.0 by Chlanny Good hotel
We had a very nice stay at this hotel. The rooms are a little tight but they are very nice, especially the bathrooms. The staff were always eager to help and were always pleasant. We felt that the breakfast was overpriced for what was offered but overall, we had a very nice stay, we would stay again and we would recommend it to others. The hotel is walking distance to the Royal Mile and the neighbourhood was nice and is quiet. The Conan Doyle pub on the corner was also a nice surprise with great food and service.
When we checked in, we were advised that we had been upgraded. I'm not sure if that was because of our Priority Club membership and if we truly did get upgraded, I'm glad we did b/c the rooms are very small.
April 17, 2013
Rated 5.0 out of 5.0 by Bov60 Excellent room comfortable bed suite and bathroom
Despite having trouble finding the hotel as York Place was shut for the new tram lines, we found the staff very knowledgeable, helpful and polite. The hotel was very clean and modern and well sited for a city stay. Would recommend this hotel any day. Thanks
April 12, 2013
Rated 5.0 out of 5.0 by 987654321 Excellent breakfast excellent staff
faultless stay again, and the breakfast is very good.
I wouldnt pay myself to stay here as it is expensive, but work paid this time
April 3, 2013
Rated 3.0 out of 5.0 by Fordie Poor Room Space - Bar Food Quality
It was my second visit to the hotel. I was put in room 403, which must have been an existing room in the building prior to refurbishment, where a bathroom has been added. The bedroom space was small, smaller than the brand requirements and a double bed was fitted, leaving little space between the side of the bed and the wall. The bathroom was tiny and it was impossible to sit on the toilet due to the closeness of the wall between the bathroom and bedroom. I had to turn sideways on the toilet pan.
Its understood the need to maximise the numbers of keys, but this room in terms of size does not meet brand requirements and does little to enhance the hotels reputation.
The Lasange was dry and tastless. The staff were good on both occassions I have stayed.
April 1, 2013
Rated 5.0 out of 5.0 by CaptainJames Location, location, location!
Our stay at Hotel Indigo was our second Indigo experience (the other being in London). The room was very nice, and accommodations were what we expected. The location of the hotel is great (very close to the "border" of old/new town), and well within walking distance of everything you could possibly want to do. Customer service was impeccable - Daniel greeted us at the desk with enthusiasm, was extremely helpful with suggesting local venues that weren't the typical "tourist" spots, and was very knowledgeable the various tours & points of interest. The only downside (which is completely out of the control of the hotel), is that the street that it is located on was closed (and from what I understand will be for a few months) due to replacement rail construction. This was not an issue, because the layout of the area is very pedestrian friendly. We *WILL* stay at this hotel again on our next trip to Edinburgh.
March 29, 2013
Rated 5.0 out of 5.0 by GoMo Brilliant Location Excellent Service
Location of this Hotel was excellent for access to shops and tourist attractions ,the staff were great from top to bottom couldn't have been be more helpful
The decor and cleanliness of the rooms was as expected of a Hotel already at 4.6 out of 5 in previous reviews, if I had one observation the heating in the room could have been better as the fan produced hot air into the sitting area but left the bedroom area rather chilly even with the fan at max setting, but overall excellent we would have no hesitation in staying on future visits to Edinburgh
March 27, 2013
Rated 5.0 out of 5.0 by PriorityClubPro Wow
Ok so this was my first stay at an Indigo branded hotel and all I can say is wow. What a breath of fresh air. The staff were all brilliant, my upgraded room was stunning and all the services offered were perfect.
The hotel currently has shared parking due to the major road works outside but this is out of the hotels hands.
they have a gym and a great restaurant. If I looked for something to complain about I would say the breakfast is expensive, although mine was included and was very good quality.
They also offer free good wifi and free mini bar. I will be using Indigo's again based on this stay and am already booked in to stay here again.
March 26, 2013
Rated 1.0 out of 5.0 by Valia How to lose a customer for a few pounds
I stayed in this hotel for the second time last week after having a good experience the first time. Unfortunately, my second stay was a disappointing experience and I left after only 1 night to go to another hotel when I had booked 3 nights. Firstly, they didn't save on their system my priority club membership and I wasn't given the opportunity to receive an upgrade as a platinum member. Even worse I was given a room with disabled facilities and a view of a wall. Secondly, arriving in the reception I informed the front desk that my boyfriend who was also working in Edinburgh and is a gold priority club member would be staying with me the last two of 3 nights. The manager who was very rude informed me that we would have to pay £35 a night extra for an extra person in the room as the booking from the agency was for single occupancy. This was the first time I've had a hotel in Edinburgh ask me to pay more money on a room rate in a hotel for only two people. Upon hearing this, I called the agency, explained to them what I was told, they confirmed to me that it is a room rate and they were surprised that I was being asked to pay for a second person. So, I cancelled the next 2 days of the booking, left the hotel, nobody apologised and stayed at another hotel where as usual they had no problems with a second person staying under the same room rate. I was very surprised they were willing to lose future revenue from me for a few extra pounds as this is now a hotel I will be avoiding.
March 24, 2013
Rated 5.0 out of 5.0 by mdo73 Fantastic Hotel - I really Love this Hotel
I've chosen this hotel only by coincidence and now I've been staying here for the last 4 weeks, due to the convenience to be close to the office and the fact that is right in the middle of the city centre where I can choose from hundreds of restaurants and pubs. Great place, very friendly and helpful staff , good food, with rooms of different sizes, always clean and comfy beds. I would highly recommend it to business travellers.
March 18, 2013
Rated 5.0 out of 5.0 by YorkieLad Indigo.... Why go elsewhere?
Great hotel, great location and great staff. My first choice when I'm staying in Edinburgh. Well recommended..
March 12, 2013
Rated 5.0 out of 5.0 by DandZ Excellent stay once again
Thoroughly relaxing stay at the Indigo again . We had a lovely suite on the fourth floor . Usual original touches . Finished with a great breakfast .
March 10, 2013
Rated 5.0 out of 5.0 by Cat65 excellent service
My husband and I enjoyed a very relaxing overnight stay last week. The warm welcome we received on arrival was a good start.
Although the staff were friendly and welcoming they were not over intrusive. Our room although compact had everything we required and was of an excellent standard. The bed was the most comfortable bed I have ever slept with clean crisp cotton linen ( I want that bed!!)
Breakfast was served quickly from once again friendly staff and was one of the best I have had in any hotel. We had afternoon tea which was good but I have had better.
The hotel is ideally located for shopping and visitor attractions all only a a short walk. I would and have since recommended Hotel Indigo and will definitely be back.
March 8, 2013
Rated 4.0 out of 5.0 by TeriB Wonderful room, great breakfast
Stylish hotel, comfortable bed, good malt whisky selection.
Only issue was that the TV in our room refused to work and the staff didn't sort it out and didn't get back to us. However, they did wipe our drinks off the bill by way of compensation which was nice.
I would stay here again
February 17, 2013
Rated 3.0 out of 5.0 by anthony18 must try harder
The expectation was not met by reality.
New exciting invigorating etc.
Not what was on offer!
Basically everything was there to make it a reasonable hotel but at a more reasonable price.
Service needs better management and food definitely needs to be better.
The staff were always very pleasant and tried to make things happen but it seemed that communication and process was lacking.
They did their best and I was made to feel welcome so all in all it turned out to be an ok stay.
January 30, 2013
Rated 5.0 out of 5.0 by Penicuikbeagle Central Edinburgh Home from Home
Excellent location very friendly and helpful staff. The reception staff escorted us to our room and made us welcome. The rooms are very well furnished in a contemporary fashion and are most comfortable. There is a free mini bar (soft drinks and snacks) which is a nice touch.
Breakfast was most enjoyable with waiting staff who took a pride in their work (nothing was a bother).
If you want to use a quality hotel in central Edinburgh this hotel is a rather good choice.
We will very probably use it again.
January 16, 2013
Rated 4.0 out of 5.0 by Campars Lovely hotel in a fairly convenient location
My son and I thought that this hotel is excellent. The location was easy and convenient and the outside of the hotel is lovely, in character with the surrounding neighbourhood. The tram stop that is coming just outside will also make the hotel even more convenient. The entrance was a little tired and the tiles rarely seemed to be gleaming but that is just being a little picky. The tiles took away from the cosy feel of the hotel. Also the lack of a fireplace, in a city like Edinburgh, in the common room took away from the cosy ambience. The restaurant was however superb and the breakfast was very good value. I have to say the bacon was truely excellent. We also had dinner in the hotel one night, which is not something we ususally do in a big city and the food was excellent. The kingsize bed seemed a little small but the room was a good size and the shower was more than excellent. The staff were all helpful and very kind. All in all the hotel was an extremely pleasant thought to keep in my mind as the place I was coming back to after a day of keeping up with a 12 year old.
January 11, 2013
Rated 4.0 out of 5.0 by Peter888 Recommended - great location
Great place for staying in Edinburgh.
Small rooms but clean, modern design and sufficient facilities to ensure a comfortable stay.
Short walking distance to shopping and sights.
Limited menu over new year period, but restaurant pleasant place to eat.
January 11, 2013
Rated 5.0 out of 5.0 by alison27 great hotel
what a lovely experience.....so central for everything and a lovely quirky hotel. The decor was fun and the bathroom and shower amazing. The staff were friendly and professional. I would recommend this hotel
January 3, 2013
Rated 4.0 out of 5.0 by Carlz Lovely hotel but very small room
We booked to stay in a King bedded room, but i am convinced the bed was only just about a double. Little room in the room to move around one we brought our luggage in.
Positive things were very helpful and friendly staff, very clean and refreshing rooms and hotel. Excellent location to main streets and castle. Would recommend and stay again.
January 3, 2013
Rated 2.0 out of 5.0 by rochforn Nice hotel but very little sleep
Nice hotel but we couldn't escape from a constant drone which we assumed to be connected to air conditioning units on the roof outside.
On reflection we should have notified the hotel as soon as our sleep was affected, however after discussing with the staff the next morning, it turned out to be a kitchen fan which was never turned off.
The fan is normally switched off at 10.30 at night.
Despite our protests of having very little sleep, we received a meek apology and were charged full price.
If you do stay at the hotel, make sure you aren't in a room close to the kitchen!
December 20, 2012
Rated 4.0 out of 5.0 by tyjr8 Great hotel and location - road construction notwithstanding
I stayed there Nov. 30th and the hotel was great... Nice room, great staff. But the hotel was impossible to get to. The road was closed to buses only and we had to park 2 blocks away and port our luggage to the hotel. I wish they would have warned me ahead of time.
December 12, 2012
Rated 5.0 out of 5.0 by BigMac777 Very comfortable and fresh
The staff and room was fantastic this was my first time in a Indigo hotel and I hopr the others in the country match this standard.
December 12, 2012
Rated 5.0 out of 5.0 by Hiker11 Great Stay!
The hotel was very nice and in a convenient location, but the staff made all the difference. They were very friendly on all shifts, and helpful with great suggestions for where to go in the area. The breakfast at the restaraunt was excellent, and started our days out well. We also did room service one night, which was also very good. The rooms were small, but bright, well maintained, had a GREAT shower, and very comfortable bed. We will definitly stay here again!
December 11, 2012
Rated 5.0 out of 5.0 by Lottie Excellent breakfast and servive
All staff were attentive and gave brilliant service. The breakfasts were excellent, thank goodness not self service and happy to respond to a request for something not on the menu. I have stayed in other hotels in Edinburgh but will be returning to Hotel Indigo
December 7, 2012
Rated 5.0 out of 5.0 by Gweipor Recent Trip to Edinburgh
Good first impression.....once we reached the hotel. Construction work for the new tram system meant that the taxi was unable to drop us off right outside the hotel. However, not far to walk and this will not be a problem once the building of the new tram route has been completed.
Welcoming reception area and friendly, helpful staff. Well appointed room, albeit a little on the small side, but we did have more luggage than the average guest! Relaxing bar area, with good selection of drinks and friendly staff. I was with my husband on this trip but occasionally visit Edinburgh on my own and would highly recommend to single, female travellers given its secure and convenient location and friendly staff.
Overall a welcome edition to the growing boutique hotel provision in Edinburgh and well situated for the main shopping areas in the New Town. I would definitely recommend it.
December 5, 2012
Rated 5.0 out of 5.0 by Yanna Excellent Stay
Great hotel in a really good location. All major attractions Princes St, Castle, Royal mile 5-10 mins walk, Stockbridge 15 milns walk. Lovely comfortable beds,nice bathrooms, modern funky decor but still retains building character. Exceptionally good breakfasts (unsual in any hotel). Staff friendly and helpful, really make you feel welcome and special. Free minibar and fresh milk in rooms (for tea & coffee) nice touches. Overall just tries a little bit harder than your average hotel - you won't regret booking this one.
December 2, 2012
Rated 5.0 out of 5.0 by tracy222 clean modern room and great breakfast
I have no complaints with this hotel, very clean modern, helpful staff, breakfast was excellent.
November 28, 2012
Rated 2.0 out of 5.0 by annoyedstillwaiting please don't take reservations monies twice.
As I've had to telephone on 6 occasions to request a refund of my reservation monies taken in error this is not a positive review. Almost a week after I paid in full for my stay I'm still waiting for my refund and have been offered only reluctant apologies. Dreadful service.
November 23, 2012
Rated 5.0 out of 5.0 by Booboo10 Excellent
Me and my 10year old daughter stayed here, we were both made very welcome by the reception staff on arrival.
I found all the staff very professional and helpful.
I will definitely return but might wait until the roadworks are finished.
Thank you for an enjoyable stay.
November 23, 2012