Rated 4.6 out of 5 by 245
Rated 5.0 out of 5.0 by Jay01 An Absolutely Fantastic Stay
For more years than I care to remember I have travelled extensively on business and for pleasure staying in hotels around the world but not once have I ever felt inclined to write a review on a hotel until now.
From the moment I telephoned the hotel prior to arrival to arrange booking a parking space right up until our stay ended the staff could not have been more helpful, welcoming and attentive. It was without a doubt the attitude and customer service of the staff that made this one of the most pleasant hotel stays that I have ever experienced.
The room, along with the entire hotel, was nicely decorated and spotlessly clean with everything you could possibly need and the bed was one of the most comfortable I have ever slept in at a hotel.
The food in the restaurant, both for breakfast and an evening meal, was lovely along with excellent service (notice the trend here?).
Being a new hotel there were a few small teething problems with attention to detail which are to be expected but this was far outweighed by the positives and the effort of the staff to rectify these immediately when pointed out.
The only down-side to our stay is that my wife enjoyed it so much she wants to return and I don't think my wallet could survive another shopping spree in Princes Street!
An overall good quality and value hotel with excellent staff that I would not hesitate to recommend to anyone and when we return to Edinburgh I will not even consider staying anywhere else.
September 7, 2012
Rated 5.0 out of 5.0 by SixtyR A gem in the area
Service, from check-in to check-out, was outstanding. The room was very comfortable and quiet, with excellent facilities. Centrally located and ideal for visiting the city centre, this hotel is a bit of a gem in the area. I will definitely stay here again.
September 6, 2012
Rated 5.0 out of 5.0 by Jaxi66 A winner - all round.....going to Edinburgh? Stay here!
This fairly recently opened hotel is superb, the team have got it just right
From the minute you walk through the door , the friendly greeting, prompt check in, advice on what to do, where to go , even storing your luggage is done with a smile!
The decor is great throughout the hotel and it is immaculate, the rooms are very nice, with everything you need and the beds are amazing
Food in the restaurant is great as is the service
We were a party of 8 and not one of us could find a thing to complain about just praise all round
Thankyou for a great weekend
September 2, 2012
Rated 5.0 out of 5.0 by AliG Surprising Gem in the midst of Edinburgh's ongoing roadworks...
As usual I had left it late to book but was happy to find Hotel Indigo. A great surprise to find an individual, top quality, reasonably priced, non corporate hotel with good quality service. Albert did his best with directions to parking but the ongoing tram works made it a real mess. Lucky i know the city and was able to find my way but for first time visitors i would say book with the hotel parking (they have limited spaces) or leave the car at home!
Only suggestion would be to make the parking situation (ie book with hotel or use nearby local car parks etc) a bit more obvious...
August 29, 2012
Rated 5.0 out of 5.0 by Skehacrine Nice hotel in a great location
Stayed for three nights on Reward points at the height of the Edinburgh Festival.
Very nice spacious room with high ceiling as the hotel was originally three Georgian townhouses.
Very comfortable bed and bedding and the rainfall shower was great.
The minibar was stocked with some complementary non alcoholic drinks and snacks. I don' know id everyone gets this or just Priority Club Platinum members, but it was a very nice and welcoming touch.
There is free wifi too, however the speed is just 0.25 Mbps.
Nothing really bad to report. Staff were efficient but not overly helpful, the people before me checking in asked about information on the Edinburgh Festival and was told to look it up on the internet. My partner saw a stack of copies of the Festival guide book in the reception area and gave them a copy.
They took a preauthorisation of my credit card on check in, which I've never had as a Platinum member before.
August 23, 2012
Rated 4.0 out of 5.0 by ROBBIE design comfort and cleaning room
exactly what I expected. good balance betwen design, comfort and cleaning. maybe only a bit tall ceiiing for my standard
August 21, 2012
Rated 5.0 out of 5.0 by TimK Excellent
Very nice stay during the Festival. Staff very welcoming, room though small very well furnished. Huge comfy bed and fab shower, Great location easy to walk to everything.
August 19, 2012
Rated 4.0 out of 5.0 by Pazzer Short Stay
Booked hotel back in May just after the opening as it looked ideal for a few days to explore the City . I had booked the "restricted" hotel car park and also checked with the staff the afternoon before my arrival that the space was booked, as I was arriving late from St Andrews. Unfortunately when I arrived teh hotel staff said there had been a mix up and my space I had booked and checked on had been gioven to someone else and I had to park in the NCP behind the hotel. They did say they would reimeburse me the difference between NCP and their own car park. They did this upon check out however it was the inconvienince that I could have doe without especially arriving at 11pm. Other than that the room was superbly decorated but was located at the Basement level so we had a beautiful view of car wheels, and peoples feet when we looked out from the windows.
The Hotel is new and of a very high quality and comfort. There will be some hiccups as with every new business but I would stay there again as it is idealy located and of high quality.
August 15, 2012
Rated 5.0 out of 5.0 by cenk43 First Experience at a Hotel Indigo
A weekend escape with my wife during a two week business trip, we really enjoyed staying at this hotel...Pleasantly surprised to stay at a boutique type IHG hotel as first impression. My priority status was recognized and we were upgraded to a deluxe room. While a bit small the room was nicely decorated with good electric plug options for charging stuff without a UK adaptor. (big plus). We had a few hick-ups like the cupboard light and bathroom speaker not working which were quickly fixed. There were complimentary soft drinks, coffee and tea as well as an espresso machine. (My sincere recommendation is to change to Nespresso) The staff (from bar tender to front desk) were all very attentive and knowledgable which was really the highlight of our stay at this hotel. Keep up the good work! Warm breakfast options were adequate and tasty. 10 minutes walk to The Royal Mile and 15 mins to castle! Overall, a very pleasant stay!
August 8, 2012
Rated 5.0 out of 5.0 by MrCGrey Fantastic Hotel In a Fantastic Location
The Hotel Indigo Edinburgh was fantastic, I really can't say a bad thing about it. Excellent location, room, staff - really really nice place to be. I didn't eat there but the afternoon tea I saw some folk enjoying looked tremendous.
It would be nice if the bed was not on wheels on a laminate floor as I had difficulty controlling it.
Only negative was the missing bonus for being a PC Platinum member - even the Holiday Inn Express hotels acknowledge this and give you something, even when on a reward night!
August 2, 2012
Rated 5.0 out of 5.0 by NickH Modern, great refurbishment of an old hotel with excellent staff
Despite the road works on York Place for the new tram lines the hotel was a first rate experience - very well equipped and furnished room and friendly and efficient dining room for breakfast. Will stay again.
August 1, 2012
Rated 5.0 out of 5.0 by AHarris Incredibly friendly and helpful staff!
The facility is very clean, comfortable, well designed, and beautifully decorated, but it is your staff that really make it extra special. We thoroughly enjoyed our stay and will certainly be back when our travels take us through Edinburgh again.
July 30, 2012
Rated 5.0 out of 5.0 by KevinMac Comforting
For two rainy, we were in need of comfort, smiles, and recommendations-- we received all of the above. This was by far one of the better staffs I have experienced in recent times. Calming, kind and helpful.
Additionally, they were overwhelmingly helpful in contacting our rental car company and transferring our pick up site to nearby Waverly. That was what put the staff up to five stars. Great people.
Strong breakfast as well. Big and filling for a long travel day. Cannot say enough god things.
July 26, 2012
Rated 5.0 out of 5.0 by Bee31 Outstanding comfort and bright modern accommodation
Just great all round. Modern, bright, tasteful. Comfy bed, great food and bar service, even a wee gym. Location is perfect and a great ace to stay if a woman travelling on your own but also works for couples and older kids. Will be back!
July 17, 2012
Rated 5.0 out of 5.0 by ray3214 Outstanding Guest Services
Upon arrival we were greeted at the check in counter with Excellent Professional Service and also throughout our stay, the best service at any IHG Hotel and I've stayed at over 100 propertys.
July 16, 2012
Rated 5.0 out of 5.0 by Helen56 Great Staff
Wow, the staff at this hotel where everything we could have asked for, polite,helpful and chatty where appropriate,just the right level of service. We had a great two day stay in this modern hotel.we loved the fact the the free mini bar had fresh milk, which ment that the tea was almost as good as home brew.
July 12, 2012
Rated 5.0 out of 5.0 by James All Great
This was one of the best hotels I have stayed in all the Staff were super and very interpersonal, room decor and facilities lovely, location ideal, restaurant decor again lovely and the food was excellent would definitely stay again and recommend to my family and friends.
July 9, 2012
Rated 5.0 out of 5.0 by Lori Nice place would stay here again
We'd been traveling for several weeks and this hotel was very comfortable, the staff was accommodating. The hotel decor was fresh and new and eclectic. Whichni really liked. Ive stayed at other indigos in other countries and would recommend them
July 5, 2012
Rated 5.0 out of 5.0 by LisaC Great staff couldn't do enough!
We are Priority Club members who stay frequently at Holiday Inn properties in the U.S. We actually read about this hotel on Tripadvisor, and chose it over a Holiday Inn Express that was nearby (that we're sure was nice too). We also stayed at the Indigo Inn in Glasgow a few days before this stay. We have never had a more pleasant experience at a hotel. The staff is wonderful, friendly--went out of their way for us in every way--with ACCURATE and HONEST advice for our travel Qs.
We had one issue with the room--we checked in on Thursday and the light was out over the sink in the bathroom--which made it hard for my husband to see to shave. They forgot about it Friday, and then the weekend came so it was never fixed during our 4 night stay. But the staff apologized and made up for that with their friendly manner.
I don't know if it was just this hotel, friendly Scotland or what...but this experience will have us trying Hotel Indigo in the US--even though it is above our usual price point.
July 1, 2012
Rated 5.0 out of 5.0 by KevinH Great Hotel
Friendly, helpful staff, definitely service with a smile. Rooms modern, comfortable and spotlessly clean. Good location for visiting the sights. Would also recommend the restaurant, good food and great service. We will be using it again.
June 30, 2012
Rated 1.0 out of 5.0 by Aeneas Average hotel and poor service
The room is perfectly comfortable and being quite a new hotel the decoration is clean and fresh, but my experience was one of poor service and I found the hotel overpriced for what it is.
"highlights" included waiting 30 minutes for breakfast service in the restaurant before giving up and leaving having received nothing except a glass of orange juice which tasted slightly soapy, and finding one of the complimentary biscuits in the room half eaten. When I raised these incidents with the staff they tutted and said it was poor but appeared to be unable or unwilling to do anything about it.
I would not recommend the hotel and wont be back. Delighted that they actively sought me out to review the hotel so I can share my experience with other customers!
June 14, 2012
Rated 5.0 out of 5.0 by Munro100 Faultless Stay at the New Hotel Indigo in Edinburgh
I booked this hotel as read many positive reviews previously and managed to get a room at a fantastic price.
Got a complementary upgrade to a Superior King Bedded room thru my priority club Platinum status.
I have to say will probably never stay in a nicer hotel room in the UK unless all hotel indigo 's are of similar quality.
The customer service was excellent from the moment I checked in and they escorted you to your room till the time I checked out and they wanted to make sure everything was ok with my stay.
Also the location is excellent just 5 mins walk to Princes Street or 10 mins to Royal Mile so very central with lots of good pubs and bars nearby.
I am looking forward to checking out the other hotel indigo's around the world now.
Thanks again for a most excellent stay.
June 13, 2012
Rated 5.0 out of 5.0 by Traveler128 Great Hotel!
Great staff and warm hotel with nice accommodations. Overall very nice stay. Approx 10-15 min walk from the royal mile. Free mini-bar does not get refilled.
June 12, 2012
Rated 3.0 out of 5.0 by RobbieT Cluttered room and ok service
We stayed in a King Superior room over the recent bank holiday.
The service at breakfast was poor to mediocre, every morning I would ask for butter to be initially brought Flora, etc, etc. Tables weren't set for guests arriving and they missed cutlery when serving.
The room had too much furniture in it so it felt cluttered. The centre of the room is a big TV on a pole with no option to move it out of the way.
The little gym in the basement is worthwhile with two runners, a bike, cross trainer and a weight station.
I didn't feel it reflected good value for money in terms of service or was reflective of the IC hotel group.
June 12, 2012
Rated 5.0 out of 5.0 by Bellabows Great rooms and service for a family of 5
How unusual to be treated as though we were valued guests and also have a boutique hotel thrown in! With 3 young, noisy children, we were given 2 great, cool rooms, the one accommodating 3 had chaise and 2 huge beds that left the kids fighting over it, as well as me and my husband. Although they didn't inter-connect, they were close by.
A great Scottish welcome from the staff, in fact nothing was too much trouble. We will definitely stay with Hotel Indigo again.
June 12, 2012
Rated 5.0 out of 5.0 by shinycarot Excellent Hotel, Great Staff
Stayed her wife my wife for out 10th Anniversary in May. From check in to check out we enjoyed our stay immensely. The staff were helpful and very friendly. The room was great., a large TV and fantastic shower.
The bar is a little small but the drinks were well prepared by knowledgable bar staff.
We only ate breakfast in the restaurant but the quality was excellent. The restaurant did seem a litle under staffed though but the staff that were there seemed to cope reasonably well considering how busy they were.
Overall, loved it and would recommend.
June 8, 2012
Rated 3.0 out of 5.0 by kevin1983 a lot of small problems
I stayed hear for 4 nights while taking part in Edinburgh marathon. Hotel is in a great Location within walking distance of most attractions.
The hotel looks fresh and smart throughout and staff are very friendly and helpful,however....
we encountered a lot of small problems that took the edge off our stay. they are as follows, Air Conditioning in first room did not work and we were moved after first night, second room did not have a hair dryer nor any toiletries until next day and upon checkout items had been placed on our bill that we had not had! (they were removed when questioned)
the beds are on wheels and the floors are wooden,as a result the beds moved around the room every time you got in or out of bed!
Also there was no recognition of the fact i'm a Gold Priority Club card holder.
In all this hotel could and should be allot better!
June 3, 2012