Rated 4.6 out of 5 by 224
Rated 5.0 out of 5.0 by Munro100 Faultless Stay at the New Hotel Indigo in Edinburgh
I booked this hotel as read many positive reviews previously and managed to get a room at a fantastic price.
Got a complementary upgrade to a Superior King Bedded room thru my priority club Platinum status.
I have to say will probably never stay in a nicer hotel room in the UK unless all hotel indigo 's are of similar quality.
The customer service was excellent from the moment I checked in and they escorted you to your room till the time I checked out and they wanted to make sure everything was ok with my stay.
Also the location is excellent just 5 mins walk to Princes Street or 10 mins to Royal Mile so very central with lots of good pubs and bars nearby.
I am looking forward to checking out the other hotel indigo's around the world now.
Thanks again for a most excellent stay.
June 13, 2012
Rated 5.0 out of 5.0 by Traveler128 Great Hotel!
Great staff and warm hotel with nice accommodations. Overall very nice stay. Approx 10-15 min walk from the royal mile. Free mini-bar does not get refilled.
June 12, 2012
Rated 3.0 out of 5.0 by RobbieT Cluttered room and ok service
We stayed in a King Superior room over the recent bank holiday.
The service at breakfast was poor to mediocre, every morning I would ask for butter to be initially brought Flora, etc, etc. Tables weren't set for guests arriving and they missed cutlery when serving.
The room had too much furniture in it so it felt cluttered. The centre of the room is a big TV on a pole with no option to move it out of the way.
The little gym in the basement is worthwhile with two runners, a bike, cross trainer and a weight station.
I didn't feel it reflected good value for money in terms of service or was reflective of the IC hotel group.
June 12, 2012
Rated 5.0 out of 5.0 by Bellabows Great rooms and service for a family of 5
How unusual to be treated as though we were valued guests and also have a boutique hotel thrown in! With 3 young, noisy children, we were given 2 great, cool rooms, the one accommodating 3 had chaise and 2 huge beds that left the kids fighting over it, as well as me and my husband. Although they didn't inter-connect, they were close by.
A great Scottish welcome from the staff, in fact nothing was too much trouble. We will definitely stay with Hotel Indigo again.
June 12, 2012
Rated 5.0 out of 5.0 by shinycarot Excellent Hotel, Great Staff
Stayed her wife my wife for out 10th Anniversary in May. From check in to check out we enjoyed our stay immensely. The staff were helpful and very friendly. The room was great., a large TV and fantastic shower.
The bar is a little small but the drinks were well prepared by knowledgable bar staff.
We only ate breakfast in the restaurant but the quality was excellent. The restaurant did seem a litle under staffed though but the staff that were there seemed to cope reasonably well considering how busy they were.
Overall, loved it and would recommend.
June 8, 2012
Rated 3.0 out of 5.0 by kevin1983 a lot of small problems
I stayed hear for 4 nights while taking part in Edinburgh marathon. Hotel is in a great Location within walking distance of most attractions.
The hotel looks fresh and smart throughout and staff are very friendly and helpful,however....
we encountered a lot of small problems that took the edge off our stay. they are as follows, Air Conditioning in first room did not work and we were moved after first night, second room did not have a hair dryer nor any toiletries until next day and upon checkout items had been placed on our bill that we had not had! (they were removed when questioned)
the beds are on wheels and the floors are wooden,as a result the beds moved around the room every time you got in or out of bed!
Also there was no recognition of the fact i'm a Gold Priority Club card holder.
In all this hotel could and should be allot better!
June 3, 2012