Rated 4.4 out of 5 by 219
Rated 4.0 out of 5.0 by AndyMac1948 Perfectly adequate conference hotel
Title of review says it, pretty much. Staff very helpful, comfy room, decent food at lunch and dinner, not quite so good at breakfast. Conference suite kept well supplied with coffee, tea and nibbles. Fairly unpreposessing exterior but better within. Pretty fair situation for access to city centre either by taxi or bus.
October 8, 2014
Rated 5.0 out of 5.0 Excellent stay at Holiday Inn edinburgh west, except for Vegeterian dinner
It was a very Good, pleasant and homely stay for me and my wife at Holiday Inn Edinburgh west.
However, My wife and me being a pure vegetarian from India the dinner at Hotel restaurant was not much liked by both of us.
Rest every thing we liked and we were impressed with.
October 8, 2014
Rated 5.0 out of 5.0 by divadB Great service
Arrived late and staff could not have been more helpful, both at reception and in the bar/restaurant. They were quite happy to serve us food, although it was getting close to time for last orders, and were happy to make recommendations etc. from the menu.
October 7, 2014
Rated 4.0 out of 5.0 by CarolineVC Friendly, efficient and attentive staff
Easy to find. Ample parking. Comfortable rooms. Quiet hotel (Monday night stay). Everything you would expect from Holiday Inn ie decor, room size, facilities etc. Not exceptional, just good standard of hotel for business travel.
But what makes this hotel is the staff who should be commended. From check in, to room service, bringing iron/board, bar, check out... every single person was friendly, attentive, knowledgable.
There is a Holiday Inn near Edinburgh Zoo which is much bigger and has better facilities... but doesn't have the personal touch you get with Edinburgh City West.
I stay in a LOT of Holiday Inn's (and other chains) for business purposes and I can't remember ever having a better staff-customer experience.
October 3, 2014
Rated 5.0 out of 5.0 by Rich2001 great service
Service in hotel was generally excellent, and the staff in the dining room at breakfast and diner were attentive, efficient, and friendly.
October 2, 2014
Rated 4.0 out of 5.0 by kbbm21 Great views
We were upgraded to a room with a view of the castle which was fantastic.
October 2, 2014
Rated 5.0 out of 5.0 by Richard 65 Ryder Cup
Great Stay and Edinburgh is a great place. Scotland is truly beautiful.
September 30, 2014
Rated 4.0 out of 5.0 by EMB1980 Great service and location
I had good service, they helped me get a bus into the city centre and gave me advice
September 29, 2014
Rated 5.0 out of 5.0 by robin456 Good experience
Thought the hotel might be a bit out of the way from the centre of town but it's easily accessible by regular bus services.
Bit of a shame there aren't any other restaurants within walking distance of the hotel so unless you want to eat in the restaurant every night, you have to travel to find somewhere.
Don't understand why Holiday Inn has some hotels which provide free Wifi and some (Like the Holiday Inn Edinburgh City West) don't..
September 25, 2014
Rated 5.0 out of 5.0 by SamiS Comfortable and great hotel
It was very good to visit this hotel. All my experiences were perfect.
September 22, 2014
Rated 5.0 out of 5.0 by pjmorgan Very happy
Stayed here whilst taking my son to University and very very happ
September 20, 2014
Rated 5.0 out of 5.0 by Travelling-Mark Staff/Restaurant Made The Difference
Stayed here for 3 nights. The staff I met were helpful and polite and the quality of the food coming out of the restaurant was excellent. For these reasons I would say this Holiday Inn stands out above most of the others I have stayed at - and there have been a lot! :) I don't usually write reviews but the staff here deserve a special mention. Well done Edinburgh City West!
September 19, 2014
Rated 5.0 out of 5.0 by Sue/Alex Our favourite Edinburgh stopover location
As always your friendly staff made us feel welcome and the room was of the usual very high standard.
Unfortunately on this visit, due an early morning flight, we were unable to avail ourselves of the excellent breakfast buffet you always lay on but will do on our next stay later in they year!
Many thanks and lang may yer lum wreak ... whatever the result of the Independence Referendum!!!
September 12, 2014
Rated 5.0 out of 5.0 by ness101 overnight stay
A lovely hotel just what we needed. The room was clean and bright. Nice to have two double beds (american style) in a room rather than a sofa bed.
September 9, 2014
Rated 4.0 out of 5.0 by Iainl Great service at reasonable cost
Stayed 3 nights very comfortable and staff friendly and helpful.
No parking fees which is a bonus in Edinburgh
September 3, 2014
Rated 5.0 out of 5.0 by JoleneCar Good service and delicious food
We enjoyed our stay at the Holiday Inn. The room was comfortable and cozy, and the breakfast was delicious every morning. Guests in adjoining rooms made a bit of noise in the middle of the night, which disturbed our sleep and was the only bad thing about our stay. Other than this, it was perfect!
August 30, 2014
Rated 5.0 out of 5.0 by terryc never lets me down!
I am a regular visitor and whilst I have a choice and have tried other Edinburgh hotels from time to time, I always come back to Edinburgh City West to enjoy a friendly and comfortable stay and have never been disappointed. As with all venues it starts at the top and the G.M. is a very personable and hands-on guy who takes a real interest in visitors views and is genuinely pleased when they compliment the Hotel and concerned if they have issues. It follows that the staff respond to this positive style and are always cheerful and friendly, which is important to someone like me who is away from home a lot. I sometimes read negative reviews of the hotel and wonder whether the reviewer has actually stayed at the same venue. However, I guess you get out of life what you put into it and maybe their own approach to staff is not as friendly as others, or they are hyper critical! Anyway, for my money Edinburgh City West is an ongoing good experience and I look forward to my next visit, for the week commencing 15th September.
August 29, 2014
Rated 5.0 out of 5.0 by Liam69 Location
Great location - not too far out of town.
Good transport - bus stop outside / taxi service
Staff polite and attentive
August 28, 2014
Rated 5.0 out of 5.0 by Mika67 Edinburgh Reise
Sehr freundliches und kompententes Personal. Für Reise mit Kind (groß) das Zimmer mit 2 Doppelbetten optimal. Auf Anfrage glutenfreies Frühstück möglich. Frühstücksbuffet toll. Lage und Erreichbarkeit sehr gut.
Kleine Mankos: Badezimmerbeleuchtung eher gering, kein Kosmetikspiegel im Badezimmer, keine Steckdose für Föhn im Badezimmer. Bei Reinigung im Bad/Zimmer leider Haare von Personal zurückgeblieben.
Gesmat: Sehr gut
August 27, 2014
Rated 5.0 out of 5.0 by Khokan Experience in Holiday Inn
Overall a good experience. Peaceful stay but away from City Center and therefore somewhat inconvenient for the tourists with short stay. Staff is helpful and courteous.. I would have preferred choice of few more restaurants. I had visited with my wife and son and stayed in a suite. Perhaps I would have appreciated a little larger drawing room.
August 23, 2014
Rated 4.0 out of 5.0 by Mr Ming windy, noisy room but comfortable.
It was a windy night and room noise is loud. Overall, a comfortable hotel.
August 21, 2014
Rated 5.0 out of 5.0 by mickyj1949 allways well looked after
During my wifes illness we have stop here regulary, and have allways been well recieved and looked after by all the staff. The hotel is handy for the centre and easly accesable.We would, and do,always recomend the hotel to friends.
August 20, 2014
Rated 5.0 out of 5.0 by SIRA2014 Comodidad y servicio excelente
Facil comunicación con el centro de la ciudad
la atención prestada por el personal de hotel es muy buena
las habitaciones son muy comodas y bien equipadas
buenas vistas de la ciudad de Edimburgo y del Castillo
August 14, 2014
Rated 4.0 out of 5.0 by What? Good stay
Enjoyed a relaxed family visit. We were provided with all our room and food needs without any problems. The bar was pleasant place to meet friends and the children enjoyed the outside playground. There is a large car park.
August 13, 2014
Rated 5.0 out of 5.0 by reefbabe Brilliant!!
absolutely brilliant stay; we both enjoyed ourselves at the Holiday Inn so much. We have stayed in Holiday Inn hotels preferentially in the past and the standard is excellent in all cases, but I think Holiday Inn - west edinburgh was the best! Well done to all the staff.
August 12, 2014
Rated 5.0 out of 5.0 by SteveinBeds Great Hotel & Casual Dining but Better Signage Please!
I think the new Holiday Inn menses are just right for both lunch and dinner. The breakfast buffet is very good but I do not like that you have to order fried and poached eggs; just never sure how long before they come.
Only real criticisms are that the car park is too small (arriving back late twice there was nowhere to park properly) and, unlike almost all Holiday Inns, it needs much better signage from the road, especially approaching from the west where the entrance is not very visible.
August 7, 2014
Rated 2.0 out of 5.0 by Toots55 Excellent staff but pity about the sofa bed
Delighted to be given an upgrade to Junior Suite on arrival, but not so pleased when my 92 year old mother and I saw only one double bed. The extra sofa bed was very uncomfortable with lots of crumbs in the folding mechanism. Only a very light sheet thrown loosely directly on top of the mattress with nothing in between. Only one remote control for two televisions. Shower 'switch' failed to work in the bathroom. Mean tea tray with no biscuits .... but excellent breakfast and delightful staff who made our two night stay very special. The staff are a credit to the management, especially at breakfast and in the bar. Will return because of its good location, but I felt that the prices were actually pretty steep for two sleepless nights.
August 7, 2014
Rated 5.0 out of 5.0 by Patriot 186 Great place to stay in Edinburgh
This hotel was a great place to stay with very friendly staff and just a short distance frome the centre of the city.
Bus routes outside the entrance made it easy to come and go should you not want to drive by car.
Made to feel at home and after staying the 8 nights I got know the great service team.
They had very good knowledge at the front deck for a varity of tours you could go on and very pleased to help you should you ask for any thing you may have needed. Would come again when staying in Edinburgh.
August 6, 2014
Rated 5.0 out of 5.0 by jay jay blondie small bed and great service
this hotel is perfect for a city break, handy for the city centre, opposite an outlet shopping mall, fab views across the city, good food, very caring staff, my only complaint if you can call it that, is that the beds are standard double beds and we are used to a king, we felt cramped and hot, so i would advise a twin room, it was july,
August 6, 2014
Rated 5.0 out of 5.0 by Gemmalou A truly lovely hotel with brilliant staff!
I use this hotel frequently for business and I always receive the same warm welcome from the helpful staff. It is always a pleasure to stay at this hotel because of this fact and the face that, as a lone traveller, I feel safe and secure.
I would highly recommend this as a venue for business meetings and for anyone looking for a great base from which to explore Edinburgh - Excellent!
August 4, 2014