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Rated 4.0 out of 5 by 156 reviewers.
Rated 1.0 out of 5.0 by Very disapointed and regret choosing Indigo At check in I begged if at any chance I could get a room with a balcony in the corner to please contact me. Didn't happen. I was so disappointed in the room and the view. I faced the courthouse. That was the last thing I wanted to see. I was again disappointed when I headed to the pool but first to the main desk to get a towel and give your room number back up the elevator to find out the sun is blocked by 3:00 and the pool was freezing. First thing 2nd morning to the pool but first had to go get towels. Looking forward to listening to an audiobook and enjoy the sunshine I was told I would not be able to stay by pool because he had to pressure wash then came back and said could stay. The music was so loud I couldn't hear the author reading then the pressure washer kicked on. I have it recorded on my phone to show I missed two calls because I couldn't hear. Went to use the workout room but couldn't because it was being cleaned. Informed that the water was going to be shut off at ???? till ??? so waited to shower. The safe gave an error code and waited for maintenance. Third morning the same thing the music and pressure washer again. Sun blocked by 3 in the shade in Florida wasn't what I expected. I went to room to shower and it's unlocked and the bar kept it open I assume for housekeeping so I waited around waiting for clean towel thinking this room could get robbed so easy. I finally locked the door and showered and room was not cleaned called for towels that evening and couldn't get them. Fourth morning went to breakfast to get away. I asked where I could get some razors and was told Publix. I found this nice little store that has everything a block away. I came back to use the pool and the man from the front desk came up to talk and he experienced what was going on. He lowered the music which was better. I wanted a bucket of ice and had to run to all floors and the desk said they would send some up. Returned still empty ice bucket. My last morning I went right up to the pool and there I'm greeted by the pressure washer and the operator of it told me I couldn't stay very long but he would do the pool last. I checked out at eleven. I was sick when I saw the amount of money I work very hard for to stay at Indigo. I don't know what to do because I have never been this disappointed with other places. I just let it go but something needs to be said and I did so hopefully you will fix it so somebody else won't feel the way I do. I have video I would like to share with you to hear for yourself. S December 22, 2014
Rated 5.0 out of 5.0 by First Indigo experience - excellent Great location. Genuinely warm and caring staff. Updated, clean, comfortable room. Only negatives - extremely slow internet and no restaurant in the hotel. December 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great staff and great location This is a boutique hotel. It's always clean and the staff is friendly and attentive. The bed is totally comfortable. The fitness center is impressive and the corner rooms are stellar. As a business traveler, Indigo is set apart from other hotel chains. December 21, 2014
Rated 2.0 out of 5.0 by Broken heating and air and clueless staff Customer service seriously lacking at this property. Not only was my room unacceptable, many in our party had problems with their rooms not being available despite having confirmations. I tried to patiently discuss my concerns with the staff and request a partial (25%) refund due to my heat being broken. The staff was not empowered to do anything during my stay and did not return calls promptly post stay. I finally received a message from someone that there was nothing they could do. I will be calling the GM (again) on Monday. totally unacceptable. December 20, 2014
Rated 5.0 out of 5.0 by Awesome Location. For about the same price as a Holiday Inn Express next to the highway you can stay downtown in a nice location with a rooftop bar, fitness center and right near the courts. Lot's of restaurants in the area too. December 20, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Always love staying at Hotel Indigo, updated rooms, friendly staff, unique properties December 17, 2014
Rated 1.0 out of 5.0 by Generally uncaring staff Experienced a problem during my stay, reported it to hotel management, received no follow-up. December 15, 2014
Rated 5.0 out of 5.0 by Great hotel in a great area Great service and very responsive staff. The area around the hotel is very nice December 15, 2014
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