Rated 4.6 out of 5 by 220
Rated 4.0 out of 5.0 by Sinead83 Love this hotel
I've stayed in this hotel a few times when visiting Glasgow, and am happy to pay a premium price in doing so for a number of reasons including the quality and spec of the rooms, the comfortable beds, the ambience of the hotel and the great standards of service your staff provide.
We upgraded on our recent visit and loved the room. One let down was the mini bar (lager and diet coke wasn't what I was expecting). However, we were surprised with a complimentary cheese platter!! Very delightful.
If i was to provide any feedback which would make my experience with you more pleasant it would be to provide a better mini bar (even if its just savoury snacks) and don't start hovering at 9am in the hallways.
December 6, 2013
Rated 4.0 out of 5.0 by Pekanoodle Something special
Excellent room and lovely hotel. Nearly spoilt by reception failing to arrange a taxi with three hours notice but terrific staff at breakfast clawed it back.
Would stay again any day but arrange my own transfers.
December 5, 2013
Rated 4.0 out of 5.0 by Jackieandlou Great hotel
My sister and I stayed here for a Xmas shopping weekend and it was in a great location, 3 minutes walk from train station and 10 minutes from shops.. There were no rooms with twin beds which would have been better and I prefer to have a bath which we didn't get but that's just my personal choice. The hotel is very nice. Public areas are lovely. Receptionist very good. Room was great apart from the fact that there was a foisty smell in the bathroom and if you forgot to keep the door closed it came into the bedroom but it was clean enough so I dont know what could be done about that. Complimentary mini bar was lovely but don't know why there wasn't 2 of everything when the room was booked for 2 people. Bed big and comfortable but I found the duvet very hot but my sister didn't so maybe that was just me. Breakfast was great on the first morning. On the second morning there seemed to be a problem after we arrived as even though the staff were extremely busy they didn't seem to be able to clear the tables quick enough to prevent a queue forming. When fried eggs on toast are on the menu I assumed they would be brought to me as all the other menu items were but I just got the eggs and was told I had to make my own toast which meant the eggs cold... Strange. We had a meal in the restaurant which we both thoroughly enjoyed. Although I have never before been in a hotel that had run out of the house white, and had also run out of the next bottle. We just asked what they did have and made do with that. There was a mistake on the bill on checkout but it was quickly rectified. Having said all that it is a lovely hotel and we would definitely stay there again.
December 4, 2013