Rated 4.6 out of 5 by 221
Rated 4.0 out of 5.0 by JimMcC Make sure you are early for breakfast!!
This hotel is generally very good. The staff are friendly and knowledgeable but it lets itself down by having too few staff on at breakfast. This leads to them being stressed and trying to do too many things at once, resulting in wrong orders and a generally unpleasant feeling in the restaurant. Given that this is the last impression people will generally have of the hotel, I think that one more member of staff deployed at breakfast would sort the problem and take the pressure off of your staff. Examples - 2 weeks ago it took nearly an hour for the breakfast to arrive and the order was wrong; when they went back to change it, there were no sausages left!! Last week was the same, although a colleague was down early and ordered breakfast for us. However, the sausages were hard and seemed as if they had been re-heated in the microwave!
December 9, 2013
Rated 4.0 out of 5.0 by Sinead83 Love this hotel
I've stayed in this hotel a few times when visiting Glasgow, and am happy to pay a premium price in doing so for a number of reasons including the quality and spec of the rooms, the comfortable beds, the ambience of the hotel and the great standards of service your staff provide.
We upgraded on our recent visit and loved the room. One let down was the mini bar (lager and diet coke wasn't what I was expecting). However, we were surprised with a complimentary cheese platter!! Very delightful.
If i was to provide any feedback which would make my experience with you more pleasant it would be to provide a better mini bar (even if its just savoury snacks) and don't start hovering at 9am in the hallways.
December 6, 2013
Rated 4.0 out of 5.0 by Pekanoodle Something special
Excellent room and lovely hotel. Nearly spoilt by reception failing to arrange a taxi with three hours notice but terrific staff at breakfast clawed it back.
Would stay again any day but arrange my own transfers.
December 5, 2013