Crowne Plaza Nairobi is located in Upper Hill, the new dynamic financial district of Nairobi with banks, international corporations and embassies. Arrange an airport transfer with our reservations team and we'll collect you from Jomo Kenyatta International Airport, which is 25 minutes away or park your vehicle in our secure complimentary carpark.
The team at Intercon was exceptional at handling my booking difficulties, though I did not get the suite I wanted, I am quite satisfied with the way it was handled and the alternative provided. There[More]
was also a bit of Internet connectivity issue which the IT Team was quick to proffer solutions to.
The Lounge Team was also quite supportive and professional, they made my stay quite a comfortable experience. Clearly this is the best place to stay for business in Nairobi.
Though we want everything going perfectly well but you know the worth of your support structure when things go wrong and concrete steps are taken promptly to address them satisfactorily. [Less]
The keycard access to higher floors in one of the elevators inop. Staff said "it's been that way for a long time"...giving the impression that there was no priority for repairing what amounts to be[More]
50% of the guest elevator usage from the lobby. Elevator worked when called FROM a higher floor. It was just unusable from ground floor. If the inoperative car was present on the ground floor, you couldn't call the functioning car to the ground floor without a member of staff present to hold a button inside the malfunctioning car while calling for another car from the button outside the car.
Breakfast area needs a little TLC. Cleanliness of tables, floor, and food areas needs attention. [Less]