Located in the vibrant urban neighborhood of Ballston, walking distance to many shops, restaurants and the Metro, just minutes away from Georgetown and Downtown Washington DC. Featuring spacious guestrooms with King or two Queen-sized beds, Flat-screen TVs, Refrigerators, and Keurig Coffee makers. Complimentary amenities include: Internet, Fitness and Business centers, and Area Shuttle (1mi.).
"Was not allowed to make reservations for my next visit"
While there at this hotel, on Sat am,April 25 I attempted to make reservations for my next visit, since I was already there. The lady that work in the accounting office said,"you will have to go on[More]
line to make reservations, I can not make reservations." She was very rude and hateful.I usually call on the phone and is transferred to reservations, but I thought being that I was there already, I could go ahead and set everything up.I have never seen this happen before. My other concern is that my room did not have a desk for my laptop. I was given a code , but no desk to use in my room. Everything else was fine. That rude lady's behavior was not good customer service. [Less]
We chose this hotel mainly because it is not only pet friendly, but CAT friendly. We stayed here the day before traveling up to Boston for our move, and the place overall seemed in a good[More]
neighborhood and pretty decent. The price for the pet deposit seemed reasonable, and the room itself was clean and comfortable for us. Our cat could sense the other pet odors from the previous tenents, so if you have a sensitive critter, just be aware of that (ours gets extra cranky and meowey when they sense other animals). The staff was great, treated us with kindness and was very clear and polite about everything. We ordered room service and it was fast and really good. We had thought about ordering outside take out, but the cost was about the same - and we were glad we did it. Overall, if your a pet owner, and more specifically a cat owner, this is one of the few places available, and one of the best places we have stayed in in a long time.
*We accedently spilled some kitty litter in the bathroom and the staff was really great about being ok with that. (it was clean not used lol) [Less]