"Clothes left in room/Not happy with the Staff and Service"
When we arrived their was someone else's clothes left in the dresser. I called the front desk and let them know, they did not get the clothes until I went to the front desk the next morning. I left a[More]
back-pack in the closet and I did not realize until I got home, so I called the hotel front desk and told the man that I had left my back-pack in my room # 324, after he get my phone number, he assured me that as soon as we hang up the phone he would go to the room and check and he would call me straight back. Well, here it is 19 days later and no phone call. I guess they are waiting for the next customer to find it and contact the front desk, because it seems the maids don't check the rooms for items that were accidently left!!! I know I should have double checked to make sure I had ALL my belongings but, the maid was knocking on my door @10:15 A.M. and check-out isn't until 11:00 A.M.So yes, I am NOT happy with the Staff and Service!!! [Less]
The front desk staff at check-in and server at breakfast were excellent; the bar staff and morning front desk/management staff lacked customer service skills and acted as if they were bothered by us[More]
being there. We were promised compensation by the night time MOD; and, were told by the a.m. staff that it was never promised. The bar staff was slow and rude. Because of the hotels downtown location, the room was a little noisy -- but, the room was very comfortable and clean. I would not recommend this hotel because I've had far superior experiences at other downtown Charlotte hotels. [Less]