Rated 4.4 out of 5 by 256
Rated 4.0 out of 5.0 by blpy Spacious room with view of racecourse
Bed mattress was comfortable but would be better if i could have a choice of the pillow.
07 July 2014
Rated 5.0 out of 5.0 by xzl1123 设施完善，细微周到
05 July 2014
Rated 1.0 out of 5.0 by customer atoz contaminated bathtub
contaminated bathtub, poor breafast, non-existent lobby. no relaxation in the hotel
04 July 2014
Rated 4.0 out of 5.0 by Danny82 安静，便利，睡眠不错
03 July 2014
Rated 4.0 out of 5.0 整体满意
03 July 2014
Rated 5.0 out of 5.0 床铺舒服，服务一流
01 July 2014
Rated 3.0 out of 5.0 by luckyrice needs a service evaluation
First stay at this Crowne Plaza and was not very impressed, all the more so after having a much better experience staying at the Crowne Plaza in East Kowloon the week before. I chose Causeway Bay this time with a full meeting schedule on the Island. But beyond location there is not much to recommend this hotel.
The good: Room quality was fine - everything was clean and the bed was comfortable. I rarely eat breakfast but did one day and the buffet was solid and tasty. Treated very attentively at check-in.
The bad: Service was uneven - many staff were clearly not being managed adequately, particularly at concierge. Waited longer than should have in taxi queue because staff not on the ball and taking personal phone calls! Was awoken twice in the afternoon when badly in need of sleep by a fire drill (if it was planned I should have been notified at booking!), and a staff phone call when I had the do not disturb sign on; two days of interrupted sleep when it was sorely needed. TV channel selection is inadequate for a hotel at this price point: weak international channel selection and one second-run movie channel - ugh. And not being subscribed to the channels showing live World Cup games? Very odd. If the other Hong Kong Crowne Plaza had a great channel selection and live World Cup games, why not here? Is the cable service really that much different?
In short this hotel is adequate and in a good neighborhood convenient for the Island, but it compares poorly with the Kowloon East Crowne Plaza which is much nicer, newer, with better service and far superior gym and pool, and all at half the price of this Causeway Bay location!
01 July 2014
Rated 5.0 out of 5.0 by Janeanne Comfort and Style
An extremely stylish and comfortable Hotel with attentive,friendly and efficient staff. Exceptional attention is given to detail. Always a pleasure to stay here, we are made very welcome. Overlooking Happy Valley Racecourse ( a short walk away and a great night out on a Wednesday) two excellent bars both with open air option, offering live music and great ambiance.
Many local people eat and drink in the Hotel which continues to improve its Buffet menu and quality, maintaining its popularity, afternoon tea is also a highlight with beautifully presented stands of sandwiches and cakes and of course tea !
26 June 2014
Rated 5.0 out of 5.0 by Huong Huong
I like the customer services. Their attitude is very good!
25 June 2014
Rated 5.0 out of 5.0 by Ray-74 Nice location, great service, and spacious, clean room
Firstly, we were quite impressed by the size of the room and its cleanliness. Looking back on our previous stays at other HK hotels, our room looked massive and quite modern. It could fit the provided king-size bed, a medium size working desk, an extra single-size bed and 3 of our large luggages, and still had so much room to spare. The room was even equipped with a portable hand-phone that we could use to bring around and called both locally and internationally. Very handy and thoughtful ! The bathroom was also quite spacious with separated shower and bath tub. The towels were very clean, large and soft. The bed was also very confortable. The pillows were plentiful and came in 3 sizes. My two kids, wife and I all had wonderful sleeps during our 4 nights stay there.
The hotel's location is also such a plus point. Located in the all famous Causeway Bay area, just a couple of blocks away from the MTR station, and short walking distance away from nice shopping and restaurant areas.
The staffs were also very friendly and always eager to assist in anyway.
All in all, we had the most wonderful stay in HK this time !!
24 June 2014
Rated 2.0 out of 5.0 by YYZtraveller Not a good business hotel
Poor internet and not accommodating to business travellers. More of a tourist hotel.
24 June 2014
Rated 5.0 out of 5.0 by 沐枫唇zqq 舒适的住宿体验,温馨的服务感受
21 June 2014
Rated 4.0 out of 5.0 by poppet22 comfortable bed and great tub
The bed was very comfortable and I slept very well the nights I stayed.
I thoroughly enjoyed the tub and was able to have a very enjoyable lounge in it. It was big and deep enough to really sink into.
There were more than sufficient tv channels to watch and was very agreeable background noise just before bedtime.
19 June 2014
Rated 1.0 out of 5.0 Staff is rude
I was checking in with my Senior VP in the morning. First it took more than 5 minutes for your staff to serve us. This is 7am in the morning. The person serving my SVP told the other receptionist serving me not to give me a room since I did not book an extra night. She talked to the other receptionist in Cantonese thinking I do not understand. I immediately explain to my SVP what she said in English. She pretended not hearing it and not apologize. I do not care if you let me check in or not but this is plainly rude and bad service. We booked 5 rooms in total. I understand I was checking in before check in and do not expect a room yet but this is really bad hearing from the staff not to give me a room because I did not book extra night. How much does it cost to give me the room early if already empty? I do not even mind paying early check in fee and that is what offered to me when I travel to many part of the world.
I am supposed to go back to HK end of June and I am canceling my reservation with your hotel and book another one. I will tell my company how bad your hotel is and not recommend to others in the company. I stayed with your hotel a couple years ago and find it good but not this time.
14 June 2014
Rated 5.0 out of 5.0 by sansu Fabulous bed!
Second time to stay in this hotel and did not disappoint. Best bed around. Fresh fruits in season as freebies. Suggest to add movie channels in English, though.
14 June 2014
Rated 5.0 out of 5.0 by TimmyS1967 Great Sunday Brunch
good location, really friendly staff, when we arrived at Hotel did not have enough HK$ to pay taxi, so one of the staff lent us some money to pay taxi.
Really clean and spacious rooms, good Bar/ Restaurant on top floor.
11 June 2014
Rated 5.0 out of 5.0 by 卡瓦格博 愉快的4天
11 June 2014
Rated 5.0 out of 5.0 by curtis57 Quiet Rooms
We enjoyed our 6 night stay on the 15th floor. The beds were great and the room was quiet, sleeping was restful and coming from the us we woke up early.
The breakfast buffet is really tasty, both for Asian and western tastes. We didn't eat there every day, but we liked it a lot when we did. Omelette station was awesome.
The rooftop pool and fitness center also impressed me.
Shopping nearby at a vertical mall was convenient and the MTR station was there also.
Staff are helpful with directions in English.
The marble and glass bathroom was really luxurious,
09 June 2014
Rated 4.0 out of 5.0 基本不错
05 June 2014
Rated 5.0 out of 5.0 by Sumin Details like
It was pleasant experience that when I stayed in your hotel and especially I was satisfied with your details like your bath room is
equipped with weighing machine : )
04 June 2014
Rated 4.0 out of 5.0 by zjie 方便舒适
03 June 2014
Rated 5.0 out of 5.0 by zwin9 服务好
02 June 2014
Rated 5.0 out of 5.0 by Eric Martin 出门在外可以选择的酒店
30 May 2014
Rated 4.0 out of 5.0 by 舟行天下 超出预期的酒店
20 May 2014
Rated 5.0 out of 5.0 by Tesnar Feeback
I wish to thank the staff of the hotel for their support during our stay in Hong Kong. One of the best experiences ever. A special thanks to the staff who arranged our transport on a daily basis from the hotel to the office - very punctual.
We only experience terrible service from the ladies at the reception. Every time we approach them, the greetings were rude and unfriendly and our check out with the ladies were a nightmare until the guys took over. The worst when I stood in front of the receptionist and not greet , just a ; "what do you want?"
20 May 2014
Rated 5.0 out of 5.0 by LouieFromJapan highly recommend
I stayed 3 nights while attending a conference at the Hong Kong Convention Center. The room was very modern and clean. The bed seemed new and was one of the best I've experienced. I ate the breakfast buffet each morning and found it delicious with a huge variety of options. The made-to-order omelettes were perfect. I also liked the fact that there was a supermarket (with bakery and deli and liquour) right across the street from the hotel. Next time I travel to HK I will definitely stay again at the Crowne Plaza Causeway Bay.
18 May 2014
Rated 5.0 out of 5.0 by TobingChina Comfort and wonderful stay
During my last visit to Hongkong, I stayed 3 nights at Crowne Plaza Causeway Bay using my reward point.
Hotel is nicely and comfortably walk from/to MTR station.
Checked in at designated IHG Reward Club counter, I had my room prepared and upgraded. Staffs are very warmhearted and helpful.
The room was nice and comfy, Spacious enough for me. Nice bed, nice bathroom and shower area.
Good breakfast food variety also nice lounge at 28th floor even just to have a cup of coffee.
One thing that troubled me was the internet connection. Weak WIFI signal in the room and sometime unstable.
Overall, Crowne Plaza Causeway Bay was very good. I surely will stay at this hotel when I have chance to visit HK.
07 May 2014
Rated 5.0 out of 5.0 by Bear78 My Favorit Hotel
This was my 3. stay this year at this hotel.
And it was perfect again :-).
This hotel have really good staffs, very friendly and helpful.
The hotel, the service, the stuff and the location are perfect.
In 5 month I'm back.
See u soon.
06 May 2014
Rated 5.0 out of 5.0 by lulu6886 很满意
01 May 2014
Rated 1.0 out of 5.0 by Onanephi Rock hard bed, fixed arctic A/C, noisy slamming doors.
For the price, this hotel falls well short. The air conditioning, despite having a "controller" was fixed at glacial temperature. The bed was so hard that it was difficult to sleep. Lack of soft door closing devices meant that an early morning wakeup was caused by other guests leaving. The three lifts for a 28 floor building were incredibly small and slow, leading to marked delays at all stages of our stay.
On these plus side, the staff were very polite and once issues were raised they were very keen to try and help, even to the extent of moving rooms 3 times and loan of personal computer use. (All three rooms had the same faults.)
I would not stay at this hotel again unless the temperature was higher or better still actually controllable in the rooms, the bed was changed, and quiet door closing devices were installed of guest room doors.
01 May 2014