Rated 4.6 out of 5 by 220
Rated 5.0 out of 5.0 by ryahya Fresh design in Hong Kong
The room design is Indigo-like very fresh and hip. The hotel is still quite new and this shows in overall appearance.
The lobby is rather small, but sufficient. Overall, the Indigo is a rather small hotel. It has many floors but only few rooms per floor.
The location in Wan Chai is not in the middle of things. It takes a walk to the metro or tram station where some local restaurants are available.
The amenities as an IHG Royal Platinum Ambassador was sub-par to other IHG hotels. We didn't get any room upgrade. Only special amenity was a drink voucher and late check out.
Would visit again if I want to stay on the Hong Kong Island side. But of course, the other IHG ICs on the Kowloon side are on a different level and I would always prefer those if available.
January 22, 2015
Rated 1.0 out of 5.0 by steinway88 Very Expensive Breakfast, Cancelled Booking, Poor Customer Service, Bad Fung Shui, and Artificial Flowers!
As a Platinum Ambassador Member staying over 60 nights in different hotels with IHG a year, I was excited to check out the new Indigo HK after reading the glowing reviews from guests.
I promptly booked a two-night “Advance Purchase” stay, as I do for all my IHG bookings where possible. I was quite surprised to see a very high charge to book breakfast online for one or two persons. This cost is extremely high even in HK!
Upon return from my Beijing and Shanghai trip, I was stressed to see that the hotel had manually cancelled my booking as they could not charge my credit card in the meantime. Karen from the Hotel’s reservations department promptly informed me on my Gmail account of the cancellation. Is the hotel not aware that Gmail is blocked in mainland China and guests could be travelling there?
In any case, this is the first time any IHG hotel has cancelled my reservation due to the fact they could not charge my credit card in advance. All the IHG hotels I have stayed do not even bother to do that, no matter what they say online.
Subsequently, I decided to use points to redeem a night’s stay to see what the hotel is like. Early check in was declined and was given a “Deluxe” room on the lowest guestroom floor. Upon entering the room, I noticed the curtains were totally drawn in the darkened room and realized the reason the hotel did this is because an office block is 3 m away on one side and an apartment block overlooks on the other about 8 m away. Design is cutting edge with the bathroom totally open to the bedroom area. From the feedback, I understand some guests sharing are not comfortable with this. Putting a full height mirror facing the side of the bed is bad Fung Shui (see pic below), every HK resident knows that. A better location would be on the nib wall of the closet perpendicular to the mosaic wall, which is away from the bed. This will also enhance the cramped room by repeating the mosaic wall and make the room appear more spacious.
With the open bathroom design, it is virtually impossible to feel relaxed to open the curtains as office workers could see guests walking out of their showers! The curtains have to be permanently closed – not much difference to have a room with no windows. The hotel gave a better room on a higher floor after a 3-hour wait.
Upon check-in I was able to pre-book a breakfast for half the online price, How confusing. In any case it was a disappointment as the spread was “Holiday Inn” standard and not worth the money. With the hotel supposedly full over the New Year holidays, there were only about 8 guests at the Cafe! I was also surprised to see a bunch of what looks like used red joss sticks masquerading as Christmas decorations on the table (pic below) – bad Fung Shui again.
Reception staff generally courteous but cold. No welcome letter, momento or recognition.
Lobby and public areas are bedecked with silk flowers befitting a two star hotel. With the hotel adjacent to the markets, what is wrong with real greenery?
The Operations Manager (Roy) and GM (Albert) were not seen around the hotel.
This is a stark contrast to Indigo Shanghai where Platinum members receive double upgrades, a bottle of French wine, (even for 1 night stay), Indigo branded toy horse and the GM of the hotel could be seen clearing the breakfast tables! There is even a GDS online package including a 5 star breakfast for one Yuan extra.
I decided to book my second night’s stay in HK at Holiday Inn Soho for a lot less points. In recognition of being a Platinum member, the Manager gave a two bay Suite complete with two hand basins, separate dining, living area, free soft drinks in the fridge and even the same Nespresso coffee machine and pods found in Indigo HK Deluxe rooms!
It appears Holiday Inn do look after their Platinum members better. I do not recommend this hotel.
January 20, 2015
Rated 5.0 out of 5.0 by Koenigin Cool layout of the room
We were staying for six nights. The location of the hotel is extremely convenient, having both MTR, bus and tram just a short walk away. We were stunned by the layout of the room - a very efficient way of arranging work space, bed and a relaxing sofa in a small space.
We appreciated the fact that the room offers a Nespresso Pixie, which makes great coffee. There was no light disturbance at night and except for the humming sound of the air conditioning there was barely any noise.
Staff was friendly and helpful and very polite.
January 20, 2015