Rated 5.0 out of 5.0 by Ruben1966 COMFORTABLE BED AND GREAT ROOM TOO BIG
This hotel is awesome. Good location and service. Modern Rooms and warm.
January 10, 2013
Rated 5.0 out of 5.0 by Jay615 Professional and Courteous Staff
I have been staying at this hotel almost weekly for about 3 years. I find their staff to be extremely professional, friendly, and catering to my needs. The rooms are updated, clean, and comfortable, and the location is excellent with ample parking right next to the Galleria. The rooms are also quiet, and there is very little outside noise regardless of what room you are in because there is a 100 yard drive off of the main road to get to the hotel parking lot. I cannot compliment the staff enough. They do everything they can to make the Hotel Indigo feel like my home away from home.
January 4, 2013
Rated 1.0 out of 5.0 by Bigjohn No Movies
Checked into room NO In Room Movies - Premium Cable
AND NO Mini Refrigerator to change hotals and leave early $75.00 and called to ask about the cable the person i could bearly understand because of a very strong accent.
December 3, 2012
Rated 5.0 out of 5.0 by RDigi Great service
I left clothing behind in a hotel dresser and feared some favorite workout clothes and jeans were lost forever. I called the hotel and Indigo staff found the clothing and sent a FEDEX package to my home. Thank you.
November 20, 2012
Rated 5.0 out of 5.0 by Vetta7 Great hotel stay
I loved this hotel it was comfortable in every aspect from the room. the bathroom, to the lobby, and location of the hotel. It was great and I would recommend this hotel to others.
November 16, 2012
Rated 4.0 out of 5.0 by DocWhit Bed was great, A/C not so much
A/C was on a motion detector so it got stuffy at times.... Room was very small but clean. Great size for one person not for two. The room had a sink and fridge. Nice size shower.
November 7, 2012
Rated 5.0 out of 5.0 by lsupaul1 LSU Paul
Great hotel and Rooney, enjoyed my stay!
Go Tigers! (LSU)
October 24, 2012
Rated 5.0 out of 5.0 by Theca Location and Comfortable bed
Very good location, comfortable bed, cleanliness and relaxing atmosphere.
October 23, 2012
Rated 5.0 out of 5.0 by jgd2085 It was all good
Very comfortable room and bed. The hotel was also very quiet. Will defiinitely return to this hotel.
October 8, 2012
Rated 1.0 out of 5.0 by RTMV VEHICLE WAS BROKEN INTO IN THE PARKING LOT!!
THE HOTEL ROOM WAS HOT! THE DRIVEWAY FOR HOTEL. WAS HARD TO FIND. STAFF WAS SLOW AND NOT INTERESTED IN CUSTOMER SERVICE. MY TRUCK WAS BROKEN INTO IN THE PARKING LOT OVER NIGHT. WE NOTIFIED THE HOTEL AND SYLVESTOR CAME OUT TOOK PICTURES AND SAID HE WOULD REPORT IT AND SOMEONE WOULD BE CALLING ME MONDAY MORNING. HE ALSO SAID THERE HAD BEEN SEVERAL BREAK INS IN THE AREA (ACROSS THE PARKING LOT) BUT THE HOTEL DID NOT WARN THEIR CUSTOMERS. IT TOOK 2 WEEKS BEFORE I GOT A CALL ANDTHEN IT TOOK 3 MONTHS (AFTER I CALLED THEIR INS. CO. SEVERAL TIMES) BEFORE I FINALLY GOT AN ANSWER TO THE HOTEL REPAIRING MY TRUCK. THE ANSWER WAS NO THEY WERE NOT GOING TO REPAIR MY TRUCK AND IT IS ONLY THE DOOR LOCK THAT WAS DAMAGED. NOTHING ELSE WAS TAKEN OR DAMAGED. SO KNOW I HAVE A HOLE WHERE THE KEYS GOES IN MY TRUCK DOOR BECAUSE HOTEL INDINGO'S INS WILL NOT PAY TO FIX.
September 24, 2012
Rated 3.0 out of 5.0 by Frustrated314 One bad apple....
Overall I had a great expereince. The room was great. Location was good. Parking was easy. Would stay again. However, I was overchagred for my breakfast by $5 dollars which is unacceptable. I am trying to not let this spoil an otherwise great expereince but as it was the last thing I did before check out it is my last impression.
September 15, 2012
Rated 4.0 out of 5.0 by CK3535 Spacious rooms and well-kept property
This was our first time to stay at a Hotel Indigo and, overall, the stay was fine. We were greeted and made welcome at check-in and our Priority Club status was also recognized and honored. We found our rooms to be spacious but spare...an area rug on the floor would have soften the "hard edge" of the furnishings, color scheme, and wood floors...also, would have absorbed some of the sound.
Cocktails in the bar were OK but service was lack luster. We ordered a cheese plate to accompany our drinks and it was well presented and above average in both taste and quality.
We did not have breakfast since the dining room did not open until 30 minutes past the posted time #it was Sunday morning#. The person working in the kitchen began to set up for breakfast at the later time and ignored us the entire time.
The desk clerk on Sunday morning was 180 degrees from the clerk of the previous evening. Never spoke, never acknowledged that we were sitting in the dining room...within his view...and never tried to get the breakfast person to notice us. We finally gave up and left...we checked out 10 minutes later and were simply handed our bill...no "thanks for staying with us" or "hope you enjoyed your stay"...no greeting of any kind. We had breakfast down the street at a competitor's hotel...a much better experience.
The hotel also needs to do something about signage. It's difficult to enter and exit the hotel drive...appears to be an alley off a busy main street #Hidalgo#. We passed the turn once and had to circle a very long block #nearly a mile of right turns to get back to the hotel entrance#. There is a sign but it's not well placed and tough to see when negotiating heavy traffic on a one-way, 3-lane street...if you're in the wrong lane, you're going to miss the entrance.
We would rate our experience as average to disappointing. The facility was fine but most of the staff needs training...we didn't get a sense that they were very customer-oriented.
September 15, 2012
Rated 5.0 out of 5.0 Great escape from normal business travel hotel
Thoroughly enjoyed the light refreshing and clean environment.
September 14, 2012
Rated 1.0 out of 5.0 by josh4561 horrible experience
The fire alarm went off at 4:30a.m. and the air conditioning did not work at all. The ice machine on the floor was broke and the front desk said the only one working was on the second floor. There was no cold water in the room. As we were leaving we got stuck on the elevator. The hotel only has one very small entry road which is very easy to miss.
September 8, 2012
Rated 4.0 out of 5.0 by Carolm Wonderful employees
The staff was exceptionally helpful. I suggest that deodorizer be used near entrance to hotel.
September 7, 2012
Rated 5.0 out of 5.0 by fisherman Great stay.
We were running from Hurricane Isaac, but the Hotel Indigo Houston @ the Galleria turned it into a vacation for us. Very cozy comfortable rooms and a caring staff were just what the doctor ordered. Now if Hotel Indigo can make evacuation fun, just think how it will make you feel on a vacation or business stay!!
September 6, 2012
Rated 4.0 out of 5.0 by landman10 Good Boutique Hotel
Hotel has refreshing nautical theme. The rooms are actually pretty small and cannot watch TV except from bed. (Tv's are old style "flat screen") There is a chair but only as after thought and per IHG minimums, it serves no function as it parallet to TV. It is not a King Leisure as usually experienced at IHG. The hotel is very clean and refreshing and the staff is above top notch. The rooms are small but with great entry with wet bar. The food and bar prices are very steep, but the decor and service are great. There are no leisure facilities to speak of and excercise faciltity is an after thought. There is no pool, spa, etc. It is a great limited services boutique hotel with small rooms and great nautical theme.
August 20, 2012
Rated 4.0 out of 5.0 by CPDallas A little different
If you're looking for a nice, clean, a little bit funky, and not your basic corporate chain hotel room, in an excellent location, I would recommend the Hotel Indigo. Staff is friendly and helpful. Think aLoft with a Caribbean vibe.
August 8, 2012
Rated 5.0 out of 5.0 by MHRDA34 comfortable stay
enjoyed my stay and would highly recommended. The staff are very helpful and the facility is very clean and inviting.
July 25, 2012
Rated 3.0 out of 5.0 by Dcart5 Decent Value but Several Disappointments
For background, this was my fourth stay at Hotel Indigo Houston. The other three were somewhat better. I now plan to look for an alternative hotel the next time I'm in Houston. I apologize for such a long review, but it hopefully offers useful input for hotel management as well as prospective guests.
First, by no means was my stay a horrible one, and I still (marginally) give the property a "yes" recommendation. There were a number of positives. First, since my company has a corporate discount, the overall value is a pretty good one. The size of the room (one BR suite) was also very spacious, and the bed itself was quite comfortable. Internet in the room is free and I believe they recently upgraded it because the speed was faster than on previous visits. The location, directly adjacent to the Galleria and very close to I-610 and U.S.-59, is certainly convenient. It has a functional fitness center and free document printing in their business center (a couple related negatives below, though). Finally, the food in the restaurant tasted pretty good and had reasonable prices.
But there were a number of disappointments and opportunities for improvement. Most of them should be easy and low or no cost for the hotel to fix.
As a general statement, I think it would be worth the plane fare for Indigo Houston management to take a quick trip to Hotel Indigo in Asheville, North Carolina to check out its facilities and service. It really is wonderfully operated and I have been delighted every time I stay there (4-5 times).
The first disappointment on this stay at Indigo Houston was the room. I had requested in my reservation months earlier a room with a refrigerator (my previous three 1BR suites had one) and, if possible, a microwave since I was going to be there ten days. My room this time had neither. I assume the front desk didn't check my reservation request or didn't have access to it (I was too tired after my two-day trip from southeast Asia to request a different room). It's possible there were no such rooms left when I checked in, but I assume they would have mentioned if that were the case. Some of the furniture in the room was also awkwardly placed. The TV armoire in the Living Room was positioned off to the side so there was no place to sit for good viewing. This was particularly puzzling since there was plenty of room to move the armoire down the wall in a better position. The TV and wardrobe armoire in the bedroom was positioned fine for viewing but too close to a side chair so the wardrobe doors couldn't be opened all the way. Again, plenty of room to slide it over a bit (I tried, but too heavy). It seemed as if no one from management ever looked at or thought about the furniture placement. The room was also directly next to the elevator. Because the elevator arrival bell was loud, I was awakened every morning before I wanted to be. To potential guests who aren't planning to arise before 6:00am, I suggest keeping this in mind when you check in.
The next disappointing aspect of my stay was the service at the cafe. I ate breakfast there most mornings and lunch on a couple occasions. It's a small cafe and one time it took several minutes to receive a menu (I was in a hurry that morning) with only two others eating and both the waitstaff standing talking to each other. Another morning I came in and half the tables, including the one I selected, were not yet cleared off from previous guests even though, again, the waitstaff was standing around. Another morning, I had to ask three times to get a condiment because my waitress forgot -- again, the cafe was not busy. Regarding other service, the front desk was responsive to my requests but didn't seem very cheerful or that pleased to help. A far cry from the staff at Indigo Asheville. I suggest customer service training be conducted and management monitors staff performance.
Another disappointment that has a cheap and easy fix is in the fitness room. For its size, it's generally OK. But its selection of dumbbells is paltry. It would only take a minor investment to add some. Again, Indigo Asheville selection is much better.
A final disappointment relates to the business center. The IT person had just installed a new printer/scanner the day after I arrived. But he didn't finish the installation in that the scanning software was never set up. Since I'm an IT manager, I know this is simple to do. I can appreciate an additional day being needed, but not finishing for at least another nine days (I'll bet it's still not) comes across as not caring about guests. I managed to figure out how to use the buttons on the hardware (I'm betting most guests couldn't) but after I got it to scan, the file it scanned to could not be found. After three tries and 45 minutes of trouble-shooting, I found it on the other computer. I heard another guest express frustration with the scanner also. Who is supposed to make sure the IT person finishes his task? Again, this comes across as not caring about the guest experience.
In summary, because there are so many other similar-class hotel properties in the Galleria vicinity, potential guests may want to explore other options. If you do stay at Indigo Houston, I don't think you would be disgusted by any means. But I think their management needs to get more involved and make changes to demonstrate they care more about their guests having a positive experience.
June 29, 2012
Rated 5.0 out of 5.0 by doc1774 Friendly staff and great service
I received great services from all staff including the cafeteria and front desk. The hotel is extremely comfortable, clean, and with excellent views of the galleria area. I will definitely refer friends and family members to your hotel.
June 28, 2012
Rated 5.0 out of 5.0 by biztrips business
Great service, great location, staff always helpful. I stay here every time I'm in Houston that is about once a month.
June 9, 2012
Rated 5.0 out of 5.0 by Busw0 Love This Hotel
The room has a very refreshing ocean design. The rooms are clean and comfortable. The location is near the galleria - actually close enough to walk - even with Houston traffic. I was met at the desk as a Priority Club member with a choice of extra points or a free drink. In the past I've received a little bag with a bottle of water and snacks. Overall a very pleasant experience at a reasonable price.
June 7, 2012
Rated 5.0 out of 5.0 excellent experience
loved my stay and the staff was great. i would be back no questions.
June 6, 2012
Rated 5.0 out of 5.0 by aramon wonderful!
wonderful staff. unique experience. enjoyed the quiet bar. walking distance to galleria. excellent!
June 6, 2012