Rated 4.1 out of 5 by 317
Rated 5.0 out of 5.0 by djn0ne 10
The River Oaks Crowne Plaza has a great central location and is a beautiful property. Once you arrive the front desk, vallet and concierge staff are amazing. Jerry and Mandy are always attentive to my needs and get me whisked away to my room promptly. The service and attention to details are the best here and if you need a meal or drink to unwind, well, then the Restaurant staff will have you covered. Carlos is always mixing some great spirits in the lounge and serving some delicious food too. This is one of my all around favorite hotels where I feel at home and I am treated each visit like family.
June 5, 2014
Rated 5.0 out of 5.0 by J Singh Very comfortable and excellent service
I stay at this facility whenever I am in Houston on business, and I am very satisfied with my overall experience. The rooms are very clean and comfortable.
The breakfast buffet service has been exceptional in providing me great vegetarian options. Zara and her team is outstanding.
The front desk staff, valet, and all others have provided excellent service, always.
Would definitely recommend this hotel to friends and family.
June 4, 2014
Rated 4.0 out of 5.0 by Dan V Conveniently located comfortable hotel
Good hotel with comfortable well-appointed rooms, good facilities and amiable, well-intentioned staff. Housekeeping uneven with regard to vacuuming and replacing ice bags and coffee pods but good overall. A comprehensive array of services and features make this hotel stand out: 1) complimentary shuttle service within three-mile radius; 2) in-room refrigerator, microwave and coffeemaker; 3) self-service laundry adjacent to fitness center; 4) 24-hour brewed coffee in business center; and 5) covered smoking area with comfortable seating and ashtrays removed from nonsmokers' view.
June 4, 2014
Rated 5.0 out of 5.0 by Survivor55 Great job working with medical patients
Thank you for helping the MD Anderson patients with your rates and shuttles. We already go through a lot so your motel helping us is awesome.
June 3, 2014
Rated 5.0 out of 5.0 by gooduncles Overall great experience
My first reaction when entereing hotel was "WOW". Beautiful decor throughout lobby, public areas, and rooms. Employees extremely nice and helpful. Food is priced reasonable and is very delicious.
June 3, 2014
Rated 3.0 out of 5.0 by Tyky Hotel is right off of a major highway
This hotel has seen better days. Although, it appears clean there is an "ole" musty smell. The furniture and drapes are shabby and has a real 1980's feel and not in a good way.
June 3, 2014
Rated 5.0 out of 5.0 by MS Girl Awesome Staff
Every time I have the pleasure to stay at this Crowne, the staff always amazes me. I could not ask for any better service or accommodations. The staff makes you feel like family! I love this place!!! It gets no better than Mandy, Carlos, Debbie and Paul!!!!!!
June 2, 2014
Rated 5.0 out of 5.0 by bizness traveller Always a pleasure
The front desk staff is always very nice to me and I love the aroma therapy sample kits.
June 1, 2014
Rated 4.0 out of 5.0 by JamesV Price/Qualtiy = very good
Location : excellent (for both business as pleasure), easy access to highway and city center
Staff : very helpfull and pro-active !! Excellent ! My congratulations to the female concierge.
Rooms: spacious, comfortable bed.
One of my better experiences with the Crowne Plaza hotels.
June 1, 2014
Rated 5.0 out of 5.0 by Michael48 Excellent Again
Staff is the friendliest you will ever experience.
May 30, 2014
Rated 5.0 out of 5.0 by RJCNY Stuck in Houston
I got stuck in Houston due to an issue with the Airlines and the staff was great in setting me up with a room quickly at a great rate.
May 29, 2014
Rated 5.0 out of 5.0 by EJsounds R
All went well. Just wish the Bar would stay open later. We like to entertain guest and unwind after a show.
May 29, 2014
Rated 5.0 out of 5.0 by Tootsie11 Friendly staff, comfortable beds
Excellent friendly staff. Beds were comfortable but did not care for plastic feeling sheets. Food very good in restaurant.
May 26, 2014
Rated 3.0 out of 5.0 by Mtl01 Room Condition
I was disappointed with the room condition. Carpets were stained and rundown. I fortunately did not have any bad smells in my room however 2 of my travel companions complained of bad orders in their rooms. Bathrooms had signs of mildew in the corners. Also, I had 6 rooms booked and was not able to obtain a discount. We are from a major airline company not recognized by your hotel chain.
Staff were very friendly and helpful.
May 25, 2014
Rated 5.0 out of 5.0 by SammyP2014 Five Star Experience
My stay at the Crowne Plaza River Oaks was excellent to say the least. The staff was extremely friendly from the moment I walked into the door to the moment that I left. Jerry at the front desk made sure I had everything that I needed and Mandie at the customer service desk always had great advice on where to go and what to do. The workout facility was better than most other hotels I've stayed at and allowed me to keep up my workouts while on the road. There are several fun bars, restaurants and shops within walking distance as well. They treated me like a prince even though I'm much closer to a pauper. Thank you all for your kindness. I highly recommend this hotel.
May 21, 2014
Rated 5.0 out of 5.0 by BigBadJohn2 Great stay at the River Oaks Crowne Plaza
This a very convenient location for the Galleria area, Greenway Plaza, Medical Center, Downtown, and University of Houston campus.
Staff is always very professional and supper friendly.
I always enjoy my stay since I am being treated like family each time.
There are lots of dining choices that are all within walking distance of the hotel.
May 19, 2014
Rated 3.0 out of 5.0 by Mr. and Mrs. Smith Average: some good, some bad
First the good: Great location, friendly and responsive desk personnel, clean and attractive lobby.
Now the bad: Have you ever felt that you get a less than desirable room when you use rewards points to pay for your stay? We used points and were given a room next to a noisy ice machine. One of the valets gave us a hard time about where we could park at check-in. This hotel charges extra for parking.
Final opinion: Barely good enough to recommend.
May 15, 2014
Rated 2.0 out of 5.0 by NYC_OTC needs a makeover
if you like dirty carpets and mustiness, this is the perfect place. the breakfast buffet featured partially washed plates and bowls but the food was ok. the staff was quite friendly however and did the best they could.
May 10, 2014
Rated 5.0 out of 5.0 by Chilimamma3 Wonderful Home away from Home
My sister and I met here in Houston for our niece's wedding. We arrived Friday afternoon and as we did not rent a car we ended up eating two lunches and two breakfasts here as well as having a few drinks in the bar before our taxi picked us up for the Rehearsal dinner. The food was excellent- loved the chopped salad and the breakfasts were delicious and good selection of fresh fruit.
Most of all the staff and team of the restaurant were super friendly and treated us like royalty. Blanca was a gem.
The room was also very nice. The beds super comfy. The only problem was the room was very cold and we kept turning the heat up but other than that it was perfect and served us well.
We even sat out by the pool on Friday night. No alcohol allowed out there was too bad and the road noise was very loud over the wall but we still enjoyed the sunshine. We took the shuttle to the Galleria and had a nice shopping experience. The drivers and outdoor staff as well as the desk staff were super friendly.
May 1, 2014
Rated 5.0 out of 5.0 by DallasJim Good hotel in Houston for business
The view from the room was outstanding. We drove 1/2 mile to find all kinds of restaurants. The prices seemed to be slightly lower then the Galleria area options with no sacrafice in service or food quality.
Hotel staff was great warm welcome and very friendly. Try the egg while omelet with vegetables. Worked well for my "travel diet."
April 28, 2014
Rated 5.0 out of 5.0 by timpug Outstanding Hotel and Staff!
Sid, Debbie, Jim, Jackie, Mandy and Carlos are just a few of the outstanding staff that makes this property the very best in Houston! Thanks to these folks and the entire staff for a great Hotel experience.
April 26, 2014
Rated 5.0 out of 5.0 by irish43 Very friendly and accommodating staff.
It was a last minute booking and I had not been to this Crown Plaza prior to this visit. Concerned about how to navigate to and from various locations in Houston, the staff clearly addressed my needs and helped with great directions. They were very re-assuring! The room was also was pristine.
April 24, 2014
Rated 5.0 out of 5.0 by Geustwiththebest Best hotel so far..Happy
I stay at this hotel for a week. And I must say It was one of the greatest stay I have ever had at a CROWNE Plaza in Houston TX.
I wish this hotel thought would offer a free breakfast room service. It doesn't have to be much just something to get my day going.And also I did not like having to pay to park as a guest. But all and all I have at the most remembered place to stay.. and It is and will always be my first choice, Thanks to all the staff that made my stay grand.
April 17, 2014
Rated 5.0 out of 5.0 by Scooter321 remarkable guest services
Everyone from house keeping to the Concierge services works to make your return visit enjoyable. Mandy at RiverOaks has worked diligently to arrange our next visit. The bar staff, resurant personel, and front desk clerks all have a friendly smile and kind word. We even got a chance to use the pool area for a while last visit.
April 17, 2014
Rated 5.0 out of 5.0 by MD Anderson patient Third stay at the River Oaks location
Thank you....staff was friendly and very helpful. Room was clean, large and very comfortable. Slept like a baby! Third time we have stayed at that location and they are consistent with wonderful service.
April 17, 2014
Rated 5.0 out of 5.0 by MS Girl Awesome STAFF!!!!!
As a returning guest on a regular basis, I have to say that I LOVE, LOVE the staff. Everyone is very friendly and kind. Always wanting to know if I need anything additional. Mandy has been very helpful from the very first stay here. I was very impressed with how the staff took care of everything. I will not stay anywhere else and that is saying a lot. I am here every 11 days, so I spend a great deal of time with my Crowne Plaza family. Last but not least . . . The Amazing Carlos! I love him!!!!! Most awesome bartender ever!!!!
April 16, 2014
Rated 4.0 out of 5.0 by BREWBob Great Hotel
I was in Houston for a charity event and the Crowne Plaza offered the best value within the IHG chains. The service was excellent the restaurant was great and they heaped on the Platinum Elite benefits. I had one small problem the was immediated taken care of by Mandy from the Front Desk staff. She even stayed past het 11:00 PM quitting time to ensure that I was happy with the resolution!
April 16, 2014
Rated 5.0 out of 5.0 by BillJ Quick Visit to Houston
Staff was very friendly and check-in was quick. We will be staying here again.
April 15, 2014
Rated 1.0 out of 5.0 by Rikitravels A place where service is not a priority
I have been staying in this same property for 9 years now and I can't say that I would recommend this if I were to be visited by client or anyone that I need to impress.
The front desk staff seem like they are tired of being there and that is the same exact feeling you get when you try to check in.
If something isn't right and you try to bring it up, they make you feel like you have done something wrong.
If you are staying here often, I am sure you are familiar with the triangle with a wrench inside on the display of your AC. You've had it at least once, because your AC wasn't working properly.
Last time I was contacted by the manager, I was told that they are contacting me only because I rated them low and advised me to call them. This just tells me that even the management itself doesn't have what it takes to bring the front line to a service standard that Crowne Plaza stands for.
One good thing is that the Bar and Carlos are great and help with relaxing after a long day.
April 14, 2014
Rated 5.0 out of 5.0 by InspV Excellent hotel
Our group stayed at this hotel and were very pleased!!! We were working downtown Houston for the week and access to and from the work site to hotel was easy and stress free. All of the staff, with the exception of the restaurant waiter were extremely nice and helpful - waiter was very rude and evidently didn't care for our group. The bartender was extremely nice and took care of us as if we were locals!!!! Rooms were clean, comfortable and very inviting. Despite the location, we felt extremely secure anywhere on the hotel property. With many restaurants in area, we ate like kings!! Thank you for accommodating us and making us feel so welcome! We have found our "go to" hotel when we are in the area. Only thing we missed was hottub and/or indoor pool so we could relax in the evenings. Was too cool for outdoor pool while there. Everyone needs to check out this hotel when staying in Houston!!
April 14, 2014