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Rated 4.7 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by Outstanding Stay There was only one small thing I would recommend. When checking in using a credit card, they should tell the guest there is a $25.00 hold on the card and it will be removed after checking out. There was a sign on the other side of the desk that stated this but I didn't see when checking in. August 13, 2014
Rated 5.0 out of 5.0 by pleasant surprise This hotel is located in a beautiful setting next to a lake. There are numerous shops and restaurants close by. Convenient to highways, but quiet area. August 11, 2014
Rated 5.0 out of 5.0 by Love this Hotel I stay here when I come in town to visit my Son at UNF and love this place. Very comfortable and great location. Rose August 7, 2014
Rated 5.0 out of 5.0 by Great night and location I recently stayed and couldn't ask for a better experience. From the time of check in I was treated with respect. The facilities were excellent and staff very friendly and helpful. I will definitely be back! August 6, 2014
Rated 5.0 out of 5.0 by Service appreciation I travel the world and spend over 220 days per year in hotels. By far, this Hotel Indigo has the best customer service experience of any hotel I have stayed. Special thanks to: Hope, the Housekeeping Supervisor, Terie at the desk, Chef Ross and Server Zach, the very pleasant General Manager- Hanna, Jeff, Densie always bringing up my breakfast with a smile on her face, Mary, Brent and all the others that work behind the scenes to make this work. August 5, 2014
Rated 5.0 out of 5.0 by Very convenient Clean, efficient staff, great breakfast, very nice rooms. Will stay here again. August 4, 2014
Rated 5.0 out of 5.0 by Excellent staff, wonderful room I stayed one night on a leisure trip. The staff was great, the hotel was great. Couldn't have asked for a better stay. August 3, 2014
Rated 5.0 out of 5.0 by nice room this hotel was referred to me by someone that stayed there previously. This hotel lived up to its hype. Loved the décor, bathroom was big and spacious with a walk in shower. The beds was nice and comfortable August 2, 2014
Rated 5.0 out of 5.0 by staff excellent, food excellent, room excellent It was exceptional service and each member of the team attempted to make us welcome, comfortable and meet our needs. August 1, 2014
Rated 5.0 out of 5.0 Very nice stay The premises were clean, the staff was nice, and the hotel surroundings were beautiful. Great stay! July 31, 2014
Rated 5.0 out of 5.0 by Great Ambiance Every time I stay at Indigo, the counter clerks are so friendly and accommodating. They take care of you in a timely manner; you don't wait long. The rooms are clean and spacious. The room coffee is great. It is very comfortable. I like the views of the room. I had pond view one time and one time I had the view of the community. They were both very nice. I felt part of the community. The lounge is my favorite; the drinks are good and the service is fast. The Bartender is pleasant and makes conversation with the clients. Everyone is talking to each other. The price is more than right. They have dogs in the hotel, but you will not know they are there; You see them coming in and out but they do not hang out at the lounge or front of the hotel. I never heard loud noise or unreasonable barking. July 30, 2014
Rated 5.0 out of 5.0 by Customer Service The hotel staff was excellent. After casually sharing that it was our anniversary, when we returned to the room, there was a nice card, cupcake and 2 bottles of water to help us celebrate our special day. Our anniversary was wonderful as a result of the efforts by Mary and the Hotel Indigo staff! July 30, 2014
Rated 3.0 out of 5.0 by Fun look to the place Normally very happy. This time there were a few issues. The staff was very attentive to correct them July 29, 2014
Rated 5.0 out of 5.0 by Great Stay Nice neighborhood, easy to find. As usual Hotel Indigo exceeded expectations. July 29, 2014
Rated 3.0 out of 5.0 by Good service, bad mattress The front desk service was good. Room was across from ice maker. Didn't realize this until I had gone to bed and someone went and got a bunch of ice. The large gap under the door allowed a lot of noise and light in. Both beds in room had really bad mattresses. One had large depression and the other sloped to one side. July 28, 2014
Rated 5.0 out of 5.0 by Great Stay Stayed three nights, we had a suite with a view. It's a wonderful hotel. Staff was wonderful and the hotel was very clean. it's in a very nice area. Will stay again. July 28, 2014
Rated 5.0 out of 5.0 by Satisfactory experience This hotel like all in the Hotel Indigo brand, delivers a great experience. I have stayed at this and a couple of others over the past and never have had a bad experience. July 28, 2014
Rated 4.0 out of 5.0 by Work life travel balance... I am a runner and female, so this location for business travel is ideal! About 1.5 mile loop around the lake and nice restaurants a step away! Love the contemporary flare and Aveda products. I always enjoy Indigos and this is my favorite. July 26, 2014
Rated 5.0 out of 5.0 by Great Hotel Very clean hotel the only thing i saw was litter in the parking lot and garbage can filled to the hilt. Inside hotel clean and friendly, good price, rooms clean, and quite, near to movies, eateries, and so on . July 24, 2014
Rated 5.0 out of 5.0 by Weekend Getaway... This was the PERFECT hotel for our weekend getaway. My husband and I were extremely pleased first with the cleanliness of the room and then the decor. The hardwood floors were a beautiful touch to this modern room. Finally, the bed...the bed...we slept like two babies. We will definitely stay here again. Thank you Indigo!! JD July 24, 2014
Rated 5.0 out of 5.0 by Exquisite Hotel We loved everything about Hotel Indigo. The staff were so friendly from the moment we checked in and did everything they could to make us feel welcome and taken care of. We were sad we only got to spend one night there as we traveled to our southern vacation. But we loved it so much that we came back two weeks later when we were on our way home again and enjoyed another night there. The room was a refreshing break from the standard hotel rooms you see everywhere. Loved the walk in shower and the wood floors, and the bed was so comfy we all had a great night's sleep. I cannot recommend this hotel enough. The thing that sticks in my mind the most was the staff and I can honestly say I rarely feel like that at other hotels (and much more expensive ones) that I have stayed at in the past years! July 23, 2014
Rated 5.0 out of 5.0 by Will stay longer next time We stayed here for one night before we got on a cruise. If I had known it would be this nice, we would have stayed for a week. Extremely friendly staff. Spacious and comfortable rooms. Huge bathrooms. Wonderful restaurant/bar on-site. Beautiful complex surrounding hotel with shops and restaurants. Off the main road a bit, so very little noise pollution. Loved it! July 22, 2014
Rated 5.0 out of 5.0 by great room great price Everything was top notch during our stay with the exception of the day shift front desk clerk. She was a little aloof and patronizing. She had a bit of an attitude and was a little snooty to us . July 22, 2014
Rated 5.0 out of 5.0 by Beauty, Comfort I have stayed at many hotels over the years, but nothing compares to the Hotel Indigo. This hotel has it all. Beautifully decorated rooms with hardwood floors, comfortable bedding with bright modern designs for a great value. Also, my cockapoo was welcomed with open arms. She loved it! This will be my top choice for hotels from now on. July 21, 2014
Rated 5.0 out of 5.0 by Jacksonville Gem After reading numerous positive reviews, we decided to stay at Hotel Indigo; we could not have been more pleased with our stay. We had a suite overlooking the water, giving us a beautiful view. The rooms were so spacious and were very clean. I loved all the color in the hotel. The whole place has a very modern feel. Its location is ideal - shopping and restaurants very close by. All of the staff we encountered were quite pleasant and efficient. I would certainly recommend this hotel to anyone planning a trip to Jacksonville. July 17, 2014
Rated 5.0 out of 5.0 by Quick Get-away My stay at the Hotel Indigo is always pleasant and relaxing. I seek out places that are calm with no surprises. Indigo staff always makes me feel welcome. My room is always calm and quiet. This was a last minute idea to stay at the hotel to visit my wife's family. July 16, 2014
Rated 5.0 out of 5.0 by Well appointed hotel; great service The location of this hotel was perfect. Convenient to dining and shopping. The dining provided by the hotel was great. The design and layout of the hotel and the hotel room was very pleasant and refreshing. The hotel room was extreme clean and well designed. I would definitely stay at this location again and will look for Hotel Indigo when traveling to other locations. July 15, 2014
Rated 5.0 out of 5.0 by Great room Room design was unique, Bed was extremely comfortable, shower was awesome.. Didn't want to leave July 12, 2014
Rated 2.0 out of 5.0 by Short Sighted Delivery The hotel is in a good location to reach the highway and local shops, however the bar closes early even on Friday and Saturday. I asked the bartender about this and the bartender was very proud to send my wife and I away so that he did not have to work until 11pm or midnight. The bartender advised us we could spend our money at other properties in the area that were open later. First time I have been at a business that did not want me to spend my money there?? The gym is not a gym it is a workout room. The pool is small compared to how many people could stay at the hotel and potentially utilize the pool. The maid was pleasant and the front desk was also professional. The experience was a big let down. July 11, 2014
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