Rated 4.7 out of 5 by 240
Rated 5.0 out of 5.0 by Corvette John Very nice family area
Great small hotel. It will be my Jacksonville home from now on.
June 21, 2014
Rated 5.0 out of 5.0 Excellent Hotel
Hotel Indigo is a definite plus to a visit to Jacksonville, Fl. At a recent visit to visit my adult son and combine some pleasure with business it was recommended that I stay at the Hotel Indigo as it's location is just perfect, it is a small, quaint-looking hotel, and very quiet, with a very nice restaurant in the lobby for any meal, especially breakfast. I hesitated due the fact that it is pet friendly and was worried about barking dogs or other inconveniences that may be a result of pets allowed in the hotel. I was surprised to find such a quiet, clean and refreshing hotel, even thought it was a busy weekend and the hotel was almost full due to a wedding and concert in the area. I will definitely stay atHotel Indigo the next time I visit Jacksonville.
June 19, 2014
Rated 5.0 out of 5.0 by pilot650 Great for Everbank
We stayed here for a concert at Everbank and met other concert goers at the pool and wound up spending the weekend with them. Great facility, endless upscale shopping nearby as well as many upscale dining options.
June 18, 2014
Rated 5.0 out of 5.0 by NavyChap2 Great Job Brent!!!
I was thoroughly impressed by the hard work of the operations manager, Brent. I noticed him working at all times of the day and night.
Keep up the great work...
June 18, 2014
Rated 4.0 out of 5.0 by MDL7 Nice hotel for a business stay
Good location, comfortable place to stay for business trip. Rooms and bathrooms are big and nicely appointed. They really need to add in room safes. Using the safety deposit box at the front desk is an inconvenience and in plain view of everyone in the lobby. Restaurant staff is attentive, but easily get overwhelmed when busy. Breakfast can take a while to get when it's busy and that's when you need to get out quickly. Staff is nice and helpful. Good value for the money overall.
June 17, 2014
Rated 5.0 out of 5.0 by Onthego1184 Refreshing
This place is not like any other hotel you will ever experience. The room demands relaxation and the bathroom is one of the biggest I've ever seen in a hotel. There is a spectacular view from the east and restaurants galor to the west!
June 11, 2014
Rated 4.0 out of 5.0 by Lena Knows Comfortable Bed and loud air conditioning
We loved the beds, décor and pillows. However the air conditioner was loud and the water in the shower water was so soft that we never felt clean. We also thought it was a shame the air conditioning was so loud because it was a quiet hotel otherwise. If the h20 filter was changed from a softener to a regular filter and a the air unit was somehow made quieter it would have been perfect.
June 10, 2014
Rated 5.0 out of 5.0 by Lauchlin Great Room
This was one of the nicer hotels I have stayed in recently. The room was large, comfortable and the shower was great!
June 9, 2014
Rated 5.0 out of 5.0 by chief00 Great hotel and location
I stay every month for business at Hotel Indigo. A great place to stay!
June 7, 2014
Rated 5.0 out of 5.0 by SaxyTrina My little get away
I will stay at no other place when I go to Jacksonville.
This is the greatest hotel, the rooms are so clean and comfortable. The restaurant is fantastic, which I eat there every time I come. I love everything about this place, the only bad thing is when I have to leave.
From the bright colors to the hardwood floor, it doesn't feel like any other hotel ive ever stayed at, I love to curl up in the bed, order room service and watch TV. For a person who hasn't had a real vacation in 4 years, this is the best!!
I cant wait for a weekend stay in one of the suites!!!!!
June 6, 2014
Rated 5.0 out of 5.0 by Helen00 Great Hotel-Great Location
Very much enjoyed my weekend stay. The staff was wonderful and attentive to my needs. This hotel is just steps from great restaurants and nightlife.
June 4, 2014
Rated 5.0 out of 5.0 by James001 Best ever service
Special thanks to Brent and Mary- as well as all the warm and gracious staff.
At this property, I am treated like a very close friend rather than greeted with a packaged smile and the front desk staff just following a customer satisfaction checklist.
All requests are accommodated and the property is exceptionally clean and well maintained.
By far my favorite hotel and location of all brands- and the key differentiator is the true quality of its employees.
June 1, 2014
Rated 5.0 out of 5.0 by mash305 Great for a short break
Nice hotel in a convenient location with good food and bar options nearby. Hotel is new, with great amenities and comfortable, modern, large rooms
May 30, 2014
Rated 5.0 out of 5.0 by JaxFamily Great service and excellent food!
We lost a number of items (keys, video game, toys, a shoe), and all were returned! No, we didn't lose the items all at once -- we are just prone to losing things!
But the highlight of our stay was ordering portobello mushroom sandwiches from the hotel restaurant. They were awesome!!! The curly fries were good, too. (The sandwich with fries was only $8.)
The WiFi connection was free, simple to use and fast. The lobby computers were easy to use and the printer worked. I say these things because as a frequent business traveler, I know that I cannot take all of this for granted.
We loved the pool / spa, too.
Thanks for a great stay!
May 29, 2014
Rated 5.0 out of 5.0 by Bad Mustang Comment
Only criticism I have is your handicap rooms. We had to stay in one several years ago, totally surprised to find the bed on the room. Fortunately I'm not in a wheel chair but did not see how this benefited someone who was.
May 29, 2014
Rated 5.0 out of 5.0 by tangsgirl Very nice hotel
This was my first time staying at the property. It's in a nice location and I enjoyed my stay.
I am not a fan of pet friendly hotels but decided to try it. Saw only one dog, a lovely Dalmation in the lobby. A rather large breed for a hotel room. I also see the need to remind guests when their dogs are out for a bathroom break to either have the doggie waste bags for clean up or perhaps a dog path needs to be established. Someone allowed their dog to go right out front which was unsightly. It was there for quite a while along with the overflowng trash. Not a good look for a nice hotel.
Your staff was great otherwise, very cordial. I didn't like the attempt to enter without knocking on my last day by housekeeping. She returned twice more before checkout. Annoying.
I wonder why the Jacksonville market was selected considering Orlando is THE tourist destination.
May 16, 2014
Rated 5.0 out of 5.0 by michael4242 Ashley at the front desk is great !
Ashley at the front desk is great ! Enjoy the check in and check out with her , very friendly and provided info requested.
May 8, 2014
Rated 5.0 out of 5.0 by occdoc Great escape!
Had a great room and liked the area. Turned out to be close and convenient in terms of the wedding we were attending. Would definitely stay again. Breakfast was slow at times due to how busy the waitress was. Another set of hands would have helped. All in all, a minor setback. Still a 5 Star!
April 30, 2014
Rated 5.0 out of 5.0 by poopazoopa Great Hotel
This was our first stay here and my husband and I really enjoyed it. The room was very nice and loved the way it was decorated. It is in a lovely little neighborhood that has shops ect. My only problem was we needed early check in and they could not let me know if it was avaliable till 12:00 noon. Considering we needed to get dressed and be at a function by 3:00 this made it difficult on us and we had to go get ready at a relatives house. Also there was a problem in the kitchen so we were unable to get breakfast but they did refund us the money. All in all I will be staying here in the future.
April 29, 2014
Rated 5.0 out of 5.0 by FootlightsOxbridge Always a Good Stay
I had a last minute stopover in JAX and I was happy that there were rooms available at Indigo.
I love a place that I can decompress and unwind from the hectic tensions of the prior week. The staff is friendly and remembers my face, if not my name. There's a nice calming effect that the place has beginning the moment I turn off Deerpark and into the neighborhood.
April 11, 2014
Rated 2.0 out of 5.0 by JackandJill04 Reservation was incorrect
we booked the jacuzzi suite for our wedding night. When we arrived we were told that was not what we were booked for. Mary who was at the desk when we arrived said apparently the central booking person, didn't book correctly and stated there was only one jacuzzi suite in the hotel and I said yes the girl on the phone when I booked the room said it was on the 5th floor and also we would get a full service breakfast the next morning for an extra $10 so I told her that was good, well that was not on there either, so breakfast cost us almost $25.00 which we also had to wait for about 30 minutes the next morning. Part of the jets in the jacuzzi were not working either. It was a very disappointing experience especially for your first night as husband and wife to say the least. I would NOT recommend this hotel.
April 8, 2014
Rated 5.0 out of 5.0 Stay here!
Better than all "bigger names" around them, they have a pool and hot tub, in the middle of a little village that is an easy walk to great food and drinks. Not to mention the bar and food downstairs!
Nice modern open feel, keep making more! And Mary was very personable and respectful, listened and made sure everything was set for our arrival. Thanks Mary!
April 5, 2014
Rated 4.0 out of 5.0 by SKH33 Great Servers, but not enough!
The hotel was great, the neighborhood was great and the servers were great...but they were overworked. On Saturday night we spent 4 hours at the bar eating and drinking while watching a NCAA basketball game. The bartender was getting drinks at the bar, taking orders from tables, taking room service orders, and serving food to everyone, including the rooms (meant that he had to leave the bar). He was courteous and did a great job, given his tasks. The next morning we sat outside (after asking if they serve breakfast outside). After 25 minutes without service we finally went inside and ordered coffee, that was going to be brought out to us along someone to get our order. After another 15 minutes, we went back inside, found our coffee on the counter and thus gave our order at the counter. The food was good and the servers were apologetic, there appeared to be only two serving a constant flow of over 12 tables, the counter and room service. Again, just overworked! Once they fix this, the hotel will be perfect for a weekend or business stay.
April 2, 2014
Rated 5.0 out of 5.0 by DZ2014 Great service/hotel
This is a very nice hotel. We liked Intercontinental hotels and this one didn't disappoint. Room was clean. It had hardwood floor instead of the normal carpet. Sound insulation is better than most hotels I've stayed at. Beds were comfy. The young lady on duty the night we checked in was very nice and helpful. I requested service several times that night. She was more than helpful actually. I asked for coffee cream. She not only brought me several, but also put them in a bag because I carried two bottles at the time and a bag was easy for me to carry. We'll definitely stay again next time.
March 30, 2014
Rated 5.0 out of 5.0 by Dfmackie Clean and comfortable. Great location.
I stay here every time I'm in town. What every hotel should be.
March 26, 2014
Rated 5.0 out of 5.0 by KAY! Modern and Refreshing - It is the little things that make the stay!
Aveda toiletries; an oversized bathroom door; a foyer, curved walls, large walk in shower, wood floors; white bed linens that invite and soothe! All of these things upgrade the experience of the stay at Hotel Indigo, Deerwood, Jacksonville, FL!
March 25, 2014
Rated 4.0 out of 5.0 by satisfied dude Great property
Generally it was an excellent stay. I would stay here over and over again. My only gripe would be that the hotel staff is not too attentive when there is some one at the desk. They are too engrossed in their own conversation. The food is good but not too much to choose from. One time a server brought me my food and it was the wrong order and when I requested correction I was told " I know what you ordered and I put it in right away. " minutes later he realized and profusely apologized and even comped my desert. I love the hotel and I would definitely stay again
March 24, 2014
Rated 5.0 out of 5.0 by jonmarj I loved this hotel
From the minute you walk into the lobby it was just beautiful. The room was nicely decorated and very comfortable and the staff was warm, friendly and helpful. I would definitely stay here again.
March 19, 2014
Rated 5.0 out of 5.0 by Bitter Glen Very nice hotel with the best breakfast
This is a nice, new, clean hotel. It doesn't show any wear yet. It is in a nice part of town. The little center that the hotel is located in has some great local restaurants. There is a lake next to the hotel that is also very nice with walking and running paths.
The hotel restaurant/bar in the lobby is great for a drink at night or breakfast the next morning. When they gave me a $10 voucher for breakfast, I thought, great, how generous. But I was pleasantly surprised by both the quality of the breakfast and the price. I think the food is great - much better than those free buffets at most entry level hotel chains. And the price is great. Two eggs, toast, and coffee for $6. Can't beat it.
I am a frequent traveler and I would highly recommend this hotel.
March 16, 2014
Rated 5.0 out of 5.0 by MaryLou222 Highly Recommended Hotel
Traveled on business. Hotel was very clean with beautiful modern rooms. Large walk in shower in bathroom. Very comfortable bed. Very safe area with restaurants and shopping close by. About 20 minutes from the airport. Small pool with Jacuzzi. Also had a fitness center.
March 10, 2014