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Rated 4.7 out of 5 by 281 reviewers.
Rated 5.0 out of 5.0 by comfortable, delightful and romantic My husband and I live under and hour from Hotel Indigo, but we chose to spend our anniversay evening here because we were so impressed after reading many wonderful reviews of the hotel. After our visit, I can affirm that they are all true and accurate.The hotel is also conveniently located near the Town Center, where we planned on shopping the following day. Our room was delightful and comfortable. We were happy to have the small room refrigerator for our dinner leftovers. The pool is lovely and refreshing, along with the hot tub. The customer service is exceptional! We were so pleased with our stay and will surely be going back soon! July 2, 2014
Rated 5.0 out of 5.0 by Great hotel! We stayed here on our way home from NC. We did not have a reservation, but I had checked the IHG app and saw rooms available for a good price. The staff was very friendly and welcoming. We noticed that all of hte staff were really happy and seemed to like working here. The rooms were beautiful and very clean and comfortable. We joked that we were going to stay another night just because we liked the hotel so much! The kids had fun in the small, but nice, pool and spa area. The bartender was making recommendations to another guest and was overall super friendly. At breakfast in the morning, the server was telling other guests about fishing in the area and really conecting with them. Our breakfast was delicious and reasonably priced. Overall, this is a great hotel at a good value. I will definitely plan to stay here again when in the area. July 1, 2014
Rated 5.0 out of 5.0 by Nice place, excellent service This hotel was recommended to us by a friend. Stayed here two nights while relocating to another city. This is actually the second time we stayed here - the first time was when we moved to Jacksonville. We had such a good experience then, we decided to stay there again. The setting is beautiful and the staff are very friendly. July 1, 2014
Rated 5.0 out of 5.0 by Best night of sleep! Great hotel, beds, and service. I do wish they offered free breakfast or at least reasonable prices for food and drinks. Overall, I was happy with my stay. July 1, 2014
Rated 5.0 out of 5.0 by Great Hotel This was our first experience with Hotel Indigo and we wish there were more. We got the pet package and were very happy with our pet's reception. Although our Jack Russell rarely barks, we were told we could not leave her alone in the room. Since it was so hot, we decided on room service and it was great. Didn't get to visit the common areas too much as a result. June 25, 2014
Rated 5.0 out of 5.0 by Best service ever!!! Each and every time my experience at the Hotel Indigo at this location is 'best in the world.' Special thanks to the staff- including Mary, Brent, Jeff, Zak and all the other great employees that make my stay a special experience each and every time. June 25, 2014
Rated 5.0 out of 5.0 by Love this area This is a very clean hotel with a super friendly and attentive staff. It is pet friendly (with a staff that is pet friendly) and a very nice green space for walking your dog. Highly recommend this location. June 24, 2014
Rated 5.0 out of 5.0 by First Timer Chose this hotel based on proximity to client offices and the reputed variety of dining options beyond the hotel itself. Was not disappointed. Everything about this hotel from its location, the facade, lobby layout and staff responsiveness was impressive given the modest room rate. Certainly won't be the last time I chose a Hotel Indigo property whether for business or leisure. Well done and thank you! June 23, 2014
Rated 2.0 out of 5.0 by Pretty on the Outside-But deceiving on the Inside Beautitful Hotel but our room was to hot. Had to sleep with no covers. Stayed three nights and it wasnt till the last night they brought us a portable air conditioner. 2 different people told us that our room was smaller and they didn't cool as well. Makes no sense to me at all. Seems they should be cooler. If not get BETTER air conditioners. We asked for another room but was not accomodated. June 23, 2014
Rated 5.0 out of 5.0 by Always happy here I stay here whenever I am in Jacksonville. it is a very nice, friendly hotel with everything you need. June 23, 2014
Rated 5.0 out of 5.0 by Get away... in the center of it all! We were celebrating our anniversary but didn't want to go too far - we were so thankful to have found Hotel Indigo! We were able to completely get away by the pool, in the cafe, and walking around the little villa and nature path... yet still be in the center of town - able to go to San Marco area for dinner, St Johns Town Center for shopping and lunch, and catch a movie at the nearby theatre. The hotel staff made us feel so special - from the cleanliness, style, check in/out, cafe and extra special anniversary love, we would come back here in a heartbeat! June 21, 2014
Rated 5.0 out of 5.0 by Very nice family area Great small hotel. It will be my Jacksonville home from now on. June 21, 2014
Rated 5.0 out of 5.0 Excellent Hotel Hotel Indigo is a definite plus to a visit to Jacksonville, Fl. At a recent visit to visit my adult son and combine some pleasure with business it was recommended that I stay at the Hotel Indigo as it's location is just perfect, it is a small, quaint-looking hotel, and very quiet, with a very nice restaurant in the lobby for any meal, especially breakfast. I hesitated due the fact that it is pet friendly and was worried about barking dogs or other inconveniences that may be a result of pets allowed in the hotel. I was surprised to find such a quiet, clean and refreshing hotel, even thought it was a busy weekend and the hotel was almost full due to a wedding and concert in the area. I will definitely stay atHotel Indigo the next time I visit Jacksonville. June 19, 2014
Rated 5.0 out of 5.0 by Great for Everbank We stayed here for a concert at Everbank and met other concert goers at the pool and wound up spending the weekend with them. Great facility, endless upscale shopping nearby as well as many upscale dining options. June 18, 2014
Rated 5.0 out of 5.0 by Great Job Brent!!! I was thoroughly impressed by the hard work of the operations manager, Brent. I noticed him working at all times of the day and night. Keep up the great work... June 18, 2014
Rated 4.0 out of 5.0 by Nice hotel for a business stay Good location, comfortable place to stay for business trip. Rooms and bathrooms are big and nicely appointed. They really need to add in room safes. Using the safety deposit box at the front desk is an inconvenience and in plain view of everyone in the lobby. Restaurant staff is attentive, but easily get overwhelmed when busy. Breakfast can take a while to get when it's busy and that's when you need to get out quickly. Staff is nice and helpful. Good value for the money overall. June 17, 2014
Rated 5.0 out of 5.0 by Refreshing This place is not like any other hotel you will ever experience. The room demands relaxation and the bathroom is one of the biggest I've ever seen in a hotel. There is a spectacular view from the east and restaurants galor to the west! June 11, 2014
Rated 4.0 out of 5.0 by Comfortable Bed and loud air conditioning We loved the beds, décor and pillows. However the air conditioner was loud and the water in the shower water was so soft that we never felt clean. We also thought it was a shame the air conditioning was so loud because it was a quiet hotel otherwise. If the h20 filter was changed from a softener to a regular filter and a the air unit was somehow made quieter it would have been perfect. June 10, 2014
Rated 5.0 out of 5.0 by Great Room This was one of the nicer hotels I have stayed in recently. The room was large, comfortable and the shower was great! June 9, 2014
Rated 5.0 out of 5.0 by Great hotel and location I stay every month for business at Hotel Indigo. A great place to stay! June 7, 2014
Rated 5.0 out of 5.0 by My little get away I will stay at no other place when I go to Jacksonville. This is the greatest hotel, the rooms are so clean and comfortable. The restaurant is fantastic, which I eat there every time I come. I love everything about this place, the only bad thing is when I have to leave. From the bright colors to the hardwood floor, it doesn't feel like any other hotel ive ever stayed at, I love to curl up in the bed, order room service and watch TV. For a person who hasn't had a real vacation in 4 years, this is the best!! I cant wait for a weekend stay in one of the suites!!!!! June 6, 2014
Rated 5.0 out of 5.0 by Great Hotel-Great Location Very much enjoyed my weekend stay. The staff was wonderful and attentive to my needs. This hotel is just steps from great restaurants and nightlife. June 4, 2014
Rated 5.0 out of 5.0 by Best ever service Special thanks to Brent and Mary- as well as all the warm and gracious staff. At this property, I am treated like a very close friend rather than greeted with a packaged smile and the front desk staff just following a customer satisfaction checklist. All requests are accommodated and the property is exceptionally clean and well maintained. By far my favorite hotel and location of all brands- and the key differentiator is the true quality of its employees. June 1, 2014
Rated 5.0 out of 5.0 by Great for a short break Nice hotel in a convenient location with good food and bar options nearby. Hotel is new, with great amenities and comfortable, modern, large rooms May 30, 2014
Rated 5.0 out of 5.0 by Great service and excellent food! We lost a number of items (keys, video game, toys, a shoe), and all were returned! No, we didn't lose the items all at once -- we are just prone to losing things! But the highlight of our stay was ordering portobello mushroom sandwiches from the hotel restaurant. They were awesome!!! The curly fries were good, too. (The sandwich with fries was only $8.) The WiFi connection was free, simple to use and fast. The lobby computers were easy to use and the printer worked. I say these things because as a frequent business traveler, I know that I cannot take all of this for granted. We loved the pool / spa, too. Thanks for a great stay! May 29, 2014
Rated 5.0 out of 5.0 by Comment Only criticism I have is your handicap rooms. We had to stay in one several years ago, totally surprised to find the bed on the room. Fortunately I'm not in a wheel chair but did not see how this benefited someone who was. May 29, 2014
Rated 5.0 out of 5.0 by Very nice hotel This was my first time staying at the property. It's in a nice location and I enjoyed my stay. I am not a fan of pet friendly hotels but decided to try it. Saw only one dog, a lovely Dalmation in the lobby. A rather large breed for a hotel room. I also see the need to remind guests when their dogs are out for a bathroom break to either have the doggie waste bags for clean up or perhaps a dog path needs to be established. Someone allowed their dog to go right out front which was unsightly. It was there for quite a while along with the overflowng trash. Not a good look for a nice hotel. Your staff was great otherwise, very cordial. I didn't like the attempt to enter without knocking on my last day by housekeeping. She returned twice more before checkout. Annoying. I wonder why the Jacksonville market was selected considering Orlando is THE tourist destination. May 16, 2014
Rated 5.0 out of 5.0 by Ashley at the front desk is great ! Ashley at the front desk is great ! Enjoy the check in and check out with her , very friendly and provided info requested. May 8, 2014
Rated 5.0 out of 5.0 by Great escape! Had a great room and liked the area. Turned out to be close and convenient in terms of the wedding we were attending. Would definitely stay again. Breakfast was slow at times due to how busy the waitress was. Another set of hands would have helped. All in all, a minor setback. Still a 5 Star! April 30, 2014
Rated 5.0 out of 5.0 by Great Hotel This was our first stay here and my husband and I really enjoyed it. The room was very nice and loved the way it was decorated. It is in a lovely little neighborhood that has shops ect. My only problem was we needed early check in and they could not let me know if it was avaliable till 12:00 noon. Considering we needed to get dressed and be at a function by 3:00 this made it difficult on us and we had to go get ready at a relatives house. Also there was a problem in the kitchen so we were unable to get breakfast but they did refund us the money. All in all I will be staying here in the future. April 29, 2014
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