Rated 4.6 out of 5 by 56
Rated 5.0 out of 5.0 by tourist14 good location
Overall a good Holiday Inn. Good location, shopping center, restaurants nearby, free parking. Breakfast well stocked and clean.
February 28, 2014
Rated 5.0 out of 5.0 by jalvar great place and friendly and efficient staff
Enjoyed every minute of my stay .will recommend it to anybody
February 11, 2014
Rated 5.0 out of 5.0 by Ed642Brooksville Good location near hwy and restaurants nearby
Decently kept facility. 1 2 3 4 5 6 7 8 9 10 11 12.
January 31, 2014
Rated 5.0 out of 5.0 by Ohio bound Best HIE ever!!!!
This was the best Holiday Inn Express we have ever stayed in. From the greeting at the desk to the care shown to us each day there, and then the beautiful and extra large room. We stayed two days and definitely will return another time.
January 30, 2014
Rated 5.0 out of 5.0 by Family Time Everything we hoped for
We were very pleased with the renovations done this past year.
The service was excellent. Staff was there to assist with making sure our accommodations were just as we requested. The new breakfast was plentiful and tasteful. Love the new pancake machine. Fast and warm along with many other choices. We will definitely stay our next trip to visit our family. Thanh you for a great stay.
January 29, 2014
Rated 4.0 out of 5.0 by Lis18 Comfortable bed. Good service.
Not that we needed one, but there was no refrigerator in our room.
January 4, 2014
Rated 5.0 out of 5.0 by Thankful guest High quality customer service and care
Stayed here two times in the same week. The staff was excellent, caring and went out of their way to assist us. The room was great, breakfast excellent. We cannot say enough about the staff and management. Thank you for making us feel welcome and going out of your way during our stay.
December 29, 2013
Rated 5.0 out of 5.0 by Gary77 Just off of 295
Very good value compared to other hotels in Jacksonville and St. Augustine. Very friendly and helpful staff. Very nice free breakfast. Rooms were quiet and air conditioning was also quiet.
December 11, 2013
Rated 4.0 out of 5.0 by CindyandJohn Room was fabulous, but no ESPN
On this football weekend, ESPN and affiliated networks were not working throughout the hotel. Even though we were there for several days, the problem was not fixed during our stay. Holiday Inn Express needs a better service contract with Comcast.
December 4, 2013
Rated 4.0 out of 5.0 by WIF2013 Great Service
Our out of town guest were very pleased with our hotel choice! (:
November 25, 2013
Rated 5.0 out of 5.0 by maureen42 Great Stay Great Location
The hotel staff is wonderful. Very helpful to get you where you need to go or to help you find where you need to go. The hotel is very comfortable and the rooms have very good work areas. The hotel is in a great location very easy access and an excellent variety of places to eat very close by. The shopping area has a UPS location walking distance from the hotel. I stay here whenever I work in the Jacksonville area, it has everything I need and easy on and off the highway.
November 19, 2013
Rated 5.0 out of 5.0 by rickfree1979 Beds were very good , clean property
We enjoyed our stay, we go down for the Ga. Fla. game each year. This was our first time staying at this location and were very pleased. We will stay here again
November 6, 2013
Rated 5.0 out of 5.0 by IndyTraveler2 Great Experience
I've stayed at this hotel several times this year. I'm very impressed by the quality of the renovation. The rooms are clean, comfortable and aesthetically pleasing. Service was impeccable and the staff was professional, helpful and a pleasure to work with. The free wifi actually worked well in my room. A big bonus for us business travelers. I would recommend this hotel to anyone. Thanks for a great stay!!
November 2, 2013
Rated 5.0 out of 5.0 by Jannou39 Very nice stay
We were in Jacksonville for a funeral. From the first moment we walked in we felt the kindness and very courteous desk clerk. Samuel was very pleasant gave us his heart felt sympathy. Explained he was giving us the bereavement rate, which I did not even think about. When we arrived in our room we realized the was no refrigerator in the room, so I told my husband to stop by the desk when he took the cart down to tell the front desk there was a place for the refrigerator but nothing there. Samuel called promptly and offered to change our room.
The room was very clean well stocked, plenty of towels etc. etc... The housekeeping department was prompt and quickly cleaned our room the next day. The breakfast was very nice and the attendant nice as well. I would recommend this Holiday Inn to anyone staying in the Jacksonville area. It was close to restaurants right off of 295 convenient to most everything.
October 31, 2013
Rated 4.0 out of 5.0 by MaxD Nice hotel overall
Room A/C is old and does not allow for steady operation (either gets too cold or too hot). Definitely tired of same old Breakfast foods (rubber eggs, etc.)
October 28, 2013
Rated 5.0 out of 5.0 by Dgsgvc Good service
Staff was very nice and helpful, breakfast was ok but not great
October 25, 2013
Rated 4.0 out of 5.0 by useruser Stay
My coworker didn't like it so much. It was OK for me.
October 16, 2013
Rated 5.0 out of 5.0 by Dawdala Very clean
I'm disabled this staff went above my expectation to help me thanks to great friendly staff.
September 27, 2013
Rated 5.0 out of 5.0 by Mike4 Attention to Service
We stayed here for 3 nights as part of a 26 night trip in America. Without a doubt the best front desk person during our entire trip was Samuel H on your front desk. His calm and sincere approach to any request was exemplary and put him in a category of his own for commitment to customer satisfaction. His disposition and cheery approach made it a joy to stay here as nothing was too much trouble. This was in stark contrast to some of the other IHG properties we visited this year. He is a credit to your organisation and a positive asset to your business.
The rooms were clean and tidy and the hotel pool very clean and relaxing. There is a good fitness room and the usual HI Express breakfast. I made use of the safety deposit box and felt that everything in the hotel was safe and secure.
An excellent visit and I would use this hotel again.
September 22, 2013
Rated 5.0 out of 5.0 by busyvo62 Beautiful Remodeling Job
The hotel is beautiful and extremely clean. I will definitely stay here again and recommend it to anyone visiting the Jacksonville area. It is convenienly located in Mandarin with quick access to 295.
September 13, 2013
Rated 5.0 out of 5.0 by 66Linda Great Hotel staff was excellent
Room was nice and bed was comfortable, if I have the need to go back to Jacksonville, I will stay at this hotel again.
September 6, 2013
Rated 5.0 out of 5.0 by DCooper68 Conveniently located and Great staff
The staff here are outstanding and know how to treat a customer...
We arrived somewhat late but the lady checking me in already had my paperwork and room ready so it was a very quick check in , to top it off I had been upgraded to a suite even though I was using points and break points at that...Nice!!!
This location is convenient to everything Jacksonville has to offer and is a short drive to St.Augustine which is where the Mrs.C wanted to do some sightseeing.
Our room is on the first floor,lots of space,updated with new furnishings and all the bells and whistles you could need in a hotel room.
Wifi speeds are pretty good,the breakfast options are nice as well.
Corette is a great plus for this hotel,she is super friendly and helpful.
I will definitely return here whenever work or leisure brings me to the area again.
September 5, 2013
Rated 5.0 out of 5.0 by FuFuRockzWithLove Overall Great Property
Spacious rooms for the typical HI Express brand and right off of the expressway, so a major convenience factor. Breakfast was great and they even have outlets embedded in some of the tables. No issues with Wi-Fi and an overall great property and value. Clean and welcoming, beds comfortable, pillows to die for and again the rooms were SPACIOUS!
September 5, 2013
Rated 4.0 out of 5.0 by SanFranDude Very good overall
Good breakfast, good people. I did get a room that smelled like dirty socks ...and walls are a little thin so I was bothered by a very loud snoring next door, but the front desk was able to switch my room . Luckily, there was same room type available after midnight! The hotel is only one exit away from Whole Foods; compare to the rest of Jacksonville, the neighborhood is decent.
September 4, 2013
Rated 5.0 out of 5.0 by SDTony Excellent experience with the Manadarin location
My recent stay was great. The rates were fair, and I was allowed early check in as well as late check out. Housekeeping did an excellent job each morning as I returned to a room with fresh sheets. The staff was courteous, and the managers were very attentive. Overall, I'd highly recommend this location, and will be staying here again on future trips.
August 29, 2013
Rated 5.0 out of 5.0 by crowded Great Stay
This is the best HIE in which I have stayed in Florida. I never ate breakfast but everything else was fantastic. Could not have been any better!
August 25, 2013
Rated 5.0 out of 5.0 by Freckleface63 Front Desk - Joseph
I would like to take time out of my very busy schedule to send a big Thank You to Joseph. Joseph was at the Front Desk last Thursday night when my daughter and I arrived. We were exhausted as we have traveled from VA to FL. Joseph was outstanding in his customer service. He is one of those employees that you need to brag about and everyone wonders if the reviewer is related. I assure we are not. Joseph went above and beyond to ensure that my daughter and I had an excellent stay with Holiday Inn. He couldn't do enough for us and when I asked for several accommodation related requests he stepped up to the plate, with a great smile and friendly demeanor and said yes ma'am. He is the epitome of customer service. Never once did he roll his eyes, as some employees do, or take a deep impatient breath. He should be commended by Holiday Inn and head the training department on how to treat your customers. Well done Joseph, and Thank you.
August 25, 2013
Rated 5.0 out of 5.0 by SDJohnnyO Friendly Staff, Nice Room, and Pancake Maker!
Always a smile from the staff at the front desk. nice rooms, a comfortable bed, and pancakes for breakfast!
August 19, 2013
Rated 5.0 out of 5.0 by Traveler180 Would stay again!
great stay and value. Breakfast not as good( bagel stale) and AC a bit noisy. BUT excellent spot for 1 night stay and staff were super! Thanks!
August 17, 2013
Rated 4.0 out of 5.0 by gjames70 Not bad
Toilet ran non stop and linens not changed as requested.
August 14, 2013