Rated 3.8 out of 5 by 367
Rated 2.0 out of 5.0 by Jeff0427 Check in was a nightmare
After having called in advance to the night auditor,, and telling her I was going to be very late, she still did not have my registration ready. She could not check me in or make my keys. Keys and registration should have been ready. Extremely aggravating.
December 12, 2013
Rated 2.0 out of 5.0 by Protonsteve Not So Comfortable
The bed had to be the most uncomforable bed I have slept in at a Hotel. It was foam and sagged in the middle. We had a very difficult time getting the air conditioner to turn off. We kept setting it up and it would go off but then come back on after a few minutes. We finally had to just turn it off. The vent fan in the bathroom was very noisy. Finally, I don't believe I have ever experience a sink counter that was so low to the ground and this was not a handicap room.
December 10, 2013
Rated 4.0 out of 5.0 by Missy827 Good Hotel, Not Much Around for Dining
I'm a big fan of Crowne Plaza so I like to try out different properties. I had read this location was outdated which was discouraging. To my surprise, the front desk notified me that I would be staying in one of the newly remodeled rooms. She also asked if I had a preference of a room on a lower floor and higher, which I appreciated. The room was nice and clean, and the bed was comfortable. The room service staff was friendly and attentive. I did have a few people try to open my door, which was irritating and worrysome. I also had a member of your staff knocking on my door at 9:30am, when I had my Do Not Disturb on the door. Overall, a decent hotel with easy parking. However, there were not restaurants around and I had to drive 15 mins to have dinner. Also, there was no recognition of being an IHG Rewards member.
December 9, 2013
Rated 2.0 out of 5.0 by Chip5 Housekeeping & WiFi
No housekeeping service was provided in room on 11-30 our 2nd day .The do not disturb sign was removed from the door upon exiting for the day around 10:45am. Called main desk upon return around 8pm & notified front desk again upon checkout on 12-1 at about 10:30am. Was informed then that we would hear back after checking with housekeeping. Today is 12-2 and no call back at all. This was our 1st stay at a Crowne Plaza. The free wi-fi was not acceptable. Way too long to log on. Wi-fi kept disconnecting. A delayed response finally received 12-7 shows failure of management to remedy a wrong and fully step up to correct hotel chain's lack of customer satisfaction when reported 3times. A guest certificate to make up for total failure within chain to address and remedy a wrong surely should have been in order. Guest Relations response to my complaint states the hotel management shares a vision of providing the best guest experience possible. Right!
December 7, 2013
Rated 4.0 out of 5.0 by Rick8000 Drain did not work in bath tub
Girls at front desk had no idea what was going on.
December 5, 2013
Rated 4.0 out of 5.0 by Monty29485 Great location
We have stayed at this hotel several times. We love the location and Jacksonville. The upper floors have been renovated, we did not stay in one of the renovated rooms but the public areas looked nice. The hotel is a good value and the priority club perks make it a great value.
December 5, 2013
Rated 1.0 out of 5.0 by NotoCP Crowne P Riverfront Jacksonville now rude, mean, unwilling to help.
Several major major issues with reservations. after 10 years of bookingnthis same weekend at CP, and booking 4 months advance, AND having amazing experiences from the past with an incredible young lady, (did not seem to be with CP anymore) from Africa, she always always was professional, kind, and helpful. The reservations manager was extremely rude and disrespectful. We called corporate offices in Atlanta the day after to report this. They, Jessica, said we would hear back soon. Has been three days now and nothing.
There were three others at the desk with us complaining about the same things.
A real shame!
December 4, 2013
Rated 4.0 out of 5.0 by patsqueeze Crowne Plaza Jacksonville Riverfront Thanksgiving weekend
Newly renovated room 833. It was a lovely room though having stayed here before-last year at this time, I found that I missed the microwave and fridge already in the room. The other small details that matter are there was no space for storing items for personal use-toothbrush, brush, etc or the hand towel to dry hands...no towel bar. The toilet paper is a cool looking holder but not adequate for a often used place. The roll kept flying off the holder. :) There were unfinished shower tiles, no marking for hot or cold water on the shower spigot in the bathroom. Colors of the room and floor tile looked great. One renovation that needs to be in the works is the sliding glass door. The corrosion causes the opening of the door to put in effort. There is a shrill noise-squeking and grunting from pushing it open or close. There is not patio furniture (give or take) but an amazing view. I'd like to see a wall installed between rooms. The worst part about the stay was the neighbors who didn't realize the door shuts itself-QUIETLY and that others may be heading to sleep around 11pm so they should be quiet and not yelling for their kids out in the hall because they forgot what room they were in since they were so drunk. The best part of our stay the front desk rep Melissa. Extremely helpful and professional. Wonderful location. wonderful event.
December 4, 2013
Rated 4.0 out of 5.0 by NewMD2011 Great view, great staff, renovations could be better.
My family and I stay every year at the Riverfront Crowne Plaza. This year, we noticed several renovations, including the bathrooms. The new sinks, although modern, do not provide a place for guests to put items commonly used at the sink such as a curling iron, makeup bag, etc. In my opinion, a better option would have been to replace the stained, chipped tubs.
A nice hotel is about relaxation. Many of your guests, particularly women, love to relax in a warm bath. When a tub appears dirty, it makes the whole room feel unsanitary, which makes relaxation impossible. For the record, I scrubbed the soiled-looking tub with a disinfectant wipe, and it was indeed clean. However most of your guests would never know this. On a smaller note, there is also no place for a hand towel. A simple, inexpensive hook, could fix this problem.
Lastly, the suites this year, did not have a refrigerator or microwave as in years past. We missed them.
And, as we and other guests state every year, a couple of inexpensive patio chairs would greatly enhance the experience since what brings us to your hotel year after year, is the magnificent river view.
I can not conclude this review without complimenting you on your excellent staff. EVERYONE was incredibly helpful and friendly, from the front desk, to housekeeping, to the servers and cooks at the American Grill. Your staff should be commended for recognizing that hotel guests want to feel appreciated and special. We look forward to joining you next year.
December 4, 2013
Rated 5.0 out of 5.0 by Destination0718 Friendly and helpful staff and beautiful view.
Friendly and helpful staff, clean rooms and rooms being renovated to be even nicer. Riverfront is really nice and at night is beautiful.
November 30, 2013
Rated 5.0 out of 5.0 by OJM1 Overall Experience
After spending one weekend there while attending a conference, I realized what a quality place it is. Beds are super comfortable and room super clean. Staff was always friendly and attentive. Breakfast buffet and banquet meal were outstanding. Check in and out were courteous and professional. I'd definitely reccomend this place.
November 27, 2013
Rated 5.0 out of 5.0 by ursula327 brenda jackson book signing
our stay was the first in Jacksonville, Fl and at the Crowne. We were greeted with the best customer service possible. Our rooms was clean and neat. We had a river view. Which was the best any time of the day. Love, love, love this hotel. We stay again and again.
November 26, 2013
Rated 4.0 out of 5.0 by NIPSCO1 Great Place to stay
The Jacksonville Crowne Plaza is a great place to stay on the south side of the river.
November 25, 2013
Rated 5.0 out of 5.0 by LabbenchGoddess Outstanding staff!
The staff members at the Jacksonville Crown Plaza were the most pleasant I have ever met! EVERYONE was helpful and went out of their way to make sure we were comfortable during our convention and our stay. Friendly and courteous.
Rooms were somewhat dirty -- dust behind beds and in corners. We didn't have a refrigerator, but one was brought to us quickly when requested. We received extra towels when asked. Room faced the interstate and traffic noise was loud.
Food at the catered lunch and dinner was quite good.
November 21, 2013
Rated 4.0 out of 5.0 by William9245 Good B-Day Suprise For My Wife!
I suprised my wife for her 45th birthday and took her on a 4 day getaway. Our first stop was for 2 days and 2 nights in Jax FL. We both had mixed reviews about our stay at the Crown Plaza. The mattress and pillows were second to none therefore the sleep quality was excellent. The view from our 10th floor balcony room overlookinh St.John's river and The Landing stole my wife's heart! I have to admit it was absolutely BEAUTI FUL. The staff was all very courteous and friendly from front desk clerk to the bellmen. Our room looked and smelled clean. The only con's we had was no balcony sitting and the bathtub needed resurfacing.
November 21, 2013
Rated 5.0 out of 5.0 by Raleigh A great place to stay
I really enjoyed my stay at this hotel this past weekend. I loved the views from the hotel (and from my room's balcony). The staff were excellent. The food was delicious. I would recommend the hotel for anyone visiting the area. And if I have the opportunity to return to Jacksonville, I would love to stay here again.
November 20, 2013
Rated 5.0 out of 5.0 by Deige Overall great but have a few suggestions
First of all, your staff is excellent. Latoya at the front desk was my first experience with your friendly and helpful staff. A housekeeper one day walked me to where I needed to go. I liked that! Don't know if you own the restaurant or not but if you do, Laurie was an excellent server. There was a problem with my bill (I had 5 rooms at different charges and those set charges were raised by you despite my email confirmations) and Jeremy corrected the problem. Overall the property was nice and well maintained.
What I would change:
1) The restaurant was overwhelmed at dinner and it took us over an hour to get our dinner. Poor planning on your part.
2) It's way past time to update rooms and add outlets. Have you heard that it's the digital age and everyone has appliances that need to be charged?
3) Our housekeeper didn't empty our trash. All else was great and if a housekeeper is going to forget something, I do vote for it to be the trash.
4) This may not be feasible but I really would've liked a hot tub. Brought my bathing suit and was ready to take the plunge. The pool looked inviting but it was a bit too cold.
If I'm back in Jacksonville, I'll be back to your hotel. DJ
November 20, 2013
Rated 5.0 out of 5.0 by kimmie310 Perfect for a girls' night away
The room was spacious. plenty of room and mirrors for 3 women to get ready for a concert at the landings in Jacksonville.
November 19, 2013
Rated 3.0 out of 5.0 by mjmuir08 Great Location
This is an older hotel and unfortunately it shows. The rooms are quite dated. Ours was near the road and it was noisy all night long; cars honking, semi's driving by, etc. Unfortunately the bed was harder than a rock. The location is perfect, right along the river walk. We took a very nice walk and used the taxi boat to go over to the landing. That was wonderful. However the hotel itself is not up to Crowne Plaza standards and you are definitely only paying for the location.
November 19, 2013
Rated 2.0 out of 5.0 by IHGfor27 Disapointed
We usually like this property. Our latest experience was really disappointing. At check in I was not recognized as a platinum member and my folio was not ready. Check in took way too long. The room we got was average, not the upgrade we were expecting. Very disappointing after a few nice stays, it may be that this person was not trained to recognize the chains best customers or the property doesn't value the higher level customers any more.
November 18, 2013
Rated 3.0 out of 5.0 by desisam Staff and Amenities not as expected
We booked two rooms for my friend school conference. Me and my other friend had a Test and Homework due that night. Valet staff took forever to come and get the car. When we got into the hotel the wifi had issues and when asked at front desk they said our WIFI is over capacity as there are more than 90% using it currently which wasn't even working at 2 am as we waited. When asked front desk to talk to supervisor she said i am the manager and said the same thing. Big inconvenience for business and college guests.
November 18, 2013
Rated 5.0 out of 5.0 by Current thank you
My #1 choice when in the area. Despite the renovations, I always choose Crowne Plaza. Southbank, Friendly Staff and Great Food.........Thank you.
November 16, 2013
Rated 3.0 out of 5.0 by Shebaxyz Good bed but hall noisy
Beds very comfortable. Wait staff very attentive from dining to housekeeping and front desk.
Maintenance repaired TV within 5 min of reporting.
Meeting rooms sufficient for our needs.
Breakfast plates could be warmed. Eggs got cold before I got to my table.
Doors slammed shut when patrons forgot to hold them.
In spite of signs asking patrons to keep quiet in halls we heard noise up to midnight. Complaints to the desk from other patrons finally quieted them down.
Only three carts available for patrons to move belongings to and from room.
Better signage naming hotels needed at the off ramp. It slips up on people not familiar with the area. (Many in my group stated having the same problem.) We had to circle around and backtrack after missing the off ramp to River place Blvd.
November 15, 2013
Rated 5.0 out of 5.0 by Save2Tatas Georgia vs Florida Game EVERY YEAR
I book this location every year for the next year for the GA vs FL game. This year while spending time in the lounge downstairs left my purse with my credit cards, lisense and $200 cash by mistake. I did not discover that I had left my purse in the bar area until the next morning. I called down to the front desk with hopes that someone had turned it in. Someone HAD turned it in and to my surprise my credit cards, lisense and cash ALL untouched. I was so happy to have my faith in humanity returned in the honestly with the staff and customers that were involved with my situation. Thank you for such a AWESOME stay again this year GO DAWGS!!!! The bar could stay open later than the 11pm on Friday night the EVE of the GA vs FL game for those that choose not to go to the Landings.
November 12, 2013
Rated 3.0 out of 5.0 by Guest10101010101010101010 DID NOT REQUEST HANDICAPPED ROOM
Crown Plaza is usually one of the nicest places I stay; however the Jacksonville riverfront location did not live up to the CP standard. I understand that it was a very busy weekend in Jacksonville, and the hotel was handling a very high number of guests, but as a Platinum member I expected more. I did not request a "mobility" room, and was very disappointed when we checked in. For almost 300 dollars a night, a very small, handicap-accessible room is not what I wanted.
November 6, 2013
Rated 4.0 out of 5.0 by Tel08 Real Nice and Affordable
I enjoyed my stay at the Crowne Plaza. The view was wonderful from my balcony BUT we didn't have any chairs out there to really enjoy it like we wanted to. Another flaw with this hotel was the fact the rooms didn't include a refrigerator nor microwave. I would highly recommend this hotel as they have a very nice staff and it is very clean.
November 5, 2013
Rated 5.0 out of 5.0 by IHGfor27 Great stay, great service
We really enjoy staying at this property. The staff is excellent and always gives great service. The rooms are very nice with great views. The downtown location affords a pleasant experience where we can walk along the river or over the bridge and the water taxi is nice also.
November 3, 2013
Rated 5.0 out of 5.0 by mssnoopy Great Hotel!
Very nice rooms and great beds! Staff was wonderful too!
October 28, 2013
Rated 4.0 out of 5.0 by elchinero Room re-dos very swank
Good up-grades. Shower up-scale. Secure parking. TV card enigmatic ...
October 24, 2013
Rated 5.0 out of 5.0 by Cablelayer Military Reunion Friendly
The Crowne Plaza Jacksonville is a great place for a military reunion. Not only is the hotel well located on the scenic waterfront, the staff knows how to make veterans feel welcome!
From the meeting room to sleeping rooms and meals and refreshments, the hotel was AAA-1.
October 24, 2013