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Rated 4.2 out of 5 by 192 reviewers.
Rated 3.0 out of 5.0 by Noisy AC Blew Otherwise Nice Visit Nice location and fun feel, but noist AC units are absolutely ridiculous. We stay in ALB 5-7 days per year but will not stay here again unless they are replaced. September 2, 2014
Rated 4.0 out of 5.0 by Staff Was Great Stayed at this hotel many times, staff is always friendly and helpful, room is clean. However this is my second experience where I am not able to cool the room to a comfortable temp. No matter how low i make the temp on the wall mount the room is not cool enough to be comfortable. At least this experience was much better then the last where we where unable to cool the room below 82 degrees. September 2, 2014
Rated 4.0 out of 5.0 by Excellent front desk staff Just want to make sure the staff is recognized. They are particularly strong at this hotel. September 2, 2014
Rated 3.0 out of 5.0 by just not a big fan. Staff was extremely friendly and polite. Just not impressed with value of hotel. For the price I'd expect alot more. September 1, 2014
Rated 5.0 out of 5.0 by JOLLY GOOD SHOW Airport plane noise can be disconcerting, perhaps another side of the property would be has a bit less noise. Will keep this in mind for the next stay. All the women at the front desk were very well mannered and very nicely attired. August 30, 2014
Rated 5.0 out of 5.0 by Pleasant stay Staff was great. I appreciate when a hotel has food and beverage, and this service was quite good. August 29, 2014
Rated 5.0 out of 5.0 by Recent stay Great room ,friendly staff, convenient to highway. Highly recommend August 28, 2014
Rated 5.0 out of 5.0 by Great spot! If you drove by, it probably wouldn't be your first choice, but it's a great hotel. Staff is great, room was spacious and clean, great value for the area. Would stay again, and I'm very critical so.... August 28, 2014
Rated 4.0 out of 5.0 by In Room Amenities I had a wonderful stay. Beautifully appointed and very accommodating for my business travel. With full schedule of meetings and unpredictable eating times... plus having a restricted diet due to health reasons, an in-room refrigerator and microwave would have made my experience perfect. Sadly will have to take this into consideration during my monthly trips to Albany as if I don't eat right - I am not at 100%. August 23, 2014
Rated 5.0 out of 5.0 by Sanctuary with Great Access The property is conveniently located near the airport and the interstate allowing easy access. So, you're thinking "noisy and congested" right? WRONG! I can't figure out how they do it, but in spite of proximity to the airport (less than 3 minutes) and interstate (steps away) the property still feels like a safe haven from the hustle and bustle. If you're going for vacation and plan to spend a lot of time at the hotel, this property may not be for you. They don't have a pool and it is not user friendly for walking, but, if what you are looking for is an upscale, comfortable, very clean, safe, and pleasant retreat at the end of your day (work or vacation) don't look any further. Stayed at lots of hotels for business and leisure through the years - the differentiating factor is always management and staff. This hotel is superior in both of these areas. Kudos! August 21, 2014
Rated 4.0 out of 5.0 by Nice room and good restaurant The room was modern and comfortable. The restaurant had very good variety and high quality. August 21, 2014
Rated 5.0 out of 5.0 by RACING AT THE SPA I have been coming to the races for years. This is the BEST hotel I have stayed at while in the area ! The hotel staff is the best trained. I will never stay any where else if rooms are open. August 21, 2014
Rated 5.0 out of 5.0 by Wonderful Business Not only was Hotel Indigo a great place to stay with everything a person needs, but the staff was also extremely accommodating and friendly. I produce movies for a living and we had our stars, and director stay at the Hotel Indigo and we couldn't have been more pleased. The manager Jennifer was so unbelievably pleasant and sweet to us that there is no doubt we will continue to stay in the Hotel Indigo's fine establishment. The service was really out of this world and I would recommend anyone to stay here. Clean, friendly, close to all amenities including the airport, and wonderful employees that are helpful at every time of the day or night... What more could you ask for? Sincerely, Ben August 20, 2014
Rated 4.0 out of 5.0 by sleepover we had a long day..and then a flight out to Albany..arrived just to sleep over..room was comfortable..breakfast was good ...early on the outside deck..friendly staff. August 19, 2014
Rated 5.0 out of 5.0 by overall The hotel is my favorite place to stay in the region. The rooms are great and the service is excellent August 14, 2014
Rated 4.0 out of 5.0 by Nice but noisy The hotel and staff were very nice. The 24hr shuttle was extremely helpful since my flight arrived after midnight and I was worried about transportation. The shuttle was literally waiting for me at the curb. I was woken up at approximately 7am when the farm next door began shooting off guns and it continued all morning. I never did get get back to sleep (I had scheduled a wake up call at 8am and since I got in so late, the extra hour would have really helped). This is a nice, comfortable hotel that I do recommend, however, I would ask for a room on the other side of the hotel away from the farm if you do stay here. August 12, 2014
Rated 3.0 out of 5.0 Hotel has issues that can be fixed.... Internet was extremely poor. Loud booms coming from back of restaurant every minute or so - it sounded like our hotel was in a war. The bathrooms are tiny. The shower could be much better - like the ability to hold more than just one bottle of shampoo without putting the rest of your toiletries on the floor. The breakfast service was a joke. The service was terrible. No fitness center - but you can drive to one they have a relationship with. I'd rather work out in the hotel. Front desk staff could do without suckers in their mouths when they check people in. Otherwise, hotel met my expectations. The above are ALL things that can be fixed. August 12, 2014
Rated 5.0 out of 5.0 by Great hotel and restaurant Excellent service. Hardwood floors in the rooms. Blue Stone Bistro is fantastic! August 12, 2014
Rated 5.0 out of 5.0 by Fresh, Crisp and Clean First time staying at a Hotel Indigo but it won't be the last. I loved the clean, crisp and summery feel of the room. It had hardwood floors and blinds on the window! I felt as though I were at a beachside resort. The colors of the decor were beautiful. It didn't have all that typical "hotel" wallpaper or pictures. You truly feel as though you are visiting in someone's home. This just might be my "go-to" hotel if it's in the vicinity. I got a "free" drink coupon on check-in and used it in the great outdoor patio. Great service and felt comfortable sitting alone. August 8, 2014
Rated 4.0 out of 5.0 by Overnite near Saratoga Hotels in Saratoga were either not available or too expensive so Hotel Indigo was a great option. The hotel was in a good location, near thruway, shopping August 7, 2014
Rated 5.0 out of 5.0 by Thanks for the great stay Thanks for the great stay, everyone on the staff was great, Clean hotel. August 6, 2014
Rated 3.0 out of 5.0 by Prepare for early noise The Indigo at the Albany Airport is not very representative of other Indigo brand hotels. It is a bit more sparse with fewer amenities and without that welcoming feeling. Prepare for a wake-up call at 5:00 AM by the Albany Airport when they start up their air cannons to ward off birds in the airport. The rear rooms of the hotel are the noisiest. Ask about them when you check-in. As a slight bonus, the attached restaurant is a good value with very good food. August 5, 2014
Rated 4.0 out of 5.0 by Hotel Indigo Latham NY I have been staying at the hotel once a month for about a year now and have enjoyed my stay each time. I find the hotel to be clean and the staff helpful and friendly. The restaurant is good with good service, breakfast could use a little more of the restaurant attitude. I think that the breakfast needs more staff as the hostess seems stressed and a little short if you need anything besides what is on the menu. The bar is nice, comfortable, and the staff friendly and they pour a good drink. I will stay here when I return to Albany. This is a value for the business traveler. August 5, 2014
Rated 5.0 out of 5.0 by Overall great value and experience Just stay there. You will be glad you did. Everything about the hotel was as promised. That is a rarity in todays world. And so I repeat, just stay there. August 2, 2014
Rated 5.0 out of 5.0 by clean and comfortable I like the hotel and the staff. Very clean and modern design. Bed was nice and comfortable. Shower was great. August 1, 2014
Rated 5.0 out of 5.0 by rooms i loved the fact wooden floors. the small area rug was good ideal. you can pick it and clean it or throw out. you get a clean feeling. the decor was excellent. i stayed at the wingate latham before. my problem was the small soft pillows. you should be able request a hard pillow. the shower was a good replace over the tub. i loved the radio. during racing season have a saratoga deal like breakfast,a pass or a program. the desmond did it years ago. i be back again with my seven year old son. July 29, 2014
Rated 1.0 out of 5.0 by Poor trip The king size bed on my suite was not put together. Maintenance had to spend about an hour putting the bed together. They bolted the bottom frame until their was not more sounds. The full American breakfast was a disaster. The food preparation was not done correctly after three tries. The food arrived ice cold. There is no tabled service. Nothing on the tables. You have to ask for everything. Ketchup was not found until 30 minutes into service. July 29, 2014
Rated 2.0 out of 5.0 by mediocre at best, offers nothing spectacular besides design my initial expectation was set high, like more of a at home experience, but upon arrival i was let down. don't get me wrong it looked very nice and staff was pleasant but amenities were not there. I enjoy having certain things on my business trips like fridge, microwave, complimentary breakfast/ social hours, ease of access of ice, decent t.v. None of those were there. All it was to me was a place to crash. It's sad but the highlight of my stay was them having a Keureg. July 29, 2014
Rated 4.0 out of 5.0 by Great hotel, staff need some help. I know that I came on a bad knight. The NY Giants training camp opened in Albany the next day. I knew the room would be expensive, and all the other hotels in the area were booked. I made the reservation using the IHG rewards app on my phone. I later checked another site, and found the same hotel cheaper. When I asked them at the front desk about it, I was told "there is nothing we can do for you, we don't price match third party sites." I have never been told that at a hotel. Especially an IHG hotel. The room was great though. Very clean, and the bed was comfortable. Bathroom was very clean, and well stoked for my needs. I really like the fact that there is a Keurig coffee maker in the room. The breakfast area was very interesting, great coffee there too. Although, during my stay, there was one girl running the whole breakfast area. I mentioned that she needed some help. She stated that she was supposed to have it. Poor girl ran around like a chicken with no head. She did a great job by herself. Overall, this is a great hotel, and I would still recommend it, but I hope by my next visit, the staff is better trained on how to help a guest. July 24, 2014
Rated 4.0 out of 5.0 by Ok - but not exciting The bathroom shower floor was stained, the old air conditioner under the window was loud. The housekeeper knocked ont he door once and before I could respond or get to the door, she had already come in the room.........before 9:00 AM. July 22, 2014
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